Inter-Tel Axxess Executive Digital Keyset And Axxessory Talk Voice Mail Guide

							ABOUT AXXESSORY TALK VOICE MAIL
7AXXESS Executive Keyset and AXXESSORY Talk Guide
ABOUT AXXESSORY TALK VOICE MAIL
The AXXESSORY Talk Voice Mail system allows callers to send and receive
recorded messages from any station or touch-tone telephone.
The telephone system users are assigned “voice mailboxes” that usually have numbers
that match the users’ extension numbers. However, sometimes an “unassociated”
mailbox can be programmed to signal a non-matching extension number when it
receives a message.
When they first reach the voice mail system, callers hear the Voice Mail company
greeting and recorded instructions that tell them how to access the voice mailboxes.
Once in a mailbox, they hear the mailbox owner’s personal greeting.
To make it easier to send messages to a large group of people, the Voice Mail System
Administrator can program “group lists” of mailboxes. These lists can be used by any
voice mail user by entering the group list’s number instead of a mailbox number. 
Initializing Your Mailbox
The first time you use your voice mailbox, you must initialize it. The Voice Mail sys-
tem will instruct you to:
•Change the default password number to a personal password
•Record a name to identify yourself in the company directory
•Listen to the Voice Mail introduction
To initialize your mailbox:
—Dial the Voice Mail extension number. (You hear the main menu.)
—Press   to identify yourself as a subscriber.
—Enter your mailbox number and default password. (Your default password is your
mailbox number.)
—If you want a password, enter a new password using digits 0-9 (up to 12 digits).
Then press  . Voice Mail plays back your password.
If you do not want to use a password, just press  .
—Press 
 to accept the entry. (Or, press  if you wish to re-enter your pass-
word.) The system prompts you to record your directory name.
—After the tone, record your first and last name. When finished, press  .
—Press 
 again to accept the name. (Or, press  to replay the name you just
recorded, press 
 to add to your name, or press  to erase and re-record it.)
—The system then plays a prompt that introduces you to the basic Voice Mail fea-
tures. (You can skip this introduction by pressing  , if desired.)
For complete instructions on using AXXESSORY Talk Voice Mail, see page 38.
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							8
INTERCOM CALLS
AXXESS Executive Keyset and AXXESSORY Talk Guide
	


INTERCOM CALLS
Placing Intercom Calls
The Basics
To place an intercom call:
—With or without the handset lifted, dial an extension number.
—If your call goes through handsfree to a keyset’s speaker, speak after you hear a
double tone.
If you hear continuous ringing, wait for the call to be answered.
Options
If you want to place a non-handsfree call that will ring at the other keyset until
answered:
—Press   before dialing the extension number.
Your phone can be programmed to always
 send non-handsfree calls using the “Ring
Intercom Always” feature. To enable or cancel the Ring Intercom Always feature:
—With the handset in the cradle, dial  .
If there is no answer or the phone is busy when you place an intercom call, you can
do any of the following:
—You can leave a message: Press   or the LEAVE MESSAGE menu key.
Then hang up OR wait for their message center to answer. (See page 16 for more
Message options.)
—You can leave voice mail: Press the LEAVE VOICE MAIL menu key to call their
mailbox. (This option appears only if the called phone has a Voice Mail mailbox.)
If the phone is busy when you place an intercom call, you can do any of the follow-
ing:
—You can stay on the line and wait for the phone to become available: Do not hang
up. After a system timer expires, you hear music until the phone is available.
(You cannot do this if the called phone is in do-not-disturb mode.)
—To request a callback (queue on to the phone): Press the QUEUE menu key and
hang up. When the phone is available, your phone rings. (To cancel the queue
request before the callback, press 
.)
—You can use the “Off-Hook Voice Announce” feature (if the called keyset is pro-
grammed for it): This allows you to talk to the keyset user on his or her handsfree
speakerphone, even though the user already has a call in progress on the handset.
Do not hang up. After the busy signals stop, you are automatically connected and
may speak. (If you hear music, or if the phone is in do-not-disturb mode, your
off-hook voice announce call will not go through.)
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							INTERCOM CALLS
9AXXESS Executive Keyset and AXXESSORY Talk Guide
Receiving Intercom Calls
The Basics
To receive an intercom call that comes in through your speakerphone:
—Respond handsfree OR lift the handset for privacy. 
To receive a ringing (non-handsfree) intercom call:
—Lift the handset for privacy OR press  or  to respond handsfree.
Options
To disable your phone’s handsfree answering feature and make all incoming calls
ring until you answer them:
—With the handset in the cradle, dial  . (Repeat this step if you want to turn
handsfree answering on again.)
Instead of answering a ringing call, you can press one of the following menu keys:
—SEND TO V-MAIL: This sends the call directly to your Voice Mail mailbox.
(You will not see this option if you do not have a mailbox.)
—IC CALL TO DND: This places your phone in do-not-disturb mode and blocks
the call. (See page 24 for more information about do-not-disturb mode.)
If your phone is programmed for it, you may receive an “Off-Hook Voice
Announce” call (a call through your speaker) while you are on a call using the
handset:
—When you hear a single tone and see an incoming call display while you are on a
call, you can do the following:
 •Accept the call on the speakerphone without ending your current call: When
you hear a double tone, you may talk handsfree with the caller through the
speakerphone. (The caller on the handset will be able to hear both you and
the party on the speakerphone.) 
 •Block the call from coming through the speaker: Press one of these menu
keys:
—SEND TO V-MAIL: Sends the call to your Voice Mail mailbox (if you
have one).
—IC CALL TO DND: Blocks the call by placing your phone in do-not-
disturb mode. (See page 24 for more information about do-not-disturb
mode.)
SPKRANSWER
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							10
OUTSIDE CALLS
AXXESS Executive Keyset and AXXESSORY Talk Guide
OUTSIDE CALLS
Placing Outside Calls
The Basics
To place an outside call:
—With or without the handset lifted, press   or the OUTGOING menu key.
—Dial the desired number. (If you see a request for an account code and hear a sin-
gle progress tone, you must dial an account code before you can place your call.)
—When finished with the call, hang up. 
Note To make an emergency call, simply dial   to automatically place a call
to the preset emergency number. (You do not have to press the OUTGOING key first.)
Options
Depending on how your system is programmed, you may be able to use one of the
following methods to select an outgoing line, instead of pressing the OUTGOING
key:
—Dial the Outgoing Call feature code (default is 8).
—Press an unlit CALL key, if you have one.
—Press an unlit LINE key, if you have one.
—Dial a Select Line Group feature code (defaults are 9201-9299 and 93000-
93107).
—Dial the Automatic Route Selection (ARS) feature code (default is 9200).
If the line is busy when you try to call out, you can request a callback when it is
available:
—To request a callback (queue on to the line): When you hear busy signals, press
the QUEUE menu key and hang up. When the line is available, your phone rings.
(To cancel the queue request before the callback, press 
.)
When dialing the number, you can press one of the following menu keys:
—OUTSIDE DIR: This selects the speed-dial directory. See page 23.
—STN SPEED DIAL: This selects the station speed-dial feature. See page 20.
—SYS SPEED DIAL: This selects the system speed-dial feature. See page 21.
—REDIAL: This redials the last outside number you dialed. See page 22.
OUTGOING
911
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							OUTSIDE CALLS
11AXXESS Executive Keyset and AXXESSORY Talk Guide
Answering Outside Calls
The Basics
—Lift the handset OR press   or the ANSWER menu key.
Options
Depending on how your system is programmed, you may be able to use one of the
following methods instead of pressing the ANSWER key:
—Press the flashing CALL key, if you have one.
—Press the flashing LINE key, if you have one.
Instead of answering, you can send the call to your Voice Mail mailbox: 
—Press the SEND TO V-MAIL menu key to transfer the call directly to your Voice
Mail mailbox. (You will not see this option if you do not have a mailbox.)
To pick up (reverse transfer) a call that is ringing or holding at another phone:
—Lift the handset and dial  .
—Dial the extension number where the call is ringing or holding.
Using Account Codes
If your telephone system is programmed to use the Station Message Detail Recording
(SMDR) feature, the system will periodically print out a record of telephone calls
placed from the phones within the system. Account codes can be used to add informa-
tion to these reports. There are three types of account codes: 
•Standard account codes that are entered into the SMDR report automatically
whenever you place a call.
•Forced account codes that you must dial before being allowed to place an outside
call, as described on the preceding page.
•Optional account codes that can be entered at any time during a call. 
Your customer service representative or system administrator can tell you which types
of account codes are used on your telephone system.
To enter an optional account code:
—While on an outside call, press  , dial  , and then dial the optional
account code. If the account code is not immediately accepted, press .
To set an account code for all calls placed from your phone:
—Dial   and then the account code. If the account code is not immediately
accepted, press  . This code will be used for all calls made from your phone
until it is disabled.
—To disable the code: Dial   again and then press 
.
ANSWER
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OUTSIDE CALLS
AXXESS Executive Keyset and AXXESSORY Talk Guide
Call Screening
This feature is available only if your telephone system is equipped with an AXXES-
SORY Talk voice processing unit. The call screening “Transfer Method” options can
be programmed through your voice mailbox (see page 43). Depending on the Transfer
Method programmed for your phone, transferred calls from AXXESSORY Talk may
be unannounced (as usual), or one of the following may occur:
•“Announce Only” Calls: Before Voice Mail transfers a call to you, a prompt
asks the caller to record his or her name. When you answer, you hear “You have a
call from (callers name).”
•“Screened” Calls: Before Voice Mail transfers a call to you, a prompt asks the
caller to record his or her name. When you answer the call from Voice Mail, you
hear, “You have a call from (callers name),” You have the following options:
—To accept the call, press the ACCEPT menu key or  .
—To replay the announcement, press the REPLAY menu key or  .
—To send the call to voice mail, press the SEND TO V-MAIL menu key or  .
—To forward the call to another extension, press the FORWARD menu key or
 and then enter the extension number.
—To refuse the call, press the REFUSE menu key or  .
Call Waiting
If you receive a call while you are already on another call, you will hear a “call wait-
ing” tone and/or you will see a display.
To respond to a waiting call (you hear a single tone and a key is flashing):
End your current call, place it on hold, and/or use one of the following menu keys:
 •ANSWER: This answers the ringing call. (If you did not place the current
call on hold, it is disconnected.)
 •SEND TO V-MAIL: This sends the call directly to your Voice Mail mailbox.
(You will not see this option if you do not have a mailbox.)
 •IC CALL TO DND: This places your phone in do-not-disturb mode and
blocks the call. (See page 24 for more information about do-not-disturb.)
Displaying Date, Time, Name, and Extension Number
This feature temporarily displays the system date and time, user name, and extension
number during a call or when other displays are shown.
To show the date and time display (while on a call, in do-not-disturb, etc.):
—Press   and dial  .
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							PLACING CALLS ON HOLD
13AXXESS Executive Keyset and AXXESSORY Talk Guide
Displaying The Outside Party’s Name
When you enter the following feature code, while connected to an outside call with
Caller ID, the display will switch between the caller’s name and number. If there is no
outside party name available, the display shows “CANNOT ACCESS FEATURE.”
To show the outside party’s name:
—Press   and dial  .
Performing A “Hookflash” During A Call
A timed hookflash (a quick hang up and release) may be required for certain tele-
phone company services. This feature code sends a hookflash over the outside line.
To generate a hookflash while using a line:
—While on a call, press the FLASH menu key OR press   and dial  .
(If the FLASH menu key is not visible, press MORE and then FLASH.)
PLACING CALLS ON HOLD
There are two ways to place a call on hold. The first procedure places a call on indi-
vidual hold, the second places it on system hold. 
•Individual Hold places the call on hold at one phone. It can then be directly
picked up at that phone or it can be picked up at another phone using the reverse
transfer (call pick-up) feature. 
•An outside call on System Hold can be picked up directly at any keyset that
shows a flashing key for the call, including the keyset that placed it on hold.
(Intercom calls cannot be placed on system hold.)
To place a call on Individual Hold:
—Press   or the HOLD menu key.
—Hang up OR place another call.
—To return to the call, lift the handset and press the flashing key.
To place an outside call on System Hold:
—Press   and dial  .
—Hang up OR place another call.
—To return to a call on system hold at any keyset with a flashing key, lift the hand-
set and press the flashing key.
To pick up (reverse transfer) a call that is holding at another phone:
—Lift the handset and dial  .
—Dial the extension number where the call is holding.
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USING THE SPEAKER AND MICROPHONE
AXXESS Executive Keyset and AXXESSORY Talk Guide
USING THE SPEAKER AND MICROPHONE
Muting The Microphone
To mute the microphone so that you can hear the other party but they cannot hear
you (this does not put them on hold):
—Press   or the MUTE menu key.
—To return to the call, press   or the UNMUTE menu key.
“Group Listen” Using The Speaker
The “Group Listen” feature allows you to transmit a conversation over the speaker
while using a handset or headset. This allows other people in the room to listen to the
conversation. However, the microphone remains disabled so that only you can speak
through the handset or headset.
This feature cannot be used on a handsfree call. You must be on a call using the hand-
set or a headset before entering the feature code. 
To turn the group listen feature on or off during a call:
—While on a call using the handset or a headset, press   and dial  .
You hear a confirmation tone and the display shows GROUP LISTEN ON or
GROUP LISTEN OFF. (The other party will not hear the confirmation tone.)
Note If you are using the handset, the SPKR key lamp will remain unlit, even though
the speaker is on. This allows you to place the call into handsfree mode at any time
during the call by pressing the SPKR key. If you are using a headset, the Speaker key
lamp is lit. Pressing the SPKR key will disconnect the call.
Enhanced Speakerphone Mode
Each Executive Digital Keyset has a speakerphone that allows complete handsfree
operation on all calls, on-hook dialing, call monitoring, and background music. For
improved voice switching capacity while on a call, you can enable “enhanced” speak-
erphone mode. The speakerphone will return to standard mode when you end the call.
To enable enhanced speakerphone mode:
—While on a call, press   and then  . There will be about one second
of white noise while the speakerphone circuitry is calibrated to the call. (Both
parties should avoid speaking during this white noise. If the speakerphone cannot
be calibrated correctly, the display shows CANNOT ENABLE ENHANCED
MODE.)
MUTE
MUTE
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							PLACING CONFERENCE CALLS
15AXXESS Executive Keyset and AXXESSORY Talk Guide
PLACING CONFERENCE CALLS
You can establish multi-party conference calls without operator assistance. You can
place any combination of up to three intercom or outside parties in the conference.
The Basics
—While on the first call, press   or the CNF menu key to put the call on hold. 
—Place another intercom or outside call. Place it on hold by pressing   or the
CNF menu key. (If necessary, repeat this step to place one more call on hold.)
—Press   or the CONNECT TO CONFERENCE menu key to join all of the
calls together in the conference.
Options
During the conference call you can do the following:
—Place the conference on hold: Press the HOLD menu key. This places the confer-
ence on hold (the parties are still connected). To return to the conference, press
.
—Drop out of the conference: Press  . Then hang up. This removes your
phone from the conference, but leaves the other parties connected.
—Add additional parties to the conference: Do the following:
 •Press the ADD PARTY menu key. This leaves the conference parties con-
nected.
 •Place a call to the party to be added to the conference. 
 •Press   twice (or press   once and then press CONNECT TO
CONFERENCE) to put yourself and the new party into the conference.
—End the conference and place all parties on individual hold: Press  and
then press   to place all of the parties on individual hold. You can then
speak to one party at a time by pressing   or a flashing key.
—Mute your microphone: Press 
 or the MUTE menu key. This turns your
microphone on or off during the conference. You can hear the conference parties,
but they cannot hear you.
—Transfer the conference to another extension or to voice mail: Press  or
the TRANSFER CNF menu key and dial the desired extension number. Then
hang up when you are ready to complete the transfer.
CNF
CNF
CNF
CNF
CNF
CNFCNF
CNF
HOLD
HOLD
MUTE
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USING THE MESSAGE KEY
AXXESS Executive Keyset and AXXESSORY Talk Guide
USING THE MESSAGE KEY
If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use
the Messaging feature to let the other person know you called. 
To signal that a message is waiting, a keyset’s MSG key flashes and the display shows
the number of waiting messages. (If you leave a message for a single-line set, the user
will hear six short tones after lifting the handset or pressing the hookswitch.) 
There are two ways to leave messages:
•Have the called party return your call. When the party you called responds to
the message indication, a call is automatically placed to your phone.
•Leave a message with the called party’s message center (which can be a per-
son or voice mail): When the party you called responds to the message, a call is
automatically placed to his or her message center instead of your phone.
Leaving Messages
The Basics
To leave a message:
—While on an intercom call, press   or the LEAVE MESSAGE menu key.
—Hang up OR wait for the message center to answer.
Options
To leave a message without placing an intercom call:
—Press   and then the LEAVE MESSAGE menu key.
—Dial the desired extension number.
To cancel a message that you left at another phone:
—Press   and then the CANCEL MESSAGE menu key.
—Dial the extension number of the phone where you left the message.
MSG
MSG
MSG