HP Jornada 540 Series Pocket PC Users Guide

Chapter 9 | Troubleshooting | 97 
 
 
Problem Diagnosis/Remedy 
HP Jornada automatically 
shuts down/suspends. Power is too low to run the Pocket PC. 
When a critically low power condition is 
encountered, the HP Jornada initiates a 
safety shutdown. Connect to AC power and 
charge the battery.  
–or– 
Auto-suspend activated. To conserve 
power, the HP Jornada auto-suspends if it is 
idle for 1 minute immediately after power is 
turned on. It also auto-suspends if it is 
continuously idle for 3 minutes....

98 | HP Jornada 540 Series User’s Guide     
 
Problem Diagnosis/Remedy 
HP Jornada does not turn 
on or display appears to be 
off, even though power is 
on. HP Jornada has run out of power. Charge 
the device by connecting to AC power
 
Backup file created with the 
HP backup application on 
another HP handheld device 
cannot be restored to the 
HP Jornada. Only PIM data can be migrated to HP 
Jornada 540 Series Pocket PCs. 
Because 
the HP Jornada 540 Series Pocket PC uses 
a newer operating system,...

Chapter 9 | Troubleshooting | 99 
 
 
Problem Diagnosis/Remedy 
Can’t reset the factory 
default settings because 
there is no back battery. Refer to the Resetting your HP Jornada 
section in chapter 9. Note that all data in 
device memory will be erased. 
Unable to synchronize 
through USB port. Wrong version of Microsoft ActiveSync 
installed on desktop PC. 
Ensure that you 
have installed the version ActiveSync 
included with your HP Jornada 540 Series 
Pocket PC.  
–or– 
The USB connection is not...

100 | HP Jornada 540 Series User’s Guide     
 
Remote connections 
This section offers troubleshooting help for connecting your HP Jornada to 
other computers. For problems communicating with your desktop PC, see 
ActiveSync Help. 
Able to dial out, but unable to make proper 
connection 
Make sure the network to which you are trying to connect supports Point-to-
Point Protocol (PPP). Your Internet service provider or network administrator 
can verify this. 
Verify that the dialing location is correct....

Chapter 9 | Troubleshooting | 101 
 
 
Network connection problems 
The following solutions may help if you encounter problems when using a 
network card for network connections. Additional troubleshooting information 
is available in Connections Help on the device and ActiveSync Help on the 
desktop PC. 
• Verify that your NIC is compatible with the HP Jornada 540 Series Pocket 
PC. 
• Verify that you have added necessary server information. On the Start 
menu, tap Settings. On the Connections tab, tap...

102 | HP Jornada 540 Series User’s Guide     
 
• Ensure the cable is securely plugged into the COM port or USB port on 
the back of your desktop PC. Use the cable that came with the device 
without any extra cables or extenders attached. 
• Plug the other end of the cable securely into the correct port on your 
device. If you are using a cradle, push your device securely into the 
cradle. 
Display problems 
If you are having trouble viewing data on your HP Jornada screen, follow 
these suggestions....

Chapter 9 | Troubleshooting | 103 
 
 
If you are having a hard time viewing Pocket Outlook data, try enlarging the 
display font. To do this within Calendar, Tasks, or Contacts, tap Tools, then 
Options, and then select Use large font. 

| 105 
 
 
10 | Support and service  
Web site  
You can obtain product information as well as tips and hints on how to get 
more from the HP Jornada product at our Worldwide Web site. This computer 
service is provided free of charge; you pay only for telephone charges and 
Internet service fees. To connect to this Web site from a computer via the 
Internet, go to www.hp.com/jornada
.  
Customer support  
If you have questions that this User’s Guide or the Web site does not answer 
(after checking the...

106 | HP Jornada 540 Series User’s Guide     
 
3.  Have your product ready to use. The support personnel may ask you 
to run tests and other operations.  
4.  Organize your question or problem. The more detailed information 
you can provide, the quicker the support personnel can help you.  
Contacting Hewlett-Packard worldwide  
You will be pleased to know that our commitment to quality does not stop at 
the sale. Our worldwide customer support network is available to give you 
personal telephone...