Inter-Tel Glx Plus Issue 2 Installation And Field Maintenance Manual

							FEATURES INTER-TEL PRACTICES 
Issue 2, June 1993 GLX-PLUS INSTALIATION & MAINTENANCE 
FIGURE 4-2. DATABASE REPORT FORMAT (Continued) 
SYSTEM FEATURES REPORT: 
------------------------------ top of page ---_-------------------------- 
Inter-Tel GLX-12 
Database Report - System Features 
System Timers: 
Attendant Recall 
Hold Recall 
Inactivity . . 
Call Forward Duration 
Call Forward Warning 
Call Forward No Answer 
Feature Timers: 
C.O. Flash 
C.O. Delay 
Speed-Dial Pause 
Memory-Dial Speed 
C.O. Ring Duration 
Abandoned Call 
Miscellaneous Timers: 
Make/Break Ratio 
Pulse-Dial Speed 
Pulse-Dial Interdigit 
Lines Not Subject to 
Toll Restriction 
System Options 
Call Forward to Public 
Network Line 
Call Forward, 
DIL Diversion Lines 
Pulse-Dialing Lines 
Night Security Code *11 XXX Sec. 
*12 XXX Sec. 
*13 XX Sec. 
*14 XXX Sec. 
*15 XXX Sec. 
*16 XX Sec. 
f21 X.X Sec. 
*22 X.X Sec. 
*24 X.X Sec. 
*25 X.X Sec. 
*27 X.X Sec. 
*28 Xx.X Sec. 
*31 xx % 
*32 0.X Sec. 
*33 0.X Sec. 
#4: 
x,x,x,x,x,x 
#5: 
x,x,x,x,x,x,x,x 
#6: x 
#7: 
x,x,x,x,x,x 
#8: 
x,x,x,x,x,x 
#9: xxxx 
____------------------~~~~~~~ 
end of report ----------------------------- 
Page4-40  
						

							INTER-TEL PRACTICES 
FEATURES 
GLX-PLUS INSTALLATION & MAINTENANCE 
Issue 2. June 1993 
FIGURE 4-2. 
DATABASE REPORT FORMAT (Continued) 
STATION FEATURES REPORT: 
------------------------------ top of page 
------------------------------ 
Inter-Tel GLX-12 
Database Report - Station Features 
Station 10 
Restricted Lines 
Ring-In Lines 
Options # 1: 
x,x,x,x,x,x 
# 2: 
x,x,x,x,x,x 
# 3: 
x,x,x,x,x,x,x,x 
. . . 
Station 21 
Restricted Lines 
# 1: 
x,x,x,x,x,x 
Ring-In Lines 
# 2: 
x,x,x,x,x,x 
Options 
# 3: 
x,x,x,x,x,x,x,x 
_____--____-_________________ end of repor. 
---------------------e-e----- 
Page 4-41  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
FIGURE 4-2. DATABASE REPORT FORMAT (Continued) 
SPEED-DIAL NUMBERS REPORT: 
------------------------------ top of page ------------------------------ 
Inter-Tel GLX-12 
Database Report - Speed-Dial Numbers 
Station Speed-Dial Numbers 
Station 10 
1 = All digi;;s in speed-dial location appear, pauses are shown as P 
2 = 
3 = 
4= 
5 = 
6 = 
7 = 
8 = 
9 = 
. . . 
Station 21 
1 = 
2 = 
3= 
4 = 
5 = 
6 = 
7 = 
8 = 
9 = 
System Speed-Dial Numbers 
001 = All digits in speed-dial location appear, pauses are shown as P 
002 = 
003 = 
004 = 
005 = 
006 = 
007 = 
009 = 
010 = 
. . . 
025 = 
026 = 
027 = 
028 = 
029 = 
030 = 
_____------___--------- 
------ end of report ----------------------------- 
Page 4-42  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE FEATURES 
Issue 2, June 1993 
24. SYSTEM A’ITEINDANT STATION 
24.1 The system has one attendant. Intercom number 
10 is assigned to the system attendant’s keyset. The 
attendant station provides the following services: 
Can be called by dialing “0” 
Central operator for incoming calls 
Recall station for unanswered calls 
Places the system in night mode or day mode 
Programs the night security code 
Programs system speed-dial numbers 
Programs all system features 
A. ATTENDANT RECALL 
24.2 When a call is placed on hold or is transferred 
from one station to another, certain system timers limit 
the amount of time the call may remain unattended. 
After that time, the call recalls the station to which it was 
transferred or the station that placed it on hold. If the call 
remains unanswered at the station until the Attendant 
Recall timer expires, it recalls the attendant. If the atten- 
dant station is busy, the call camps on and the display 
shows the source of the recall. If the call is not answered 
before the Attendant’s Abandoned Call timer expires 
(10 minutes), the system disconnects the call. 
24.3 
A recall signals rings at the attendant’s station 
like a direct ring-in call and the display shows INCOM- 
ING CALL. If the attendant has calls forwarded, recalls 
from stations do not follow call forward requests. Plac- 
ing the attendant’s station in do-not-disturb does not 
block recalls or direct ring-in calls. 
24.4 TOANSU!ERANAllENDAh?TRECALL: 
Lift the handset (or press the ON/OFF key) and 
press the fluttering line key. 
B. PLACING TEE SYSTEM IN NIGHT MODE 
24.5 CO lines that ring in at the attendant’s keyset can 
be programmed to ring in at one or more alternate key- sets when the system is placed in night ring mode. Refer 
to page 5-12 for programming information. CO lines 
that are not programmed to ring in at the attendant’s key- 
set are not affected by night ring mode and continue to 
ring in as programmed. Attendant recalls continue to 
ring at the attendant’s keyset when the system is in night 
ring mode. 
24.6 
(1) 
(2) 
(3) 
24.7 To PUCE THE SYSlBiINNIGIiTRING MODE: 
Lift the handset and press the SYS HOLD key. 
Press the asterisk (*) key on the keypad. The dis- 
play shows: NIGHT MODE TOGLD. You hear 
intercom dial tone and the SYS HOLD key 
flashes slowly. 
Hang up. 
TO CANCEL NIGHTRING MODE: 
Lift the handset, press the slow-flashing SYS 
HOLD key, and hang up. The SYS HOLD key is 
unlit. 
C. NIGHT SECURITY CODE 
24.8 The system can be programmed to require a night 
security code when placing toll calls by entering option 
5 while programming system options. Or, it can be pro- 
grammed to require a night security code when placing 
any outside call by entering both option 5 and option 7 
while programming system options. 
24.9 When the system is initialized, the security code 
is 9999. The attendant’s station can be used to 
reprogram the code. Any combination of digits, aster- 
isks (*), and Pounds (#) can be used as part of the code, 
but *, #, 0, 1, 2, or 8 cannot be used as the first digit. 
24.10 TO PROGRAM THE SECURITY CODE: 
(1) While on hook, press #. The display shows PRO- 
GRAM FEATURES. 
(2) Dial 9. The display shows SEC CODE. 
(3) Dial the desired four-digit security code. The 
display shows the code as it is entered. 
(4) Lift and replace the handset. 
Page 4-43  
						

							FEATURES 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
D. PROGRAMMIN G SYSTEM SPEED-DIAL 
NLJMBERS 
24.11 TO STORE OR CHANCE SYSTEM SPEED-DL4L NUM- 
BERS: 
NOTE: If you make a mistake while dialing the number, 
press any line key. If you press an invalid key or dial an 
invalid location code, you hear four fast tones and the 
keyset returns to the idle state. In either case, the original 
number is retained. 
(1) While on hook, press the SPDL key. The SPDL 
key flutters and the display shows PROG SPDL. 
(2) Dial the three-digit memory location code 
(001-030). The display shows the digits as they 
are dialed. 
(3) Dial the telephone number (up to 32 digits, in- 
cluding pauses). The display shows the number 
as it is dialed. To include pauses in the number, 
press the SPDL key once for each pause. If more then 32 digits are entered, only the last 32 digits 
are retained. 
(4) Lift and replace the handset. You hear a con- 
firmation tone and the SPDL key is unlit. 
24.12 TO ERASE A SYSTEM SPEED-DIAL NUMBER WfTHOUT 
ENTERINGANEWNUMBER: 
NOTE: System speed-dial numbers can only be erased 
using the attendant’s keyset (intercom number 10). 
(1) While on hook, press the SPDL key. The SPDL 
key flutters and the display shows PROG SPDL. 
(2) Dial the three-digit memory location code 
(001-030). The display shows the digits as they 
are dialed. 
(3) 
(4) Press the SPDL key again. (This enters a pause.) 
Lift and replace the handset. You hear a con- 
firmation tone and the SPDL key is unlit. 
Page 4-44  
						

							INTER-TEL PRACTICES PROGRAMMING 
GLX-PLUS INSTALLATION & MAINTENANCE Issue 2, June 1993 
PROGRAMMING 
CONTENTS PAGE 
1. Introduction ........................................................ 5-1 
2. Program Planning Sheets ............................................. 5-1 
3. Outline For Programming New Systems ................................ 5-l 
4. Initialize The System ................................................ 5-6 
. KSU Initialization ............................................... 5-6 
B. APM Initialization ............................................... 5-6 
C. Initializing The XSU And APM .................................... 5-7 
5. Program The System And Station Features ............................. 5-8 
. KSU Database Programming ...................................... 5-8 
B. Station Features Programming .................................... 5-12 
C. APM Database Programming ..................................... 5-14 
1. INTRODUCTION 
1.1 This section describes the initialization and pro- 
gramming procedures for the GLX-Plus System. For 
proper operation, the system must be initialized when it 
is installed. Programming allows the system and station 
features to be customized to meet each user’s needs. 
2. PROGRAM PLANNING SHEETS 
2.1 Programming is easier, quicker, and more accu- 
rate when it is planned in advance. Refer to the program 
planning sheets on the next four pages. Make copies of 
the program planning sheets and fill in the blanks as you 
read through this section. When the sheets are com- 
pleted, you will have all the necessary information to 
program the system. Save copies of the sheets at the sys- 
tem site and in the installer’s records for future refer- 
ence. 
3. OUTLINE FOR PROGRAMMING 
NEW SYSTEMS 
3.1 Program a newly installed system as follows: 
(1) Place the KSU PWR and PRG EN switches in the 
ON position. 
(2) Initialize the system as described on page 5-6. 
(3) Program the system and station features as de- 
scribed in this chapter. 
(4) Place the PRG EN switch in the OFF position 
when programming is completed. 
NOTE: It is important to return the PRG EN switch to 
the OFF position when finished. If the switch is left in 
the ON position, users could inadvertently change pro- 
gramming while using their stations. Also, the on/off 
feature codes for headsets, background music, call for- 
warding, and do-not-disturb cannot be used when the 
PRG EN switch is in the ON position. 
Page 5-l  
						

							PROGRAMMING 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
FIGURE 5-l. PROGRAM PLANNING SHEETS 
SYSTEM FEATURES 
Performed from the attendant’s keyset (intercom number 10). 
SYSTEM TIMERS: Enter numbers in seconds. If the timer is not desired, enter 0. 
Attendant Recall 
Hold Recall 
Inactivity 
Call Fwd to PN Dur. 
Call Fwd to PN Warn 
Call Fwd No Answer 
Make/break Ratio 
Pulse-dial Speed 
Pulse Interdigit 
m 
*11 
*12 
*13 
*14 
*15 
*16 
*31 
*32 
*33 180 seconds 0,60-600 
60 seconds 0, B-300 
15 seconds 0, 15-60 
150 seconds 30-900 
30 seconds O-150 
15 seconds 3-60 
9 (64%) 14%-86% 
0.1 seconds 0.1-0.2 
0.8 seconds 0.6-1.0 seconds 
seconds 
seconds 
seconds 
seconds 
seconds 
break 
seconds 
seconds 
FEATURETIMJBW . Enter numbers in tenths of a second (2 = 0.2 second, 20 = 2.0 seconds, etc). 
C.O. Flash 
C.O. Delay 
Speed-Dial Pause 
Memory-dial Speed 
C.O. Ring Duration 
Abandoned Call *21 
*22 
*24 
*25 
*27 
*28 0.7 second 
2.5 seconds 
3.0 seconds 
0.1 second 
0.4 second 
6.0 seconds 0.2-1.2 seconds 
0.1-5.0 seconds 
1.0-5.0 seconds 
0.1 or 0.2 second 
0.2-2.0 seconds 
4.0-20.0 seconds 
EXCLUDE C.O. LINE FROM TOLL RESTRICTION: Enter desired line key number(s). No line is preset when 
the system is initialized. 
#4 
------ 
Page 5-2  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION % MAINTENANCE PROGRAMMING 
Issue 2, June 1993 
FIGURE 5-1. PROGRAM PLANNING SHEETS (Continued) 
SYSTEM OPTIONS: Enter desired option numbers. When the system is initialized, option 1 is preset. 
#5 
----- 
Options are as follows: 
Choose one: 
1 - Restrict calls beginning with 0 or 1. 
2 - Restrict calls beginning with 0 or 1 or >8 digits long. 
3 - Restrict calls beginning with 0 or 1 or ~8 digits long, but allow 1411, 1911, 1-555-xXxX, 
l-XXX-555-XXXX, 800-XXX-xXxX, and l-800-XXX-x)(xX. 
Use as needed: 
4 -Allow system speed-dial numbers to bypass toll restriction. 
5 - Require night security code to dial toll calls. 
6 - Enable call privacy release. 
7 - Require night security code to dial any calls. 
CALL FORWARD LINES: Enter desired line key number(s). No line is preset when the system is initialized. 
# 6 (Call Forward to public Network Line) 
# 7 (DIL Diversion Lines) 
DIAL-PULSE LINE(S): Enter desired line key number(s). No line is preset when the system is initialized. 
#8 
------ 
NIGHT SECURITY CODE: Enter the desired night security code. Initialized value is 9999. 
Page 5-3  
						

							PROGRAMMING 
Issue 2, June 1993 INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE 
FIGURE 5-1. PROGRAM PLANNING SHEETS (Continued) 
STATION FEATURES 
Performed at individual stations. (Place check marks in the appropriate boxes.) 
*Station options are as follows: 
1 - Incoming Page Disable 
2 - Ring Intercom First 
3 - Night Answer 
4 - Speakerphone Activation Pre-select Disable 
6 -Toll Restrict 
8 - Ringing Line preference - Automatic Access 
Page 5-4  
						

							INTER-TEL PRACTICES 
GLX-PLUS INSTALLATION & MAINTENANCE PROGRAMMING 
Issue 2, June 1993 
FIGURE 5-1. PROGRAM PLANNING SHEETS (Continued) 
APM FEATURES 
Performed at individual single-line stations using an industry-standard 2500 set. 
Each feature programming code is preceded by *09 (APM Database Programming Mode). 
FEATURE 
Call Waiting Tones (#lo no/#20 yes) 
Intercom Ring Cadence (#ll extended/#21 stan- 
dard) 
APY PORT Wl APM PORT #2 
Single-Line Minimum Hookflash Timer (#15 and 
range 01-10) 
Single-Line Maximum Hookflash Timer (#16 and 
range 02-20) 
Single-Line Port dB Padding (#13 no/#23 yes) 
Page 5-5