Kodak Professional 6800 User Manual

6-1
6Troubleshooting
Resolving Potential Problems
ProblemDescription or CausePossible Solution
Paper jam; error light is on, 
printer does not operateThe paper is stuck in the 
printer.Clear the paper jam. See “Clearing a Paper Jam” 
on page 6-3.
Prints have linear streaksThe thermal head is dirty. Clean the thermal head. See “Cleaning the 
Thermal Head and Stripper Plate” on page 5-2.
If the problem persists, the heating element may 
be damaged. Contact your KODAK 
representative for service.
Prints...

 6-2 Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the operator panel. 
If the problem persists, contact your KODAK representative for service.
Menu AdvancePaper
EnterPaper
Rewind/Clear Error Ready Power
Photo Printer 6800Kodak
Error MessageDescription or CausePossible Solution
Paper Empty The paper is empty or is not loaded. Load the paper. See “Loading the Paper” 
on page 1-8.
Ribbon Empty The ribbon is empty or is not loaded. Load...

Troubleshooting
6-3
Clearing a Paper Jam
If the Paper Jam message is displayed on the operator panel, there are two 
methods that you can use to try to clear the paper jam. 
Method 1
1.Press Paper Rewind until the Paper Empty message appears.
2.Press Paper Advance to re-load the paper into the printer.
The printer advances the paper, then cuts and discharges about 20 in. 
(508 mm) of blank paper. This reduces the possibility of fingerprints 
or other damage to the prints. It does not decrease the 750 4 x...

 6-4 Troubleshooting
5.Close the upper cover and turn on the printer.
6.Press Paper Rewind to rewind the paper into the printer.
If the Paper Jam message still appears on the operator panel, press 
Paper Rewind again.
7.Open the upper cover and reload the ribbon. See “Loading the Ribbon” 
on page 1-5.
8.Close the upper cover.
9.Reload the paper. See “Loading the Paper” on page 1-8.
NOTE:  If the Paper Jam message is still displayed on the operator panel, and 
you are at the end of a paper roll, it is...

A-1
Appendix A:  Important 
Printer 
Information
System Requirements 
 Personal computer with MICROSOFT WINDOWS 2000 or 
MICROSOFT WINDOWS XP operating system
 Minimum 1.0 GHz PENTIUM III microprocessor
 Minimum 128 MB of RAM; 2 GB of available hard disk space
NOTE:  You may need up to 256 MB of RAM and 10 GB of hard disk space for 
acceptable performance with some imaging applications on high 
performance, multi-tasking operating systems.
 USB High Speed (2.0) compliant host device
Printer...

 A-2 Important Printer Information
Printer Supplies
Paper and RibbonEach Photo Print Kit contains the correct media set (roll-feed paper and 
ribbon) for your printer model, either the KODAK Photo Printer 6800 or 
KODAK Photo Printer 6805. Photo Print Kits are sold separately.
IMPORTANT: For best results, replace both the paper and ribbon at the 
same time.
* The paper roll contains a small amount of additional paper to allow for the 
extra feed when loading the paper and to minimize end of roll...

Important Printer Information
A-3
Handling and Storing the 
Paper and RibbonFor the best quality prints, carefully handle and store your paper and ribbon:
 To avoid fingerprints, handle the ribbon by the spool ends; do not touch 
the ribbon material. Do not touch the glossy side of the paper.
 Store the paper and ribbon away from direct sunlight.
Thermal Printer 
Cleaning KitUse the KODAK Thermal Printer Cleaning Kit when performing routine 
maintenance on the printer (see page 5-1). One Thermal...

 A-4 Important Printer Information
Getting Help
Help with your printer is available from the following sources:
 Troubleshooting section in this manual, Chapter 6.
 Your KODAK Customer Service representative.
Downloaded From ManualsPrinter.com Manuals 

B-1
Appendix B:   Safety and 
Regulatory 
Information
Important Safety Information
CAUTION:
Use of controls or adjustments, or performance of procedures 
other than those specified in this manual may result in injury 
and/or damage to the printer.
 The power outlet should be easily accessible and installed near the 
printer.
 Position the power cable so that it cannot be pulled on or tripped over.
 Never allow the power cable to contact hot surfaces.
 The power outlet must be grounded. An ungrounded...

 B-2 Safety and Regulatory Information
Safety Labels
Please observe the important safety warnings that are posted on the printer.
This label is posted behind the trim tray.
CAUTION HOT SURFACE
To avoid burns, use caution when closing the cover.
CAUTION HOT SURFACE
The thermal head becomes extremely hot
during normal operation. Do not touch it.
CAUTION SHARP OBJECTS
The metal edges of the printer may be sharp.
CAUTION SHARP CUTTER BLADE
There are sharp cutter blades inside the printer. Do not 
insert...