HP Omnibook Xe3 Ge Service Manual

HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-39
Installing a New Serial Number Label
Download the latest version of the serial number label template (Microsoft Word format) from the
Partnership web site (see page vi) under Support/Service in Technical Support Information, or from
http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The
latest version includes fields for warranty period and manufacturing location.
 1.
 Open a new...

2-40 Removal and Replacement HP Omnibook XE3 (Technology Codes GE and GD)
Removing Notebook Components
(HP Authorized Service Providers Only)
Required Equipment
 
• #0 Phillips screwdriver.
 
• Small flat-blade screwdriver.
 
• 5 mm hexagonal socket screwdriver.
Removal Procedure
 1.
 Unplug the AC adapter, if present, and remove the battery.
 2.
 Remove the assemblies and follow the additional steps given in the table below.
 Table 2-11. Removing Notebook Components
ComponentRemoval ProcedureAdditional...

HP Omnibook XE3 (Technology Codes GE and GD) Removal and Replacement 2-41
ComponentRemoval ProcedureAdditional Steps
KeyboardSee page 2-12.
PCA, CD playerSee page 2-24.
PCA, headphoneKeyboard cover
(page 2-10).
Keyboard (page 2-12).
Display assembly
(page 2-18).
Top case (page 2-22).
Hinge saddle set
(page 2-25).Remove the retaining screw from the PCA, disconnect
the cable to the motherboard, and lift the PCA out of
the notebook. You can lift the floppy drive slightly for
access.
PCA, motherboardSee page...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-1
3 
Troubleshooting and Diagnostics
This chapter includes troubleshooting and diagnostic information for testing the functionality of the
notebook, and for identifying faulty components.
 
• Troubleshooting information
 
… Checking for customer abuse (page 3-3).
 
… Troubleshooting the problem (page 3-4).
 
… Verifying the repair (page 3-4).
 
… Suggestions for troubleshooting (page 3-5).
 
• Diagnostic tools
 
… e-DiagTools...

3-2 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
Troubleshooting
The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality
repair, follow the basic troubleshooting steps shown below.
 
Check the customers description
of the problem and any supporting
information.
Try to duplicate the customers
problem.
Troubleshoot the problem using:
  - Diagnostic tools.
  - Troubleshooting suggestions.
Verify the repair by testing the...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-3
Checking for Customer Abuse
Some units may appear to have been damaged by customer abuse. Use these guidelines to help
determine if this is the case:
 
• If the shipping box is seriously damaged, customer abuse 
cannot be declared.
 
• If the damage 
could have a cause other than customer abuse, customer abuse 
cannot be declared.
 
• If the unit shows any of the following, customer abuse is declared:
 
… Missing parts.
 
…...

3-4 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
Troubleshooting the Problem
Record pertinent information about the notebook:
 
• Model and serial number.
 
• Operating system and version.
 
• Software version (hidden file c:\version.inf).
 
• BIOS version.
 
• Accessories and peripherals used.
Analyze the problem:
 
• 
Observe Symptoms. Using the customer’s information, try to duplicate the problem. Determine
how the problem differs from proper behavior. Also, note the...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-5
Suggestions for Troubleshooting
  Table 3-1. Scope of Diagnostic Tools
Function e-DiagToolsPower-On
Self-Test
Sycard
PCCtest 450
DMI/TopTools
(if installed)
BIOS Setup
BootupTests Describes Configures
ProcessorTests
(System menu)Tests Describes
MemoryTests
(Memory menu)Tests Describes Describes
BatteriesTests (CMOS
battery only)
DisplayTests
(Video menu)Describes
Hard diskTests
(IDE menu)Tests Describes Describes
Floppy...

3-6 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
If you cannot isolate the cause of a problem using the above diagnostic tools, use the suggestions in
the following table to help find the problem.
 Table 3-2. Troubleshooting Suggestions
SymptomCall Center:
Suggestions
Repair Center:
Likely Causes
Repair Center:
Comments
To help determine likely causes, check to see what replaceable modules are involved in the system function and
what roles they play. See Figure 1-8 on page...