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HP C4280 User Manual

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    paper. If you are printing on other types of paper, such as labels or transparencies,
    check that you have selected the correct paper type in the HP Photosmart software.
    For more information, see:
    •“
    Set the paper type for printing” on page 31
    •“
    Load full-size paper” on page 21
    Cause: The copy or print quality setting on the HP All-in-One is set too low.
    Solution: Check the quality setting. Use a higher quality setting to increase the
    amount of ink used for printing.
    For more information, see:
    •“
    Change the print speed or quality” on page 32
    •“
    Change copy speed or quality” on page 55
    The text edges are jagged
    Cause: The font is a custom size.
    Solution: Some software applications offer custom fonts that have jagged edges
    when enlarged or printed. Also, if you want to print bitmapped text, it might have
    jagged edges when enlarged or printed.
    Use OpenType or TrueType fonts to ensure  that the HP All-in-One is able to print
    smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
    The printout has a horizontal band of distortion near the bottom of the page
    Cause: Your image has light blue, gray, or brown hues that print near the bottom
    of the page.
    Solution: Load high-quality paper in the input tray and print the image with a high
    print quality sett ing, such as Best, Maximum dpi , or High Resolution . Always make
    sure the paper you are printing on is flat. For best results when printing images,
    use HP Premium Plus Photo Paper.
    If the problem persists, use the software you installed with the HP All-in-One or
    another software application to rotate your image 180 degrees so that the light blue,
    gray, or brown hues in your image do not print at the bottom of the page. Print the
    image using six-ink printing. To do so, install the photo print cartridge in place of the
    black print cartridge. With the photo print cartridge and the tri-color print cartridge
    installed, you have a six-ink system, which provides enhanced quality photos.
    For more information, see:
    •“
    Information on paper” on page 81
    •“
    Troubleshoot print cartridges” on page 83
    Chapter 13
    98 Troubleshooting
    Troubleshooting
     
    						
    							
    Colors run into each other on the printoutCause: The print or copy quality setting is set too high for the type of paper loaded
    in the HP All-in-One.
    Solution: Check the quality setting. Use a lower quality setting to decrease the
    amount of ink used for printing or copying.
    For more information, see:
    •“
    Change the print speed or quality” on page 32
    •“
    Change copy speed or quality” on page 55
    Cause: The paper type is not suitable for the HP All-in-One.
    Solution: Use HP Premium Papers or any other paper type that is appropriate for
    the HP All-in-One.
    For more information, see:
    “
    Information on paper” on page 81
    Cause: You are printing on the wrong side of the paper.
    Solution: Load the paper with the print side down. For example, if you are loading
    glossy photo paper, load the paper  with the glossy side down.
    For more information, see:
    “
    Load full-size paper” on page 21
    Cause: You are using non-HP ink.
    Solution: HP recommends that you use genuine HP print cartridges. Genuine HP
    print cartridges are designed and tested with HP printers to help you easily produce
    great results, time after time.
    NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer
    service or repairs required as a result of printer failure or damage attributable to
    the use of non-HP ink will not be covered under warranty.
    Cause: The print cartridges need to be cleaned.
    Solution: Print a self-test report to determine if there is a problem with the print
    cartridges. If the self-test report shows a problem, clean the print cartridges. If the
    problem persists, you might need to replace the print cartridges.
    For more information on print cartridges, see  “
    Troubleshoot print cartridges”
    on page 83 .
    Printouts or copies have horizontal streaks or lines
    Cause: The paper is not feeding properly or is loaded incorrectly.
    Print quality troubleshooting 99
    Troubleshooting
     
    						
    							
    Solution:Make sure you have paper loaded correctly.
    For more information, see:
    “
    Load paper” on page 21
    Cause: The copy or print quality type setting on the HP All-in-One is set too low.
    Solution: Check the quality setting. Use a higher quality setting to increase the
    amount of ink used for printing.
    For more information, see:
    •“
    Change the print speed or quality” on page 32
    •“
    Change copy speed or quality” on page 55
    Cause: A tri-color or photo print cartridge was jarred or handled roughly during
    installation.
    Solution: Allow half an hour for the  print cartridge to recover.
    Cause:The print cartridges need to be cleaned or might be out of ink.
    Solution: Check the estimated ink levels remain ing in the print cartridges. If the
    print cartridges are low or out of ink, you might need to replace the print cartridges.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the
    self-test report shows a problem, clean the print cartridges. If the problem persists,
    you might need to replace the print cartridges.
    For more information on  print cartridges, see “
    Troubleshoot print cartridges”
    on page 83 .
    Cause:There might be fiber or dust built up around the ink nozzle area on the print
    cartridges.
    Solution: Check the print cartridges. If it looks as though there are fibers or dust
    around the ink nozzles, clean the ink nozzle area of the print cartridge.
    For more information, see:
    “
    Clean the area around the ink nozzles” on page 74
    Printouts or copies are faded or have dull colors
    Cause: The print cartridges need to be cleaned or might be out of ink.
    Solution: Check the estimated ink levels remain ing in the print cartridges. If the
    print cartridges are low or out of ink, you might need to replace the print cartridges.
    If there is ink remaining in the print cartridges, but you are still noticing a problem,
    print a self-test report to determine if there is a problem with the print cartridges. If the
    self-test report shows a problem, clean the print cartridges. If the problem persists,
    you might need to replace the print cartridges.
    Chapter 13
    100 Troubleshooting
    Troubleshooting
     
    						
    							
    For more information on print cartridges, see “Troubleshoot print cartridges”
    on page 83 .
    Cause:The print quality setting on the HP All-in-One is set too low.
    Solution: Check the quality setting. Use a higher quality setting to increase the
    amount of ink used for printing.
    Cause: The paper type is not suitable for the HP All-in-One.
    Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
    One might not fully cover the surface of the paper. Use HP Premium Papers or any
    other paper type that is appropriate for the HP All-in-One.
    For more information, see:
    “
    Choose papers for printing and copying” on page 18
    Cause: The paper type setting is incorrect.
    Solution: Change the paper type setting to match the type of paper loaded in the
    input tray. The HP All-in-One automatically detects the paper type for plain and photo
    paper. If you are printing on other types of  paper, such as labels or transparencies,
    check that you have selected the correct paper type in the HP Photosmart Software.
    For more information, see:
    “
    Set the paper type for printing” on page 31
    Cause: Copying a poor-quality picture, such as a newspaper photo, causes bands,
    checks, or stripes to appear on your copy. These are called moiré patterns.
    Solution: To reduce moiré patterns, try placing one or more clear plastic sheet
    protectors directly on the glass, and then place the original print side down on top of
    the sheet protectors.
    Cause: Debris might be stuck on the glass or on the back of the document lid; this
    causes poor copy quality and slows down processing.
    Solution:
    For more information, see:
    “
    Clean the lid backing” on page 64
    Printouts or copies seem blurry or fuzzy
    Cause: The paper loaded in the input tray is not suitable for the HP All-in-One.
    Print quality troubleshooting 101
    Troubleshooting
     
    						
    							
    Solution:If the paper you are using is too fibrous, the ink applied by the HP All-in-
    One might not fully cover the surface of the paper. Use HP Premium Papers or any
    other paper type that is appropriate for the HP All-in-One.
    For more information, see:
    “
    Information on paper” on page 81
    Cause: The print paper type setting is incorrect.
    Solution: Change the paper type setting to match the type of paper loaded in the
    input tray. The HP All-in-One automatically detects the paper type for plain and photo
    paper. If you are printing on other types of paper, such as labels or transparencies,
    check that you have  selected the correct paper type in the HP Photosmart Software.
    For more information, see:
    “
    Set the paper type for printing” on page 31
    Cause: The copy or print quality setting on the HP All-in-One is set too low.
    Solution: Check the quality setting. Use a higher quality setting to increase the
    amount of ink used for printing.
    For more information, see:
    •“
    Change the print speed or quality” on page 32
    •“
    Change copy speed or quality” on page 55
    Cause: You are printing on the wrong side of the paper.
    Solution: Load paper with the print side down. For example, if you are loading
    glossy photo paper, load the p aper with the glossy side down.
    Printouts or copies have vertical streaks
    Cause: The paper type is not suitable for the HP All-in-One.
    Solution: If the paper you are using is too fibrous, the ink applied by the HP All-in-
    One might not fully cover the surface of the paper. Use HP Premium Papers or any
    other paper type that is appropriate for the HP All-in-One.
    For more information, see:
    “
    Information on paper” on page 81
    Printouts or copies are slanted or skewed
    Cause: The paper is not feeding properly or is loaded incorrectly.
    Solution: Make sure the paper is loaded correctly.
    For more information, see:
    “
    Load full-size paper” on page 21
    Chapter 13
    102 Troubleshooting
    Troubleshooting
     
    						
    							
    Cause:More than one type of paper is loaded in the input tray.
    Solution: Load only one type of paper at a time.
    Paper is not picked up  from the input tray
    Cause: There is not enough paper in the input tray.
    Solution: If the HP All-in-One is out of paper or there are only a few sheets
    remaining, load more paper in the input tray. If there is paper in the input tray, remove
    the paper, tap the stack of paper against a flat surface, and reload the paper into the
    input tray. To continue your print job, press  Start Copy Black on the control panel of
    the HP All-in-One.
    For more information, see:
    “
    Load full-size paper” on page 21
    Print troubleshooting
    Use this section to solve these printing problems:
    •
    Envelopes prin t incorrectly
    •
    Borderless printing produces unexpected results
    •
    The HP All-in-One is not responding
    •
    The HP All-in-One prints meaningless characters
    •
    Nothing happens when I try to print
    •
    The pages in my document came out in the wrong order
    •
    The margins are not printing as expected
    •
    Text or graphics are cut off at the edge of the page
    •
    A blank page came out while printing
    •
    Ink is spraying the inside of the HP All-in-One when I print a photo
    Envelopes print incorrectly Cause: A stack of envelopes is loaded incorrectly.
    Solution: Remove all paper from the input tray. Load a stack of envelopes in the
    input tray, with the envelope flaps facing up and to the left.
    NOTE: To avoid paper jams, tuck the flaps inside the envelopes.
    Print troubleshooting 103
    Troubleshooting
     
    						
    							
    Cause:The wrong type of envelope is loaded.
    Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
    or windows.
    Borderless printing produces unexpected results
    Cause: Printing a borderless image from a non-HP software application produces
    unexpected results.
    Solution: Try printing the image from the photo imaging software that came with
    the HP All-in-One.
    The HP All-in-One is not responding
    Cause: The HP All-in-One is busy with another task.
    Solution: If the HP All-in-One is performing another task such as copying or
    scanning, your print job will be delayed until the HP All-in-One completes the current
    task.
    Some documents take a long time to print. If nothing has printed several minutes after
    you sent a print job to the HP All-in-One, check your computer to see if there are any
    messages.
    Cause: The HP All-in-One has a paper jam.
    Solution: Clear the paper jam.
    For more information, see:
    “
    Clear paper jams” on page 82
    Cause: The HP All-in-One is out of paper.
    Solution: Load paper in the input tray.
    For more information, see:
    “
    Load full-size paper” on page 21
    Cause: The print carriage has stalled.
    Chapter 13
    104 Troubleshooting
    Troubleshooting
     
    						
    							
    Solution:Turn the HP All-in-One off, remove any objects that are blocking the print
    carriage (including any packing materials), and then turn the HP All-in-One on again.
    Cause: The computer is not communicating with the HP All-in-One.
    Solution: If the HP All-in-One is not properly connected to the computer,
    communication errors can occur. Make sure the USB cable is connected to the HP All-
    in-One and the computer as shown below.
    If the connections are secure, and nothing has printed several minutes after you sent
    a print job to the HP All-in-One, check the status of the HP All-in-One. In the
    HP Photosmart Software, click  Status.
    For more information, see:
    “
    Communication problems over a USB connection” on page 79
    Cause: The HP All-in-One is turned off.
    Solution: Look at the On button located on the top of the HP All-in-One. If it is not
    lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
    the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
    HP All-in-One.
    Cause: The HP All-in-One experienced an error.
    Solution: Turn the HP All-in-One off, and then unplug the power cord. Plug the
    power cord back in, and then press the  On button to turn on the HP All-in-One.
    Cause: The status of the printer driver has changed.
    Print troubleshooting 105
    Troubleshooting
     
    						
    							
    Solution:The printer driver status might have changed to either  offline or stop
    printing .
    To check the printer driver status
    1. In the HP Solution Center, click the device tab.
    2. Click  Settings .
    3. Click  Status .
    If the status is  offline or stop printing , change the status to  ready.
    Cause: A deleted print job is still in the queue.
    Solution: A print job might remain in the queue after it has been cancelled. The
    cancelled print job jams the queue and prevents the next print job from printing.
    From your computer, open the printer folder and see if the cancelled job remains in
    the print queue. Try to delete the job from  the queue. If the print job remains in the
    queue, try one or both of the following:
    • Disconnect the USB cable from the HP All-in-One, restart the computer, and then
    reconnect the USB cable to the HP All-in-One.
    • Shut down the HP All-in-One, restart the computer, and then restart the HP All-
    in-One.
    The HP All-in-One prints meaningless characters
    Cause: There is no more available memory in the HP All-in-One.
    Solution: Turn off the HP All-in-One and your computer for 60 seconds, then turn
    them both on and try printing again.
    Cause: The document is corrupt.
    Solution: Try printing another document from the same software application. If this
    works, then try printing a previously saved  version of the document that is not corrupt.
    Nothing happens when I try to print
    Cause: The HP All-in-One is turned off.
    Solution: Look at the On button located on the top of the HP All-in-One. If it is not
    lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
    the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
    HP All-in-One.
    Cause: The HP All-in-One is busy with another task.
    Solution: If the HP All-in-One is performing another task such as copying or
    scanning, your print job will be delayed until the HP All-in-One completes the current
    task.
    Chapter 13
    106 Troubleshooting
    Troubleshooting
     
    						
    							
    Some documents take a long time to print. If nothing has printed several minutes after
    you sent a print job to the HP All-in-One, check your computer to see if there are any
    messages.
    Cause:The HP All-in-One is not the selected printer.
    Solution: Make sure the HP All-in-One is th e selected printer in your software
    application.
    TIP: You can set the HP All-in-One as the default printer to ensure that the printer
    is automatically select ed when you select Print in the  File menu of your different
    software applications.
    Cause: The computer is not communicating with the HP All-in-One.
    Solution: If the HP All-in-One is not properly connected to the computer,
    communication errors can occur. Make sure the USB cable is connected to the HP All-
    in-One and the computer as shown below.
    If the connections are secure, and nothing has printed several minutes after you sent
    a print job to the HP All-in-One, check the status of the HP All-in-One. In the
    HP Photosmart Software, click  Status.
    For more information, see:
    “
    Communication problems over a USB connection” on page 79
    Cause: The HP All-in-One has a paper jam.
    Solution: Clear the paper jam.
    For more information, see:
    “
    Clear paper jams” on page 82
    Cause: The print carriage has stalled.
    Print troubleshooting 107
    Troubleshooting
     
    						
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