Inter-Tel 824 Installation And Field Maintenance Manual
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INTER-TEL PRACTICES 824 INSTALLATION 6r MAINTENANCE DIAGNOSTIC PROGRAMMING Issue 1, June 1984 (2) Enter th e circuit number (l-24) to be monitored and . Response: 00 00 00 00 00 00 po 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 0 0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ENTER CKT NO.(l-24)?= I ,. (3) To monitor another circuit, enter the circuit number and . The information for that circuit will be displayed as shown above. OR, (4) To terminate the program, use the BREAK command or key. The program selecti,on prompt will display. 4. C-O- MONITOR (6) 4.01 This .program allows you to monitor activity on a C.O. line circuit. The printout will contain hexidecimal data which can be decoded using Figure 5-3 on page 5-8. To monitor a C.O. line: (1) Enter 6. The terminal will respond: C.O. MONITOR ENTER C.O. NO.(l-8)?= (2) Enter the C.O. line number (l-8) to be monitored and . Response: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ENTER C.O. N0.(1-8)?= (3) To monitor the activity of another C.O. line, enter the C.O. line number (l-8) and . The information for that line will be displayed as shown above. OR, (4) To te rminate the program, use the BREAK command or key. The terminal will return to the program selection prompt. :. , . Page 5-3
INTER-TEL PRACTICES DIAGNOSTIC PROGRAMMING 824 INSTALLATION b MAINTENANCE Issue 1, June 1984 5. STATION SET-UP DATA (7) 5.01 This program is used to display the features programmed for a selected station. Hexidecimal data will display which can be decoded using Figure 5-4 on page 5-9. data: To display station set-up (1) Enter ?. The terminal will respond: ENTER CKT NO. (l-24)?= (2) Enter the desired station circuit number (l-24) and . Response: 00 00 00 00 00 00 00 00 00 ENTER CKT NO. (l-24)?= NOTE: The intercom numbers and circuit numbers are assigned during initialization. If they have been changed, use the initialized value for the circuit in this programming procedure. (3) To display another stations set-up data, enter the circuit number and . OR, (4) To return to the program selection prompt, use the BREAK command or key. Page 5-4
INTER-TEL PRACTICES DIAGNOSTIC PROGRAMMING 824 INSTALLATION & MAINTENANCE Issue 1, June 1984 ‘z FIGURE 5-i- KEYSET (KTs) MONITOR DISPLAY DATA Key Code Definition Key Code Definition SP 1 on the Keypad % 1 2 on the Keypad 5 II 3 on the Keypad E 0 4 on the Keypad U 1 5 on the Keypad 6r 2 6 on the Keypad 6 @ - 7 on the Keypad F A 8 on the Keypad V B 9 on the Keypad I P * on the Keypad 7 Q 0 on the Keypad G R # on the Keypad w # C.O. Line Key 1 ( 3 C.O. Line Key 2 8 C C.O. Line Key 3 H S C.O. Line Key 4 X $ C.O. Line Key 5 1 4 C.O. Line Key 6 9 D C.O. Line Key 7 I T C.O. Line Key 8 Y + -HOLD Key * -; SPD Key : K AUTO Key J C PAGE Key z # CNF Key < MEM Key = RMT Key L . DSS Key 1 DSS Key 2 DSS Key 3 DSS Key 4 DSS Key 5 DSS Key 6 DSS Key 7 8 ,. DSS Key DSS Key 9 DSS Key 10 DSS Key 11 DSS Key 12 DSS Key 13 DSS Key 14 DSS Key 15 DSS Key 16 DSS Key 17 DSS Key 18 DSS Key 19 DSS Key 20 DSS Key 21 .):.. DSS Key 22 ..I_ DSS Key 23 . .. DSS Key 24 INFO Key MSG Key RLS Key Off-Hook a On-Hook Page 5-5
INTER-TEL PRACTICES 824 INSTALLATION & MAINTENANCE DIAGNOSTIC PROGRAMMING Issue 1, June 1984 FIGURE 5-2. STATION (STN) MONITOR DISPLAY DATA PRESELECTI~N DATA LC DISPLAY START POINTER 43 LD2 C.O. LINE 6 C.O. LINE 5 44 LD3 C.O. LINE 8 c-0. LINE 7 45 LD4 HOLD HEHORY ,. 46 LDS NOT USED NOT USED _. Station Status. 00 No Connection 01 On-Hook Idle 02 Off-Hook Idle .: 10 Originating Station (intercom call) .- 11 Incoming Intercom Call .- On-Hook (while being processed) 12 Incoming Intercom Call 13 Destination Station (intercom call) 20 C.O. Call Originator 23 C.O. Call Destination (ringing) 31 Zone Page or All-Call Origin 32 Zone Page Receive 34 Originating External Page 35 Door-Mate Ring-In 36 Door-Mate Call . Station Mode 01 Night Mode (Selectable Ring) 02 Station Busy 08 Clock Flag X0 MEM Lamp Off Timer .:= Real Speech Cross Point . . . . .,. ! ..:-I. .: 47 LD6 NOT USED NOT USED . . . : ._ , ., I _: : -: G XP NO.. . . . ..Appl&ation‘. I !. ,, .:j..: . 48 CNTL CONTROL DATA 01-08 C.G. Line l-8 i 09 49 Group Page Generation REDL REDIAL DATA (S BYTES) OA GND (Idle) ,; t 51 LACON OB LAST CHANNEL CONNECTED Intercom Channel 1. : CROSS-POINT NUMBER oc Intercom Channel 2. 52 SPDD SPEED DIAL WORK AREA 53 RTllF HIGH TONE RING FLAG OD Group Page Received OE Intercom Dial Tone OF C.O. Ring-In High Tone 10 C.O. Ring-In Low Tone 54 RESD STATION RESERVED I . 55 -- l NOT USED I I I Page 5-6
INTER-TEL PRACTICES DIAGNOSTIC PROGRAMMING 824 INSTALLATION & MAItiENAKE Issue 1, June 1984 FIGURE 5-2. w%TApION (STN) MONITOR DISPLAY DATA (CONTD) .I Absence Messaqe Info LCD Display Data Buffer 00-14 Message Data 40 Message Registered 80 Do-Not-Disturb Control Data 08 Beep Tone Enable 10 Speaker On 20 Microphone On Lamp Data Info (LDO-LDl) 0 1 3 5 6 7 9 A Lamp Off Incoming Door-Mate Call (120 IPM w/flutter) Line In Use (solid) Ring-In (30 IPM) I-Hold (60 IPM w/flutter) System Hold (60 IPM) Access (15 IPM) Camp On (120 IPM) Dial Data Data 1 2 3 4 5 6 7 8 9 A B C Dial Digit 1 2 3 4 5 6 7 8 9 0 2 0 SP l! 2 3 # 4 $ 5 % 6 & L7 s8 ( B9 ) A * B + C D: E. F / MSB 3 4 0 @ 1A 2 B 3 c 4 D 5 E 6 F 7 G 8 H 9 I : J : K < L = M > N ? 0 5 6 7 p : P Q a q R b r s c s T dt U e u v f v w 9 w X h x Yiy 2 j z [ k 1 1 I ! M 1 N 0 - Page 5-7
INTER-TEL PRACTICES DIAGNOSTIC PROGRAMMING 824 IXSTALLATION & MAINTENANCE Issue 1, June 1984 ) FIGURE 5-3. C-0. MONITOR DISPLAY DATA CONTENTS CONFERENCE 1F RECL w.xLL TIMER (XFR AND HOLD) 20 -- NOT USED 21 -- Check Flag 80 Timer 3 Select 40 Timer 2 Select 20 Check Ring Type - Normal 10 Check Ring Type - CES 08 : First Digit Timeout Flag 04 & 02 SCC Control Flags 01 PBX Code Request C-0. Line Status 00 Not Used 01 C.O. Line In Use 02 System Hold 03 I-Hold 04 FAX In Use 05 Queue 06 Not Used 07 Conference 2 In/l out 08 Conference 1 In/2 out 09 Incoming C.O. Call Software Flag 1 80 Toll Restrict Check 7C-04 Speed Dial Timing 02 Tone Dial Control 01 Speed Dial Pause Software Flag 2 40 20 10 08 04 02 01 Account Code Flag Speed Dial PBX Access Code Send Not Used Hookflash Flag Incoming Call Flag Hold Flag Speed Dial Flag - Conference Page 5-8
INTER-TEL PRACTICES DIAGNOSTIC PROGRAMMING 824 INSTALLATION & MAINTENANCE Issue 1, June 1984 FIGURE 5-4. STATION SET-UP DISPLAY DATA . I I I I BYTE LABEL 00 EXT 01 COAL 02 ILF 03 ILT 04 cos 05 PAG CONTENTS I INCCjMING.C.0. FLASH (TABLE 1) INCOMING C.O. TONE (TABLE 1) 1 06 1 OPT STATION OPTIONS -I NOT USED Table 1 Bit Line 01 1 02 2 04 3 08 4 10 .5 20 6 40 7 80 8 Class of Service 80 Class 0 (A) 40 Class 1 (B) 20 Class 2 (C) 10 Class 3 (D) Paging Zone 01 Zone 1 02 Zone 2 04 Zone 3 80 All-Call Station Options 01 Not Used 02 Not Used 04 Handsfree Answer Disable .08 Long Speech Warning 10 Enable I-Hold 20 Select Ring 40 Door-Mate Call 80 Tone Call Enable
IN’1’6K--‘l’tiL rkuic.LALua InuUDlJLiallwIIL~. 824 INSTALLATION & M@INTENANCE Issue 1, June 1984 .^ ; ,. TROUBLESHOOTING CONTENTS PAGE 1. INTRODUCTION ............................................. 6-l 2. DEFECTIVE UNIT RETURN POLICY .............. ..i ............. 6-l 3. TROUBLESHOOTING PROCEDURE ................................ 6-2 A. PRELIMINARY TROUBLESHOOTING CHECKLIST ................. 6-2 c. :LIGHT-EMITTING DIODE (LED) INDICATIONS ............... 6-3 . SYSTEH TROUBLESHOOTING PROCEDURES .................... 6-6 1. INTRODUCTION 1.01 This section describes the troubleshooting procedures to follow in the event of a system malfunction. System repair is limited to replacement of modules, (e.g., printed circuit board, power supply, keyset, etc.). Repair beyond module replacement is not authorized and is not covered in this manual. 2. DEFECTIVE UNIT RETURN POLICY 2.01 Return Authorization Tags: To return a unit, obtain a Material Return Authorization (MRA) Tag from Inter-Tels MRA Department and attach it to the defective unit. The following guidelines will help you properly fill out the MRA Tag. -; NOTE: Inter-Tel does not accept the return of defective units without MRA tags. (1) Obtain an MRA number from your Inter-Tel clerk. (2) Identify the unit by the equipment name, serial number. (3) Describe the defect and, if applicable, ber related to the defect. order processing part number, and the circuit num- (4) Document the estimated service time prior to failure. (5) Attach the upper portion of the tag to the defective equipment. Retain the bottom portion for your files. (6) Write the MRA number on the outside of the box before shipping. Page 6-l
INTER-TEL PRACTICES TROUBLESHOOTING 824 INSTALLATION & MAINTENANCE Issue 1, June 1984 3. TROUBLESHOOTING PROCEDURE A. PRELIMINARY TROUBLESHOOTING CHECKLIST 3.01 Use this troubleshooting checklist before you start the system troubleshooting procedures. It may save you time and possibly- eliminate the need for detailed troubleshooting. CHECKLIST: . (1) Is the problem caused by user errors? Refer to FEATURES for correct procedures. (2) Has the equipment been disconnected or disabled? Refer to INSTALLATION and SYSTEM PROGRAMMING for more infor- mation. (3) If th e problem involves an optional feature, has the option been enabled? (4) Are printed circuit boards and equipment cables securely seated and connected? Refer to INSTALLATION for details. (5) Check all LEDs for proper indication. Refer to Section B, LIGHT-EMITTING DIODE INDICATIONS. (6) Is the problem caused by optional external equipment connected to the system, such as auto-dialers, headsets, loud ringing adapter, etc.? (7) If the problem persists, proceed to Section C, SYSTEM TROUBLESHOOTING PROCEDURES. . Page 6-2
INT,ER-TEL PRACTICES TROUBLESHOOTING 824 INSTALLATION h MAINTENANCE Issue 1, June 1984 . ‘1 LIGHT-EMITTING DIODE (LED) INDICATIONS ,; B. 3.02 The CPU PCB and each CCI and KTI PCB in the KSU contains Light-Emitting Diodes (LEDS) that indicate specific functions. Figures 6-l and 6-2, on pages 6-4 and 6-5, indicate the normal condition of each LED. To correct LED problems: A. When the power to the KSU is turned on, the LEDs on the _. CO1 and KTI PCBs should flash once and the CPU PCB LEDs should begin flashing after 5 seconds. If they do not: (1) Remove the faulty PCB. -.r. (2) Wait 10 seconds and re-insert the PCB. (3) If the LEDs still do not function correctly, replace the PCB. B. If the NM1 LED (second from the top) on the CPU is lit, reset the system by turning off the power for 10 seconds then turning the power on. If the NM1 LED lights up fre- quently, contact Inter-Tel Field Service for assistance. . . I C. If the three LEDs on the CPU PCB are not flashing at the proper rates: NOTE: The top LED flashes once a second, the second LED . . is not lit unless a non-maskable interrupt has occurred, the third is almost constantly on and flickering slightly, and the bottom is constantly on. (1) Remove all PCBs and check the +5VDC on the KSU power suPPlY* (2) Inspect the CPU PCB components, integrated circuit sockets and EPROMS as described in INSTALLATION. (3) With th e system power off, replace the CPU PCB. Turn _ on the power and check the +5VDC. ; : ; A _. I.. ,- (4) If the CPU PCB is within tolerance, replace each of the other PCBs, one at a time, and check the +5VDC after each. Each time, turn off the power, insert the PCB, and turn on the power. (5) If problem persists, contact Inter-Tel Field Service for assistance. The power supply may be faulty. : . Page 6-3