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Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual
Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual
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Part Number 612.8001 GLX-PLUS INSTALLATION AND FIELD MAINTENANCE MANUAL Issue 2, June 1993 @ Inter-Tel, Incorporated 1993 Printed in USA 0693
INTER-TEL PRACTICES TABLE OF CONTENTS GLX-PLUS INSTALLATION & MAINTENANCE Issue 2, June 1993 TABLE OF CONTENTS CONTENTS PAGE TABLE OF CONTENTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 LIST OF FIGURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . V FCC REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii SAFETY REGULATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X OVERVIEW ........................................................... 1. Introduction ........................................................ 2. Hardware Summary .................................................. 3. Installation, Programming, And Maintenance Summary ...................... 4. Features Summary ......... ........................ .................. SPECIFICATIONS ..................................................... 1. Introduction ........................... ............................. 2. Cabling And The Main Distribution Frame (MDF) .......................... 3. Key Service Unit (KSU) ............................................... 4. Station Instruments ................................................... 5. Optional System Equipment ............................................ INSTALLATION ....................................................... 1. Introduction ............................... ......................... 2. System Installation Outline ............................................ 3. Pre-Installation Checklist . . ............................................ 4. Station Cabling And Terminations ....................................... 5. Terminating CO Lines At The MDF ..................................... 6. KSU Installation ..................................................... 7. Station Installation ................................................... 8. External Paging Equipment Installation ................................... 9. External Music Source Installation ....................................... 10. Battery Back-Up Equipment ........................................... 11. Post-Installation Checklist ............................................. FEATURES ............................................................ 1. Introduction ........................................................ 2. Feature Keys And Codes .............................................. 3. CO Line Features .................................................... 4. Protection Against Power Failure ........................................ 5. Station Instruments ................................................... 6. SignalsAndTones ................................................... Page iii l-l l-l l-l l-l l-2 2-l 2-2 2-2 2-3 2-9 2-12 3-l 3-2 3-2 3-4 3-6 3-12 3-15 3-22 3-31 3-31 3-33 3-33 4-l 4-3 4-3 4-4 4-5 4-6 4-14
TABLE OF CONTENTS INTER-TEL PRACTICES Issue 2, June 1993 GLX-PLUS INSTALIATION & MAINTENANCE CONTENTS 7. Music-On-Hold And Background Music .................................. 8. Intercom Calls ....................................................... 9. Outside Calls ........................................................ 10. Placing Calls On Hold ................................................ 11. Call Waiting ........................................................ 12. Call Transfer ........................................................ 13. Call Pick-Up (Reverse Transfer) ........................................ 14. Paging.. ........................................................... 15. Call Forwarding ..................................................... 16. Privacy Release ...................................................... 17. Call Privacy Restore (Executive Or GLX-Plus Keysets Only) ................. 18. Conference Calls (Keysets Only) ........................................ 19. Speed Dialing (Keysets Only) .......................................... 20. Do-Not-Disturb (Keysets Only) ......................................... 21. Redialing (Keysets Only) .............................................. 22. Time And Date Display Programming (GLX-Plus Keysets Only) .............. 23. SMDR Device Station ................................................ 24. System Attendant Station .............................................. PROGRAMMING ...................................................... 1. Introduction ........................................................ 2. Program Planning Sheets .............................................. 3. Outline For Programming New Systems .................................. 4. Initialize The System ................................................. 5. Program The System And Station Features ................................ TROUBLESHOOTING ................................................. 1. Introduction ........................................................ 2. Troubleshooting Checklist ............................................. 3. Troubleshooting Charts ................................................ 4. Customer Support .................................................... 5. Defective Unit Return Policy ........................................... REPLACEMENT PARTS ................................................ 1. Introduction ........................................................ 2. Ordering Procedure ................................................... 3. Replacement Parts List ................................................ 4. Recommended Spare Parts ............................................. INDEX ................................................................ Page iv PAGE 4-15 4-16 4-18 4-22 4-23 4-24 4-24 4-25 4-26 4-29 4-29 4-30 4-32 4-33 4-33 4-34 4-35 4-43 5-1 5-l 5-l 5-l 5-6 5-8 6-l 6-l 6-l 6-3 6-19 6-19 7-l 7-l 7-l 7-l 7-l I-l
INTER-TEL PRACTICES LIST OF FIGURES GLX-PLUS INSTALLATION & MAINTENANCE Issue 2, June 1993 LIST OF FIGURES NUMBER TflLE PAGE SPECIFICATIONS Figure 2-1. Key Service Unit (KSU) ..................................... Figure 2-2. Main Control PCB .......................................... Figure 2-3. ExpansionPCB ........................................ ..i. Figure 2-4. Accessory Port Module (APM) ................................ Figure 2-5. StandardKeyset ............................................ Figure 2-6. Executive Keyset ........................................... Figure 2-7. GLX-Plus Keyset ........................................... INSTALLATION Figure 3-1. Sample System Layout ...................................... 3-3 Figure 3-2. Station Modular Jack Assembly Wiring ......................... 3-7 Figure 3-3. Station Cable Terminations At The MDF ........................ 3-9 Figure 3-4. Station Cable Terminations On The Station Block ................. 3-10 Figure 3-5. CO Line Terminations From RJ14 Jacks ......................... 3-13 Figure 3-6. Modular Jack Assembly Wiring For CO Lines .................... 3-13 Figure 3-7. CO Line Terminations From An RJ2lX Block .................... 3-14 Figure 3-8. KSU Component Locations ................................... 3-15 Figure 3-9. Install The Expansion PCB ................................... 3-17 Figure 3-10. Install The APM ........................................... 3-17 Figure 3-11. Wall Mount The KSU ....................................... 3-18 Figure 3-12. KSU Grounding ............................................ 3-19 Figure 3-13. KSU Grounding ............................................ 3-20 Figure 3-14. Complete The KSU Connections .............................. 3-21 Figure 3-15. GLX-Plus Keyset LCD Installation ............................ 3-23 Figure 3-16. Wall Mount The Keyset ...................................... 3-26 Figure 3-17. GLX-Plus Keyset Data Port Module Installation .................. 3-28 Figure 3-18. LRASet-Up ............................................... 3-29 Figure 3-19. GLX-Plus Keyset Battery Back-Up ............................ 3-30 Figure 3-20. Connect The External Equipment .............................. 3-32 FEATURES Figure 4-l. Figure 4-2. SMDRReportFormat ....................................... 4-37 Database Report Format ..................................... 4-39 2-4 2-6 2-7 2-8 2-14 2-15 2-16 Page v
LIST OF FIGURES INTER-TEL PRACTICES Issue 2. June 1993 GLX-PLUS INSTALLATION & MAINTENANCE NUMBER TITLE PROGRAMMING Figure S-l. Program Planning Sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . TROUBLESHOOTING Figure 6-1. Feature Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 6-2. Intercom Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 6-3. CO Line Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 6-4. Keyset Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 6-5. Single-Line Set Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 6-6. System Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . REPLACEMENT PARTS Figure 7-1. Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 7-2. Recommended Spare Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PAGE 5-2 6-5 6-8 6-9 6-11 6-14 6-16 7-l 7~2 Page vi
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE FCC REGULATIONS Issue 2, June 1993 FCC REGULATIONS IMPORTANT: 1. This equipment complies with Part 68 of FCC rules. On the side of the KSU is a label that contains, among other information, the FCC registration num- ber and ringer equivalence number (REN) for this equipment. Customers connecting this equipment to the telephone network shall, before such connection is made, give notice to the telephone company of the particular line(s) to which such connection is to be made, and shall provide the telephone company with the following information: - Complies with Part 68 of FCC rules - FCC registration no.: BE287V-15678-RF-E - Quantities and USOC numbers of required inter- face jacks: RJ14 (C or W) or RJ21X - Sequence in which lines are to be connected - Ringer equivalence number (REN): 0.2A NOTE: The REN is used to determine the quan- tity of devices which may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in re- sponse to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone compa- ny to determine the maximum REN for the call- ing area. - Facility interface code (FIG) by position: 02LS2 The telephone company should also be given notice upon final disconnection of this equipment from the particular line(s). It is also the responsibility of the customer to provide the telephone company with registration numbers of any other devices which are configured for connec- tion to the telephone network. 2. This equipment cannot be used on public coin ser- vice provided by the telephone company. Connec- tion to party line service is subject to state tariffs. (Contact the state public utility commission, public service commission, or corporation commission for information.) 3. If this equipment causes harm to the telephone net- work, the telephone company will notify the cus- tomer in advance that service may be temporarily discontinued. But if advance notice is not practical, the telephone company will notify the customer as socn as possible. Also, the customer will be advised of the right to file a complaint with the FCC, if neces- sary. 4. The telephone company may make changes in its fa- cilities, equipment, operations, or procedures which may affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service. 5. If trouble is experienced with this equipment, con- tact a local.authorized factory service representative for repairs and/or warranty information. The cus- tomer, users, and unauthorized technicians should not repair, make adjustments to, or attempt to ser- vice this equipment in any way. In the event of trouble with the telephone line(s), this equipment must be disconnected from the telephone line(s). If trouble ceases, the equipment must be re- paired by an authorized factory service representa- tive. If the trouble continues to occur with the equipment disconnected, the telephone company should be notified that they have a problem. If this is the case, repairs or adjustments made by the tele- phone company will be made at their expense. NOTICE THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM HAVE HEARING- AID COMPATIBLE HANDSETS THAI ARE IN COMPLIANCE WITH SECTION 68.316 OF THE FCC RULES. WARNING: This equipment generates and uses radio frequency en- ergy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio and television recep- tion. It has been type tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart J of Part 15 of FCC Rule. Operation of this equipment in a residential area may cause unacceptable interference to radio and TV reception requiring the operator to take whatever steps are necessary to correct the interference. However, there is no guarantee that interference will not occur in a par- ticular installation. If this equipment does cause inter- ference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Page vii
FCC REGULATIONS Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE - Reorient the receiving antenna - Relocate the KSU with respect to the receiver - Check that the KSU and receiver are not on the same circuit; the KSU must be powered from an isolated, dedicated AC outlet If necessary, the user should consult the dealer or an ex- perienced radio/television technician for additional suggestions. The user may find the following booklet prepared by the Federal Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference Problems” This booklet is available from the U.S. Government Printing O&e, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, refer to the TRGUBLE- SHOOTING section of this manual and, if necessary, contact Inter-Tel Customer Support. Page viii
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE SAFETY REGULATIONS Issue 2, June 1993 SAFETY REGULATIONS The GLX-Plus System is listed by Underwriters Laboratories Inc. (UL) as meeting the Product Safe- ty Requirements of UL 1459, Standard for Tele- phone Equipment. UL is approved by the Occupa- tional Health and Safety Administration (OSHA) as a Nationally Recognized Testing Laboratory (NRTL). Before installation, also check the local electrical codes for important information concern- ing the installation of telephone and electronic equipment. The following safety information is reprinted from UL 1459, a product safety specification governing tele- phone equipment. IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safetypre- cautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use this product near water (for example, in a wet basement). 5. Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious dam- age to the product. 6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it from overheating; these openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installa- tion unless proper ventilation is provided. 7. This product should be operated only from the type of power source indicated in the manual. If you are not sure of the type of power source to your build- ing, consult your dealer or local power company. 8. This product is equipped with a three-wire ground- ing type plug, a plug having a third (grounding) pin. This plug will only lit into a grounding type power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electri- cian to replace your obsolete outlet. Do not defeat the safety purpose of the grounding tyPe plug. 9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. 10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this product should not be used for any other electrical equipment. 11. Never push objects of any kind into this product through cabinet slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 12. To reduce the risk of electric shock, do not disas- semble this product, but take it to a qualified serviceman when some service or repair work is re- quired. Opening or removing covers may expose you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the prod- uct is subsequently used. 13. Unplug this Product from the wall outlet and refer servicing to qualified service personnel under the following conditions: A. When the power supply cord or plug is dam- aged or frayed. B. If liquid has been spilled into the product. C. If the product has been exposed to rain or wa- ter. D. If the product does not operate normally by fol- lowing the operating instructions. Adjust only those controls that are covered by the operating instructions because improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal op- eration. E. If the product has been dropped or the cabinet has been damaged. F. If the Product exhibits a distinct change in per- formance. 14. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. 15. Do not use the telephone to report a gas leak in the vicinity of the leak. SAVE THESE INSTRUCTIONS Page ix
WARRANTY Issue 2, June 1993 INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE LIMITED W-Y For a period of one (1) year from the date of shipment to Buyer, INTER-TEL warrants the Equipment (except for fuses and lamps) to bc free from defects in material, workmanship, or both, and to comply with specifica- tions for the Equipment, as set forth in the Installation and Field Maintenance Manual. Buyer’s sole and ex- clusive remedy for breach of this Limited Warranty shall be to have the defective Equipment (or parts) re- paired or replaced at INTER-TEL’s option. Shipping costs incurred returning warranty work to INTER-TEL shall be paid for by the Buyer. This Limited Warranty extends only to the Buyer, not b zny customer, user, or third party. This Limited Warranty does not apply to Equipment (or parts) damaged by improper handling, normal wear and tear, accidents, lightning damage, neg- ligence, or improper use or maintenance, and does not apply to Equipment altered without authorization by INTER-TEL. This Limited Warranty does not extend to any claims, suits, damages, liabilities, costs, and ex- penses arising from any act, action, or inaction of Buyer. Although the Moss-Magnuson Act should not apply, in the event that it is held to apply by a court of competent jurisdiction, the implied warranty of fitness for a par- ticular purpose shall extend for the one-year (l-year) period from the date that the Equipment was shipped to the Buyer. THIS Wm IS ZN LIEU OF AND EXCLUDES ALL OTHER WARRANT ZES, EXPRESS OR IMPLIED, INCLUDING, BUTNOTLZMZTED TO, THE IMPLIED WARRANTY OF MERC- ZLZTY OR FZXVESS FOR A PARTZCW PURPOSE. THERE ARE NO WARRANTIES IK7ZCH EXTEND BEYOND THIS LZM- ZTED WARRANTI! ZN NO EVENTSHALL ZNTER-TEL BE LL4BLE FOR LOSS OF ANTICIPATED PROFITS, ZNCZDENI4L OR CONSEQUENTZAL DAibXGES, LOSS OF TIME OR OTHER LOSSES INCURRED BY BUYER ZN CONNECTION WITH THE PURPOSE, POSSESSION, OPERATION, OR USE OF THE EQUZPMEm SUCH CLAIMS BEZNG EXPRESSLY WANED BY THE ZNSiXLLZNG COMPANI! For complete information on returning equip ment, refer to the current Inter-Tel Incorporated Material Return Policy (document part number 835.1065). This document includes specific in- formation on the following subjects: warranty, procedures to follow when returning equipment, equipment damaged in shipment, insurance, re- pair policy, and advance replacement policy. Page x
INTER-TEL PRACTICES GLX-PLUS INSTALLATION & MAINTENANCE OVERVIEW Issue 2, June 1993 OVERVIEW CONTENTS 1. Introduction .......................................................... l-l 2. Hardware Summary ................................................... l-l 3. Installation, Programming, And Maintenance Summary .................... l-l 4. Features Summary .................................................... l-2 A. System Features ................................................... l-2 B. Keyset Features ................................................... l-2 C. Single-Line Features ............................................... l-3 D. Attendant Features ................................................ l-3 E. Maximum Capacities .............................................. l-3 1. INTRODUCTION 3. INS’JALLATION, PROGRAMMING, 1.1 The Inter-Tel GLX-Plus System is a versatile, electronic key telephone system designed to meet the needs of small businesses. The system is easy to install and maintain, and it offers a variety of features usually found on more expensive systems. Highlights of the sys- tem’s design include: 0 Advanced microprocessor technology l Flexible programming to customize many system and station features 0 Capacity for up to six central office (CO) lines, 12 keysets (or 10 keysets and two single-line devices), and two private intercom chamtels 2. HARDWARESUMMARY 2.1 The SPECIFICATIONS section of this manual ex- plains environmental requirements of the system, de- scribes the hardware, and gives pre-installation information. The hardware descriptions include: Key Service Unit (KSU), station instruments, and additional equipment needed for optional features. AND MAINTENANCE SUMMARY 3.1 The modular design and self-diagnostic capabili- ties of the system facilitate installation and repair with minimal down-time. Strict quality control standards for manufacturing and thorough field testing provide the system with the reliability demanded by today’s high- technology market. 3.2 The INSTALLKI’ION section contains instruc- tions for assembling the main distribution frame (MDF) and for installing the KSU, station instruments, and oth- er optional hardware. 3.3 The PROGRAMh4lNG section describes the pro- cedures for programming the system features. After the system is installed, the flexible software allows the data- base to be customized to meet the customer’s needs. All programming is Performed through the system’s key- sets. 3.4 The TROUBLESHOOTING section gives instructions for correcting system problems and replac- ing defective parts Part numbers and a recommended inventory of spare parts are listed in the REPLACE- MENT PARTS section. Page l-l