Inter-Tel 824 Installation And Field Maintenance Manual

							INTER-TEL PRACTICES 
824 INSTALLATION & MAINTENANCE SYSTEM PROGRAMMING 
.Issue 1, June.1984 
Function Svitch Programming Descriptions 
3.07 The following paragraphs give details of the available 
Program 
Numbers and their functions. 
A. Program Number 10 - C.O. Lines Equipped and DTMF or Dial 
Pulse Designated: 
This program identifies the C.O. lines 
connected to the system and designates them for DTMF or 
Dial Pulse signalling. 
The Data A field sets the lines 
equipped and the Data B field sets DTMF or Dial Pulse. 
During initialization, 
all lines are equipped and set for 
DTMF. 
B. 
Program Number 11 - Type of C.O. Line: 
This program de- 
termines the C.O./PBX option and indicates whether the 
hookflash option will be enabled. 
Program Numbers 14 and 
15 also assign PBX functions. 
The Data A field indicates 
whether the line will be a C.O. or PBX line. 
The Data B 
field indicates whether or not a 750 msec. hookflash will 
be generated. 
All lines are initially assigned as C.O. 
lines with no hookflash. 
C. Program Number 12 - Incoming Ring Tone: 
the ring tone of each C.O. This designates 
or high tone (600/800~~). line as low tone (450/600Hz) 
for low ring tone. All lines are initially set 
The ring tone switch onthe MISCPCB 
must be set in the HI position to allow high tone; fl 
: 
D. -.Proqram Number 13 - FAX-Dine:. .- 
This program identifies a 
-- 
line to be shared by station users and a FAX machine. 
When the FAX machine is in use, 
the line key will indi- 
cate a busy line which cannot be accessed by any-station. 
No line is assigned to the FAX machine during initiali- 
zation. 
E. 
Program Number 14 - 
CES Ring Indentification: 
This 
program enables the system to detect one of two ring 
signals from the, Central Office and.PBX!s-which are 
						

							INTER-TEL PRACTICES 
SYSTEM PROGRAMMING 
824 INSTAIXATION & MAINTENANCE 
Issue 1, June 1984 
F. Program Number 15 
- PBX Access Code: 
be desiginated as the PBX access code. A digit (O-9) can 
This code is the 
number dialed to access.a PBX line. 
This code is auto- 
matically dialed when using a speed-dial number and, the 
system checks it for toll restriction. 
set to 9. It is initially 
G. 
Program Number 20 - 
Intercom Number Assignment: 
Intercom 
numbers can be assigned to circuits other than those set 
- 
during initialization. 
(Refer to Section 3C, SYSTEM 
INITIALIZATION.) Be careful not to assign the same in- 
tercom number to two. circuits. 
If assignments are dupli- 
cated, only the lowest-numbered circuit will ring when 
the intercom number is dialed. 
Unassigned numbers will 
generate a busy signal when dialed. 
( H. Program Number 21 - 
(Night Answer): Door-Mate/Selectable Ring Assignment 
This program determines the stations 
that will access and ring in for Door-Mate calls and/or 
enables Selectable Ring (Night Answer). 
The Data A field 
enables the station 
for Door-Mate access/answering and 
the Data B field enables the station to use a key command 
to cause incoming C.O. calls to ring and flash on the 
keyset. 
Intercom number 1 is initially assigned both 
functions and intercom numbers 2 and 3 are set to access 
the Door-Mate. 
 
.: 
.i. 
: 
1: 
Program Number 22~ - .Handsfree Answering: This program 
enables or disables the speaker 
and microphone 
in the .. 
keyset. 
Data A controls the speaker to voice announce or 
ring until answered. 
allowing handsfree Data B controls the microphone, 
lift the handset. answering or requiring the user to 
All keysets are initialized with both 
the speaker and microphone enabled. 
If Data A is set for 
tone, 
the microphone must be disabled in Data B. 
.,. J. Program Number 23 - Keyset Hold Setting: 
System Hold or 
_-: ,_, I-Hold can be assigned-to each station. 
.is used, When System Hold 
an outside call on hold will cause the line key.. .y. 
. ,: 
:_. ,_ to flash on all keysets and can be picked up by any sta-,-, 
: 
:.: j 
: 
,. .,--,tion in the system.;.When on I-Hold, the line,key-flashes ,.: 
only on the keyset, where the call was placed on hold and. 
the call can only be accessed by that keyset or by using. 
the reverse transfer feature. All keysets are set for 
._ System Hold during initialization. 
.A 
K. Program Number 24 - Page Zone Settinq: This program 
places a station in a page zone and/or the All-Call zone. 
The Data A field enables or disables All-Call page, and 
the Data B field assigns the zone number. Initially, all 
t stations are in the All-Call zone and assigned to page 
zones as described in Section 3C, SYSTEM INITIALIZATION* 
n 
Page 4-13  
						

							INTER-TEL PRACTICES 
SYSTEM PROGRAMMING 
824 INSTALLATION & MAINTENANCE Issue 1, June 1984 
L. 
M. 
N. 
0. Program Number 25 - Long Speech Warning: 
Stations can be 
programmed to receive a double tone through the speaker 
every three minutes when a station user is engaged in an 
outside call. 
This is not assigned to any station during 
initialization. 
Program Number 30 
- Toll Restriction Class of Service: 
Each station may be assigned to one of the 
following 
toll-restriction classes. 
All keysets 
are assigned to 
Class A during initialization. 
See also Figure 4-5, Toll 
Restriction Table, 
on page 4-28 and Toll Restriction Pro- 
gramming on page 4-19. 
Class 
Allowed Calls 
A Completely unrestricted. 
However, can be re- 
stricted from dialing local information (411). 
B Permits calls beginning with 800, 900, or 911, 
Long Distance Information (LDI), Specialized 
Common Carrier (SCC), 
calls within the allowed 
area codes and local calls. 
May be restricted 
from dialing local information. 
C 
Allows calls beginning with 800 or 911, LDI, 
SCC, and local calls. 
Also, calls within the 
local area code are permitted. 
May be re- 
stricted from dialing local information. 
D Calls beginning with 800 or 911, 
LDI, and 
local calls are allowed. 
May also be per- 
mitted to dial local information. 
Program Number 31 - Line Restriction: Each station can 
be restricted from using any combination of C.O. lines 
l-8. A station user attempting to use a restricted line 
will hear a busy signal. 
initialization. No lines are restricted during 
Program Number 32 - Incoming C.O. Call Flash/Tone: 
Each 
station can be assigned for direct ring-in of any com- 
bination of C.O. lines l-8. 
Station can be set for flash 
and/or tone. However, 
tone cannot be used without flash. 
Only circuit number 
1.1 is preset to flash and tone for 
all lines. 
. 
Page 4-14  
						

							INTER-TEL PRACTICES 
824 INSTALLATION h MAINTFZNAlK!E SYSTEM PROGRAMMING 
Issue 1, June 1984 
FIGURE 4-2. FUNCTION SWITCH PROGRAMMING (CONTD) 
c-0. Intercom 
Data LED 
Name ,ine Wmber 
I A 
B 
Zonference Calls 
Jute Key 
3old Recall Timer 
Dial Tone 
Meet Me Page/ 
Intercom 
Transfer Recall 
Time 
SMDR.Printout 
-- 
-- 
-- 
-- 
-- 
-- 
-- -- 
-- 
-- . I I 1 
2 
0 
1 
c.o.- 
Inside 
- no 
- yes 
1 -- 
-a 
-- 
-- 
-- 
-- -- 
-- 
-- 
Be 
2 c.o.- 
1 Inside 
0 - no 
1 - yes 
1 - disable 
-  _ enable Feature 
enabled 
I - n.one 
L - 60 set 
z - 120 set 
3 - 180 set 
2 - 240 set 
5 - 255 set 
Preset to 
60 seconds 
1 - disable Feature 
L- enabled enabled 
3 - 
any 
keyset 
l- same 
zone Enabled 
for any 
keyset 
0 - none 
1 
- 60 set 
2 - 120 see 
3 - 180 set 
4 - 240 set 
5 - 255 see 
Preset to 
60 seconds 
1 - All 
calls 
2 - local 6 
long 
distant 
3- long 
distant 
only Preset for 
all calls  Initializh 
Both 
conference 
types 
enabled 
Page 4-11  
						

							INTER-TEL PRACTICES 
 SYSTEM PROGRAMMING 
824 INSTALIATION & MAINTEiNANCE 
Issue 1, 
June 1984 
P. Program Numbers 40-45 
- Calendar Settings: 
The calendar 
and clock are set using the following programs: 
Program 
Range 
40 
- Year 
00-99 
41 - Month 
42 - Day 01-12 
01-31 
.: 
43 - Day of Week 0 = Mon, 1 = Tues, ., 
2 = Wed, 3 = Thurs, 
4 = Fri, 5 = Sat, 
6 = Sun 
44 - Hour 
00-23 (00 is midnight) 
45 
- Minute 
00-59 
Q. Program Number 50 - Clear System Speed-Dial Numbers: The 
system speed-dial data may be erased from the data base I 
by entering 1 
in the Data B field. 
matically resets to The system auto- 
0 after erasing the stored numbers. 
R. Program Number 51 
- Clear Station Speed-Dial Numbers: 
The station speed-dial data may be erased from the data :. -: 
base by entering 1 
in the Data B field. _ The system 
automatically resets to IIO 
after erasing the stored 
numbers. 
S. 
Program Number 52 - 
System Speed-Dial Keyset: 
This pro- 
gram determines the keyset that will be used to enter the 
system speed-dial numbers. 
intercom number 1. It is initially assigned to 
T. Program Number 90 - 
Conference Calls Enable/Disable: 
The 
system can be enabled or disabled for one or..both types . 
of conference calls. 
Initially,_both types ~(two inside/- ,-..;: 
,one outside and one inside/two outside) are;permitted. -,,,. 
,._. : :.,; 
: 
U. Program Number 91 
- Auto Key Enable/Disable:. 
The AUTO 
feature key can be enabled or disabled for .the entire . . 
system. It is enabled during initialization.. 
-_. .: 
. 
Page 4-15  
						

							INTER-TEL PRACTICES 
824 INSTALLATION & MAINJXNANCE SYSTEM PROGRAMMING 
Issue 1, 
June 1984 
v. Program Number 92 
- Hold Recall Timer: 
This sets the 
time limit that a call will remain on hold before re- 
calling the station. 
The Hold Recall Timer can be set to 
the following values (initially set to 60 seconds): 
Data B 
Timer Value 
0 
no timer 
1 60 seconds 
2 120 seconds 
31 180 seconds 
4 240 seconds ,_ 
5 
 -,- 255 seconds 
w. Program Number 93 
- Dial Tone Enable/Disable: 
The 
intercom dial tone may be enabled or disabled for the 
entire system. 
Initially, 
the intercom dial tone is 
enabled. 
X. Program Number 94 - Meet Me Page/Intercom: 
This 
program determines the extent to which station users can 
pick up 
“Meet-Me pages 
and intercom calls from other 
extensions. A 0 
in the Data B field allows any inter- 
nal path to be picked up by any keyset. A 1 limits 
Meet Me 
to the stations page zone. 
for all keysets. Initially enabled 
Y. Program Number 95 
- Transfer Recall .Timer: 
This sets the 
time limit that a call will ring unansweredbefore re- 
turning to the station that transferred it. 
The Transfer 
Recall Timer can be set to the same values as the Hold 
Recall Timer. 
It is initially set to 60 seconds. 
Z. Program Number 96 - SMDR Printout: 
The Station Message 
Detail Recording (SMDR) can be programmed to monitor all 
calls, 
outgoing local and long distance calls, 
or only 
long distance calls. 
to monitor all calls. It is preset during initialization 
. 
The SMDR options are as .follows: 
Data B ,.. 
Calls Monitored 1 ,. 
,,. ,,, , :.,. _ : 
;-- .._ .- 
1 All calls -- 
The SMDR beginsmonitoring 15 seconds 
after the call is dialed. 
2 outgoing calls when 7 or more digits are dialed -- 
The SMDR begins monitoring 45 sec.onds after the 
call is dialed. 
3 Outgoing calls when 8 or more digits are dialed -- 
The SMDR begins monitoring 45 seconds after the 
call is dialed.- 
. 
Page 4-16  
						

							INTER-TEL PRACTICES 
824 INSTALLATION & MAINTENANCE 
E. USING THE PROGRAMMING TERMINAL SYSTEM PROGRAMMING 
Issue 1, June 1984 
Operating the Terminal 
3.08 This section describes how to use the programming terminal. 
A. Sign-On Message: To access programs, you must first 
sign on to the system by using the BREAK command or key. 
The sign-on 
message includes 
the 
system model, the 
software version, a list of programs, and the program 
selection prompt. 
B. Equal Sign (=): 
The equal sign (=) prompt indicates that 
you must respond to the program line displayed. When the 
equal 
sign follows the program selection prompt MENU 
(l-11)? you may select a program. 
Within a -program, the 
equal sign prompt is asking for an entry, 
followed by a 
carriage return. 
C. BREAK Command: 
The BREAK command is used to sign on to 
the system and to terminate a program. 
When the BREAK 
command or key is used, 
the sign-on message and program 
selection prompt appear. If you are within a program and 
Want t0 terminate it, Simply use BREAK. 
D. Time-Out or END Message: The system contains a built-in 
timer which is activated during 
any of the programming 
modes. This timer is reset each time information is en- 
tered. 
If no entries are made within two minutes, the 
system signs off, terminates all programming, displays 
the END message and prints out any buffered SMDR infor- 
mation. If a time-out occurs, 
any programming done up to 
that point will be executed and you may use the BREAK 
command to re-display the sign-on message and continue 
programming. 
E. Command Line and : 
The system uses the command line 
format for data entry. Your entry is not acknowledged 
until you enter a carriage return. 
This allows you to 
check the entry for errors before execution. Throughout 
this section, 
 refers to the carriage return key. 
F. ERROR Message: The ERROR message indicates that your 
entry was incorrect. When the error message displays, 
the system reprints the line in question and the equal 
sign (=) prompt. 
G. Upper Case Letters: The system software will only accept 
upper case letters in the command entries. 
Page 4-17  
						

							INTER-TEL PRACTICES 
SYSTEM PROGRAMMING 
824 INSTALT&TION & MAINTENANCE Issue 1, 
June 1984 
Terminal Set-UP  
3-09 To connect the terminal to the MDF PCB: 
(1) Turn on the AC power to both the programming terminal and 
the system before connecting the terminal cable to the 
MDF PCB RS232C connector. This will prevent any electri- 
cal surges during the interface. 
(2) Carefully connect the RS232C interface cable from the 
programming terminal to the RS232C port on the MDF PCB. 
(3) Place the Data Write switch on the CPU PCB in the ENABLE 
position to allow customer data base changes. 
System Sign-On 
3.10 Once the terminal is set up, 
use the BREAK key or command 
to sign on to the system. The sign-on message consists of the 
system model and version, a menu of programs available, and the 
program selection prompt. 
824 
VER 1.0 
INTER-TEL INC. 
COPYRIGHT 1984 
1. DATA LOAD 
2. DATA SAVE 
3. STN SPEED CALL LIST 
4. KTS MONITOR 
5. STN MONITOR 
6. C.O. MONITOR 
7. STN SETUP DATA 
8. TOLL RESTRICTION 
PROGRAMMING 
9. NAME REGISTRATION 
lO.MESSAGE REGISTRATION 
ll.END 
MENU (l-11)?= 
3.11 The last line displayed is the program selection prompt. 
Enter the code (l-11) for the desired program and carriage return 
. 
3.12 After accessing a program, 
pertinent information will be 
displayed on the terminal. 
The Data Save, Data Load, KTS Moni- 
tor, STN Monitor, C.O. Monitor, and STN Set-Up Data programs are 
only used for diagnostic purposes and are discussed in the 
DIAGNOSTIC PROGRAMMING section of this manual. Procedures for 
the STN Speed Call List, Toll Restriction Programming, Name 
Registration, Message Registration and END programs are described 
in the following paragraphs. . 
Page 4-18  
						

							INTER-TEL PRACTICES 
824 INSTALLATION & MAINTENANCE SYSTEM PROGRAMMING 
Issue 1, June 1984 
STN Speed Call List (3) 
3-13 To view the station-stored speed-dial numbers: 
(1) Enter 3. The terminal will respond: 
STN SPEED CALL LIST 
ENTER LAST CKT NO. DISPLAYED (l-24)?= 
(2) Enter th 
e last intercom number to be displayed and . 
The terminal will respond with a list of all 24 
speed- 
dial numbers for each intercom up to the number entered. 
It will display in the..following format: 
CKT NO. XX 
00: 16029619000 
01: 18005238180 
. . 
. . 
. 
24: 96;5913 
(3) When all requested numbers have been displayed, the ter- 
minal will print 
LIST END 
and the program selection 
prompt. 
: 
Toll Restriction Proqramminq (8) 
3.14 
TO create a customized toll restriction table for the sys- 
tem, follow the procedures below. 
Also refer to Toll Restriction 
Class of Service programming on page 4-14 and Figure 4-5, Toll 
Restriction Table, on page 4-28. 
(1) Enter 8. 
The terminal will respond with the current 
toll restriction data: 
TOLL RESTRICTION _, . 
: . id 3 
PROGRFLMMING 
. . . .._ 
;. WATS LINE ID = 
.: 
.. : ,. ? ;-;, 
. .._J 
l+DIAL (Y/N) = Y _ : 
. ,. i I ., 
-.I L .: 
411 ALLOWED CLASS = 0 1 
SCC LOCAL NUMBER = :.: 1 
CLASS 1 AREA CODE = 
CORRECT (Y/N) = .\, 
; i ., , _L 
. 
Page 4-19 .  
						

							INTER-TEL PRACTICES 
824 INSTALLATION b MAINTENANCE SYSTEM PROGRAMMING 
Issue 1, 
June 1984 
OR, (2) If the information is 
correct enter Y to return to 
the program selection prompt. 
(3) If the information needs to be changed, 
enter N. 
terminal will display each line individually. The 
a. If the entry printed in. the list is correct, press 
 to access the next line. 
b. 1f the entry is incorrect, 
enter the new information 
as instructed in the following steps. 
C. If the entry should be erased, press---the spa~cee^bar 
once and . 
(4) WATS LINE ID = 
Enter the C.O. 
line number(s) (l-8) and . 
These 
lines may be used by toll-restricted stations to place 
long distance calls. 
This does not need to be an actual 
WATS lines; 
it can be a local C.O. line, FX line, 
PBX 
line, etc. 
Enter consecutive numbers using a hyphen and 
separate non-consecutive numbers with a comma (i.e. l-4, 
618) l No C.O. 
initialization. lines are designated as WATS lines during 
(5) l-tDIAL (Y/N) = 
.. .,_ 
.- . ; --; 
Enter Y if the customer is required to dial. a 1 to 
make long distance calls, or N if 1 is not needed. 
The l+DIAL is enabled during initialization. 
(6) 411 ALLOWED CLASS = 
Enter 0, 1, 2, 3, or any combination and . 
This num- 
ber represents 
the toll restriction classes assigned by 
Program Number 30 on the Maintenance Panel. 
Entering the 
toll class number allows 411 calls to be made by 
keysets 
assigned to that toll class. 
This is-preset.-to 0 and 1 -- , 
during initialization. -..I :..: . L ;.. -_ . .;.. . ,,. 
, _. ., ,-,  ._ 
: (7) see LOCAL NUMBER =.; :,.;;,:-:;-..:.-,::,: -- . T :,.-!;-.:;j,~ -7.1. - :I 1 ..::-... -.:; _ 
,,;; 
I 
Enter the seven-digit local SCC number and . ,‘This 
will allow toll classes A, B, 
and C to place long dis- 
tance calls using an SCC number. 
TheSCC number is not --, 
preset during initialization. 
Page 4-20