HP Omnibook Xe3 Ge Service Manual

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-7
SymptomCall Center:
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Comments
Error message
such as “Invalid
system disk” or
“Auto IDE error”.Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.Hard drive contacts.
Hard drive.If notebook boots from floppy
drive, check for corrupt files
on hard drive; use Recovery
CDs to reinstall factory
software onto hard drive;
replace...

3-8 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
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Notebook has short
operating time.Turn down display
brightness.
Check timeout settings in
Power Options in Control
Panel.
Restart computer, press F6
when HP logo appears, and
follow onscreen instructions.
This calibrates the battery,
and requires four to five
hours. You cannot use
computer during this
process.
Certain applications can
cause...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-9
SymptomCall Center:
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Standby/resume
General problems. Close all applications before
going into (or allowing
notebook to enter) standby or
hibernate mode.
If problem appears after
installing new software
(including drivers), uninstall
that software. Contact
software vendor for additional
support.
Notebook resumes
slowly from
standby.Notebook can take a minute
or...

3-10 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
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Display
Dark display, no
light.Make sure notebook is
turned on and warmed up.
Check power supply.
Adjust display brightness.
Press Fn+F5 several times.
Make sure SDRAM modules
are installed properly.
Make sure display cable is
connected to motherboard
and switchboard PCA.
Make sure video PCA is
installed properly.
Make sure CPU module is...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-11
SymptomCall Center:
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Comments
TV display does not
work properly after
resuming from
standby.Use BIOS Setup to set Video
Display Device to Auto.
Cannot switch to TV
display by pressing
Fn+F5.Fn+F5 switches only
between internal LCD and
external display connected to
VGA port, and will not switch
to TV display connected to
TV output port.
Hard disk
Hard disk never...

3-12 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
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Comments
CD/DVD drive
Particular CD or
DVD not playing
properly.Check disk for proper
insertion, dirt, or damage.
Clean with soft cloth or
replace as needed.
If CD was created on CD-RW
drive, try using HP certified
media. Read and write
quality may vary for other
media.
Cannot read any
CD or DVD.Restart the notebook.
Make sure the CD/DVD drive
is...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-13
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Comments
Problems with
display resolution or
color when playing
DVDs.Set resolution or color depth
before starting DVD player.
You cannot change these
once DVD player is started.
Some combinations of color
depth and resolution not
supported in DVD playback.
If needed, reduce color depth
or display resolution.
All DVD play is
erratic.Some DVDs...

3-14 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
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Comments
Mouse
External PS/2
mouse doesn’t
work.Check connection.
Put notebook in standby
mode or turn it off before
attaching mouse.
Install all drivers included
with mouse.
Restart notebook.Mouse.
Top case.
Motherboard.
Audio
No sound is
audible.Increase sound volume.
Make sure sound is enabled
(software controls).
Check for sound resource...

HP Omnibook XE3 (Technology Codes GE and GD) Troubleshooting and Diagnostics 3-15
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Comments
Serial mouse
doesn’t work.Check connection.
Restart notebook.
Check mouse and ports
settings in Control Panel.
Make sure mouse was
installed according to
manufacturer’s instructions.Mouse.
Motherboard.
Serial modem
doesn’t work.See “Modem,” below.
Check connection.
Check modem settings in
Control Panel.
Use modem troubleshooter
in W indows...

3-16 Troubleshooting and Diagnostics HP Omnibook XE3 (Technology Codes GE and GD)
SymptomCall Center:
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Comments
Modem doesn’t dial
or no dial tone.Check all cables and
connections.
Connect a standard
telephone to the phone line
and make sure the line is
working.
Try another telephone line,
preferably one used for a fax
machine or modem.
If you’re in a foreign country,
the dial tone may not be
recognized by the modem. In
Control Panel, disable option...