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HP Color LaserJet CP2025dn User Manual

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    							4.Press the Left arrow () or Right arrow () button to highlight Cleaning mode .
    5.Press OK.
    Clean the product using the embedded Web server
    1.Open the embedded Web server.
    2.Click the Settings tab.
    3.Click the Service menu.
    4.Click Start.
    Firmware updates
    To upgrade the product firmware, download the firmware update file from www.hp.com/go/
    ljcp2020series_software and save the file to your network or personal computer. Refer to the product
    install notes for instructions on how to install the firmware update file on the product.
    ENWWFirmware updates 91
     
    						
    							92 Chapter 9   Manage and maintain ENWW
     
    						
    							10 Solve problems
    ●Basic troubleshooting checklist
    ●
    Control-panel and status-alert messages
    ●
    Clear jams
    ●
    Solve image-quality problems
    ●
    Performance problems
    ●
    Product software problems
    ●
    Solve Macintosh problems
    ENWW93
     
    						
    							Basic troubleshooting checklist
    If you are experiencing problems with the product, use the following checklist to identify the cause of
    the problem:
    ●Is the product connected to power?
    ●Is the product on?
    ●Is the product in the Ready state?
    ●Are all necessary cables connected?
    ●Are genuine HP supplies installed?
    ●Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge
    removed?
    For additional information about installation and setup, see the getting started guide.
    If you cannot find solutions to problems in this guide, go to 
    www.hp.com/support/ljcp2020series.
    Factors that affect product performance
    Several factors affect the time it takes to print a job:
    ●Maximum product speed, measured in pages per minute (ppm)
    ●The use of special paper (such as transparencies, heavy paper, and custom-size paper)
    ●Product processing and download time
    ●The complexity and size of graphics
    ●The speed of the computer you are using
    ●The USB connection
    94 Chapter 10   Solve problems ENWW
     
    						
    							Control-panel and status-alert messages
    The control-panel messages indicate the current product status or situations that might require action.
    Status-alert messages appear on the computer screen (in addition to control-panel messages) when
    the product has certain problems. If a status-alert message is available, a 
     appears in the Status
    alert column in the following table.
    Control-panel messages appear temporarily and might require that you acknowledge the message by
    pressing OK to resume printing or by pressing X to cancel the job. With certain messages, the job might
    not finish printing or the print quality might be affected. If the message is related to printing and the auto-
    continue feature is on, the product will attempt to resume printing after the message has appeared for
    10 seconds without acknowledgement.
    For some messages, restarting the product might fix the problem. If a critical error persists, the product
    might require service.
    Control-panel messageStatus alertDescriptionRecommended action
    10.00.XX Supply errorThe supply memory for one of the
    print cartridges cannot be read or
    is missing.
    ●10.0000 = black supply
    memory error
    ●10.0001 = cyan supply
    memory error
    ●10.0002 = magenta supply
    memory error
    ●10.0003 = yellow supply
    memory errorReinstall the print cartridge.
    Turn the product off and then on.
    If the problem is not solved,
    replace the cartridge.
    10.10.XX Supply error●10.1000 = black supply
    memory is missing
    ●10.1001 = cyan supply
    memory is missing
    ●10.1002 = magenta supply
    memory is missing
    ●10.1003 = yellow supply
    memory is missingCheck the e-label. If it is broken
    or damaged, replace the
    cartridge.
    Verify that the cartridge is
    installed in the correct location.
    Remove and reinstall the
    cartridge and then power-cycle
    the product.
    If the error is with a color
    cartridge, try swapping it with a
    different color cartridge in the
    tray. If the same message
    appears, then there is an engine
    problem. If a different 10.10.XX
    message appears, replace the
    cartridge.
    49 Error
    Turn off then onThe product experienced an
    internal error.Turn the product off, wait at least
    30 seconds, and then turn the
    product on and wait for it to
    initialize.
    If you are using a surge protector,
    remove it. Plug the product
    ENWW Control-panel and status-alert messages 95
     
    						
    							Control-panel messageStatus alertDescriptionRecommended action
    directly into the wall socket. Turn
    the product power on.
    If the message persists, contact
    HP support.
    50.X Fuser error
    Turn off then onThe product has experienced an
    error with the fuser.Turn the product power off, wait
    at least 30 seconds, and then turn
    the product power on and wait for
    it to initialize.
    Turn off the product, wait at least
    25 minutes, and then turn on the
    product.
    If you are using a surge protector,
    remove it. Plug the product
    directly into the wall socket. Turn
    the product power on.
    If the message persists, contact
    HP support.
    51.XX Error
    Turn off then onThe product has experienced an
    internal hardware error.Turn the product power off, wait
    at least 30 seconds, and then turn
    the product power on and wait for
    it to initialize.
    If you are using a surge protector,
    remove it. Plug the product
    directly into the wall socket. Turn
    the product on.
    If the message persists, contact
    HP support.
    54.XX Error
    Turn off then onThe product has experienced an
    error with one of the internal
    sensors.
    ●54.15 = yellow
    ●54.16 = magenta
    ●54.17 = cyan
    ●54.18 = black1.Open the door to the
    cartridge tray and slide out
    the cartridge tray.
    2.Inspect the white
    mechanism on the relevant
    cartridge. It is located on the
    right side of the cartridge.
    3.Push the mechanism in and
    out slowly. A black flag will
    raise up as you push it. It
    should move smoothly. If
    not, push repeatedly to try to
    free up any potential
    obstruction.
    4.Push in the cartridge tray
    and close the door.
    If the message persists, contact
    HP support.
    55.X Error
    Turn off then onThe product has experienced an
    internal error.Turn the product power off, wait
    at least 30 seconds, and then turn
    the product power on and wait for
    it to initialize.
    96 Chapter 10   Solve problems ENWW
     
    						
    							Control-panel messageStatus alertDescriptionRecommended action
    If you are using a surge protector,
    remove it. Plug the product
    directly into the wall socket. Turn
    the product power on.
    If the message persists, contact
    HP support.
    57.X Fan error
    Turn off then onThe product has experienced a
    problem with its internal fan.Turn the product power off, wait
    at least 30 seconds, and then turn
    the product power on and wait for
    it to initialize.
    If you are using a surge protector,
    remove it. Plug the product
    directly into the wall socket. Turn
    the product power on.
    If the message persists, contact
    HP support.
    59.X Error
    Turn off then onThe product has experienced a
    problem with one of the motors.Turn the product power off, wait
    at least 30 seconds, and then turn
    the product power on and wait for
    it to initialize.
    If you are using a surge protector,
    remove it. Plug the product
    directly into the wall socket. Turn
    the product power on.
    If the message persists, contact
    HP support.
    79 Error
    Turn off then onThe product has experienced an
    internal firmware error.Turn the product power off, wait
    at least 30 seconds, and then turn
    the product power on and wait for
    it to initialize.
    If you are using a surge protector,
    remove it. Plug the product
    directly into the wall socket. Turn
    the product power on.
    If the message persists, contact
    HP support.
    79 Service error
    Turn off then onAn incompatible DIMM is
    installed.1.Turn the product power off.
    2.Install a DIMM that the
    product supports. See
    Service and supporton page 127 for a list of
    supported DIMMs. See
    Install memory and font
    DIMMs on page 86 for
    DIMM installation
    instructions.
    3.Turn the product on.
    If the message persists, contact
    HP support.
    ENWW Control-panel and status-alert messages 97
     
    						
    							Control-panel messageStatus alertDescriptionRecommended action
     in wrong positionA print cartridge is installed in the
    incorrect slot.Be sure that each print cartridge
    is in the correct slot. From front to
    back, the print cartridges are
    installed in this order: black,
    cyan, magenta, yellow.
    Device error
    Press [OK]An internal error occurred.Press OK to resume the job.
    Front Door openThe product front door is open.Close the door.
    Genuine HP supply installedA genuine HP supply was
    installed. This message will
    appear briefly after the supply is
    installed and then be replaced by
    the message Ready.No action necessary.
    Incorrect suppliesMore than one print cartridge is
    installed in the incorrect slot.Be sure that each print cartridge
    is in the correct slot. From front to
    back, the print cartridges are
    installed in this order: black,
    cyan, magenta, yellow.
    Install  cartridgeThe cartridge is either not
    installed or not correctly installed
    in the product.Install the print cartridge. See
    Replace print cartridges
    on page 82.
    Invalid driver
    Press [OK]You are using an incorrect printer
    driver.Select the correct printer driver.
    Jam in The product has detected a jam.Clear the jam from the location
    indicated. The job should
    continue to print. If it does not, try
    reprinting the job.
    If the message persists, contact
    HP support.
    Jam in tray 
    Clear jam and then Press [OK]The product has detected a jam.Clear the jam from the location
    indicated, and then press OK.
    If the message persists, contact
    HP support.
    Load paperAll trays are empty.Load print media.
    Load tray #  A tray is configured for the media
    type and size that the print job is
    requesting, but that tray is empty.Load the correct media into the
    tray, or press OK to use media in
    a different tray.
    Load tray 1 plain 
    Cleaning mode [OK] to startThe product is ready to process
    the cleaning operation.Load tray 1 with plain paper in the
    size indicated, and then press
    OK.
    Load tray 1  No trays are configured for the
    media type and size that the print
    job is requesting.Load the correct media into
    tray 1, or press OK to use media
    in a different tray.
    Manual duplex
    Load tray # Press [OK]The first side of a manual duplex
    job has printed, and the page
    needs to be loaded to process the
    second side.Load the page in the indicated
    tray with the side to be printed
    face up, and the top of the page
    98 Chapter 10   Solve problems ENWW
     
    						
    							Control-panel messageStatus alertDescriptionRecommended action
    away from you and then press
    OK.
    Manual feed  
    Press [OK] for available mediaThe product is set for manual
    feed mode.Press OK to clear the message
    or load the correct media into
    tray 1.
    Memory is low
    Press [OK]
    Try again later or turn off & onThe product memory is almost
    full.Press OK to finish the job, or
    press X to cancel the job.
    Break the job into smaller jobs
    that contain fewer pages.
    For information about increasing
    the product memory, see 
    Installmemory and font DIMMs
    on page 86.
    Misprint
    Press [OK]Print media has been delayed as
    it moves through the product.Press OK to clear the message.
    Non HP supply installedA non-HP supply is installed.This message is temporary and
    will disappear after several
    seconds.
    If you believe you purchased an
    HP supply, go to 
    www.hp.com/
    go/anticounterfeit.
    Service or repairs that are
    required as a result of using non-
    HP supplies are not covered
    under HP warranty.
    Order  cartridgeThe identified print cartridge is
    nearing the end of its useful life.Order the identified print
    cartridge. Printing will continue
    until Replace  cartridge
    appears.
    See 
    Supplies and accessorieson page 125 for more
    information.
    Order suppliesMore than one supply item is low.Check the supply-level gauges
    on the control panel, or print a
    Supplies status page to
    determine which cartridges are
    low. See 
    Information pages
    on page 68.
    Order the identified print
    cartridges. Printing will continue
    until Replace  cartridge
    appears.
    See 
    Supplies and accessories
    on page 125 for more
    information.
    Print failure
    Press [OK] If error repeats turn
    off then onThe product cannot process the
    page.Press OK to continue printing the
    job, but output might be affected.
    ENWW Control-panel and status-alert messages 99
     
    						
    							Control-panel messageStatus alertDescriptionRecommended action
    If the error persists, turn the
    power off and then on. Resend
    the print job.
    Rear Door openThe product rear door is open.Close the door.
    Remove shipping locks from
     cartridgeA print cartridge shipping lock is
    installed.Be sure that the print cartridge
    shipping lock has been removed.
    Remove shipping locks from
    all cartridgesA print cartridge shipping lock is
    installed on one or more print
    cartridges.Be sure that each print cartridge
    shipping lock has been removed.
    Remove shipping material
    from rear doorThe two shipping locks have not
    been removed from the rear
    roller.Open the rear door and remove
    the shipping locks.
    Replace  cartridgeThe print cartridge has reached
    the end of life.Replace the cartridge. See
    Replace print cartridges
    on page 82.
    Replace supply
    Override in useThe Print quality menu item
    Replace supplies is set to
    Override out.You can continue printing until
    you notice a decrease in print
    quality.
    See 
    System setup menu
    on page 11.
    Unexpected size in tray #
    Load [size] Press [OK]The product has detected print
    media in the tray that does not
    match the configuration for the
    tray.Load the correct media into the
    tray, or configure the tray for the
    size that you have loaded. See
    Load paper and print media
    on page 50.
    Used  Cartridge in useA used print cartridge was
    detected and accepted.No action necessary.
    Used supplies in useUsed print cartridges are
    installed.No action necessary.
    Used supply installed
    To accept Press [OK]A used print cartridge is installed. Press OK to continue.
    100 Chapter 10   Solve problems ENWW
     
    						
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