Inter-Tel 824 Installation And Field Maintenance Manual
Have a look at the manual Inter-Tel 824 Installation And Field Maintenance Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 31 Inter-Tel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
jls e-
2%.
{“;a$7,yL / 453 “/ ‘LCD
Part Number
247.8002-o
824
INSTALLATION AND
FIELD MAINTENANCE
MANUAL
Issue 1, June 1984
Copyright Inter-Tel 1984 Lllho USA 0684-2500
INTER-TEL PRACTICES 824 INSTALIATION & MAINTENANCE TABLE OF CONTENTS Issue 1, June 1984 TABLE OF CONTENTS TABLE OF CONTENTS........... . . . . . . . . . . . . LIST OF FIGURES . . . . . . . . . . . . . . . . . . . . . . . . ..I--------.. FCC REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . ~.______ --_-__ WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..-.. . I . ....---‘-------...*. 111 . . . viii .I~~~~~~--_____ . . . . . x . . . xii OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . l-l 1. 2. 3. 4. ,’ -1 ‘ 5. INTRODUCTION ............................................ l-1 HARDWARE SUMMARY ........................................ l-l A. Key Service Unit .................................... 1-2 B. Keysets................: ............................ l-2 C. Door-Mates .......................................... 1-2 INSTALLATION SUMMARY .................................... l-2 MAINTENANCE SUMMARY ..................................... 1-3 FEATURES AND PROGRAMMING SUMMARY ........................ 1-3 SYSTEM SPECIFICATIONS ..-...I........................ . . . . . . . . 2-l 1. 2. 3. 4. 5. 6. 7. 8. 9. INTRODUCTION ............................................ 2-1 824 KEYSETS ............................................. 2-2 DOOR-MATES .............................................. 2-3 EQUIPMENT DIMENSIONS .................................... 2-3 KEY SERVICE UNIT (KSU) .. ................ ........... .......... 2-3 ..- A. KSU Description........... .......................... 2-3 B. Power Supply ........................................ 2-4 C. Environmental Requirements .......................... 2-4 D. Central Office (C.0.) Line Characteristics .......... 2-4 E. Printed Circuit Boards (PCBs) ...................... 2-5 MAIN DISTRIBUTION FRAME (MDF).........,................. 2-8 SMDR AND PROGMMING TERMINAL REQUIREMENTS.............. 2-8 BATTERY BACK-UP ......................................... 2-9 SYSTEM FEATURES CAPACITIES .............................. 2-b Page iii
INTER-TEL PRACTICES TABLE OF CONTENTS 824 INSTZUJATION & MAI- Issue 1, June 1984 DIAGNOSTIC PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1 1. 2. 3. 4. 5. INTRODUCTION ............................................ 5-l KEYSET (KTs) MONITOR (4) ................................ 5-2 STATION (STN) MONITOR (5) ............................... 5-2 C.0. MONITOR (6) ........................................ 5-3 STATION SET-UP DATA (7)..* .............................. 5-4 TROUE3LEtSHOOTII!ZG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 1. INTRODUCTION............................................ 6-1 2. .DEFECTIVE UNIT RETURN POLICY............................. 6-l 3. TROUBLESHOOTING PROCEDURE ............................... 6-2 A. Preliminary Troubleshooting Checklist ............... 6-2 B. Light-Emitting Diode (LED) Indications .............. 6-3 C. System Troubleshooting Procedures ................... 6-6 REPLACliZ%ENT PARTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-l 1. INTRODUCTION.........................................~.. 7-l 2. ORDERING PROCEDURE.....:................................ 7-l. 3. REPLACEMENT PARTS LIST.................................. 7-1 4. RECOMMENDED SPARE PARTS................................. 7-1 FEATURES .................................................... 8-l INTRODUCTION TO FEATURES.....................: .............. 8-l SYSTEM FEATURES ............................................. 8-2 1. INTRODUCTION......................................* ..... 8-2 2. STATION MESSAGE DETAIL RECORDING (SMDR) ................. 8-2 3. FLEXIBLE ATTENDANT ARRANGEMENTS ......................... 8-4 4. SELECTABLE RING (NIGHT ANSWER) .......................... 8-4 , Page v
INTER-TEL PRACTICES TABLE OF CONTENTS 824 I~~TION & s Issue 1, June 1984 5. 6. 7. 8. 9. POWER FAILURE CAPABILITIES .............................. 8-4 A. Battery Back-Up ..................................... 8-4 B. Power Failure Transfer (PFT) Arrangement ............ 8-5 C. Data Base Back-Up ................................... 8-5 DUAL-TONE MULTI-FREQUENCY (DTMF) OR DIAL PULSE SIGNALLING ........................................ 8-5 MUSIC-ON-HOLD ........................................... 8-6 CALL PRIVACY ............................................ 8-6 TOLL RESTRICTION ........................................ 8-6 A. Toll Restriction Classes ............................ 8-7 B. WATS Line Access .................................... 8-7 C. Allowed Area Code List .............................. 8-7 D. Specialized Common Carrier (SCC) Access ............. 8-7 E. Local Information Calls ............................. 8-8 . . i 10. DIRECT RING-IN LINES.......... . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8 11. VARIABLE TIME-OUT CAPABILITIES.......................... 8-8 STATION FEATURES............................................ 8-9 1. INTRODUCTION......................... . . . . . . . . . . . . . . . . . . . 8-9 2. KEYSET GENERAL FEATURES................................. 8-9 8-9 A. B. C. D. E. F. G. H. Key Functions ....................................... LED Indications ..................................... Audible Tone Indications ............................ Display Keysets ..................................... Volume and Ring Tone Control ........................ Call Number Buffering ............................... Direct Incoming Line Flexibility .................... C.O. Line Restrictions .............................. 8-11 8-13 8-14 8-14 8-14 8-14 8-14 3. INTERCOM FEATURES ........................................ .8-15 A. Flexible Intercom Numbering ......................... 8-15 B. Voice Announcing .................................... 8-15 C. Handsfree Answering ................................. 8-15 D. Station-to-Station Calling ........................... 8-15 E. Intercom Camp-On and Call Waiting ................... 8-16 Page vi
INTER-TEL PRACTICES TABLE OF CONTENTS 824 INST~ION & s Issue 1, June 1984 4. OUTSIDE CALL (C.O.) FEATURES ............................ 8-17 A. Placing and Receiving Outside Calls ................. 8-17 B. Alternate Methods for C.O. Line Selection ........... 8-18 C. Alternate Methods of Dialing, ....................... 8-21 D. Calls On Hold ....................................... 8-26 E. Transferring Outside Calls .......................... 8-27 2 Recall Timers ....................................... 8-28 Reverse Transfer .................................... 8-29 H. Conference Calls .................................... 8-29 I. C.O. Call Waiting ................................... 8-31 5. SPECIAL STATION FEATURES ................................ 8-32 A. Call Forwarding ..................................... 8-32 B. Do-Not-Disturb ...................................... 8-33 C. Paging Features ..................................... 8-33 D. Long Speech Warning ................................. 8-34 E. Selectable Ring (Night Answer) ...................... 8-35 F. Door-Mate ........................................... 8-35 6. SPECIAL DISPLAY KEYSET FEATURES ......................... 8-36 A. Remote Contacts ..................................... 8-36 B. Absent Mode ......................................... 8-36 C. Message Registration ................................ 8-37 D. Keyset Status Checks ................................ 8-39 E. Silent Calls ........................................ 8-39 Page vii
INTER-TEL PRACTICES LIST OF FIGURES 824 INSTALWiTION 6r s Issue 1, June 1984 LIST OF FIGURES NUMBER TITLE PAGE SYSTEM SPECIFICATIONS Figure 2-1. 824 Phoenix Display Keyset ..................... 2-12 Figure 2-2. 824 Hitec Display Keyset ....................... 2-13 Figure 2-3. 824 Phoenix Standard Keyset .................... 2-14 Figure 2-4. 824 Hitec Standard Keyset ...................... 2-15 Figure 2-5. Door-Mate ...................................... 2-16 Figure 2-6. Key Service Unit (KSU) ......................... 2-17 INSTALLATION Figure 3-l. Keyset Modular Jack Assembly Wiring ............ Figure 3-2. Main Distribution Frame (MDF) Layout ........... Figure 3-3. C.O. Line Terminations on the MDF .............. Figure 3-4. Station Cable Terminations ..................... Figure 3-5. Station Cable Terminations on the KTI Block .... Figure 3-6. Miscellaneous Terminations on the MISC Block ... Figure 3-7. System Power Supply ............................ Figure 3-8. Power Supply Connections on the Backplane ...... Figure 3-9. Main Distribution Frame (MDF) PCB .............. Figure 3-10. Central Processor Unit (CPU) PCB ............... Figure 3-11. 4-CO1 Central Office Interface PCB ............. Figure 3-12. 2-CO1 Central Office Interface PCB ............. Figure 3-13. CO1 Jumper PCB ................................. Figure 3-14. 8-KTI Key Telephone Interface PCB .............. Figure 3-15. 4-KTI Key Telephone Interface PCB .............. Figure 3-16. Miscellaneous (MISC) PCB ....................... Figure 3-17. Door-Mate (DOOR) PCB ........................... Figure 3-18. KSU Cabling from MDF Backboard to MDF PCB ...... Figure 3-19. Keyset Power Cable Stress Relief Strap ......... Figure 3-20. Wall Mounting Hitec Keysets .................... Figure 3-21. Wall Mounting Phoenix Keysets .................. Figure 3-22. 824 Hitec Keyset Bottom ........................ Figure 3-23. 824 Phoenix Keyset Bottom ...................... Figure 3-24. 824 Standard Keyset Control Board .............. Figure 3-25. 824 Display Keyset Control Board ............... Figure 3-26. Wall Mounting the Door-Mate .................... Figure 3-27. Door-Mate Bottom ............................... ;I; 3-7 3-9 3-10 > 3-12 3-17 3-18 3-21 3-23 3-25 3-26 3-27 3-29 3-30 3-32 3-33 3-35 3-37 3-38 3-39 3-40 3-41 3-42 3-43 3-45 3-46 Page viii
INTER-TEL PRACTICES TABLE OF CONTENTS 824 INSTATXATION & s Issue 1, June 1984 INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . ..-................... 3-l 1. 2. 3. 4. 5. 6. 7. a. 9. INTRODUCTION ............................................ 3-l SITE PLANNING ........................................... 3-1 A. Key Service Unit (KSU) Site Planning ................ 3-2 B. Tools and Supplies Required ......................... 3-3 CABLING ................................................. 3-3 A. Running Cable ....................................... 3-4 B. Modular Jacks........ ................................ 3-4 ASSEMBLING THE MAIN DISTRIBUTION FRAME (MDF) BACKBOARD . . 3-5 A. Connecting C.O. Lines to the MDF .................... 3-6 B. Connecting Station Cables to the MDF ................ 3-8 C. Connecting Door-Mates and External Equipment to the MDF .......................................... 3-11 D. Loop Resistance Tests ............................... 3-13 KEY SERVICE UNIT (KSU) INSTALLATION ..................... 3-15 A. Unpack the Equipment ................................ 3-15 B. Power Supply Installation ........................... 3-15 C. Printed Circuit Board (PCB) Installation ............ 3-20 D. Complete the KSU Installation ....................... 3-34 KEYSET INSTALLATION ..................................... 3-36 . DOOR-MATE INSTALLATION .................................. 3-44 BATTERY BACK-UP INSTALLATION ............................ 3-47 INSTALL THE SMDR OUTPUT DEVICE .......................... 3-48 10. INSTALL EXTERNAL MUSIC-ON-HOLD.................... . . . . . . 3-49 SYSTEM PROGRAMMING ..-...............................-... . . . . 4-l 1. INTRODUCTION........ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 2. PROGRAMMING METHODS ..................................... 4-2 A. Programming Terminal ................................ 4-2 B. Maintenance Panel ................................... 4-3 3. SYSTEM PROGRAMMING ...................................... 4-5 A. Initial Programming Outline ......................... 4-5 B. Program Planning Sheets ............................. 4-5 C. System Initialization ............................... 4-6 D. Using the Maintenance Panel ......................... 4-7 E. Using the Programming Terminal ...................... 4-17 . Page iv
INTER-TEL PRACTICES 824 IFKZl!~TION & BE LIST OF FIGURES Issue 1, June 1984 SYSTEM PROGRAMMING Figure 4-1. CPU Maintenance Panel .......................... 4-4 Figure 4-2. Function Switch Programming .................... 4-8 Figure 4-3. Programming Terminal Program Planning Sheet .... 4-24 Figure 4-4. Function Switch Program Planning Sheet ......... 4-25 Figure 4-5. Toll Restriction Table ......................... 4-28 DIAGNOSTIC PROGRAMMING Figure 5-l. Keyset (KTS) Monitor Display Data .............. 5-5 Figure 5-2. Station (STN) Monitor Display Data ............. 5-6 Figure 5-3. C.O. Monitor Display Data ...................... 5-8 Figure 5-4. Station Set-Up Data ............................ 5-9 TROUBLESHOOTING Figure 6-l. Figure 6-2. Figure 6-3. Figure 6-4. Figure 6-5. Figure 6-6. Light-Emitting Diode Indications............... 6-4 LED Locations.................................. 6-5 Feature Failure Troubleshooting Chart.......,.. 6-7 Internal Communications Troubleshooting Chart.. 6-9 External Communications Troubleshooting Chart.. 6-11 System Malfunctions Troubleshooting Chart...... 6-12 REPLACEMENT PARTS Figure 7-l. Replacement Parts .............................. 7-2 Figure 7-2. Recommended Spare Parts ........................ 7-4 FEATURES Figure 8-1. SMDR Printout .................................. 8-3 Figure 8-2. Available Timers ............................... 8-8 Figure 8-3. Key Functions .................................. 8-10 Figure 8-4. LED Indications.& .............................. 8-12 ix
INTER-TEL PRACTICES FCC RJZGULATIONS 824 INSTALJATION Et MAIblTENANcE Issue 1, June 1984 FCC RJZGULATIONS IMPORTANT: 1. Customers connecting this equipment to the telephone network shall, before such connection is made, give notice .to the telephone company of the particular line(s) to which such connection is to be made, and shall provide the telephone company with the following information: - FCC Registration Number, BE287V-13275-MF-E - Ringer Equivalence Number, 0.8A - Type of jack to be ordered from the telephone company, RJ-21X or RJ-14C The telephone company should also be given notice upon final disconnection of this equipment from the particular line(s). It is also the responsibility of the customer to provide the telephone company with registration numbers of any other devices which are configured for connection to the telephone network. 2. It is prohibited by the telephone company to make connections to party lines or to a coin telephone service. i 3. Under certain circumstances the telephone company may tempo- rarily discontinue service and make changes in facilities and services which may affect the operation of this equipment; however, the customer shall be given adequate notice in writing to allow the customer an opportunity to maintain uninterrupted service. 4. Users should not make adjustments, service this equipment. repairs or attempt to In the event that a problem origi- nates, contact the local authorized factory service representative. ._ i . .., . . . z ~:,-In.the event.of trouble with the,telephone ,line(s) this equipment must be disconnected from the telephone l
INTER-TEL PRACTICES FCC REGULATIONS 824 INSTALLATION & s Issue 1, June 1984 WARNING: This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturers instructions, may cause interference to radio and television reception. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference in a residential installation. How- ever, there is no guarantee that interference will not occur in a- particular installation. If this equipment does cause inter- ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient the receiving antenna - Relocate the computer with respect to the receiver - Move the computer away from the receiver c - Plug the computer into a different outlet so that computer and receiver are on different branch circuits.. ., If necessary, the user should consult the dealer or an experi- enced radio/television technician for additional suggestions. The user may find the following booklet prepared by the Federal Communications Commission helpful: HOW to Identify and Resolve Radio-TV Interference This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. .Y., ,. /; . . . -’ ,i .’ :. ‘a :, -;. . Page xi