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HP Color LaserJet 2605dtn User Manual

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    12 Problem solving
    This troubleshooting information is organized to help you resolve printing problems. Choose the
    general topic or type of problem from the following list.
    ●
    Troubleshooting process
    ●
    Control panel messages
    ●
    Clearing jams
    ●
    Print problems
    ●
    Troubleshooting tools
    ENW W 139
     
    						
    							
    Troubleshooting process
    Use the troubleshooting checklist to solve issues with the printer.
    Troubleshooting checklist
    Follow the steps below when trying to solve a problem with the printer.
    Step
    numberVerification stepPossible problemsSolutions
    1Is the power on?
    When the printer is
    connected to a grounded
    power source, the control
    panel shows Hewlett-
    Packard  with both the
    Ready and Attention
    lights blinking. The
    control panel will then
    display  Initializing  and
    then  Ready , at which
    time only the green light
    will be on.No power due to failed power source,
    cable, switch, or fuse.1. Verify that the printer is plugged in.
    2. Verify that the power cable is
    functional and that the power
    switch is on.
    3. Check the power source by
    plugging the printer directly into
    the wall or into a different outlet.
    4. Test the outlet or connect another
    device to the outlet to verify that
    the outlet is functioning.
    2Does  Ready  appear in
    the printer control
    panel?
    The control panel should
    function without error
    messages.Control panel shows an error.See Control panel messages  for a list
    of common messages that will help you
    correct the error.
    If the error persists, contact
    HP Customer Care. See 
    HP CustomerCare  or the support flyer that came in
    the printer box.
    3Do information pages
    print?
    Print a Configuration
    page.Control panel displays an error
    message.See Control panel messages  for a list
    of common messages that will help you
    correct the error.
    Media does not move smoothly
    through the printer paper path.Clean the paper path.
    Poor print quality.See Print quality problems .
    If the error persists, contact
    HP Customer Care. See 
    HP CustomerCare  or the support flyer that came in
    the printer box.
    4 Does the printer print from the computer?
    Connect the network
    cable or USB cable to
    the printer and the
    computer. Use a word-
    processing application to
    send a print job to the
    printer. Software is not installed correctly or an
    error occurred during software
    installation.Uninstall and then reinstall the printer
    software. Verify that you are using the
    correct installation procedure and the
    correct port setting.
    The cable is not connected correctly.Reconnect the cable.
    An incorrect driver is selected.Select the proper driver.
    Other devices are connected to the
    USB port.Disconnect the other devices and try
    again to print.
    There is a port driver problem in
    Microsoft Windows.
    Uninstall and then reinstall the printer
    software. Verify that you are using the
    140 Chapter 12   Problem solving ENWW
     
    						
    							
    Step
    numberVerification stepPossible problemsSolutions
    correct installation procedure and the
    correct port setting.
    If the error persists, contact
    HP Customer Care. See HP CustomerCare or the support flyer that came in
    the printer box.
     
    5 Does the printer recognize and print from
    a memory card?
    Insert a memory card
    and print an index page. The printer does not recognize the card.Remove the card and reinsert it into
    the memory card slot. Verify that the
    card is fully inserted into the slot.
    Verify that the memory card type is a
    supported type.
    Verify that only one card is inserted in
    the memory-card slots.
    The printer does not print certain
    images.
    Verify that the files on the memory card
    are in the correct format. The printer
    recognizes only SRGB format .JPEG
    files.
    ENW W
    Troubleshooting process 141
     
    						
    							
    Control panel messages
    The majority of the control-panel messages are intended to guide the user through typical operation.
    The control-panel messages indicate the status of the current operation, and include a page count on
    the second line of the display, if appropriate. When the device is print data, control-panel messages
    indicate this status. In addition, alert messages, warning messages, and critical error messages
    indicate situations that might require some action.
    Alert and warning messages
    Alert and warning messages appear temporarily and might require the user to acknowledge the
    message by pressing 
     (Select ) to resume or by pressing  (Cancel Job ) to cancel the job. With
    certain warnings, the job might not complete or the print  quality might be affected. If the alert or
    warning message is related to printing and the auto-continue feature is on, the printer will attempt to
    resume the printing job after the warning has appeared for 10 seconds without acknowledgement.
    Table 12-1    Alert and warning messages 
    Control panel messageDescriptionRecommended action
    10.000x Supply errorE-label cannot be read or print cartridge is
    not properly installed.1.Reinstall print cartridge.
    2. Power cycle printer.
    3. If the problem is not solved, replace
    the cartridge.
    Device error
    Press An internal error occurred in the printer.Press  (Select ) to resume the job.
    Door openThe printer door is open.The door must be closed before printing
    can continue.
    Engine comm.
    errorThe printer experienced an internal
    communication error.This is a warning message only. Job output
    might be affected.
    Engine error
    Press An internal error occurred in the printer.Press  to resume the job.
    Insert
    memory cardCard is not in memory slot or is not inserted
    completely.Insert card or verify that card is inserted
    completely.
    Invalid driver
    Press You are using the incorrect printer driver.Reselect the printer driver appropriate for
    your printer.
    Jam in
    cartridge area
    alternates with
    Clear jam and
    then press A paper jam has occurred in the cartridge
    area.Open the door and clear the jam Then
    press the 
     (Select ) button on the control
    panel.
    Jam in A paper jam has occurred in the output bin. Open the door and clear the jam Then
    press the 
     (Select ) button on the control
    panel.
    142 Chapter 12   Problem solving ENWW
     
    						
    							
    Control panel messageDescriptionRecommended action
    ouput bin
    alternates with
    Clear jam and
    then press 
    Jam in
    print paper path
    alternates with
    Clear jam and
    then press A paper jam has occurred in the print paper
    path.Open the door and clear the jam Then
    press the 
     ( Select ) button on the control
    panel.
    Jam in
    tra y 1
    alternates with
    Clear jam and
    then press A paper jam has occurred in Tray 1.Clear the jam, and then press the ( Select ) button on the control panel.
    Jam in
    tra y 2
    alternates with
    Clear jam and
    then press A paper jam has occurred in Tray 2.Clear the jam, and then press the (Select ) button on the control panel.
    Jam in
    tra y 3
    alternates with
    Clear jam and
    then press A paper jam has occurred in Tray 3.Clear the jam, and then press the (Select ) button on the control panel.
    Load paperThe printer is out of paper.Load paper.
    Load Tray X
    [TYPE] [SIZE]The printer is processing job, but the tray
    indicated is empty or does not contain the
    media needed.Load specified paper type and size into the
    tray as indicated on the control panel.
    Load Tray X
    Press The printer has processed the first page of
    a 2-sided print job and is prompting the
    user to load paper for the second page.Load the printed page from the output bin
    into the tray prompted on the control panel.
    Manual feed
    Press 
    alternates with The printer is waiting for paper in the tray
    indicated.
    Load the paper as indicated.
    Table 12-1
       Alert and warning messages  (continued)
    ENW W Control panel messages 143
     
    						
    							
    Control panel messageDescriptionRecommended action
    Load tray 1
    [TYPE] [SIZE]
    Memory card is
    in backwardsThe memory card was inserted backwards
    into the card slot.Remove, turn, and reinsert the card.
    Memory is low
    Press The printer memory has been almost
    completely filled.Allow the printer to finish the job, or press
    the 
     (Select ) button to cancel the job.
    Break the job into smaller jobs that contain
    fewer pages.
    Misprint
    Press The printed pages have been incorrectly
    placed on the paper.To continue, press the  ( Select ) button
    on the control panel.
    No paper pickup
    Press The print engine has failed to pick up a
    piece of media.In Tray 1, verify that the media was inserted
    far enough into the tray. In Tray 2 or
    optional Tray 3, verify that the paper-length
    guide is in the correct position for the media
    size that you are using.
    Reload the media in the input tray and
    press 
     ( Select ) to continue the job.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care  or the
    support flyer that came in the printer box.
    Only 1 memory
    card at a timeMore than one memory card has been
    inserted.Remove all but one memory card.
    Page too complex
    Press The page is too complex for the printer to
    process.Press the  ( Select ) button and try to
    reprint the page.
    For multiple page jobs, print pages
    separately.
    Photo job
    pendingSecond photo job was started prior to
    completion of the first job.No action required. Message will cease
    when first job completes.
    Photos not
    foundAn image has been selected that has been
    deleted.
    The image checked on the bubble sheet
    has been deleted.
    Memory card has been removed from the
    memory slot.Reinsert the card and reselect the image.
    Replace supplies
    Override in useA supply is low and using Override may
    result in unsatisfactory print quality.Replace the supply that is low.
    Unauthorized yellow
    Unauthorized magenta A new supply has been installed that is not
    made by HP. One of these four messages
    is displayed until an HP supply is installed
    or 
     (
    Select ) is pressed. If you believe you purchased an HP supply,
    please call the HP fraud hotline at
    1-877-219-3183. Service or repairs
    Table 12-1
       Alert and warning messages  (continued)
    144 Chapter 12   Problem solving ENWW
     
    						
    							
    Control panel messageDescriptionRecommended action
    Unauthorized cyan
    Unauthorized blackrequired as a result of using non-HP
    supplies is not covered under HP warranty.
    To continue printing, press 
     (Select ).
    Unexpected size
    in tray 1
    alternates with
    Load [SIZE]
    Press The paper that the job printed on does not
    match the size expected.Load specified paper type and size into the
    tray indicated.
    Unexpected size
    in tray 2
    alternates with
    Load [SIZE]
    Press The paper that the job printed on does not
    match the size expected.Load specified paper type and size into the
    tray indicated.
    Unexpected size
    in tray 3
    alternates with
    Load [SIZE]
    Press The paper that the job printed on does not
    match the size expected.Load specified paper type and size into the
    tray indicated.
    Unknown Memory
    Card ErrorThere is an issue with either the memory
    card or the printer memory-card reader.Reinsert the card. If the error persists,
    insert a different card.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the
    support flyer that came in the printer box.
    Unsupported
    memory card The memory card that you have inserted is
    not a type that is supported.
    Insert a card that is supported.
    Critical error messages
    Critical error messages can indicate some kind of failure. Cycling the power might fix the problem. If
    a critical error persists, the printer might require service.
    Table 12-2
       Critical error messages
    Control panel messageDescriptionRecommended action
    49 Error
    Turn off then on The printer has experienced an internal
    firmware error.
    Turn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    Table 12-1
       Alert and warning messages  (continued)
    ENW W Control panel messages 145
     
    						
    							
    Control panel messageDescriptionRecommended action
    If you have recently installed a memory
    DIMM in the printer, turn off the printer,
    remove the memory DIMM, reinstall the
    DIMM to verify that it is seated properly,
    and then turn on the printer.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn the
    printer on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the
    support flyer that came in the printer box.
    50 Fuser Error
    Turn off then onThe printer has experienced an internal
    hardware error.
    50.1 Fuser Error  - Low fuser error
    50.2 Fuser Error  - Slow fuser error
    50.3 Fuser Error  - High fuser error
    50.7 Fuser Error  - Fuser open error
    50.8 Fuser Error  - Low subthermistor fuser
    error
    50.9 Fuser Error  - High subthermistor
    fuser errorTurn off the printer, wait at least
    25 minutes, and then turn on the printer.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn on the
    printer.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care  or the
    support flyer that came in the printer box.
    
    Turn off then onThe printer has experienced an internal
    hardware error.
    51.20 Error  - Black laser scanner error
    51.21 Error  - Cyan laser scanner error
    51.22 Error  - Magenta laser scanner error
    51.23 Error  - Yellow laser scanner errorTurn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn the
    printer on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the
    support flyer that came in the printer box.
    54 Error
    Turn off then onThe printer has experienced a toner level
    sensor error.
    54.15 Error  - Yellow
    54.16 Error  - Magenta
    54.17 Error  - Cyan
    54.18 Error  - Black
    54.1C Error  - Density sensory
    contamination warningTurn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn the
    printer on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care  or the
    support flyer that came in the printer box.
    55.0601 Error
    55.0602 Error The printer has experienced an internal
    hardware error.
    Turn off the power by using the power
    switch, wait at least 30 seconds, and then
    Table 12-2
       Critical error messages (continued)
    146 Chapter 12   Problem solving ENWW
    51 Laser Error
     
    						
    							
    Control panel messageDescriptionRecommended action
    55.1 Error
    59.A0 Error
    59.9 Error
    54.1C Errorturn on the power and wait for the printer to
    initialize.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn the
    printer on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the
    support flyer that came in the printer box.
    57 Fan Error
    Turn off then onThe printer has experienced a problem with
    its internal fan.Turn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care  or the
    support flyer that came in the printer box.
    79 Error
    Turn off then onThe printer has experienced an internal
    firmware error.Turn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    If you have recently installed a memory
    DIMM in the printer, turn off the printer,
    remove the memory DIMM, reinstall the
    DIMM to verify that it is seated properly,
    and then turn on the printer.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn the
    printer on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care  or the
    support flyer that came in the printer box.
    Duplexer Error
    Turn off then onThe duplexer is not connected or installed
    correctly.Turn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    If a surge protector is being used, remove
    it. Plug the printer directly into the wall
    socket. Use the power switch to turn the
    printer on.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care  or the
    support flyer that came in the printer box.
    Sensor error
    Turn off then on A sensor error has occurred. Turn off the power by using the power
    switch, wait at least 30 seconds, and then
    turn on the power and wait for the printer to
    initialize.
    If the error persists, contact HP Customer
    Care. See 
    HP Customer Care or the
    support flyer that came in the printer box.
    Table 12-2    Critical error messages (continued)
    ENW W Control panel messages 147
     
    						
    							
    Clearing jams
    Occasionally, paper or other print media can become jammed during a print job. Some causes
    include the following events:
    ●The input trays are loaded improperly or overfilled.
    ● Tray 2 or optional Tray 3 is opened during a print job.
    ● Too many sheets accumulated in the output area or sheets blocked the output area.
    ● The print media that is being used does not meet HP specifications. See 
    Print-media
    specifications .
    ● The environment in which the print media was stored is too humid or too dry. See 
    Print-media
    specifications .
    Where to look for jams
    Jams can occur in these locations:
    ●Inside the printer. See 
    To clear jams from inside the printer .
    ● In input areas. See 
    To clear jams from Tray 2 or optional Tray 3 .
    ● In the output area. See 
    To clear jams from the top bin (HP Color LaserJet 2605)
    .
    Find and remove the jam by using the instructions on the following pages. If the location of the jam is
    not obvious, first look inside the printer.
    Loose toner might remain in the printer after a jam. This problem should resolve itself after a few
    sheets have been printed.
    Each section below corresponds to an area where a paper jam could occur. Use the following
    procedures to clear the jam. In all cases, grasp the jammed paper by both corners and pull slowly to
    remove the paper.
    148 Chapter 12   Problem solving ENWW
     
    						
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