HP Proliant Ml350 Generation 5 Server User Guide

							 
Software and configuration utilities  61 
functioning properly, the system periodically resets the timer. However, when the operating system fails, 
the timer expires and restarts the server. 
ASR increases server availability by restarting the server within a specified time after a system hang or 
shutdown. At the same time, the HP SIM console notifies you by sending a message to a designated 
pager number that ASR has restarted the system. You can disable ASR from the HP SIM console or 
through RBSU. 
 
ROMPaq utility 
Flash ROM enables you to upgrade the firmware (BIOS) with system or option ROMPaq utilities. To 
upgrade the BIOS, insert a ROMPaq diskette into the diskette drive and boot the system. 
The ROMPaq utility checks the system and provides a choice (if more than one exists) of available ROM 
revisions. This procedure is the same for both system and option ROMPaq utilities. 
For more information about the ROMPaq utility, refer to the HP website 
(http://www.hp.com/servers/manage
).  
Integrated Lights-Out 2 technology 
The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and 
remote server manageability. The iLO 2 subsystem includes an intelligent microprocessor, secure memory, 
and a dedicated network interface. This design makes iLO 2 independent of the host server and its 
operating system. The iLO 2 subsystem provides remote access to any authorized network client, sends 
alerts, and provides other server management functions. 
Using iLO 2, you can: 
• Remotely power up, power down, or reboot the host server. 
• Send alerts from iLO 2 regardless of the state of the host server. 
• Access advanced troubleshooting features through the iLO 2 interface. 
• Diagnose iLO 2 using HP SIM through a web browser and SNMP alerting. 
For more information about iLO 2 features, refer to the iLO 2 documentation on the Documentation CD or 
on the HP website (http://www.hp.com/servers/lights-out
).  
System Online ROM flash component utility 
The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or 
controller ROM images across a wide range of servers and array controllers. This tool has the following 
features: 
• Works offline and online 
• Supports Microsoft® Windows NT®, Windows® 2000, Windows Server™ 2003, Novell Netware, 
and Linux operating systems 
  IMPORTANT:  This utility supports operating systems that may not be supported by the server. For 
operating systems supported by the server, refer to the HP website (http://www.hp.com/go/supportos
). 
• Integrates with other software maintenance, deployment, and operating system tools 
• Automatically checks for hardware, firmware, and operating system dependencies, and installs only 
the correct ROM upgrades required by each target server 
To download the tool and for more information, refer to the HP website 
(http://h18000.www1.hp.com/support/files/index.html
).   
						

							 
Software and configuration utilities  62 
Erase Utility 
  CAUTION:  Perform a backup before running the System Erase Utility. The utility sets the system to its 
original factory state, deletes the current hardware configuration information, including array setup and disk 
partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility. 
Run the Erase Utility if you need to erase the system for the following reasons: 
• You want to install a new operating system on a server with an existing operating system. 
• You want to change the operating system selection. 
• You encounter a failure-causing error during the SmartStart installation. 
• You encounter an error when completing the steps of a factory-installed operating system installation. 
The Erase Utility can be accessed from the Software and Drivers Download website 
(http://www.hp.com/go/support
) or the Maintenance Utilities menu of the SmartStart CD 
(SmartStart software on page 57). 
 
Management Agents 
Management Agents provide the information to enable fault, performance, and configuration 
management. The agents allow easy manageability of the server through HP SIM software, and third-
party SNMP management platforms. Management Agents are installed with every SmartStart assisted 
installation or can be installed through the HP PSP. The Systems Management homepage provides status 
and direct access to in-depth subsystem information by accessing data reported through the Management 
Agents. For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation 
Pack or the HP website (http://www.hp.com/servers/manage
).  
HP Systems Insight Manager 
HP SIM is a web-based application that allows system administrators to accomplish normal administrative 
tasks from any remote location, using a web browser. HP SIM provides device management capabilities 
that consolidate and integrate management data from HP and third-party devices. 
  IMPORTANT:  You must install and use HP SIM to benefit from the Pre-Failure Warranty for processors, 
SAS and SCSI hard drives, and memory modules. 
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or 
the HP SIM website (http://www.hp.com/go/hpsim
).  
Redundant ROM support 
The server enables you to upgrade or configure the ROM safely with redundant ROM support. The server 
has a 4-MB ROM that acts as two, separate 2-MB ROMs. In the standard implementation, one side of the 
ROM contains the current ROM program version, while the other side of the ROM contains a backup 
version. 
  NOTE:  The server ships with the same version programmed on each side of the ROM.  
Safety and security benefits 
When you flash the system ROM, ROMPaq writes over the backup ROM and saves the current ROM as a 
backup, enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted 
for any reason. This feature protects the existing ROM version, even if you experience a power failure 
while flashing the ROM. 
  
						

							 
Software and configuration utilities  63 
Access to redundant ROM settings 
To access the redundant ROM through RBSU: 
1. Access RBSU by pressing the F9 key during powerup when the prompt is displayed in the upper 
right corner of the screen. 
2. Select Advanced Options. 
3. Select Redundant ROM Selection. 
4. Select the ROM version. 
5. Press the Enter key. 
6. Press the Esc key to exit the current menu or press the F10 key to exit RBSU. The server restarts 
automatically. 
To access the redundant ROM manually: 
1. Power down the server (on page 16). 
2. Remove the access panel (on page 18). 
3. Set positions 1, 5, and 6 of the system maintenance switch to On. 
4. Install the access panel (on page 19). 
5. Power up the server (on page 16). 
6. Wait for the server to emit two beeps. 
7. Repeat steps 1 and 2. 
8. Set positions 1, 5, and 6 of the system maintenance switch to Off. 
9. Repeat steps 4 and 5. 
When the server boots, the system identifies whether the current ROM bank is corrupt. If a corrupt ROM is 
detected, the system boots from the backup ROM and alerts you through POST or IML that the ROM bank 
is corrupt. 
If both the current and backup versions of the ROM are corrupt, the server automatically enters ROMPaq 
disaster recovery mode. 
 
USB support 
HP provides both standard USB support and legacy USB support. Standard support is provided by the 
operating system through the appropriate USB device drivers. HP provides support for USB devices before 
the operating system loads through legacy USB support, which is enabled by default in the system ROM. 
HP hardware supports USB version 1.1 or 2.0, depending on the version of the hardware. 
Legacy USB support provides USB functionality in environments where USB support is normally not 
available. Specifically, HP provides legacy USB functionality for: 
• POST  
• RBSU  
• Diagnostics  
• DOS  
• Operating environments which do not provide native USB support 
For more information on ProLiant USB support, refer to the HP website 
(http://h18004.www1.hp.com/products/servers/platforms/usb-support.html
).   
						

							 
Software and configuration utilities  64 
Diagnostic tools 
Array Diagnostic Utility 
ADU is a tool that collects information about array controllers and generates a list of detected problems. 
ADU can be accessed from the SmartStart CD (SmartStart software on page 57) or downloaded from 
the HP website (http://www.hp.com
).  
HP Insight Diagnostics 
HP Insight Diagnostics is a proactive server management tool, available in both offline and online 
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify 
server installations, troubleshoot problems, and perform repair validation. 
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the 
OS is not running. To run this utility, launch the SmartStart CD. 
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and 
other related data needed for effective server management. Available in Microsoft® Windows® and 
Linux versions, the utility helps to ensure proper system operation. 
For more information or to download the utility, refer to the HP website 
(http://www.hp.com/servers/diags
).  
Integrated Management Log 
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each 
event with 1-minute granularity. 
You can view recorded events in the IML in several ways, including the following:  
• From within HP SIM (HP Systems Insight Manager on page 62) 
• From within Survey Utility 
• From within operating system-specific IML viewers 
• For NetWare: IML Viewer 
• For Windows®: IML Viewer 
• For Linux: IML Viewer Application 
• From within the iLO 2 user interface 
• From within HP Insight Diagnostics (on page 64) 
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack. 
 
Keeping the system current 
Drivers 
The server includes new hardware that may not have driver support on all operating system installation 
media.  
If you are installing a SmartStart-supported operating system, use the SmartStart software (on page 57) 
and its Assisted Path feature to install the operating system and latest driver support.   
						

							 
Software and configuration utilities  65 
  NOTE:  If you are installing drivers from the SmartStart CD, be sure that you are using the latest version of 
SmartStart by visiting the SmartStart website (http://www.hp.com/servers/smartstart
). For more information, 
refer to the documentation provided with the SmartStart CD. 
If you do not use the SmartStart CD to install an operating system, drivers for some of the new hardware 
are required. These drivers, as well as other option drivers, ROM images, and value-add software can be 
downloaded from the HP website (http://www.hp.com/support
). 
  IMPORTANT:  Always perform a backup before installing or updating device drivers.  
ProLiant Support Packs 
PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management 
agents. Refer to the PSP website 
(http://h18000.www1.hp.com/products/servers/management/psp.html
).  
Operating system version support 
Refer to the operating system support matrix (http://www.hp.com/go/supportos).  
Change control and proactive notification 
HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of 
upcoming hardware and software changes on HP commercial products. 
For more information, refer to the HP website 
(http://h18023.www1.hp.com/solutions/pcsolutions/pcn.html
).  
Natural language search assistant 
The natural language search assistant (http://www.hp.com/support/natural_language_search) is a 
search engine that finds information on HP products, including ProLiant servers. The search engine 
responds to queries entered in question form. 
 
Care Pack 
HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty 
with easy-to-buy, easy-to-use support packages that help you make the most of your server investments. 
Refer to the Care Pack website (http://www.hp.com/hps/carepack/servers/cp_proliant.html
).  
						

							 
Troubleshooting 66 
Troubleshooting 
In this section 
Troubleshooting resources ....................................................................................................................... 66 
Pre-diagnostic steps ................................................................................................................................ 66 
Loose connections .................................................................................................................................. 69 
Service notifications ................................................................................................................................ 69 
Troubleshooting flowcharts ...................................................................................................................... 70 
POST error messages and beep codes...................................................................................................... 81 
 
Troubleshooting resources 
The HP ProLiant Servers Troubleshooting Guide provides simple procedures for resolving common 
problems as well as a comprehensive course of action for fault isolation and identification, error message 
interpretation, issue resolution, and software maintenance. 
To obtain the guide, refer to any of the following sources and then select the HP ProLiant Servers 
Troubleshooting Guide:  
• The server-specific Documentation CD 
• The Business Support Center on the HP website (http://www.hp.com/support). Navigate to the 
server technical support page. Under self-help resources, select ProLiant Troubleshooting 
Guide. 
• The Technical Documentation website (http://www.docs.hp.com). Select Enterprise Servers, 
Workstations and Systems Hardware, and then the appropriate server.  
 
Pre-diagnostic steps 
  WARNING:  To avoid potential problems, ALWAYS read the warnings and cautionary 
information in the server documentation before removing, replacing, reseating, or 
modifying system components. 
  IMPORTANT:  This guide provides information for multiple servers. Some information may not apply to the 
server you are troubleshooting. Refer to the server documentation for information on procedures, hardware 
options, software tools, and operating systems supported by the server. 
1. Review the important safety information (on page 66). 
2. Gather symptom information (on page 68). 
3. Prepare the server for diagnosis (on page 69). 
4. Use the Start diagnosis flowchart (on page 70) to begin the diagnostic process.  
Important safety information 
Familiarize yourself with the safety information in the following sections before troubleshooting the server.  
						

							 
Troubleshooting 67 
   Important safety information 
Before servicing this product, read the Important Safety Information document provided with the server.  
Symbols on equipment 
The following symbols may be placed on equipment to indicate the presence of potentially hazardous 
conditions. 
  
  This symbol indicates the presence of hazardous energy circuits or electric shock 
hazards. Refer all servicing to qualified personnel. 
WARNING:  To reduce the risk of injury from electric shock hazards, do not open 
this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. 
 
  
  This symbol indicates the presence of electric shock hazards. The area contains no 
user or field serviceable parts. Do not open for any reason. 
WARNING:  To reduce the risk of injury from electric shock hazards, do not open 
this enclosure. 
 
  
  This symbol on an RJ-45 receptacle indicates a network interface connection. 
WARNING:  To reduce the risk of electric shock, fire, or damage to the equipment, 
do not plug telephone or telecommunications connectors into this receptacle. 
 
  
  This symbol indicates the presence of a hot surface or hot component. If this surface is 
contacted, the potential for injury exists. 
WARNING:  To reduce the risk of injury from a hot component, allow the surface to 
cool before touching. 
 
  
  
27.22 kg 
60 lb This symbol indicates that the component exceeds the recommended weight for one 
individual to handle safely. 
WARNING:  To reduce the risk of personal injury or damage to the equipment, 
observe local occupational health and safety requirements and guidelines for manual 
material handling. 
 
  
 These symbols, on power supplies or systems, indicate that the equipment is supplied 
by multiple sources of power. 
WARNING:  To reduce the risk of injury from electric shock, remove all power 
cords to completely disconnect power from the system. 
 
 
Warnings and cautions 
  WARNING:  Only authorized technicians trained by HP should attempt to repair this 
equipment. All troubleshooting and repair procedures are detailed to allow only 
subassembly/module-level repair. Because of the complexity of the individual boards 
and subassemblies, no one should attempt to make repairs at the component level or to 
make modifications to any printed wiring board. Improper repairs can create a safety 
hazard. 
  
						

							 
Troubleshooting 68 
  WARNING:  To reduce the risk of personal injury or damage to the equipment, be sure 
that: 
• The leveling feet are extended to the floor. 
• The full weight of the rack rests on the leveling feet. 
• The stabilizing feet are attached to the rack if it is a single-rack installation.  
• The racks are coupled together in multiple-rack installations.  
• Only one component is extended at a time. A rack may become unstable if more than 
one component is extended for any reason. 
 
  WARNING:  To reduce the risk of electric shock or damage to the equipment: 
• Do not disable the power cord grounding plug. The grounding plug is an important 
safety feature. 
• Plug the power cord into a grounded (earthed) electrical outlet that is easily 
accessible at all times. 
• Unplug the power cord from the power supply to disconnect power to the equipment. 
• Do not route the power cord where it can be walked on or pinched by items placed 
against it. Pay particular attention to the plug, electrical outlet, and the point where 
the cord extends from the server. 
 
  
  
27.22 kg 
60 lb WARNING:  To reduce the risk of personal injury or damage to the equipment: 
• Observe local occupation health and safety requirements and guidelines for 
manual handling. 
• Obtain adequate assistance to lift and stabilize the chassis during installation or 
removal. 
• The server is unstable when not fastened to the rails. 
• When mounting the server in a rack, remove the power supplies and any other 
removable module to reduce the overall weight of the product. 
 
 
  CAUTION:  To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the 
front and back of the server. 
 
  CAUTION:  The server is designed to be electrically grounded (earthed). To ensure proper operation, plug 
the AC power cord into a properly grounded AC outlet only. 
 
Symptom information 
Before troubleshooting a server problem, collect the following information: 
• What events preceded the failure? After which steps does the problem occur? 
• What has been changed since the time the server was working? 
• Did you recently add or remove hardware or software? If so, did you remember to change the 
appropriate settings in the server setup utility, if necessary? 
• How long has the server exhibited problem symptoms? 
• If the problem occurs randomly, what is the duration or frequency? 
To answer these questions, the following information may be useful: 
• Run HP Insight Diagnostics (on page 64) and use the survey page to view the current configuration 
or to compare it to previous configurations. 
• Refer to your hardware and software records for information. 
• Refer to server LEDs and their statuses.   
						

							 
Troubleshooting 69 
Prepare the server for diagnosis 
1. Be sure the server is in the proper operating environment with adequate power, air conditioning, 
and humidity control. Refer to the server documentation for required environmental conditions. 
2. Record any error messages displayed by the system. 
3. Remove all diskettes and CDs from the media drives. 
4. Power down the server and peripheral devices if you will be diagnosing the server offline. Always 
perform an orderly shutdown, if possible. This means you must: 
a. Exit any applications. 
b. Exit the operating system. 
c. Power down the server (on page 16). 
5. Disconnect any peripheral devices not required for testing (any devices not necessary to power up 
the server). Do not disconnect the printer if you want to use it to print error messages. 
6. Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist strap, and 
software utilities, necessary to troubleshoot the problem.  
• You must have the appropriate Health Drivers and Management Agents installed on the server.  
  NOTE:  To verify the server configuration, connect to the System Management homepage and select 
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers, 
Management Agents, and utilities, and whether they are up to date. 
• HP recommends you have access to the SmartStart CD for value-added software and drivers 
required during the troubleshooting process.  
• HP recommends you have access to the server documentation for server-specific information.  
Loose connections 
Action: 
• Be sure all power cords are securely connected. 
• Be sure all cables are properly aligned and securely connected for all external and internal 
components. 
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or 
damaged connectors. 
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server 
are correctly routed through the tray. 
• Be sure each device is properly seated. 
• If a device has latches, be sure they are completely closed and locked. 
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly. 
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets 
for bent pins or other damage. 
 
Service notifications 
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport). 
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product 
page. 
  
						

							 
Troubleshooting 70 
Troubleshooting flowcharts 
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, 
Start diagnosis flowchart (on page 70), and follow the appropriate diagnostic path. If the other 
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in General diagnosis 
flowchart (on page 71). The General diagnosis flowchart is a generic troubleshooting process to be used 
when the problem is not server-specific or is not easily categorized into the other flowcharts.  
The available flowcharts include: 
• Start diagnosis flowchart (on page 70) 
• General diagnosis flowchart (on page 71) 
• Server power-on problems flowchart (on page 73) 
• POST problems flowchart (on page 76) 
• OS boot problems flowchart (on page 77) 
• Server fault indications flowchart (on page 79)  
Start diagnosis flowchart 
Use the following flowchart to start the diagnostic process.      
Item Refer to 
1  General diagnosis flowchart (on page 71) 
2 Power-on problems flowchart (Server power-on problems flowchart on 
page 73) 
3  POST problems flowchart (on page 76) 
4  OS boot problems flowchart (on page 77) 
5  Server fault indications flowchart (on page 79)