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HP C4280 User Manual

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    Solution:Make sure you fully insert the memory card into the appropriate slot on
    the HP All-in-One.
    If the memory card is not inserted properly, the HP All-in-One will not respond and
    the green Photo light (near the memory card slots) will blink rapidly.
    After the memory card has been inserted properly, the Photo light will blink green for
    a few seconds, and then remain lit.
    Card is damaged
    Cause: You formatted the card on a Windows XP computer. By default, Windows
    XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32
    format. Digital cameras and other devices use the FAT (FAT16 or FAT12) format and
    cannot recognize a FAT32 formatted card.
    Solution: Reformat your memory card in your  camera or format your memory card
    in a Windows XP computer by selecting the FAT format.
    Cause: The file system is corrupted.
    Solution: Check the computer screen for an error message telling you that the
    images on the memory card are corrupted.
    If the file system on  the card is corrupt, reformat the memory  card in your digital
    camera.
    CAUTION: Reformatting the memory card will delete any photos stored on the
    card. If you have previously transferred the photos from your memory card to a
    computer, try printing the photos from the computer. Otherwise, you will need to
    retake any photos you might have lost.
    Paper messages
    The following is a list of  paper-related error messages:
    •
    Paper upside down
    •
    Paper orientation error
    •
    Cannot load paper from input tray
    •
    Ink is drying
    •
    Out of paper
    •
    Paper jam, misfeed or blocked carriage
    •
    Paper mismatch
    •
    Wrong paper width
    Paper upside down Cause: Paper in the input tray is upside down.
    Solution: Load paper in the input tray print side down.
    Chapter 13
    128 Troubleshooting
    Troubleshooting
     
    						
    							
    Paper orientation errorCause: Paper in the input tray is in landscape orientation.
    Solution: Insert paper into the input tray with the short edge forward and the print
    side down. Slide the paper forward until it stops.
    Cannot load paper from input tray
    Cause: There is not enough paper in the input tray.
    Solution: If the HP All-in-One is out of paper or there are only a few sheets
    remaining, load more paper in the input tray. If there is paper in the input tray, remove
    the paper, tap the stack of paper against a flat surface, and reload the paper into the
    input tray. To continue your print job, press  Start Copy Black on the control panel of
    the HP All-in-One.
    Ink is drying
    Cause: Transparencies and some other media require a drying time that is longer
    than normal.
    Solution: Leave the sheet in the output tray until the message disappears. If it is
    necessary to remove the printed sheet before the message disappears, carefully hold
    the printed sheet on the underside or the edges, and place it on a flat surface to dry.
    Out of paper
    Cause: There is not enough paper in the input tray.
    Solution: If the HP All-in-One is out of paper or there are only a few sheets
    remaining, load more paper in the input tray. If there is paper in the input tray, remove
    the paper, tap the stack of paper against a flat surface, and reload the paper into the
    input tray. To continue your print job, press  Start Copy Black on the control panel of
    the HP All-in-One.
    Cause: The rear door is off the HP All-in-One.
    Solution: If you removed the rear door to clear a paper jam, replace it.
    For more information, see:
    “
    Clear paper jams” on page 82
    Paper jam, misfeed or blocked carriage Cause: Paper has jammed the HP All-in-One.
    Solution: Clear the jam.
    For more information, see:
    “
    Clear paper jams” on page 82
    Errors 129
    Troubleshooting
     
    						
    							
    Cause:The print carriage is blocked.
    Solution: Open the print cartridge door to access the print carriage area. Remove
    any objects that are blocking the print carriage, including any packing materials. Turn
    the HP All-in-One off and then turn it on again.
    Paper mismatch
    Cause: The print setting for the print job does not match the paper type or size
    loaded in the HP All-in-One.
    Solution: Change the print setting in the software or load the appropriate paper in
    the input tray.
    For more information, see:
    “
    Set the paper type for printing” on page 31
    Wrong paper width
    Cause: The print setting chosen for the print job does not match the paper loaded
    in the HP All-in-One.
    Solution: Change the print setting or load the appropriate paper in the input tray.
    For more information, see:
    “
    Set the paper type for printing” on page 31
    Power and connection messages
    The following is a list of power- and connection-related error messages:
    •
    HP All-in-One not found
    •
    Communication test failed
    •
    Improper shutdown
    •
    Two-way communication lost
    HP All-in-One not found Cause: This error applies only to USB-connected devices. The USB cable is not
    plugged in properly.
    Chapter 13
    130 Troubleshooting
    Troubleshooting
     
    						
    							
    Solution:If the HP All-in-One is not properly connected to the computer,
    communication errors can occu r. Make sure the USB cable is securely connected to
    the HP All-in-One and the computer, as shown below.
    For more information, see:
    “
    Communication problems over a USB connection” on page 79
    Communication test failed
    Cause: The HP All-in-One is turned off.
    Solution: Look at the On button located on the top of the HP All-in-One. If it is not
    lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
    the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
    HP All-in-One.
    Cause: The HP All-in-One is not connected to the computer.
    Solution: If the HP All-in-One is not properly connected to the computer,
    communication errors can occu r. Make sure the USB cable is securely connected to
    the HP All-in-One and the computer, as shown below.
    Errors 131
    Troubleshooting
     
    						
    							
    For more information, see:
    “
    Communication problems over a USB connection” on page 79
    Improper shutdownCause: The last time the HP All-in-One was used, it was not turned off properly. If
    the HP All-in-One is turned off by turning off the switch on a power strip or by using
    a wall switch, the device can be damaged.
    Solution: Press the On button located on the control panel of the HP All-in-One to
    turn the device on and off.
    Two-way communication lost
    Cause: The HP All-in-One is turned off.
    Solution: Look at the On button located on the top of the HP All-in-One. If it is not
    lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to
    the HP All-in-One and plugged into a power outlet. Press the  On button to turn on the
    HP All-in-One.
    Cause: The HP All-in-One is not connected to the computer.
    Solution: If the HP All-in-One is not properly connected to the computer,
    communication errors can occu r. Make sure the USB cable is securely connected to
    the HP All-in-One and the computer, as shown below.
    For more information, see:
    “
    Communication problems over a USB connection” on page 79
    Chapter 13
    132 Troubleshooting
    Troubleshooting
     
    						
    							
    Print cartridge messages
    The following is a list of print cartridge error messages:
    •
    Low on ink
    •
    Need alignment or alignment failed
    •
    Print cartridge is missing, in correctly installed, or not intended for your device
    •
    Wrong pen in slot
    Low on ink Cause: At least one of the print cartridges is estimated to be low on ink and might
    need to be replaced soon.
    Solution: Have a replacement cartridge on hand to avoid printing interruptions. You
    do not have to replace the cartridge until print quality deteriorates. If you have installed
    a refilled or remanufactured print cartridge, or a cartridge that has been used in
    another printer, the ink level indicator will be inaccurate or unavailable.
    For more information on print cartridges, see  “
    Troubleshoot print cartridges”
    on page 83 .
    Need alignment or alignment failed
    Cause: The incorrect type of paper is loaded in the input tray.
    Solution: If you have colored paper loaded in the input tray when you align the print
    cartridges, the alignment fails. Load unused plain white letter or A4 paper into the
    input tray, and then try the alignment again. If the alignment fails again, you might
    have a defective sensor or print cartridge.
    To find support and warranty information, go to the HP Web site at 
    www.hp.com/
    support . If prompted, choose your country/region, and then click  Contact HP for
    information on calling for technical support.
    Cause: Protective tape is covering the print cartridges.
    Solution: Check each print cartridge. The tape might have been removed from the
    copper-colored contacts, but still might cover the ink nozzles. If the tape is still
    Errors 133
    Troubleshooting
     
    						
    							
    covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
    touch the ink nozzles or the copper-colored contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    Reinsert the print cartridges and verify that they are fully inserted and locked in place.
    Cause:The contacts on the print cartridge are not touching the contacts in the print
    carriage.
    Solution: Remove and then reinsert the print cartridges. Verify that they are fully
    inserted and locked in place.
    Cause: The print cartridge or sensor is defective.
    Solution: To find support and warranty information, go to the HP Web site at
    www.hp.com/support . If prompted, choose your country/region, and then click
    Contact HP  for information on calling for technical support.
    Cause:You installed new print cartridges which might need alignment.
    Solution: You must align the print cartridges to ensure excellent print quality.
    If the alignment error persists and you cannot clear it, your print cartridge might be
    defective. Contact HP for support.
    Chapter 13
    134 Troubleshooting
    Troubleshooting
     
    						
    							
    To find support and warranty information, go to the HP Web site at www.hp.com/
    support. If prompted, choose your country/region, and then click  Contact HP for
    information on calling for technical support.
    For more information, see:
    “
    Align the print cartridges” on page 71
    Print cartridge is missing, incorrectly installed, or not intended for your device
    Cause: The print cartridge is missing.
    Solution: One or both of the print cartridges is missing. Remove and reinsert the
    print cartridges and verify that they are fully inserted and locked in place. If the
    problem persists, clean the contacts of the print cartridges.
    For more information on print cartridges, see  “
    Troubleshoot print cartridges”
    on page 83 .
    Cause:Protective tape is covering the print cartridges.
    Solution: Check each print cartridge. The tape might have been removed from the
    copper-colored contacts, but still might cover the ink nozzles. If the tape is still
    covering the ink nozzles, care fully remove the tape from the print cartridges. Do not
    touch the ink nozzles or the copper-colored contacts.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    Cause: One or both of the print cartridges are not installed or are installed
    incorrectly.
    Errors 135
    Troubleshooting
     
    						
    							
    Solution:One or both of the print cartridges are not installed or are installed
    incorrectly. Remove and reinsert the print cartridges and verify that they are fully
    inserted and locked in place. If the problem persists, clean the copper-colored
    contacts of the print cartridges.
    For more information on  print cartridges, see “
    Troubleshoot print cartridges”
    on page 83 .
    Cause:The print cartridge is defective or not intended for use in this device.
    Solution: To find support and warranty information, go to the HP Web site at
    www.hp.com/support . If prompted, choose your country/region, and then click
    Contact HP  for information on calling for technical support.
    Wrong pen in slot
    Cause: The print cartridge is inserted into the wrong slot.
    Solution: Remove the print cartridge and insert it into the correct slot.
    The tri-color print cartridge goes into the slot on the left.
    The black or photo print cartridge goes into the slot on the right.
    1Print cartridge slot for the tri-color print cartridge
    2Print cartridge slot for the black and photo print cartridges
    For more information, see:
    •“
    Replace the print cartridges” on page 67
    •“
    Troubleshoot print cartridges” on page 83
    Chapter 13
    136 Troubleshooting
    Troubleshooting
     
    						
    							
    14 HP warranty and support
    Hewlett-Packard provides Internet and phone support for the HP All-in-One.
    This section contains the following topics:
    •
    Warranty
    •
    Support process
    •
    Before you call HP customer support
    •
    HP support by phone
    •
    Additional warranty options
    •
    HP Quick Exchange Service (Japan)
    •
    Call HP Korea customer support
    •
    Prepare the HP All-in-One for shipment
    •
    Pack the HP All-in-One
    Warranty
    For more information about the warranty, see the  printed documentation that came with the HP All-
    in-One.
    Support process
    If you have a problem, follow these steps:
    1. Check the documentation that came with the HP All-in-One.
    2. Visit the HP online support Web site at 
    www.hp.com/support . HP online support is available to
    all HP customers. It is the fastest source for  up-to-date device information and expert assistance
    and includes the following features:
    • Fast access to qualified online support specialists
    • Software and driver updates for the HP All-in-One
    • Valuable HP All-in-One an d troubleshooting information for common problems
    • Proactive device updates, support alerts, and  HP newsgrams that are available when you
    register the HP All-in-One
    3. Call HP support. Support options and availabi lity vary by device, country/region, and language.
    Before you call HP customer support
    Software programs from other companies might be included with the HP All-in-One. If you experience
    problems with any of those programs, you will rece ive the best technical assistance by calling the
    experts at that company.
    NOTE: This information does not apply to custom ers in Japan. For information on service
    options in Japan, see  “
    HP Quick Exchange Service (Japan)” on page 139 .
    HP warranty and support 137
    HP warranty and support
     
    						
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