Kodak Professional 6800 User Manual

							6-1
6Troubleshooting
Resolving Potential Problems
ProblemDescription or CausePossible Solution
Paper jam; error light is on, 
printer does not operateThe paper is stuck in the 
printer.Clear the paper jam. See “Clearing a Paper Jam” 
on page 6-3.
Prints have linear streaksThe thermal head is dirty. Clean the thermal head. See “Cleaning the 
Thermal Head and Stripper Plate” on page 5-2.
If the problem persists, the heating element may 
be damaged. Contact your KODAK 
representative for service.
Prints have streaks made up of 
small dotsThe cleaning rollers are dirty. Clean the cleaning rollers. See “Cleaning the 
Cleaning Rollers” on page 5-3.
Print size or aspect ratio is not 
what you expectedThe image file or printing 
options need to be adjusted in 
your photo printing software 
application.In your photo printing software application:
 Use the Fit to Page or Clip options (may not 
be offered by all photo printing 
applications).
 Adjust the image size to match the paper 
size.
 Make sure the Portrait / Landscape setting 
matches the orientation of the picture.
 For details, see the photo printing 
application online Help.
NOTE:  It is not necessary to adjust the image 
resolution (dpi) to match the printer 
resolution. The printer driver 
automatically scales your image to 
match the printer resolution.
Insufficient Memory errors occur 
on your computer (not on the 
printer) after making a substantial 
number of printsYour computer is low on RAM 
and/or disk caching memory. 
This can happen when you are 
manipulating (rotating, 
scaling, retouching, etc.) 
high-resolution images (>72 
dpi). Minimize the number of images that are open 
at the same time.
 Purge the contents of the clipboard often.
 Close all applications except the photo 
printing software application.
 See the photo printing software application 
online Help for tips on memory optimization.
 See page A-1 for minimum and 
recommended system requirements.
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							 6-2 Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the operator panel. 
If the problem persists, contact your KODAK representative for service.
Menu AdvancePaper
EnterPaper
Rewind/Clear Error Ready Power
Photo Printer 6800Kodak
Error MessageDescription or CausePossible Solution
Paper Empty The paper is empty or is not loaded. Load the paper. See “Loading the Paper” 
on page 1-8.
Ribbon Empty The ribbon is empty or is not loaded. Load the ribbon. See “Loading the Ribbon” 
on page 1-5.
Incorrect Paper/
Incorrect RibbonThe loaded paper and ribbon are not the 
same width.Make sure the paper and ribbon are the 
same width. Load the correct paper or 
ribbon. See page 1-8 or page 1-5. 
Paper Jam XX The paper is stuck in the printer or paper 
path.See “Clearing a Paper Jam” on page 6-3.
Cover Open The upper cover is open or not latched. Close the cover by pressing on the center of 
the cover until it clicks.
Paper Guide Error The paper and paper guide sizes are 
different.Load the correct paper. See “Loading the 
Paper” on page 1-8.
Data Error There is a communication problem 
between the printer and host computer.Check the host computer.
Mecha Error XX The printer has a mechanical problem. Contact your KODAK representative for 
service. Have available:
 the error code number (XX) 
 the printer model number and serial 
number (listed on the printer data 
plate) Control Error XX The printer has a system control problem.
TempSensErr XX The printer has a problem with the 
temperature sensor.
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							Troubleshooting
6-3
Clearing a Paper Jam
If the Paper Jam message is displayed on the operator panel, there are two 
methods that you can use to try to clear the paper jam. 
Method 1
1.Press Paper Rewind until the Paper Empty message appears.
2.Press Paper Advance to re-load the paper into the printer.
The printer advances the paper, then cuts and discharges about 20 in. 
(508 mm) of blank paper. This reduces the possibility of fingerprints 
or other damage to the prints. It does not decrease the 750 4 x 6 in. 
print capacity of the paper roll (see page A-2).
The operator panel displays the Ready message.
Method 2If the Paper Jam message is still displayed on the operator panel:
1.Turn off the printer and open the upper cover.
2.Remove the ribbon from the printer. 
CAUTION:
Prevent damage to the printer. Do not pull abruptly on the 
paper.
3.Slowly and carefully pull the jammed paper out of the printer.
4.Cut off any damaged or printed areas of the paper.
NOTE:  Do not damage or mark any of the rollers.
Menu AdvancePaper
EnterPaper
Rewind/Clear Error Ready Power
Photo Printer 6800Kodak
Menu AdvancePaper
EnterPaper
Rewind/Clear Error Ready Power
Photo Printer 6800Kodak
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							 6-4 Troubleshooting
5.Close the upper cover and turn on the printer.
6.Press Paper Rewind to rewind the paper into the printer.
If the Paper Jam message still appears on the operator panel, press 
Paper Rewind again.
7.Open the upper cover and reload the ribbon. See “Loading the Ribbon” 
on page 1-5.
8.Close the upper cover.
9.Reload the paper. See “Loading the Paper” on page 1-8.
NOTE:  If the Paper Jam message is still displayed on the operator panel, and 
you are at the end of a paper roll, it is possible that a segment of 
paper is too short to automatically exit the printer. Remove the front 
cleaning roller (see “Cleaning the Cleaning Rollers” on page 5-3) 
and remove the segment of paper.
Recovering from a Power Interruption
CAUTION:
If the printer loses power while printing, the printer stops with 
the thermal head positioned against the platen roller. The 
platen roller could be deformed and damaged if the thermal 
head is left in this position. 
If a power outage occurs:
1.Open the upper cover immediately to release the pressure on the platen 
roller. Leave the cover open until power is restored.
2.When power is restored, restart the printer by following the procedure 
for “Clearing a Paper Jam” on page 6-3.
3.Submit your print job again.
Menu AdvancePaper
EnterPaper
Rewind/Clear Error Ready Power
Photo Printer 6800Kodak
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							A-1
Appendix A:  Important 
Printer 
Information
System Requirements 
 Personal computer with MICROSOFT WINDOWS 2000 or 
MICROSOFT WINDOWS XP operating system
 Minimum 1.0 GHz PENTIUM III microprocessor
 Minimum 128 MB of RAM; 2 GB of available hard disk space
NOTE:  You may need up to 256 MB of RAM and 10 GB of hard disk space for 
acceptable performance with some imaging applications on high 
performance, multi-tasking operating systems.
 USB High Speed (2.0) compliant host device
Printer Specifications
Dimensions Width
Depth
Height11.4 in. (290 mm) 
19.6 in. (496 mm) 
13.6 in. (346 mm) 
Weight 
(without ribbon and paper)56 lbs (25 kG)
Operating 
environmentTemperature
Relative Humidity50 to 95° F (+10 to +35° C)
20 to 80%
Power Voltage/Frequency (auto 
detection of the following ranges)90V to 132V / 48 Hz to 62 Hz
180V to 264V / 48 Hz to 62 Hz
Power consumption  320 watts maximum
Print size KODAK Photo Printer 6800:
 4 x 6 in. (102 x 152 mm)
 6 x 8 in. (152 x 203 mm) with border
 6 x 8 in. (152 x 203 mm) borderless
KODAK Photo Printer 6805:
 3.5 x 5 in. (90 x 127 mm)
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							 A-2 Important Printer Information
Printer Supplies
Paper and RibbonEach Photo Print Kit contains the correct media set (roll-feed paper and 
ribbon) for your printer model, either the KODAK Photo Printer 6800 or 
KODAK Photo Printer 6805. Photo Print Kits are sold separately.
IMPORTANT: For best results, replace both the paper and ribbon at the 
same time.
* The paper roll contains a small amount of additional paper to allow for the 
extra feed when loading the paper and to minimize end of roll impressions. Printing time 
(after file download)4 x 6 in. (102 x 152 mm) - 11 seconds 
6 x 8 in. (152 x 203 mm) - 19 seconds
3.5 x 5 in. (90 x 127 mm) - 11 seconds
KODAK Photo Print Kit 6800 / 4R Specifications 
Storage specifications 86° F (30° C) or lower
60% relative humidity or lower
Capacity 750 prints, paper and ribbon*
Paper and ribbon width 6 in. (152 mm)
Ribbon patch length 4 in. (102 mm)
KODAK Photo Print Kit 6800 / 6R Specifications 
Storage specifications 86° F (30° C) or lower
60% relative humidity or lower
Capacity 750 - 4 x 6 prints, paper, and ribbon* or
375 - 6 x 8 prints, paper, and ribbon*
Paper and ribbon width 6 in. (152 mm)
Ribbon patch length 8 in. (203 mm) 
KODAK Photo Print Kit 6805 / 3R Specifications 
Storage specifications 86° F (30° C) or lower
60% relative humidity or lower
Capacity 750 prints, paper, and ribbon*
Paper and ribbon width 5 in. (127 mm)
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							Important Printer Information
A-3
Handling and Storing the 
Paper and RibbonFor the best quality prints, carefully handle and store your paper and ribbon:
 To avoid fingerprints, handle the ribbon by the spool ends; do not touch 
the ribbon material. Do not touch the glossy side of the paper.
 Store the paper and ribbon away from direct sunlight.
Thermal Printer 
Cleaning KitUse the KODAK Thermal Printer Cleaning Kit when performing routine 
maintenance on the printer (see page 5-1). One Thermal Printer Cleaning Kit 
is included with your printer.
WARNING:
Alcohol is a flammable liquid. It can cause eye irritation 
and dry skin. Wash your hands with soap and water 
following any maintenance procedures where you use 
alcohol pads. 
Print CatcherThe KODAK Photo Printer 6800/6805 comes with a print catcher that collects 
3.5 x 5 in. and 4 x 6 in. finished prints. Use the KODAK Photo Printer 6800/6R 
Print Catcher to collect 6 x 8 in. finished prints.
Packing and Transporting the Printer
1.Remove the paper and ribbon from the printer.
2.Reinstall the packing materials; see page 1-3.
3.Repack the printer in the original packing box. See the 
packing/unpacking instructions included with the box.
ENERGY STAR Partner
As an ENERGY STAR Partner, Eastman Kodak Company has determined that 
this product meets the ENERGY STAR guidelines for energy efficiency.
KODAK Thermal Printer Cleaning Kit
Catalog number 172-1117
Contents Individually packaged alcohol pads (10)
KODAK Photo Printer 6800/6R Print Catcher
Catalog number 816-9690
Contents Print Catcher (1)
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							 A-4 Important Printer Information
Getting Help
Help with your printer is available from the following sources:
 Troubleshooting section in this manual, Chapter 6.
 Your KODAK Customer Service representative.
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							B-1
Appendix B:   Safety and 
Regulatory 
Information
Important Safety Information
CAUTION:
Use of controls or adjustments, or performance of procedures 
other than those specified in this manual may result in injury 
and/or damage to the printer.
 The power outlet should be easily accessible and installed near the 
printer.
 Position the power cable so that it cannot be pulled on or tripped over.
 Never allow the power cable to contact hot surfaces.
 The power outlet must be grounded. An ungrounded outlet can cause 
fire, electric shock, or harmful interference to nearby electrical devices.
 Use only the power cable provided with the printer.
 Do not operate the printer with a damaged power cable.
 Always unplug the power cable from the printer before cleaning or when 
the printer is not in use.
 If the printer has been dropped or damaged, be sure a qualified service 
person examines the printer before you use it.
 Do not block the filter openings on the printer cabinet.
 Do not expose the printer to moisture or water.
 Do not allow any foreign objects or liquids to fall or spill inside the 
printer. Fire or electric shock could result.
 The thermal head becomes extremely hot during normal operation. Do 
not touch it.
 Alcohol pads are used to clean the thermal head and other internal 
printer components. In the United States for health, safety, and 
environment information, call 585-722-5151. Customers outside the 
U.S. can contact their local KODAK Customer Service representative.
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							 B-2 Safety and Regulatory Information
Safety Labels
Please observe the important safety warnings that are posted on the printer.
This label is posted behind the trim tray.
CAUTION HOT SURFACE
To avoid burns, use caution when closing the cover.
CAUTION HOT SURFACE
The thermal head becomes extremely hot
during normal operation. Do not touch it.
CAUTION SHARP OBJECTS
The metal edges of the printer may be sharp.
CAUTION SHARP CUTTER BLADE
There are sharp cutter blades inside the printer. Do not 
insert hands or objects.
P/N 2J5439
1641132233
P/N 2J5451
1641132182
P/N 2J5452
1641132183
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