Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTER-TELPEACTICESWGMX 256 INSTALLATION & MAINTENANCEIssue 1. No”%=30. HOOKFLASH
30.1Single-line set users are required to hookflash to
access some system resources. Or, a hookflash may be
required for keyset and single-line users to access cer-
tain telephone company features, such as call waiting.
The duration of the hookflash can be changed by repro-gramming the CO Hookflash timer (default value is
-1.30.2The Hookflash feature can be enabled or dis-
abled on a trunk group-by-trunk group basis.
NOTE: The 
ESLS and SLI FLASH key does not gener-
ate a 
hooknash over trunks. You must use this proce-
dure.
Keys& Press the SPCL key and enter the Hook-
flash feature code (330).
Single-Line Set: Press the FLASH key (hook-flash) and enter the Hookflash feature code
(330).
31. CANCEL MISCELLANEOUS
OPERATIONS31.1 A station user can cancel Do-Not-Disturb,
Handsfree Disable, Call Forward, Queue Request, Page
Remove, Hunt Croup Remove, and Background Music
features all at once by entering a single feature code.
31.2To cANcELbixscELL4NEous OPERAUONS:
Keys& While on or off hook, press the SPCL
key and enter the Cancel Miscellaneous Opera-
tions 
featnre code (395). You hear a confirmationtone. Zf off 
hook hang up.
Single-Line Set: Lift the handset, enter the Can-cel 
Miscellaneous Operations feature code
(395). You hear dial tone. Hang up.Page 4-97 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
32. REMINDER MESSAGES 
(KEYSETS
ONLY)
32.1Reminder messages are set, like an alarm clock,
to signal a 
keyset station at a specified time. The user
can select the message and time up to 24 hours in ad-
vance. 
%enty different reminder messages are avail-
able. These messages can be reprogrammed by the in-
staller or any attendant. Up to 120 reminder messages
can be requested per system.
To scroll through the messages: View the avail-
able messages by pressing the pound 
(#I) key to
scroll forward or pressing the asterisk 
(*) key to
scroll backward. Each message displays for one
second 
before another can be selected.
While the desired message is displayed, enter the
time that you wish to receive the message:
a.Enter the hour and minutes (e.g., 900 for
9:oo).
32.2At the programmed time, the reminder message
signals the station with eight short tones. A display 
key-
set shows the message until it is cancelled; a non-display
keyset receives tones only. If the station is busy, the user
still hears the tones and the message displays for 10 se-
conds during the call, then the display returns after the
user hangs up. (Reminder displays interrupt, but do not
affect, programming.)
b.Press the asterisk (*) key for AM or press the
pound (#) key for PM. You hear a progress
tone when it is accepted.
NOTE: If an invalid time is entered, you hear re-
order tones and the message request is 
caruxlled.(Display 
keysets show ERROR! INWLID
TIME ENTERED.)
32.3Messages can be changed by the installer or any
attendant, if desired. They are limited to 16 characters.
The default messages are:32.5
lVRECEItlEARlZbfWDER MlSSAGE:
01 MEETING11 CALLENGINEERING
02 SIAFFMEEI’ING12 CALL-G03 SALJSMEETING13 CAILACCOUNTING04 CANCELMEETING14 CANCELDNDosAPI?o-15 cxK!ELcAuFwD06 PIACECAIL16 TAKEhiEDICXION07cALLcLImT17 MAKEFESERVmON08 cAmcusroh.5R18 REVEW!XHEDULE09 CALLHOME19 LUNCH
10 cALLcORPORAIE2oREhmDER32.4 
To REQUESTREbfIhDERbiESSAGES:
NOTE: Lift and replace the handset to stop the process
without selecting a message.At the selected time, you hear eight short tones and the
message displays.
(1)
Ifvorcr station is idle, go to the next step.
If you are on a call, the message will display for10 seconds. After you hang up, the reminder
message returns and must be cleared.If you are 
programming your keyser, the pro-
gramming function is interrnpted. The message
will display for 10 seconds. After programming
is completed, the reminder message will 
return
and must be cleared.
(1)While on hook, press the 
WCL key.
(2)Enter the Reminder Message feature code (305).(Display 
keysets show PROGRAM REMIND-
ER MESSAGE.)(2)To clear the message: Remain on hook and
press the asterisk (*) key.32.6
TO CANCEL ALL OF YOURREMlhDER biESSAGE RE-
QilTESlS:(3)
To select a specific message: Enter the twodigitWhile on hook, press the SPCL key and enter themessage code 
(01-20). (Display keysets showCancel Reminder Message feature code (306).
selected message.)You cannot view or 
cancel individual messages.
Page 4-98 
						

							FEATURESIssue 1, November 1994
33. OPTIONAL STATION EXCHANGE
FEATURE
33.1This programmable station feature allows a sta-
tion user to exchange the extension numbers of two sta-tion circuits. This swaps the database and user pro-
grammed features of the extension numbers between
two station circuits without the need for database pro-
gramming. The circuit number of the station locations
are unchanged, but the extension numbers are changed,
as illustrated below.BEFORE STATION EXCHANGE
03.61is pro&nod as Extan&n Number 200.
AFrlI STATION EXCHANGE
CIRCUIT
01.02
EXIENSIONNUMBER a00-
Circuit Number 01.02 hecomesExtendi Number 200.
Circuit Number 03.01becomesExbnsiiNum~101.
33.2All database-programmed station features (suchas, 
DSS/BLF Unit assignment, trunk access, station
flags, toll restriction, usemame, etc.) as well as all user
programm& (speed-dial numbers, call forwarding, do-
not-disturb, reminder messages, etc.) will stay with the
extension 
number during an exchange.333
Any station that will be involved in a station ex-
change must have the Station Exchange station flag en-
abled and a programmed Station Exchange Password. If
a station user attempts an exchange in which one or both
extension numbers do not have the flag enabled, the ex-
change will not be allowed. If the user does not enter a
valid password after entering the Station Exchange fea-
ture code, the exchange will not be allowed. Refer topages 5-28 and 5-31 in 
PROGRAMMING.NOTE: Programmers should use extension numbers
and not station circuit numbers when programming sta-
tions. Because the Station Exchange feature can be used
to change the extension numbers of station circuits, cir-
cuit numbers are not reliable references.
33.4Exchanges can be made only between similar
stations. That is, digital 
keysets of any size can ex-
change with other digital 
keysets of any size, analog
keysets of any size can exchange with other analog key-
sets of any 
size, and single-line stations can exchange
with other single-line stations. Examples of allowed and
disallowed station exchanges include the following:
Allowed Exchanges:
0Standard Digital Keyset station with an ExecutiveDigital 
Keyset station
l 
lMX 24-Line Keyset (or Inter-TelDVK 24-Line
Keyset) station with an lMX &Line Keyset (or Inter-
TelDVK g-Line Keyset) station
0 lb0 Single-Line stations
Disallowed Exchanges:
0Any Digital Keyset station with any Analog Keyset
station
0Any Keyset station with any Single-Line station33.5 
DSS/BLF Units follow the same analog-to-
analog and digital-to-digital exchange rule as 
keysets. If
one station in the exchange is equipped with a 
DSS/BLFand the other is not the exchange is allowed and the
DSS/BLF Unit will remain operational at its assigned
station circuit. Any DSS/BLF Units involved in an ex-
change will retain their key map assignments, but will
be associated with their 
keyset’s new extension number.
That is, the 
DSWBLF key maps will not be exchanged
when the 
keyset extension numbers change.DSS UNITS BEFORE STATION EXCHANGE
ASSOCIATEDASSOCIATED
EXTENSION
NUMBER 101NUMBER 200
AFIER STATION EXCHANGE
DSS ClRCUlT
01.03ASSOCIATED
ENSIONNUMBER 200
DSS MAP 
1DSS ClRCUlT
03.04
Only assodded ASSOCIATED
stationchanges wm-i
aw EXlENSlONNUMBER 101DSS Maps do
DSSMAP2
not change .
I
Page 4-99 
						

							Et~ember1994INTER-~PRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
33.6Examples of allowed and disallowed DSS/BLF
Unit exchanges include the following:
Allowed Exchanges:. Digital 
Keyset with Digital DWBLF Unit with
another Digital 
Keyset with or without a Digital
DSWBLF Unit
l Analog 
Keyset with Analog DSS/BLF Unit with
another Analog 
Keyset with or without an Analog
DWBLF Unit
Disallowed Exchanges:
0A user who changes offices periodically: If a work-
er spends a portion of the day in one location and
then moves to another location, he or she 
csn use the
Station Exchange feature to take his or her station
programming to the new location. The user can ei-
ther move the extension in and out of a park location,
or simply exchange the two locations each time he or
- she changes.
.
ADigital Keyset with Digital DSS/BLFUnit with an
Analog 
Keyset with or without an Analog DSS/BLF
unit
NOTE: If a database save/restore is performed on the
system, stations that have 
been exchanged are not re-turned to their original programmed state. The ex-
change remains in effect.
33.7Attendant Computer Console stations can be ex-changed with other Console stations or with Analog
Kcyset stations. They cannot exchange with Digital
%q’set stations or Single-Line stations. NOTE: Ex-
changes between a console and keyset station will cause
the 
keyset to lose station speed-dial locations l-3. This
is because those locations are automatically modified
by the system for use by the console. Speeddial loca-
tions l-3 will remain functional at the console station.
33.aTo EXCHANGE .?imli’ONS:
(1)To bring a new extension number to your present
location, press SPCL and enter the Station Ex-
change feature code (303). You hear a confirma-
tion tone. The display shows 
STN EXCHANGE
wlTHE2m
33.8One of the station circuits used in the station ex-change can be a “park” location (a circuit that is not
equipped with a circuit card or phone). However, this isnot required; two fully equipped stations can be ex-
changed as long as they meet the programming and sta-
tion-type criteria discussed above. 
NOTE: Park loca-
tions are included in the system port count even if they
are not physically connected to a station circuit.
Page 4-100
(2)Enter the extension number you wish to bring to
the station you are using. You hear a confirma-tion tone. The display shows the number you
dialed.
33.9 Neither station involved in the exchange can
have a call in progress, ringing, or recalling when an ex-
change is attempted. There can be calls on hold or hunt
group calls can be camped on, recalling, or ringing. If
the exchange is denied, the user hears reorder tones.
33.10Two possible applications for this feature in-
clude the following:lMultiple users of one station location: When sev-
eral people use the same phone, each person can
have his or her own station programming. For exam-
ple, if three workers on different shifts use the same
office they can use their own extension numbers dur-ing their shifts. At the beginning of the 
shift, the
worker would enter the Station Exchange feature
code and password to swap the office’s default ex-
tension number with his own, which is kept in a park
position. During his shift, he can program and use his
phone as desired. At the end of the shift, he would(3)Enter the Station Exchange Password for the ex-
tension number entered in step 2. When the pass-
word is accepted, you hear a confirmation tone.
Thestationyouareusingisresettoreflecttheda-
tabase and user programming of the extension
number selected in step 2.
If you enteml an invalidpassword, you hear re-
order tones and must start over. exchange again to place his extension number back
in the park position and return the default extension
to the office. The next worker would then bring in his
or her individual extension.
If the station you are using imwtprogranmedfor
Station Erchange, you hear reorder tones and the
station returns 
to’ idle state.
You will hear reorder tones and must start over if
any of the following occur:
- You entered an invalid extension number
- The extension number that you entered is not
programmed for Station Exchange
- You entered an extension number of mis-
matched station device type (digital vs. ana-
log, or 
keyset vs. single-line)
- You entered an extension number of a station
that is not idle 
						

							INTER-TELPRACTIcEsIMX/GM.X 256 INS~TION & MAINTENANCEFEATUEESIssue 1. November 199434. OPTIONAL 
DATA DEVICE
ATWCHMENTS (KEYSETS ONLY)
34.1Acustomer-provided, modem-equipped data de-
vice (such as a data terminal or a personal computer)
may be attached to any 
IMX 12/24&e keyset or any In-
ter-Tel/DVK keyset that has an optional Data Port Mod-
ule installed. A data device may also be attached to anydigital 
keyset with a PC Data Port Module (PCDPM)
and a Modem Data Port module 
(MDPM) installed. (See
SPECIPICATIONS, page 2-23, and INSTALLATION,pages 
34, 3-70, and 3-78, for more information.)
IMX 8-line keysets cannot have data device attach-
ments because this feature requires a secondary voicepath which is only available on digital 
keysets, IMX
12./X-line keysets, and Inter-Tel/DVK keysets.
NOTE: Because incoming calls must be transferred to
the data path by pressing the 
DATAkey, the auto-answer
feature on modems 
camtot be used to answer data calls
to a 
keyset.
34.2Data calls can be placed to an intercom or outside
number using the keyset or a keyboard attached to the
data device. 
Ifusing a keyboard, the voice channel is au-
tomatically connected to the data device when it comes
off hook. 
Ifusing the keyset to place the call, the keyset
user presses the DATA key to 
comrect the trunk or inter-
com voice channel to the data device. By entering a fea-ture code, data calls may be monitored through the
handset without interfering with the data transmission
(the microphone is muted).343
Data calls are transmitted over the keyset’s sec-
ondary voice path (the MDPM voice path on digital 
key-
sets). This leaves the primary voice path available for
normal 
keyset operation. Receiving off-hook voice an-
nounce (OHVA) calls during a data call is not possible
since the data call is using the secondary voice path.
34.4The modem-equipped data device is connectedto the 
keyset by plugging the data device’s line cord
(normally intended for connection to a standard trunk)
into the modular jack on the 
keyset’s optional Data Port
Module or PCDPM.
(1)To use the handset: Lift the handset.
To use the speakerphone: While on hook, press
the SPKR key.
(2)Select an outside trunk and dial the telephone
number of the data device to be accessed. The
call or individual trunk key flashes and the 
dis-
(3)
(4
(5)34.6
COM:
(1)
(2)
(3)
(4)
0
(6)
play shows the call cost and elapsed time of the
call.When you hear modem tone, press the 
DATA
key. The call key is unlit or the individual trunkkey is lit. If using the 
speakmpho~ the SPKR
key goes off, the 
DATA key flutters, and the dis-
play returns to date and time. 
If using the hand-
set, the DATA key flashes slowly.If 
using the ham&et, hang up. The call key
remains unlit or the individual trunk key remains
lit, the 
DATA key flutters, and the display returns
to date and time.Operate the data device according to the
manufacturer’s instructions.
If you wish to return the data call to the primary
voicepath, press the 
DATA key. The call or indi-vidual trunk key is lit and the call cost and
elapsed time are displayed.
TOACCESSAREMOllZDAZ4DEKtCEUSlNGlHEINlER-
To use the handset: Lift the handset.
To use the speakerphone: While on hook, press
the 
SPKR key.
Dial the extension number of the data device to
be accessed.
Notify the receiving party that you wish to con-
nect the data device. When the called party acti-vates the remote data device by pressing the
DAIA key, you hear modem tone. Or, if the ex-
tension number you dialed accesses an auto-an-
swer modem connected to a single-line circuit,
you will hear modem tone immediately.
NOTE: 
If the receiving party wishes to transferthe call to another party, the transfer must be
completed before the caller completes the next
step.
Press your DATA key. If using the speakerphone,
the SPKR key goes off and the 
DATA key flut-
ters. If using the handset, the DATA key flashes
slowly.If using the handset, hang up. The 
DNA key
flutters.Operate the data device according to the
manufacturer’s instructions.Page 4-101 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE34.7
(1)
(2)(3)
34.8When you hear modem tone, press the 
DmA
key. (If on an outside call, the call key is unlit ortheindividualtrunkkeyissolidly 
lit).Ifusingthe
speakerphone, the SPKR key goes off and the
DKPA ke y flutters (and, if on an outside call, thedisplay returns to date and time). If using the
handset, the DATA key flashes slowly.
Ifusing the ha& hang up. (If on an outside
call, the call key is unlit or the individual trunk
key is solidly lit). The 
DATAkey flutters (and, if
on an outside call, the display returns to date and
time).Operate the data device according to the
manufacturer’s instructions.
To ACCESS A REbfOlE DAlX DEVICE USING AN
Al’ZXHW MODEM-EQUIPPW DA324 DEVICE:
(1)Following the procedures of your data device’s
cmnmunications software, instruct the device to
dial an extension number, or a trunk 
access code
and a telephone number, of the data device to be
accessed. The call will be 
processed as though
dialed 
from the keyset and will be automatically
connected when answered. The 
DmA key is lit
until dialing is completed, then it flutters. If the
resources are busy, the data device will not camp
on, but will receive continuous busy tones.(2) Operate the data device according to the
manufacturer’s instructions.NOTE: You cannot access system features (oth-
er than intercom and trunk access) by entering
feature codes through the data device keyboard.34.9 
TOMONll0RADATACALLINPROGRESS:
(1)While a data transmission is active, lift the hand-
set, press SPCL, and enter the Data Port Monitor
feature 
code (341). The DAPA key flashes slow-
ly. (If connected to a trunk, the call key remains
unlit or the individual trunk key remains lit and
the display shows the call cost and elapsed time
of the call.)(2)
You may listen to the data call without interfer-ing with the data 
trausmission (the handset
microphone is muted). Hang up to discontinue
monitoring the data transmission; the data call is
still in progress and the 
DAfA key flutters.34.10 
lolERMlhtAlE DAZ4 DEVICE CONA?EmON:To have the data device disconnect the 
talk
Using the appropriate commands for the data de-
vice, instruct it to 
discommct from the call.To use the 
keyset before discomectiug the
call: While on or off hook:
a.Press the lit DKfA key. The DMA key goes
off. If aksireci, speak to the party at the site of
the remote data device. This can onl y be done
if the modem at the site of the remote data de-
vice can be 
tuned off without disconnecting
the trunk.
b.To disconnect: If off hook hang up. If on
hook, press the SPKR key.Page 4-102 
						

							INTER-TELPRACTICE!slMX/GMX 256 INSTALLATION & MAINTENANCE
FEATURESIssue 1, November 1994
35. 
ATTENDANTFEATURES35.1 This section describes the attendant-only
features including the functions of the Direct StationSelection/Busy Lamp Field 
@SS/BLF) Unit. (Atten-
dant Computer Console instructions are located in the
manual that is provided with the unit.)35.2 All attendant stations must be 
equipped with
keysets and should have displays in order to identify
ring-in and recall sources. Also, for increased call-pro-cessing capabilities, attendant stations are generally
equipped with optional 
DSS/BLF Units or Attendant
Computer Consoles. DSS/BLF Units are described be-
low, for Attendant Computer Console 
intormation, re-
fer to the manual provided with the unit.35.3 See page 4-50 for a complete description of
I
DSS/BLF Units. For DSS/BLF Units with speed-dial
keys, see page 4-87 for operating instructions.
NOTE: 
Keyset stations do not have to be assigned as
attendant stations in order to use a 
DSS/BLF Unit. How-
ever, all 
keysets with DSS/BLF Units need to be identi-
fied in database 
progmmmmg (see PROGRAMMING,page 5-132 
).A.USING THE 
DSWBLF UNlT
35.4
(1)
(2)
(3)
(4)
PUCIIfGANINlERCOMCXLL USINGA DSSREF UMT:
Lift the handset or press the SPKR key.If you wish to place a private call to a 
keyset,
press the pound (#) key.
Press the desired 
DSS/BLF key.
If calling a kzyset with handsjke answering
enabled, 
you are immediately connected.
Ifpiking aprivate call, calling a hunt group,
calling a single-line 
set, or calling a keyset
with the 
hanakfke feature disabled, you hearrepeating double tones until the call is an-
swered.
Ifthe system is enabled for immediate DSS/BLFUnit off-hook voice 
announce, do not hang up
when calling a busy keyset. Press the DSS/BLF
key again. If the 
keyset’s secondary voice path is
available, you are immediately connected for anoff-hook voice announce call and may speak.
(For more information concerning the Off-Hook
Voice Announce feature, refer to page 4-61.)35.5 
IlltANS-GG:
(1)If on an outside call, press the desired DSSIBLF
key (or press the XFR key and dial a station or
voice mail extension number, a hunt group pilot
number, or a transfer-to-Park location number).
The call is placed on transfer hold.
If on an intenzom call, press the SFCL key andenter the Transfer Intercom Call feature code
(346). Then press the desired DSS/BLF key (or
dial a station or voice mail extension number, a
hunt group pilot number, or a transfer-to-park
location number).
a.
b.lkansfer to a station that is forwarded to
voice mail. If transfkning to a station that is
forwarded to voice mail, you 
hear repeatingdouble tones and the display shows DEST
FORWARDED To VOICE MAIL. You can
then hang up to complete the transfer, or re-turn to the caller on transfer hold by doing
one of the following:For an outside or 
in&corn call, press the
XFR key twice (or press the SPCL key once
and enter the Transfer Call feature code 
[345]
tWiCe).
For an outside call, press the call key or indi-
vidual trunk key.
mfer to voice mail: If transferring to the
voice mail unit, you 
hear a single tone and thesystem waits for you to enter the mailbox
number (display shows ENTER VOICE
MAILBOX 
#). Enter the desired mailbox
number.
If you do not enter a mailbox number before
you hang up, the 
caller will bc connected to
the 
voice mail unit and must enter the mail-
box number after listening to the introducto-
ry voice prompts.
If the system is checking for a valid mailbox
number and you enter a valid 
mailbox num-
k the transfer is completed to voice mail
(display shows CALL TRANSFERRED ToVOICE 
h&IL).
If the system is checking for a valid mailboxnumber and the number you 
entd is
invalti you hear reorder tones (display
shows INVALIDMAlLBOXNUhJBEREN-
TERED) and you must enter the correct num-
ber.
If the system is not checking for a valid mail-
box uruubq hang up to complete the transfer.
Psge 4-103 
						

							EeEember1994lNTER-TELPRACTIcEsIMX/GMX 256 INST4LLATION & MAINTENANCE
(2)
c.Wansfer-to-park: If transferring to a trans-
fer-to-park location, hang up to complete thetransfer, or transfer the call to hold as de-
scribed in the second part of step 4. Then
page the desired party and announce the call.
The party must reverse transfer the call. Note
that if the call is not answered, it will recall
your station if transferred directly or will re-call the called transfer-to-park location’s
attendant if transferred to hold.
d.lkansfer to a hunt group: Iftransferringthe
call to a hunt group, the transfer is automati-
cally completed when you dial the pilot num-
ber. Hang up.
If d&r& wait for an answer and announce the
call. One of the following occurs:
a.
b.
If the call is accept& continue to step 3.If the call is 
refuseri, the station is busy or
there is no answer: Skip to step 4 or do one of
the following.To return to the caller: Do one of the fol-
lowing.
For an outside or intercom call, press
the XFR key twice (or press the SPCLkey once and enter the Transfer Call
feature code [345] twice).
For an outside call, press the call key or
individual trunk key.To try another station: 
Rcss the XFS key
(or press the SPCL key and enter the Transfer
CO feature code -345, or the Transfer Inter-
com feature code
- 346) and dial another
extension number.
(3)If it becomes necessary to split between the
calledparty and the caller waiting to be trans-
fizr& you may use the Ke.yset Call Splitting
feature code as follows:
a.Press the SPCL key and enter the Keyset CallSplitting feature code (338). The station
waiting to receive the transfer is placed on
hold and you are connected to the party wait-
ing to be transferred.b. Press the SPCL key and enter 338 again to
speak to the station user waiting to receive
the transfer and place the party to be trans-
ferred on hold.
c.Hang up to complete the transfer.
(4)To complete the transfer: Hang up, press an-
other call key, or press the IC key to complete the
transfer. The call will ring at the station. (Receiv-
ing station’s display shows 
XXK TRANSPER
PROM XXX or GRP #XX TRANSFER PROM
XXX.) If the station is busy, the call camps on
and sends call waiting signals.To transfer the 
call to hold: Press the HOLD
key (or press the SPCL key and enter the Individ-
ual Hold feature code
- 336) to place the call on
hold at the called station. The call will not ring or
send call waiting signals until the Hold timer ex-
p&S.To complete the transfer and then make a
page: Press the PAGE key. The call will auto-
matically be transferred to hold at the called sta-
tion and you will be connected to the paging net-
work. Enter the desired paging zone code andmake your announcement before the Paging
timer expires.35.6 
TOREVERSEllUhWER(PICKUP)ACALLRLNGINGOR
HOLLWGATANOlHERSlM7ON:
(1)Lift the handset or press the SPKR key.
(2)EITHER, Press the DSS/BLP key of the stationwhere the call is ringing or holding and then
press the XFR key.
OR, Enter the Reverse Transfer feature code (4)
and then press the 
DSS/BLP key of the station
where the call is ringing.
(3)
Ifthe system is not programmed to automatically
connect reverse transfers, press the call or indi-
vidual trunk key or IC key. The key is fluttering if
the call was on hold or flashing if the call was
ringing.
:‘32_
.;:.’Page 4-104 
						

							INTEIt-TELPBACTIcE!3IMX/GMX 256lN~TION & MAINTENANCEFEATUBESIssue 1, November 1994B. 
ATl’ENBANTBFCALL
35.7When a call is placed on hold .or is transferred
from one station to another, certain system timers limitthe amount of time the call may remain unattended.
After that time, the call recalls the station that 
trans-
ferred.it or placed it on hold. If the call remains unan-
swered at the station until the Recall timer expires, it re-
calls the station’s attendant If the attendant station is
busy, the call camps on and the display shows the source
of the recall. 
Ifthe call is not answered before the Aban-
doned Call timer expires, the system disconnects thecall.
35.8If a station user transfers or forwards an outsidecall to an outside telephone number and a loop start
trunk is involved (this does not apply to ground starttrunks), the call is limited by the Unsupervised CO
timer. When the timer expires, one of the outside parties
can 
reset the timer by pressing any M’MF key. If the
timer is not reset, the call recalls the primary attendant
station and causes the CNF key to flash. (Display 
key-sets show UNSUPERVISED CO RECALL.) This
serves two purposes:l
It allows the attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call recalls, the
attendant can disconnect the call or allow it to con-
tinue.l
If the callers hang up before the attendant re.&ves
the recall, the system may not have disconnected the
trunks because a disconnect was not received from
the 
central office. The attendant must disconnect thecall.
35.9Arecall signals the attendant’s station with a dis-
play message, a recall ring signal (a repeating signal of
four tones and a pause), and a call or individual trunk
key flashing at the medium rate. If there is no attendant,
or if the system is in night mode, the call recalls the sta-
tion that transferred the call or placed it on hold until the
Abandoned Call timer expires; then the call is discon-
nected.35.10 If the attendant has calls forwarded, recalls
from stations follow internal call forward requests. Re-
calls do not forward to outside telephone numbers, but
recall the attendant’s station until they are answered orthe Abandoned Call timer expires. Placing the atten-
dant’s station in do-not-disturb does not block recalls or
direct ring-in calls.When you see a hold or transfer recall display (HOLD
RECALL FROM GRP #XX [or group name] RECALL
FROM EX XXX [or user 
namel) and hear a recall ring
signal (a repeating signal of four tones and a pause):
(1)Lift the handset or press the 
SPKR key.
(2)press the medium-flashing call key or individual
trunk key or press the ANSWER 
key. If morethan one trunk is recalling, pressing the
ANSWER key accesses the outside call indi-
cated on the display.35.12 
TOANSWERAHOLVRECAU~OM~
INlERcobf CALL:When you see a hold recall display (HOLD RECALL
FROM XXX) and hear a recall ring signal (a repeating
signal of four tones and a pause):
EIlHER, Lift the handset or press the SPKR
key, then press the IC key.
OR, For quick handsfree operation, simply press
the IC key.
NOTE: If you are busy when the intercom call
recalls, it will camp on. The 
IC key flashes at the
medium rate, but you do not hear recall ring sig-
nals.35.13 
ToANSWER AN UNSUFERVl~ OVlWDE GILL RE-
CALL
When you see the unsupervised recall display (UNSU-
PERVISED CO RECALL), hear a recall ring signal (a
repeating signal of four tones and a pause), and see the
CNF key flashing at the medium rate:
(1)Lift the handset and press the CNF key to con-
nect with both trunks. (If you have automatic 
CGcall 
access, you do not need to press the CNF
key.) The CNF key flashes slowly and the display
shows CONFERENCE WITH GRP 
#xX GRP
#XX.
(2)Check to see if the trunk is still beii used.
(3)If the parties am still talking, press the CNF key
again and hang up to return the parties to their
conversation. The CNF key flutters. You can en-
ter the conference at any time by pressing the
fluttering CNF key. When the Conference-Hold
timer expires, the conference recalls your station
again.
If the parties have hung up, hang up to discon-
nect the call.Page 4-105 
						

							INTER-TEL4PRAcTICJsSIMX/GMX 256 INSTALLATION & MAINTENANCE
C.PLACING THE SYSTEM IN 
NIGHT MODE
35.14Each attendant can place the associated tenant
group in night mode to change the allowed-answer and
ring-in assignments to the night lists. 
The primary atten-
dant can 
place the entire system (all tenant groups) in
day or night mode. There is no hold or transfer attendant
recall during night mode. Hold and transfer recalls ring
at the station that transferred them or placed them on
hold. If a recall is not answered before the Abandoned
Call timer expires, the call is disconnected. Unsuper-
vised call recalls and unassigned 
DIDtrunks will contin-ue to ring at the primary attendant’s station in night
mode.
35.15The night switch relay, if programmed, is acti-vated when the system is placed in night mode and
turned off when the system is placed in day mode. Thenight relay is programmed in the database (see page
5-73 in PROGRAMMING,and page 2-10 in SPECIFI-
CKI’IONS for more infomation).
35.16lV TUWNIGHTMODE ON OR Ol?F:
While on hook, press the SPCL key and enter the
Night Ring On/Off feature code (010). You hear
a single confirmation tone. Ifplacing the system
in night mode, the display shows SYSTEM IS
NOW IN NIGHT 
RING until the night mode is
canceled (this appears on all attendant’s displaysif the primary attendant placed the system in
night mode). If placing the system in day mode,
your display shows SYSTEM IS NOW IN DAY
RING for five seconds (if the primary attendant
placed the system in day mode the night mode
display is cleared at all other attendant stations).
Page 4-106