HP Color LaserJet 2605dtn User Manual

							
To clear jams from inside the printer
CAUTIONJams in this area might result in loose toner on the page. If you get toner on your
clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)
1. Open the front door.
CAUTION Do not place anything on the transfer belt, which is located on the
inside of the front door. Otherwise, the printer may be damaged, adversely
affecting print quality.
2. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
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3.Close the front door.
To clear jams from the duplex area (HP Color LaserJet 2605dn and
2605dtn models only)
1.Open the front door completely.
CAUTION Do not place anything on the transfer belt, which is located on the inside of
the front door. Otherwise, the printer may be damaged, adversely affecting print quality.
2. Lift the ETB
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3.Remove any jammed paper.
4.Close the ETB.
5.Close the front door.
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To clear jams from the top bin (HP Color LaserJet 2605)
CAUTIONJams in these areas might result in loose toner on the page. If you get toner on
your clothes or hands, wash them in cold water. (Hot water will set the toner into the fabric.)
1. Carefully grasp the jammed paper by both corners and pull slowly to remove the paper from the
top bin.
2.Open and close the front door.
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To clear jams from the top output area (HP Color LaserJet 2605dn
and 2605dtn models only)
1. Grip the top cover.
2.Open the top cover.
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3.Remove any jammed paper.
4.Close the top cover.
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To clear jams from Tray 2 or optional Tray 3
NOTEBefore attempting to clear jams from Tray 2 or optional Tray 3, remove any jams
inside the printer.
1. Pull Tray 2 or optional Tray 3 out of the printer.
2.Carefully grasp the jammed paper by both corners and pull slowly to remove the paper.
3. Slide the tray into the printer.
4.Open and close the front door.
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Print problems
Print quality problems
Occasionally, you might encounter problems with print quality. The information in the following
sections helps you identify and resolve these issues.
Identifying and correcting print defects
Use the checklist and print-quality issues charts in this section to solve print-quality problems.
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.Make sure that the paper or print media that you are using meets specifications. Generally,
smoother paper provides better results.
2. If you are using a special print media such as labels, transparencies, glossy, or letterhead,
ensure that you have printed by type.
3. Remove any toner build-up and run a cleaning page. See 
To remove toner build-up .
4. Print a Configuration page and Supplies Status page at the printer. See 
Device pages and reports .
● Check the Supplies Status page to see if any supplies are low or empty. No information is
provided for non-HP print cartridges.
● If the pages do not print correctly, the  problem is with the hardware. Contact HP Customer
Care. See 
HP Customer Care  or the flyer that came in the printer box.
5. Print a Demo page from the HP ToolboxFX. If the page prints, the problem is with the printer
driver. Try printing from the other printer driver. For example, if you are using the PCL 6 printer
driver, print from the PS printer driver.
Use the Add Printer Wizard in the  Printers (or Printers and Faxes  in Windows XP) dialog box
to install the PS driver.
6. Try printing from a different program. If the page prints correctly, the problem is with the
program from which you were printing.
7. Restart the computer and the printer and try printing again. If the problem is not resolved,
choose one of these options:
●If the problem is affecting all printed pages, see 
General print quality issues .
● If the problem is affecting only pages printed in color, see 
Solving issues with color
documents
.
General print quality issues
The following examples depict letter-size paper that has passed through the printer short edge first.
These examples illustrate problems that would affect all of the pages that you print, whether you print
in color or in black only. The topics that follow list the typical cause and solution for each of these
examples.
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ProblemCauseSolution
Print is light or faded.The media might not meet
HP specifications.Use media that meets HP specifications.
One or more print cartridges might be
low. If you are using non-HP print
cartridges, no messages appear on the
printer control panel or in the
HP ToolboxFX.Replace any low print cartridges. SeeChanging print cartridges.
If none of the print cartridges is low or
empty, remove the print cartridges one
at a time and inspect the toner roller in
each to see if the roller is damaged. If
so, replace the print cartridge.
 Print the Supplies Status page to check
the remaining life. See Supplies Statuspage .
Toner specks appear.The media might not meet HP
specifications.Use media that meets HP specifications.
The paper path might need cleaning.Clean the paper path. See the
HP ToolboxFX online Help.
Dropouts appear.A single sheet of print media might be
defective.Try reprinting the job.
The moisture content of the paper is
uneven or the paper has moist spots
on its surface.Try different paper, such as high-
quality paper that is intended for color
laser printers.
The paper lot is flawed. The
manufacturing processes can cause
some areas to reject toner.Try different paper, such as high-
quality paper that is intended for color
laser printers.
Vertical streaks or bands appear on the
page.One or more print cartridges might be
low or defective. If you are using non-
HP print cartridges, no messages
appear on the printer control panel or
in the HP ToolboxFX. Replace any low print cartridges.
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Print problems 157
 
						

							
ProblemCauseSolution
The amount of background toner
shading becomes unacceptable.The media might not meet HP
specifications.Use a different paper with a lighter
basis weight.
Very dry (low humidity) conditions can
increase the amount of background
shading.Check the printer environment.
One or more print cartridges might be
low. If you are using non-HP print
cartridges, no messages appear on the
printer control panel or in the
HP ToolboxFX.Replace any low print cartridges.
Toner smears appear on the media.The media might not meet HP
specifications.Use media that meets HP specifications.
If toner smears appear on the leading
edge of the paper, the media guides
are dirty, or debris has accumulated in
the print path.Clean the media guides and the paper
path.
The toner smears easily when touched.The printer is not set to print on the
type of media on which you want to
print.In the printer driver, select the Paper
tab and set  Type is to match the type
of media on which you are printing.
Print speed might be slower if you are
using heavy paper.
The media might not meet HP
specifications.Use media that meets HP specifications.
The paper path might need cleaning.Clean the printer.
Marks repeatedly appear at even
intervals on the printed side of the page.The printer is not set to print on the
type of media on which you want to
print.In the printer driver, select the  Paper
tab and set  Type is to match the type
of paper on which you are printing.
Print speed might be slower if you are
using heavy paper.
Internal parts might have toner on them.The problem typically corrects itself
after a few more pages.
The paper path might need cleaning.Clean the printer.
The fuser might be damaged or dirty. Clean using instructions in HP ToolboxFX.
Contact HP Customer Care. See
HP Customer Care or the support flyer
that came in the printer box.
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