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Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual

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    							FEATURJZS 
    Issue 2, June 1993 INTER-TEL PRACTICES 
    GLX-PLUS INST-TION & MAINTENANCE 
    Data Device Interface (Executive Or GLX-Plus 
    Keyset Only) 
    5.25 The Executive keysets have a four-conductor, 
    modular jack (labeled DATA) that can be used for con- 
    necting a data device (such as a data terminal or personal 
    computer) that has a direct-connection modem with an 
    RI11 CO line interface. The GLX-Plus keyset can be 
    equipped with a Data Port Module that provides a modu- 
    lar jack for this purpose. 
    5.26 The keyset is used to dial an outside or intercom 
    number; the keyset user then presses the DAIA key to 
    connect the CO line or intercom channel to the data de- 
    vice. 
    5.27 While the data device is connected to a CO line or 
    intercom channel, the keyset user cannot place or 
    receive calls. The keyset appears busy for incoming 
    intercom calls. If an outside call rings in or an intercom 
    call camps on to the busy keyset, the call waiting signals 
    will not interfere with the data transmission. 
    5.28 
    TO CONmCT THE DAZ4 DEMCE TO EXECUTIVE 
    OR GLX-PLUS KEYSET: 
    (1) 
    (2) 
    5.29 
    (1) 
    (2) 
    (3) 
    (4) Locate the interface cable coming from the data 
    device. If necessary, refer to the device’s user 
    manual for the location of the cable. The RI11 
    connector on the end of the cable must be com- 
    patible with the keyset DAIA jack. 
    Insert the connector end of the data device inter- 
    face cable into the keyset DAIA jack. TO CALL A REMOTE COMPUTER USING A CO LINE: 
    Lift the handset and press an unlit line key. 
    Dial the telephone number of the computer to be 
    called. 
    When you hear the modem tone, press the DAIA 
    key. The DpirA key flashes slowly. 
    Replace the handset and operate the data device 
    according to the manufacturer’s instructions. 530 
    TO ALWW YOUR COMPUTER TO DL4L THE NUMEER 
    W?IEN USING A CO LINE: 
    (1) 
    (2) 
    (3) 
    5.31 Lift the handset and press an unlit line key. 
    Press the DATA key. 
    Following the instructions for your computer’s 
    communications software, instruct your com- 
    puter to dial the telephone number of the com- 
    puter to be called. The DAIA key flashes slowly. 
    RI CALL A REMOTE COMPUTER USING AN INlERCOM 
    CHANNEL: 
    (1) 
    (2) 
    (3) 
    (4) 
    5.32 Lift the handset and press the desired DSSIBLF 
    key. 
    Notify the called party that you wish to connect 
    the data device. 
    When the called party activates the remote com- 
    puter and presses the DATA key, you hear mo- 
    dem tone. Press your DAIA key. Both DAIA 
    keys flash slowly. 
    Replace the handset and operate the data device 
    according to the manufacturer’s instructions. 
    To TERMINATE THE CONNECTION F5’TH THE 
    COMPUTER: 
    EITHER, press the DAIA key. The CO line or 
    intercom channel is disconnected and the DATA 
    key is unlit. 
    OR, if you wish to speak to the party at the com- 
    puter site after the data has been transmitted, lift 
    the handset and press the data key. This can only 
    be done if the modem at the computer site can be 
    turned off without dropping the CO line. 
    Page 4-10  
    						
    							INTER-TEL PRACTICES 
    GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
    Issue 2, June 1993 
    Loud Ringing Adapter (LRA) 
    5.33 The Executive keysets have a modular jack (la- 
    beled DATA) that allows the user to connect external 
    signaling equipment such as loud bells, horns, flashing 
    lights, etc. to the keyset. The GLX-Plus keyset can be 
    equipped with a Data Port Module that provides a modu- 
    lar jack for this purpose (see pages 3-27 and 3-29 in 
    INSTALLATION). This application is useful in areas 
    where the normal ring tone of the keyset cannot be 
    heard, such as warehouses and loading docks. The sig- 
    naling device follows the normal ringing patterns of the 
    keyset. 
    5.34 Keysets with an LRA attached should be pro- 
    grammed for ring intercom first so that users are alerted 
    to incoming intercom calls by continuous ringing(hand- sfree intercom calls may be difficult to hear in noisy ar- 
    eas). 
    535 
    5.36 TO ENABLE THE LRA: 
    While the keyset is on hook, dial ##05 to enable 
    the LRA. The display shows: LRA TOGGLED. 
    The DATA key will light while the LRA is en- 
    abled. 
    NOTE: The DAfA port cannot be used for other 
    features while the LRA is connected. 
    TO DIS4BL.E THE L.RA: 
    While the keyset is on hook and idle, enter ##05 
    again. The display shows: LRATOGGLED. You 
    do not have to disconnect the LRArelay and sig- 
    naling device, unless you wish to use the DATA 
    Port for another feature. The DATA key is unlit. 
    Page 4-11  
    						
    							FEATURES 
    Issue 2, June 1993 INTER-TEL PRACTICES 
    GLX-PLUS INSTALLATION & MAINTENANCE 
    B. SINGLE-LINE SETS 
    5.37 AC-ringing single-line sets can be installed on 
    GLX-Plus Systems that are equipped with an Accessory 
    Port Module (APM). For details on installing an APM, 
    refer to SPECIFICATIONS and INSTALLATION. 
    5.38 The APM supplies two single-line Ports for the 
    GLX-Plus System. These ports can support industry- 
    standard, AC-ringing 2.500 sets and a variety of single- 
    line devices such as modems and facsimile machines. 
    The single-line port extension numbers are 20 and 21. 
    5.39 Special single-line port programming is per- 
    formed through the single-line stations and stored in the 
    APM memory. Refer to page 5-12 in PROGRAMMING 
    for details. Single-line programming options include the 
    following: 
    Call Waiting Tones: Call waiting tones can be dis- 
    abled for each single-line port. This prevents call in- 
    terruptions when a device such as a modem or a 
    facsimile machine is attached. When the tones are 
    disabled and a modem or FAX device is connected to 
    a single-line port, incoming calls will not have call 
    waiting tones interfering with the call. 
    Ring Cadence: Some FAX machines cannot recog- 
    nize the standard intercom ring cadence of the GLX- 
    Plus System. This option allows the ring cadence to 
    be extended when a FAX is attached to the single- 
    line port. Not all FAXmachines have the same toler- 
    ances for ring cadence detection. 
    Single-Line Minimum Hooktlash Timer: This 
    timer controls the minimum length of time that a 
    single-line station must stay on hook for a hookflash 
    to be recognized by the APM software. A hookflash 
    shorter than this timer will be ignored by the APM 
    software. 
    Single Line Maximum Hookflash Timer: This 
    timer controls the maximum length of time that a 
    single-line station can remain on hook for a hook- 
    flash to be recognized by the APM software. If the 
    station remains on hook longer than this timer, the 
    call is disconnected. 
    Single-Line Port dB Padding: When connected to 
    an APM port, some single-line devices can produce 
    distorted DTMF signals which may not be detected 
    by the central office or the GLX-Plus KSU. If de- 
    sired, the audio path (transmit and receive) for the 
    APM port can be attenuated by 3 dB. When the APM 
    is initialized, the dB padding is disabled. C. VOICE MAILUNIT 
    5.40 A voice mail unit can be installed on one or both 
    single-line ports of an APM. There are no programming 
    requirements in the GLX-Plus System to designate a 
    single-line port as a Voice Mail Port. Simply connecting 
    the unit to the single-line port will allow voice mail op- 
    eration. 
    5.41 GLX-Plus keysets and single-line sets can be 
    used to make direct intercom calls to the voice mail sys- 
    tem, as they generate the necessary DTMF tones on in- 
    tercom calls. Executive and Standard keysets must use a 
    CO line to call back in to the system to reach the voice 
    mail unit. 
    5.42 If both single-line ports are used for voice mail 
    applications, the first voice mail port should be set to 
    Forward - No Answer/Busy to the second voice mail 
    port. The second port should also be set to Forward No 
    Answer/Busy to the first Port creating a type of “hunt 
    group.” The extension number of the first voice mail 
    port would be the initial voice mail extension number. 
    The hunt group would then function as follows: 
    When the first port is busy, intercom and transferred 
    outside calls will camp-on, until it becomes avail- 
    able. 
    Whenever the first port is busy, direct ring-in calls 
    are automatically sent to the second voice mail port, 
    and if idle, the second voice mail port will answer 
    the call. If the second port is also busy, the following 
    will occur: 
    - Intercom calls will camp on. When a port 
    becomes available, the intercom call will ring at 
    that port. 
    - Transferred outside calls will camp on to the 
    second port until it becomes available. It will not 
    go back to the first port, even if that Port becomes 
    available. If unanswered before the Attendant 
    Recall timer expires, it will recall the attendant’s 
    station. 
    - 
    A direct ring-in outside call will hunt between 
    the two ports until it is answered or the caller 
    hangs up. It will not recall the attendant. 
    If the outside caller hangs up before a voice mail port 
    answers, the line will continue to ring as though the 
    caller is still connected. An available voice mail port 
    will have to answer the call in order to disconnect it 
    (because the GLX-Plus does not monitor loop cur- 
    rent, it cannot see the drop in loop current from the 
    outside party disconnect). This can cause the voice 
    mail to answer ringing calls that are not real. In order 
    for this type of call to be disconnected from the 
    GLX-Plus System, the voice mail must have the 
    ability to detect dial tone (if still present by the time 
    Page 4-12  
    						
    							INTER-TEL PRACTICES 
    GLX-PLUS INSTALLATION 8z MAINTENANCE FEATURES 
    Issue 2, June 1993 
    the voice mail port answers the call) and disconnect 
    the call or transfer it to the attendant’s station after a 
    timeout. 
    Forwarding To Voice Mail 
    5.43 All types of station devices may be forwarded to 
    voice mail. However, when outside calls are forwarded 
    and connected to the voice mail system, the GLX-Plus 
    System will not automatically dial the forwarding sta- 
    tion’s extension number to reach a personal mailbox. 
    The outside caller will receive the initial system greet- 
    ing from the voice mail and must dial the mailbox num- 
    ber of the person they are trying to reach. 
    5.44 If an intercom call follows the forward path and 
    is connected to voice mail, the intercom caller must be 
    using a GLX-Plus keyset or a hand-held DTh4F genera- 
    tor to be able to select the voice mail features. 
    Call lkansfer From Voice Mail 
    5.45 If a voice mail system has the ability to perform 
    hookflashes, the voice mail unit can transfer outside 
    calls to the GLX. Depending upon the voice mail sys- 
    tem’s capabilities, Automated Attendant, pager, and 
    various other voice mail features may also be. used to in- 
    terface with the GLX. The voice mail system must be 
    capable of detecting ring tone by ring cadence, not ring 
    voltage, when the voice mail system places a call to an 
    intercom station. Refer to the voice mail system’s manu- 
    als for system capabilities and operation. 
    5.46 If a voice mail system is set up to transfer outside 
    calls to the GLX-Plus System, then all GLX-Plus sta- 
    tions should have the station option Ring Intercom First enabled so that the initial intercom call from the voice 
    mail unit is placed as a private call. 
    Call ‘kansfer To Voice Mail 
    5.47 Only Executive keysets and GLX-Plus keysets 
    can transfer outside calls to voice mail. Transferring 
    calls to the voice mail is handled in the same manner as 
    transferring calls to any other station. The transferring 
    party should not dial the mailbox number, but should 
    instruct the outside party that they will need to dial the 
    specific mailbox number once they have been con- 
    nected to the voice mail and receive the voice mail sys- 
    tem greeting. This will ensure that the outside party will 
    hear the complete mailbox personal greeting. (If the 
    transferring party dials the mailbox number they will 
    begin to hear the personal greeting before completing 
    the transfer and the outside caller will miss hearing a 
    portion of the greeting.) 
    D. DOORROX UNITS 
    5.48 A doorbox can be installed to provide intercom 
    access to a location outside the building. Refer to SPEC- 
    IFICATIONS, page 2-12, for details. 
    5.49 When a person outside the buildingpresses a but- 
    ton on the doorbox, the associated CO line rings in. By 
    answering the ringing line, a station user can talk with 
    the person at the door. If the door is equipped with an 
    electric strike plate, the system user may allow access 
    by dialing a code or pressing an external button. To call 
    the doorbox, a station user can lift the handset and press 
    the line key assigned to the unit. 
    Page 4-13  
    						
    							FEATURES INTER-TEL PRACTICES Issue 2, June 1993 GLX-PLUS INSTALIXI’ION & MAINTENANCE 
    6. SIGNALS AND TONES 
    A. RING SIGNALS 
    6.1 
    The system signals and tones generated by the ringer or keyset speaker are as follows. 
    TYPE OF CALL 
    Outside call or recall from hold 
    Intercom call 
    Queue callback Single long tone every six seconds 
    Two short tones and a pause 
    (repeats for private calls) 
    A repeating signal of three short 
    tones and a lone cause 
    B. 
    CALL PROCESSING SIGNALS 
    6.2 
    The following signals and tones are heard through the handset or keyset speaker. 
    SIGNAL 
    ntercom dial tone 
    I 
    Double tones (called station 
    receives the same signal) 
    [ntercom busy signal - 
    slow repeating tones I I I I I 
    I- 
    until camp on) 
    A repeating signal of four 
    fast tones and a pause 
    Reorder tones - fast tones 
    [may be four tones or 
    sontinuous) 
    rriple ring tone every 15 
    ,econds 
    Jne triple ring tone 
    jingle progress tone 
    I I 
    :a11 waiting tone -single 
    one everv six seconds 
    I I I 
    Handset lifted or ON/OFF or IC key 
    pressed. 
    Intercom call -repeats for private call or 
    call to non-handsfree station; one double 
    tone for handsfree call. 
    Called station or selected CO line is busy. 
    You are restricted from using the CO line 
    selected. 
    All conference circuits are busy when you 
    attempt to establish a conference with an 
    outside call. 
    Called station is in do-not-disturb. 
    You dialed an invalid or unequipped inte; 
    corn number. 
    Your station is toll restricted. 
    The Inactivity timer expired. 
    Another station is camped on to the busy 
    station you are calling. 
    All intercom channels are busy. 
    All conference circuits are busy when you 
    attempt to establish a conference with an 
    intercom call. 
    Call forward cannot be completed. 
    Unsupervised conference you initiated% 
    still in progress. 
    You have selected the paging network.- 
    Feature procedure completed, or a code 
    needs to be entered. 
    An intercom or outside call has camped 
    on to vour station. 
    Page 4-14  
    						
    							INTER-TEL PRACTICES 
    GLX-PLUS INSTALLATION & MAINTENANCE FEATURES Issue 2, June 1993 
    7. MUSIC-ON-HOLD AND 
    BACKGROUND MUSIC 
    7.1 The system can be equipped with an external mu- 
    sic source (radio, tape player, etc.) for calls on hold and 
    calls waiting. This feature not only makes the wait as 
    pleasant as possible, but it assures the waiting party that 
    the call is still connected. 
    NOTE: In some circumstances, there may be broadcast 
    restrictions associated with the music heard by callers 
    on hold. Check with the music’s original distributor and/ 
    or the radio station for copyright and broadcast restric- 
    tions concerning music-on-hold. 
    7.2 There are two music-on-hold channels for outside 
    calls on hold. When both channels are in use, a third out- 
    side call on hold will not receive music. A channel is 
    considered in use as long as the call is in progress, even 
    after the call is no longer on hold. This ensures that an outside caller who has received music will hear music if 
    the call is placed on hold again. 
    7.3 Camped-on intercom calls always receive music if 
    the music source is installed. Music can also be heard 
    through the keysets’ speakers, using the Background 
    Music feature code (or BGM key on the Executive and 
    GLX-Plus keyset). Background music is interrupted 
    when the keyset is in use, being programmed, ringing, or 
    receiving a page. 
    7.4 
    TO TURNbflJSIC ON OR OFF (STANDARD KEYSElJ: 
    While on hook, dial #06. 
    7.5 
    To TURNMUSIC ON OR OFF (EXECUllYE OR GLX-PLUS 
    KEYSEI): 
    While on hook, press the BGM key. The display 
    shows: BGM ENABLED or BGM DISABLED. 
    The BGM key lights when music is on. 
    Page 4-15  
    						
    							FEATURES 
    Issue 2, June 1993 INTER-TEL PRACTICES 
    GLX-PLUS INSTALLATION & MAINTENANCE 
    NOTE FOR SINGLE-LINE SET USERS: When 
    the procedures tell you to hookflash, quickly press 
    and release the hookswitch. If you press the 
    hookswitch to hang up, hold it down until the SL 
    Hookflash Maximum timer expires (default value is 
    0.7 seconds); otherwise, the system recognizes it as 
    a hookflash. 
    8. INTERCOM CALLS 
    8.1 The intercom can be used to place station-to- 
    station calls that can be answered handsfree at keyset 
    stations. Or, it can be used to place private (non- 
    handsfree) calls. A station user that reaches a busy 
    station can camp on and wait for the station to become 
    available. Other features that apply to both outside and 
    intercom calls, as described later in this section of the 
    manual, include placing calls on hold, call waiting, con- 
    ferencing, do-not-disturb, and call forwarding. 
    NOTE: Integrated speakerphones, which allow hands- 
    free operation on outside calls and intercom calls, are 
    standard on keysets. 
    8.2 The GLX-Plus System has two intercom channels 
    that allow station users to place calls to one another. In- 
    tercom calls can be placed by dialing a two-digit inter- 
    com number (lo-21), pressing a DSS/BLF key on an 
    Executive or GLX-Plus keyset, or dialing 0 to call the 
    attendant. Intercom numbers are assigned to stations in 
    the order that the station cables are connected to the 
    KSU (refer to page 3-10). 
    A. PRIVATE INTERCOM CALLS 
    8.3 A station user can place private (non-handsfree) 
    intercom calls by pressing 8 key before dialing the ex- 
    tension number or pressing the DSS/BLF key. Or, the 
    station can be programmed to always receive private 
    calls using station option 2 “ring intercom first.” 
    B. KEYSET HANDSFREE ENABLE/DISABLE 
    8.4 A keyset user can always receive private calls by 
    disabling the keyset handsfree answering feature by en- 
    abling keyset option 2. The keyset user hears repeating 
    double tones when receiving an intercom call and must 
    lift the handset (or press the ON/OFF key) to answer 
    while this feature is enabled. A. STATION-TO-STATION CALLING 
    Receiving Intercom Calls 
    8.5 TORECEIVEANINlERCOMCALLONAKEYSEl? 
    If you hear a double tone and a call announce- 
    ment (handsfree call) and the display indicates 
    an incoming calI, and the ON/OFF key is lit, re- 
    spond handsfree or lift the handset. 
    Ifyou hear repeating double tones (private call) 
    and the display indicates an incoming call, lift 
    the handset. Or press the ON/OFF key to respond 
    handsfree. 
    8.6 
    TO RECEIVE ANINZRRCCALL ONA SINGLE-LINE SEE 
    When you hear repeating double tones, lift the 
    handset. 
    Placing Intercom Calls 
    8.7 A keyset user can place intercom calls without lift- 
    ing the handset, using the integrated speakerphone. This 
    method allows the user to speak handsfree once the call 
    is connected. (If the keyset speakerphone preselect fea- 
    ture has been disabled by keyset option 4, you must 
    press the ON/OFF key to turn on the speakerphone be- 
    fore you can dial an intercom number.) 
    NOTE: When placing an intercom call, begin dialing 
    before the Dial Initiation timer expires. If the timer ex- 
    pires, the system drops the connection and sends repeat- 
    ing reorder tones. This prevents a voice channel from 
    being tied up accidentally. 
    8.8 TO PLACE AN ImRCOM CALL (OFF HOOK): 
    (1) Lift the handset. 
    (2) Zf you want to place a private (non-handsf?ee) 
    call to a keyset, press 8. 
    (3) Dial an extension number or press a DSS/BLF 
    key. The number can be 0 for the attendant or a 
    station extension number. If you dial too slowly, 
    the Interdigit timer may expire and you will hear 
    repeating reorder tones. The display shows EXT 
    XX or the number dialed. 
    a. Zf calling a handsfree keyset station, speak 
    after you hear a double tone. 
    b. Zfplacing a private call, calling a single-line 
    station, or calling a keyset with handsfee 
    disabled you hear repeating double tones un- 
    til the call is answered. 
    c. Zfyou dial an invalid number or all intercom 
    channels are busy, you hear repeating reorder 
    tones. 
    Page 4-16  
    						
    							INTER-TEL PRACTICES 
    GLX-PLUS INST-TION & MAINTENANCE FEATURES 
    Issue 2, June 1993 
    d. If the called station is busy, you 
    have the 
    following options: 
    1. Hang up and try later. 
    Ifdialing handsfree 
    (keysets only), 
    press the ON/OFF key to 
    disconnect. 
    2. Do not hang up, your call camps on and 
    you hear music. When the called station 
    is available, a private call is placed. Refer 
    to page 4-23 for details. If the station has 
    a previous intercom call waiting, you 
    hear a continuous fast busy signal. 
    e. Zf you h-ear a repeating signal of four fast 
    tones and a pause, 
    the station is in 
    do-not-disturb. Hang up and try again later. 
    8.9 TO DULANIhlERCOM CALL WHILE ON HOOK (Kh-YSElX 
    ONLY): 
    (1) While on hook, dial an intercom number or press 
    a DSS key. (If you wish to place a private call, di- 
    al 8 before the intercom number or DSS key.) 
    The ON/OFF key lights and your call is con- 
    nected. 
    (2) When the called party responds, you may speak 
    handsfree or lift the handset for privacy. (If 
    volume levels cause feedback to occur, one sta- 
    tion user should lift the handset.) NOTE: At any time during a handsfree call, you 
    may lift the handset for a private conversation. 
    To return to the speakerphone, 
    press the ON/OFF 
    key 
    and replace the handset. 
    (3) To disconnect, press the ON/OFF key (if on 
    hook) or hang up (if off hook). 
    DSS/BLF Key Skipping (Executive Or GLX-Plus 
    Keyset Only) 
    8.10 
    Executive and GLX-Plus keysets have DSS/BLF 
    keys that can be used to place intercom calls. If the user 
    presses a DSS/BLF key while on an intercom call, the 
    current call is dropped and a call is placed to the station 
    associated with the pressed DSS/BLF Key. This is faster 
    than pressing an releasing the hookswitch and then 
    pressing the desired DSS/BLF Key. 
    8.11 TO USE DSSIBLF KEY SKIPPING: 
    When you are finished with an intercom call and 
    wish to place another intercom call, do not hang 
    up. Press the DSS/BLF key of the party you wish 
    to call. You are disconnected from the first call 
    and hear the second call ring as usual. 
    NOTE: Pressing a DSS/BLF Key and hanging up while 
    on an outside call transfers the outside call to the called 
    station. Refer to page 4-24. 
    Page 4-17  
    						
    							FEATURES 
    INTER-TEL PRACTICES 
    Issue 2, June 1993 
    GLX-PLUS INSTALLATION & MAINTENANCE 
    9. OUTSIDE CALLS 
    9.1 When a CO line is selected for receiving or placing 
    an outside call, the voice channel is seized and cannot be 
    used by any other station (unless privacy release is en- 
    abled, see page 4-29, or conferencing is used, see page 
    4-30). If the desired CO line is busy, the station user can 
    request a callback (queue) if privacy release is not en- 
    abled. Other features that apply to both outside and in- 
    tercom calls are discussed later in this section of the 
    manual. They include placing calls on hold, call wait- 
    ing, call transfer, conferencing, and call forwarding. 
    A. PLACING OUTSIDE CALLS 
    9.2 Akeyset user can place an outside call without lift- 
    ing the handset, using the integrated speakerphone. This 
    method allows the user to speak handsfree once the call 
    is connected. 
    NOTE: If your keyset speakerphone has been disabled 
    by station option 4, you must press the ON/OFF key to 
    turn on the speakerphone before you press the unlit line 
    key. 
    9.3 
    TO PLACEANOUlSIDE CALL: 
    NOTE: When placing a call, begin dialing before the 
    Dial Initiation timer expires. If the timer expires, the 
    system drops the CO line connection and sends repeat- 
    ing reorder tones. This prevents a CO line from being 
    tied up accidentally. 
    (1) 
    Keyset: Lift the handset or remain on hook. 
    Single-Line: Lift the handset. 
    (2) 
    Keyset: Press a line key to select an outgoingC0 
    line. The line key is lit. (If on hook, the ON/OFF 
    key is lit.) 
    Single-Line Set: Dial a Line Access code 
    (91-96). 
    NOTE: You must have outgoing access to a CO 
    line to seize it. 
    (3) You hear one of the following signals: 
    a. 
    b. 
    Outside dial tone: Manually dial, speed dial, 
    or redial the desired telephone number. (The 
    display shows the numbers dialed and then 
    the call duration.) 
    Ifyou hear repeating reor- 
    der tones and the line is disconnecterl, 
    you 
    dialed a restricted number. Also, if you dial 
    too slowly and the Interdigit timers expire, 
    the call may be dropped, and you will hear 
    repeating reorder tones. 
    If on hook, you may 
    lift the handset to speak privately. 
    Repeating reorder tones: You are restricted 
    from the CO line chosen; choose another CO 
    line. 
    B. RECEIVING OUTSIDE CALLS 
    9.4 To RECEIVE AN OUTSIDE CALL: 
    When you see a slow-flashing line key, hear a 
    ring signals, and/or see a display showing CO 
    LINE RINGING, lift the handset and press the 
    slow-flashing line key. The call is connected and 
    the line key is steadily lit. 
    Single-Lie Set: 
    When you hear ring signals, lift the handset; you 
    are connected to the caller. 
    Page 4-18  
    						
    							INTER-TEL PRACTICES 
    GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
    Issue 2, June 1993 
    C. ACCOUNT CODES (KEYSETS ONLY) 
    9.5 Account codes can be used in conjunction with the 
    SMDR feature to provide a tracking system for calls. 
    When an account code is entered during an outside call, 
    the code is recorded and will appear in the SMDR print- 
    out when it is generated. 
    9.6 The user may re-enter an account code as many 
    times as desired while on the outside call. This gives the 
    user the ability to correct entry mistakes or to change the 
    code if desired. If more than one account code is entered 
    during a call, the last code entered will be recorded in the 
    SMDR printout. 
    9.7 While the account code is being entered at an 
    Executive or Standard keyset, the calleriears confirma- 
    tion tones as the digits are pressed. If an Executive or 
    Standard keyset user enters an account code after the 
    line is selected, before the number is dialed, the con- 
    firmation tones will not be detected by the central office. 
    9.8 When a GLX-Plus keyset is used for entering an 
    account code, the caller does not hear any indication that 
    the account code is being entered. If a GLX-Plus keyset 
    user enters an account code after the line is selected, be- 
    fore the number is dialed, the DTMP tones are muted un- 
    til after the call has been established. 
    9.9 To associate an account code with a conference 
    call, the code must be entered before the conference is 
    established. 9.10 
    CALL: 
    (1) 
    (2) 
    9.11 
    i’D ERlER AN ACCOUNT CODE DURING AN OUTSLDE 
    While on an outside call, press the SPDL key and 
    then dial #. The display shows ACCI CODE. 
    Enter the account code (up to eight digits) within 
    10 seconds and then press l . The display shows 
    the digits as they are entered. (If you enter more 
    than eight digits, the first eight digits are ac- 
    cepted as the account code, the ninth digit will 
    terminate the account code entry, and all further 
    digits will be heard over the conversation as 
    DTMP digits.) 
    To EhTER AN ACCOUNT CODE BEFORE DWNG AN 
    OVlXDE CALL: 
    (1) 
    (2) 
    (3) 
    (4 
    Lift the handset. 
    Press the SPDL key and then dial #. The display 
    shows ACCT CODE. 
    Enter the account code (up to eight digits) within 
    10 seconds and then press l . The display shows 
    the digits as they are entered. (If you enter more 
    than eight digits, the first eight digits are ac- 
    cepted as the account code, the ninth digit will 
    terminate the account code entry, and all further 
    digits will be ignored.) 
    Select an outgoing line and dial the number as 
    usual. 
    Page 4-19  
    						
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