HP Color Laserjet 5 Manual

							Message Description Recommended Action
17.1 INSTALL 
BLACK DEVELOPERThe black developer is either not
installed or not correctly installed in
the printer.Install a black developer or make
sure the installed black developer is
properly seated.
17.2 INSTALL 
COLOR DEVELOPERThe color developer is either not
installed or not correctly installed in
the printer.Install a color developer or make
sure the installed color developer is
properly seated.
17.3 REINSTALL
FUSERThe fuser is not installed correctly
(refers to the upper roller).Remove and reinstall the fuser.
17.4 INSTALL 
FUSERThe fuser is either not installed or
not correctly installed in the printer.Install a fuser or make sure the
installed fuser is properly seated and
both screws are tight.
17.6 INSTALL 
COLLECTION BOXThe toner collection box or print
drum is not installed or not correctly
installed in the printer.Install a print drum or toner
collection box, or make sure the
installed toner collection box is
properly seated.
17.7 REMOVE
DRUM COVERThe protective cover shipped with
the new print drum is still on the print
drum.Remove the black protective print
drum cover from the print drum as
described in Chapter 6.
17.8 REINSTALL
DRUMThe print drum is not installed
correctly or the print drum winding
sensor is damaged.Remove and re-install the print
drum. If the error persists, service is
required.
17.9 REINSTALL
FUSERThe fuser has not warmed up
properly.Remove and reinstall the fuser.
18.1 CLEAN TRANS
CORONA WIREThe transfer corona wire needs to
be cleaned.Open the printer and clean the
transfer corona wire as shown in
Chapter 6.
18.2 REINSTALL 
DRUMThe print drum is not installed
correctly or the print drum winding
sensor is damaged.Remove and re-install the print
drum. If the error persists, service is
required.
18.3 REINSERT
DEVELOPERSThe printer received an error in the
developer area.Open the top and side covers,
remove and reinsert both
developers, then close the covers.
18.4 CLEAN TRANS
CORONA WIREThe transfer corona wire needs to
be cleaned.Open the printer and clean the
transfer corona wire as shown in
Chapter 6.
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ENSolving Printer Problems  7-49 
						

							Message Description Recommended Action
18.5 or 18.6 REINSERT
DEVELOPERSThe printer received an error in the
developer area.Remove the developer unit and
vigorously shake the unit from side
to side.  Hold the unit flat so the
developer mixture will not settle to
one end of the unit.  Re-install the
developer unit. Push the unit in
firmly to make sure the connections
seat properly.  If this does not fix the
issue, the printer will need to be
serviced.
19.1 BLACK DEVEL 
USER MAINTENANCEBlack developer needs to be
replaced.Replace the black developer or click
[On]Line] to continue printing.
19.2 COLOR DEVEL 
USER MAINTENANCEColor developer needs to be
replaced.Replace the color developer or click
[On[Line] to continue printing.
19.3 DRUM 
USER MAINTENANCEPrint drum needs to be replaced. Replace the print drum or click
[On[Line] to continue printing.
19.4 FUSER 
USER MAINTENANCEFuser needs to be replaced. Replace the fuser or click [On Line]
to continue printing.
19.5 TRANS BELT 
USER MAINTENANCETransfer belt needs to be replaced. Replace the transfer belt or click
[On[Line] to continue printing.
20 MEMORY 
OVERFLOWThe printer received more data from
the computer than can fit in the
printer internal memory.To continue printing, click [On Line].
Only the amount of data that fits in
the printer internal memory is printed.
21 MEMORY
OUTThe printer ran out of memory. Click [On Line] to clear memory and
abort the current print job. If this
error occurs frequently, add
additional memory to the printer.
21 MIO
INITIALIZINGThe MIO card is in the process of
initializing and cannot accept data.No action required.
22 I/O CONFIG 
ERRORThe computer is not obeying the
pacing mechanism of the MIO link,
causing the printer receiving buffer
to overflow during a busy state.Click [On Line] to resume printing.
This results in a loss of data.
23 MIO 
NOT READY The MIO card cannot accept data. For more information, run a self test
page.
24 BUSY MOVING 
TONERThe printer is moving toner from the
reservoirs to the developers.No action required.
30 POSTSCRIPT
ERROR XXThe printer encountered a
PostScript error indicated by XX.Click [On Line] to continue. The
current job will be canceled.
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							Message Description Recommended Action
30 POSTSCRIPT
ERROR 00An attempt was made to add an item
to a dictionary that is already full.This is frequently a driver
incompatibility problem. Select a
different PostScript driver and
re-send the print job. 30 POSTSCRIPT
ERROR 01An attempt was made to place too
many dictionaries on the dictionary
stack.
30 POSTSCRIPT
ERROR 02An attempt was made to remove
more dictionaries from the dictionary
stack than were on the stack.
30 POSTSCRIPT
ERROR 03The execution stack is too large.
Procedure invocation is nested
deeper than PostScript allows.
30 POSTSCRIPT
ERROR 04An attempt was made to access an
array, dictionary, file, or string object
incorrectly.
30 POSTSCRIPT
ERROR 05An incorrect exit was executed.
30 POSTSCRIPT
ERROR 06An incorrect access string
specification to the file operator
occurred.
30 POSTSCRIPT
ERROR 07The operand to makefont or setfont
is not a well formed font dictionary.This may be caused by data stream
corruption. Check for problems with
the connection between the printer
and your computer such as cabling,
spoolers, sharing devices, or
network. If no problems exist, select
a different PostScript driver and
re-send the print job.
30 POSTSCRIPT
ERROR 08An incorrect restore was attempted. This is frequently a driver
incompatibility problem. Select a
different PostScript driver and
re-send the print job. 30 POSTSCRIPT
ERROR 09An error occurred during the
execution of one or more of the file
operators.
30 POSTSCRIPT
ERROR 10A PostScript implementation limit
was exceeded.
30 POSTSCRIPT
ERROR 11An operator requiring a current point
was exceeded while the current path
was empty.This is frequently the result of a
graphics job that is too complex. The
driver should divide this job up to
reduce the complexity. Select a
different PostScript driver and
re-send the print job.
30 POSTSCRIPT
ERROR 12A numeric operand’s value is outside
of the range of acceptable operand
values.Check your printer setup or select a
different PostScript driver and
re-send the print job.
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							Message Description Recommended Action
30 POSTSCRIPT
ERROR 13An attempt was made to push too
many objects on the operand stack.This is frequently a driver
incompatibility problem. Select a
different PostScript driver and
re-send the print job. 30 POSTSCRIPT
ERROR 14An attempt was made to pop an item
from an empty operand stack.
30 POSTSCRIPT
ERROR 15The PostScript scanner encountered
text that does not conform to the
PostScript syntax rules.Disable any functions that add extra
characters to the data stream.
Check for connection problems
between the printer and your
computer such as cabling, spoolers,
sharing devices, or network.
Select a different PostScript driver
and re-send the print job.
30 POSTSCRIPT
ERROR 16The PostScript interpreter timed out
waiting for the user to manually feed
paper, waiting for data from the
computer, or because a job took too
long to complete.Disable any functions that add extra
characters to the data stream.
Disable the PostScript time-out
feature or select a different
PostScript time-out limit.
30 POSTSCRIPT
ERROR 17An operand was encountered that is
not the correct type, such as a
number being found when a string is
required.This is frequently a driver
incompatibility problem. Select a
different PostScript driver and
re-send the print job.
30 POSTSCRIPT
ERROR 18A name was encountered that
cannot be found since it was not
previously defined.Disable any functions that add extra
characters to the data stream.
Check for connection problems
between the printer and your
computer such as cabling, spoolers,
sharing devices, or network.
Select a different PostScript driver
and re-send the print job.
30 POSTSCRIPT
ERROR 19A file identified by a name string
operand of the file or run operators
cannot be found or opened.This is frequently a driver
incompatibility problem. Select a
different PostScript driver and
re-send the print job.
30 POSTSCRIPT
ERROR 20Overflow, underflow, or a
meaningless result of a numeric
calculation such as division by zero
occurred.
30 POSTSCRIPT
ERROR 21A cleartomark or counttomark
operator could not find the required
mark on the stack.
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							Message Description Recommended Action
30 POSTSCRIPT
ERROR 22An operator object was executed for
which the interpreter has no built-in
action. This represents an internal
malfunction in the PostScript
interpreter.Service is required.
30 POSTSCRIPT
ERROR 23An error occurred in virtual memory. The printer does not have enough
memory to print this job. Reduce the
number of fonts being downloaded
to the printer or add memory to the
printer.
If you are using the scatter halftone
option in your PostScript driver,
changing to the cluster halftone
option may solve this problem.
30 POSTSCRIPT
ERROR 24The systemdict quit operator was
executed causing the PostScript
interpreter to re-initialize virtual
memory. All non-persistent
information was lost.This is a warning message to let the
user know that non-persistent
information was lost including soft
fonts and header files.
30 POSTSCRIPT
ERROR 25A PostScript firmware failure
occurred.Service is required.
30 POSTSCRIPT
ERROR 26A setpagedevice request cannot be
satisfied.Make sure the paper size or type
you selected is installed in the
printer or select a different paper
size or type and re-send the print job.
30 POSTSCRIPT
ERROR 27An external interrupt request was
received by the PostScript
interpreter.If this error continues to happen,
select a different PostScript printer
driver.
30 POSTSCRIPT
ERROR 28A named resource sought by the
findresource operator does not exist.This is frequently a driver
incompatibility problem. Select a
different PostScript driver and
re-send the print job.
40 I/O DATA 
ERRORThe printer encountered an error
while receiving data from the
computer.Click [On Line] to continue.
48 INVALID JOB 
ABORTING JOBThe printer received invalid
language switching information.Send the printer valid language
switching information.
50.X ERROR CLEAR
CYCLE POWERThe printer engine is clearing a fatal
fuser error.Turn the printer OFF, then back ON.
If the error persists, service is
required.
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							Message Description Recommended Action
50.X FUSER 
SERVICE ERRORA fuser error occurred. Leave the printer on for 20 minutes
then turn the printer off, and then
back on.  Make sure that the printer
is not opened while it is warming up.
If the message persists, service is
required.
52.X ENG NVRAM 
SERVICE ERRORThe printer engine reported a
NV RAM failure.Turn the printer OFF, then back ON.
If the error persists, service is
required.
A blown internal fuse in either the
Color or Black developer units.Try installing each developer unit
individually to see when the error
occurs.  Once found, place the
defective unit in a plastic bag and
return to your dealer for a
replacement.  If a new developer
unit does not solve the problem,
service is required.
53 LASER 
ERRORThe printer engine reported a non
laser/scanner error.Click [On Line] to continue printing. If
the printer remains in the error
condition, turn the printer OFF, then
back ON. If the error persists,
service is required.
53 LASER 
SERVICE ERRORThe printer engine reported a
laser/scanner error.Turn the printer OFF, then back ON.
If the error persists, service is
required.
54.X ENGINE 
ERRORThe printer engine reported an error
or failure.Click [On Line] to continue printing. If
the printer remains in the error
condition, turn the printer OFF, then
back ON. If the error persists,
service is required.
54.X ENGINE 
SERVICE ERRORThe printer engine reported an error
or failure.If the printer was moved, or is not
properly supported, make sure it is
level and standing on all four feet.
Click [On Line] to continue printing. If
the error persists, turn the printer
OFF, then back ON. If this does not
correct the error, service is required.
55.X ENGINE CMD 
SERVICE ERRORA bad command was received from
the printer engine.Turn the printer OFF, then back ON.
If the error persists, service is
required.
56 LASER INDEX 
SERVICE ERRORToner has accumulated on the
scanner lens, resulting in the shut
down of the main drive motor.Service is required to clean the
scanner lens.
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							Message Description Recommended Action
57 FAN MOTOR 
SERVICE ERRORA cooling fan is either unplugged or
not operating.Turn the printer OFF, then back ON.
If the error persists, service is
required.
59 MANUAL FEED
SERVICE ERRORThe rear paper source options were
changed while the printer was
turned on.
60.X SIMM 
ERRORThe firmware has detected a bad
Cyclic Redundancy Check (CRC) in
the stated SIMM.Click [On Line] to continue printing
with reduced printer memory, or
replace the faulty SIMM.
60.X SIMM 
SERVICE ERRORThe firmware has detected a bad
Cyclic Redundancy Check (CRC) in
the stated SIMM.Turn the printer OFF, then back ON.
61.X SIMM COMPAT 
ERRORFaulty size or incompatible speed
(timing) in the expansion RAM.Click [On Line] to continue printing. If
the printer remains in the error
condition, obtain the correct size or
compatible speed expansion RAM.
61.X SIMM COMPAT
SERVICE ERRORFaulty size or incompatible timing in
the expansion RAM.Obtain the correct size or compatible
speed expansion RAM.
62.X INTERNL ROM
SERVICE ERRORA checksum error occurred in the
internal ROM fonts.Turn the printer OFF, then back ON.
If the error persists, service is
required.
63.0 DRAM 
SERVICE ERRORFaulty onboard DRAM.
63.X SIMM 
ERRORFaulty SIMM expansion card. If this
error occurs at powerup, the printer
uses the base memory plus all of the
memory other than the faulty
location.Click [On Line] to continue printing. If
this error occurs after powerup, the
faulty SIMM expansion card should
be removed or replaced.
63.X SIMM 
SERVICE ERRORFaulty SIMM expansion card. If this
error occurs at powerup, the printer
uses the base memory plus all of the
memory other than the faulty
location.
64.X DMA TIMEOUT
SERVICE ERRORThe printer engine has detected a
video direct memory access error.Turn the printer OFF, then back ON.
If the error persists, service is
required.
66.X JAM SENSOR
SERVICE ERRORThe print drum winding sensor has
malfunctioned or the print drum is
not calibrated correctly.Turn the printer OFF, remove and
re-install the developers, then turn
the printer ON. If the error persists,
service is required.
68 NVRAM 
ERRORA recoverable error was detected in
NV RAM.Click [On Line] to continue. Then
verify the control panel settings. One
or more fields may have been reset
to their factory defaults during error
recovery.
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							Message Description Recommended Action
68 NVRAM
SERVICEAll printer control panel values have
been reset to their factory defaults.Turn the printer OFF, then back ON.
If the error persists, service is
required.
68 NVRAM 
SERVICE ERRORAn NV RAM failure occurred.
79 SERVICE (XXXX) The printer firmware detected an
unrecoverable error.Turn the printer OFF, then back ON.
If the error persists, record the
numbers following the error
message and call your dealer or HP
Service Representative. 80 SERVICE (00XX) An unrecoverable Modular I/O (MIO)
protocol error occurred.
80 SERVICE (01XX) An indeterminate Modular I/O (MIO)
error occurred.
80 SERVICE (02XX) The Modular I/O (MIO) self test
failed.
80 SERVICE (03XX) A fatal Modular I/O (MIO) error by an
“Inquire I/O Status Response”
occurred.
80 SERVICE (04XX) A fatal Modular I/O (MIO) error by an
“Asynchronous Status Request”
occurred.
89 SERVICE (XXXX) The PostScript firmware
encountered an unrecoverable error.
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							A
Printer Supplies and Accessories
Supplies and Accessories
You can increase the capabilities of the HP Color LaserJet 5/5M printer by
adding options and accessories. To order options or accessory products for
your printer, call Hewlett-Packard’s Direct Marketing Division (see the
front of this guide for ordering information).
MemoryC3130A
C3131A
C3132A
C3133A
C3146A 1 Mbyte
  2  Mbyte
 4 Mbyte
 8 Mbyte
16 Mbyte
32  Mbyte*You may install up to four SIMM boards,
including the PostScript option.
*Available from third party vendors only.
PostScript Language
SIMMC3963A Allows the printer to support the Adobe
PostScript Level 2 printer language.
Paper Handling
AccessoriesC3113A
C3114A
C3115A
C3116A
C3117A
C3118A
C3119A
C2937ALetter  (250 sheet)
Legal  (250 sheet)
A4  (250 sheet)
Executive  (250 sheet) 
A3  (250 sheet)
11 x 17    (250 sheet)
Rear Feed Unit (250 sheet)
Printer cabinetOptional paper trays that support the listed
paper sizes
.
Toner Supplies
C3102A
C3103A
C3104A
C3105A
C3120A
C3964ACyan
Yellow
Magenta
Black
Toner Collection Kit
Coating kitToner comes in black (K), cyan (C), yellow (Y),
and magenta (M).
Maintenance UnitsC3965A
C3966A
C3967A
C3968A
C3969ABlack Developer
Color Developer
Print Drum
Transfer Belt
Fuser 
      option #110 (110 v)
      option #220 (220 v)
ENPrinter Supplies and Accessories  A-1 
						

							Transparencies and
Glossy PaperC2934A
C2936ATransparency film (letter)
Transparency film (A4)
Glossy paper Contact your HP dealer for glossy paper
supported by this printer.
Connectivity OptionsJ2550A
J2552A
J2555A
J2374B
J2375B
J2341BHP JetDirect card for Ethernet (10Base-T)
HP JetDirect card for Ethernet (10Base-T and 10Base-2 [Thin Coax]) and
  LocalTalk(DIN-8)
HP JetDirect card for  Token Ring (DB9, RJ45)
HP JetDirect interface software for HP-UX systems
HP JetDirect interface software for SunOS and Solaris UNIX systems
LocalTalk
Serial interface (third party suppliers)
A-2  Printer Supplies and AccessoriesEN