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Konica Minolta bizhub 131f User Manual

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    							Maintenance and Troubleshooting16
    bizhub 131f/190f 16-23
    Please Supply Paper  The paper cassette or bypass tray is out of paper. Supply paper to the 
    cassette and/or the bypass tray. 
    Please Wait  Your machine’s printer is either warming up or busy. Please wait until 
    the machine is finished printing and then re-try your command or oper-
    ation 
    Polling  In Use  You tried to store the regular polling document in your machine, where 
    one already had been stored. Wait for the machine to complete the reg-
    ular polling operation or delete the stored document. 
    Printer In Use  The command you are trying to enter requires the use of the printer, 
    which is already in use. Wait for the machine to f nish printing. 
    Protect  Doc.  Stored  A received document was in your machine’s memory when you tried to 
    turn off the security reception passcode. Print the received document 
    from your machine’s memory, then retry the desired operation. 
    Protect is ON When the user authentication is active, the machine rejects operation 
    by a user with limited access registration. To cancel the restriction, re-
    set the user authentication setting to Off. (See “Security features 
    [CD]” on page 13-3.)
    Replace Drum Soon  Your drum will need to be replaced soon. Please contact your local 
    dealer to purchase a new drum cartridge if you don’t already have one. 
    Replace Drum Unit 
    Printer Not Usable Your drum cartridge doesn’t work. Your machine cannot print until it is 
    replaced with a new drum cartridge. 
    Remove Bypass Pa-
    per Open&Close-
    FrontCover A paper is not properly fed into the machine through the bypass tray. 
    Pull up the f apper release lever and pull the paper out of the machine. 
    Then open and close the front cover to reset the printer. 
    Scanner In Use  The command you are trying to enter requires the use of the scanner, 
    which is already in use. Wait for the machine to complete the scan, then 
    re-try the desired command. 
    SecurityRx is Off  You tried to turn the security reception on by pressing a soft key as-
    signed to Security, but the security reception setting is not set to on. 
    To set the security reception setting to on, see “Security features [CD]” 
    on page 13-3. 
    Select Paper Size  You tried to make a copy in the following conditions:
    • Paper size selection is set to Auto. 
    • The bypass tray has the paper other than A4, A5 or F4. 
    • Paper cassette runs out of paper. 
    Press [Paper Size/Next Doc.] to select your desired paper. 
    Sub-address In Use  You tried to enter a subaddress identical to one already being used in 
    another F-code box. Enter a different subaddress. 
    Toner Almost Empty  Your machine is almost out of toner. Please contact your local dealer 
    soon to purchase a new toner cartridge if you don’t already have one. 
    Toner Empty Printer 
    Not Usable Your toner cartridge is empty. Replace the toner cartridge. Your ma-
    chine cannot print until it is replaced with a new toner cartridge. 
    Too Many Characters  You attempted to enter too many numbers or other characters in the 
    current operation. Press [Cancel] to delete the extra characters, then try 
    again. 
    Message on the LCDWhat it means/What to do
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    							16Maintenance and Troubleshooting
    16-24 bizhub 131f/190f
    Too  Many  Locations  You tried to enter too many numbers for a broadcast. You can enter up 
    to 200 autodialer number and up to 30 numbers entered through the 
    numeric keys. Press [Cancel] to delete the extra numbers. 
    Too Many Steps  You tried to enter too many steps for a macro. You can enter up to 60 
    steps into a macro key. 
    Unable to Reduce  In the reduction copy using the ADF, if the calculated ratio is smaller 
    than minimum reduction ratio (25%), this message will appear and you 
    cannot make the reduction copy. Use the document glass, however 
    parts of the image might not be copied. 
    Unable to Sort Start/
    Stop In PC printing, the data is too large to sorting. Press [Start] and the ma-
    chine makes a print without collation. Press [Stop] and the current PC 
    printing job will be cancelled. 
    Use  FBS  Glass  You tried to enlargement copy using the ADF. Your machine cannot en-
    largement copy from the ADF. Please set your document on the docu-
    ment glass to make the enlargement copy. 
    Message on the LCDWhat it means/What to do
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    							Maintenance and Troubleshooting16
    bizhub 131f/190f 16-25
    16.2.4 Check Message printouts
    When there is a problem with a fax call and your machine detects an error, it 
    produces an error printout headed by the words Check Message. This 
    printout lists the follow-ing information about the fax transaction:
    -The resulting error code (See “Error code” on page 16-26.)
    -A communications error message (See What error messages can 
    mean, below.)
    -The TTI (or phone number) of the fax machine with which your machine 
    had attempted to communicate.
    What error messages can mean
    The error messages on Check Message printouts can mean a variety of 
    things. Here is a brief summary:
    Error messagePossible meanings
    Check condition of remote fax.  • Remote  machine  malfunctioned
    • No Handshake signals from remote fax
    • Wrong phone number reached 
    Repeat transmission.  • Poor phone line conditions No Handshake signals from re-
    mote fax Document misfeed or miscount 
    Unable to reach remote machine after attempting specifed 
    number of redial tries 
    Line is busy. • Remote machine line was busy
    • Remote machine line didn’t answer 
    Check received documents.  • Remote confirmation signal not received from remote fax 
    • Poor line conditions caused a poor image 
    Memory full. • Remote fax memory is full 
    Dialing number is not set.  • Stored phone number failed to dial properly 
    Stopped. • Someone pressed [Stop] at the remote fax in the 
    • middle of the Handshake 
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    							16Maintenance and Troubleshooting
    16-26 bizhub 131f/190f
    16.2.5 Error code
    Dialing errors
    D.0.3, The remote unit didn’t respond, the call couldn’t be completed or 
    stop was
    D.0.8 pressed during dialing. Re-try the call. If your machine repeats the 
    message, call the remote fax unit’s operator and verify that unit is 
    operating properly.
    D.0.2 The remote unit is busy. Try the call again.
    D.0.6, Either the remote unit didn’t respond, the call somehow didn’t go 
    through or
    D.0.7 [Stop] was pressed during dialing. Try the call again.
    Reception errors
    R.1.1 The calling fax machine didn’t respond to your fax machine. This 
    can happen if someone dials a wrong number or if the remote ma-
    chine restricts access through use of a passcode.
    R.1.2 The two fax machines were incompatible. Your machine sends 
    and receives only ITU-T Group 3 fax communication, the industry 
    standard since the early 1980s.
    R.1.4 Someone pressed [Stop] at the receiving fax machine.
    R.2.3 Poor phone line conditions made fax communication impossible. 
    Call someone at the remote machine’s location.
    R.3.1 The sending fax machine detected too many errors from the re-
    ceiving fax machine.
    R.3.3 The sending fax machine is incompatible or had a document fee-
    der problem during transmission.
    R.3.4 Poor phone line conditions may have prevented your fax machine 
    from properly printing some or all of the pages it received.
    R.4.1 The machine received too large length data that over your machi-
    ne’s limit. 
    R.4.2 Either the line disconnected before transmission or the transmit-
    ting fax machine needs maintenance.
    R.4.4 The machine has reached its memory capacity.
    R.5.1, R.5.2 ECM reception failed (perhaps due to line noise).
    R.8.1 A compatibility error occurred.
    R.8.10 Line noise or other problems prevented line probing.
    R.8.11 The fax machine timed out while waiting for the retrain signal.
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    							Maintenance and Troubleshooting16
    bizhub 131f/190f 16-27
    Transmission errors
    T.1.1 The remote fax machine didn’t respond to your machine. Call so-
    meone at the remote machine’s location.
    T.1.4 [Stop] was pressed during transmission.
    T.2.1 Either the phone line disconnected during transmission or fax 
    communication became impossible due to bad phone line condi-
    tions. Try the call again.
    T.2.2 The two fax machines were incompatible. Your machine sends 
    and receives only ITU-T Group 3 fax communication, the industry 
    standard since the early 1980s.
    T.2.3 Bad phone line conditions made fax communication impossible. 
    Conditions can change rapidly, so try the call again later.
    T.3.1 The page counter in your fax machine detected a document fee-
    der error during transmission. Carefully re-insert the document 
    into the feeder and re-try the call.
    T.4.1 The telephone line disconnected during transmission because of 
    excessive modem errors or because remote unit ran out of paper. 
    Try the call again.
    T.4.2 After transmission began, poor line conditions developed. Try the 
    call again.
    T.4.4 Poor line conditions prevented transmission. Try the call again.
    T.5.1, ECM transmission failed (perhaps due to line noise). Conditions 
    can change
    T.5.2, T.5.3 rapidly, so try the call again later.
    T.8.1 A compatibility error occurred.
    T.8.10 Line noise or other problems prevented line probing.
    T.8.11 The remote fax machine didn’t complete the equalizer training 
    phase.
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    							16Maintenance and Troubleshooting
    16-28 bizhub 131f/190f
    16.2.6 Machine problems
    16.2.7 Faxing problems
    Symptom Suggested solutions 
    The LCD shows nothing, 
    and the keys are not work-
    ing. Check that the power switch is turned on. 
    The machine is not activat-
    ed when the power switch is 
    turned on. Check that the power cord is connected properly. 
    The machine beeps and 
    shows an error message. See “LCD error messages” on page 16-20. 
    Frequently document jams  • Check for the ADF cover is closed properly. 
    • If there is a foreign matter in the ADF, remove it. 
    • Ensure that the document is the proper weight. (See “Docu-
    ment handling” on page 4-7.) 
    • Clean the ADF rollers (see page 16-4.) 
    Frequently paper jams  • Ensure that the paper is the proper paper weight. (See “Paper 
    handling” on page 4-10.) 
    Symptom Suggested solutions 
    Cannot sending  • Check that the phone line is connected properly.
    • Check that the number stored in your autodailler is correctly.
    • Make sure that the machine is in fax mode. If not, change to 
    the mode to the fax mode by pressing [CopyFaxScan]. 
    Cannot stop  the sending  • Your machine cannot cancel a sending by pressing [Stop]. To 
    cancel a sending, press [Fax Cancel] and select a job you want 
    to cancel, then press [Enter]. (See “Reviewing or cancelling 
    commands [CD]” on page 9-12 for more details.) 
    Cannot receive automatical-
    ly • Check that the phone line is connected properly. 
    • Check that the machine is in the automatic receiving mode 
    (page 10-3). 
    • The memory may be full. If there is no paper in the cassette, 
    set a paper to print the received document stored in the mem-
    ory. 
    Cannot  receive  manually  • Make sure that the external phone is attached to your machine 
    to receive a fax manually. 
    • In manual receive mode, you must press [Start] before you 
    hang up the phone. 
    • The memory may be full. If there is no paper in the cassette, 
    set a paper to print the received document stored in the mem-
    ory. 
    Cannot store a document 
    into the memory • Make sure that the machine is in fax mode. If not, change to 
    the mode to the fax mode by pressing [CopyFaxScan].
    • The memory may be full. If there is no paper in the cassette, 
    set the paper to print the received document stored in the 
    memory. 
    • The number of document can be stored in the current opera-
    tion is full. Delete unnecessary document. 
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    							Maintenance and Troubleshooting16
    bizhub 131f/190f 16-29
    16.2.8 Copying problems
    16.2.9 Problems printing from your computer
    Symptom Suggested solutions 
    Cannot make a copy  • Make sure that the machine is in copy mode. If not, change to 
    the mode to the copy mode by pressing [Copy_Fax_Scan]. 
    • Make sure that the document is loaded correctly. 
    If placing the document on the platen glass, the side to be 
    copied should be face down. If placing the document in the 
    ADF, the side to be copied should be face up. 
    Copy quality is poor  See “Print quality problems” on page 16-31
    Symptom Suggested solutions 
    Cannot print from your com-
    puter • The USB cable or IEEE-1284 parallel cable is not connected 
    properly. Check the cable connection. 
    • The port setting is incorrect. 
    Check the printer port setting in the Windows Control Panel.
    • The printer driver may not be installed properly. 
    Reinstall the printer driver. 
    • Check the parallel port mode settings in the BIOS (Basic Input/
    Output System) of your computer. If the parallel port mode is 
    set to ECP (Extended Compatibilities Port) change it to Stand-
    ard and Bidirectional mode. (The BIOS of your computer may 
    list the Standard setting as Normal.)
    Printing is too slow  • Computer may not have enough memory. 
    Install more RAM in your computer. 
    • The print job is large or complex. 
    The machine takes a lot of times when printing a large print 
    jobs. Please wait the machine finish the job. 
    Print quality is poor  See “Print quality problems” on page 16-31
    The printing option does not 
    effect for the printouts. Some software applications overwrite the option set on the print-
    er property page. 
    Choose your printing options from the application. 
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    							16Maintenance and Troubleshooting
    16-30 bizhub 131f/190f
    16.2.10 Scanner problems
    Symptom Suggested solutions 
    Cannot scan a document  The TWAIN driver may not be installed properly. 
    Reinstall the printer driver. 
    KONICA MINOLTA 131f/
    190f scanner does not ap-
    pear in the list of the availa-
    ble scanner device on your 
    application software. The TWAIN driver may not be installed properly. 
    Reinstall the printer driver. 
    Cannot retrieve the scanned 
    document from the scan 
    box. • Make sure a scanning application is installed on your compu-
    ter. 
    • The USB cable or IEEE-1284 parallel cable is not connected 
    properly. 
    Check the cable connection. 
    • The TWAIN driver may not be installed properly. Reinstall the 
    printer driver. 
    Scanned image looks dirty  • The document glass or ADF glass may be dirty. Clean the 
    glass (see page 16-3).
    • Change the scanning contrast by pressing [Contrast]. 
    • Change the scanning resolution by pressing [Doc. Resolution]. 
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    							Maintenance and Troubleshooting16
    bizhub 131f/190f 16-31
    16.2.11 Print quality problems
    ProblemPossible cause
    Pages are blank  • The document is loaded incorrectly. Set the document face up 
    on the ADF or face down on the document glass. 
    • The toner cartridge may be defective. Remove the toner car-
    tridge and check it for damage. If the problem persists, replace 
    the toner cartridge. 
    Pages are black  • The toner cartridge may be defective. Remove the toner car-
    tridge and check it for damage. If the problem persists, contact 
    your local technical representative. 
    • The drum charge wire may be dirty. Open the front cover. To 
    clean the drum charge wire, pull the blue rod toward you, mak-
    ing sure it fully extends. Then return the rod to its original posi-
    tion. See page 16-5.
    Printouts are too light  • A scanning contrast setting that is too light is selected. Select a 
    darker contrast setting. 
    • The toner cartridge may be out of toner, or the toner may be 
    very low. Remove the toner cartridge and shake it a few times 
    to redistribute the toner inside. If the problem persists, replace 
    the toner cartridge. 
    • The paper is damp. Replace the paper. 
    Printouts are too dark  A scanning contrast setting that is too dark is selected. Select a 
    lighter contrast setting. 
    Printouts have a blurred 
    background • The document glass or ADF glass is dirty. Wipe the glass with a 
    dry soft cloth. 
    • The toner cartridge may be defective. Remove the toner car-
    tridge and check it for damage. If the problem persists, replace 
    the toner cartridge. 
    • The drum charge wire may be dirty. Open the front cover. To 
    clean the drum charge wire, pull the blue rod toward you, mak-
    ing sure it fully extends. Then return the rod to its original posi-
    tion. See page 16-5.
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    ABCDEABCDE
    ABCDEABCDE
    ABCDEABCDE
    ABCDEABCDE
    ABCDEABCDE
    ABCDE
    ABCDE
    ABCDE
    ABCDE
    ABCDE
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    							16Maintenance and Troubleshooting
    16-32 bizhub 131f/190f
    Printouts are of uneven 
    density • The toner may be unevenly distributed inside the toner car-
    tridge. Remove the toner cartridge and shake it a few times to 
    redistribute the toner inside. 
    • The drum cartridge may be defective. Remove the drum car-
    tridge and check it for damage. If the problem persists, replace 
    the drum cartridge. 
    Printouts have irregulari-
    ties The paper you are using may have absorbed moisture, perhaps 
    due either to high humidity or water having been spilled on the pa-
    per supply. Toner will not adhere well to wet paper. 
    Replace the paper with dry paper. 
    Printouts have white and/
    or black lines • The ADF glass or rollers of the ADF may be dirty. 
    • Clean the ADF glass and/or the rollers of the ADF. (See 
    page 16-3.) 
    • The drum charge wire may be dirty. Open the front cover, then 
    gently pull and push back the blue rod to clean the drum charge 
    wire. (See page 16-5.) 
    • The toner cartridge or drum cartridge may be defective. Re-
    move the cartridges and check them for damage. If the problem 
    persists, replace either or both of the cartridges as indicated. 
    • The drum charge wire may be dirty. Open the front cover. To 
    clean the drum charge wire, pull the blue rod toward you, mak-
    ing sure it fully extends. Then return the rod to its original posi-
    tion. See page 16-5.
    Printouts have toner 
    smudges • The document glass is dirty. 
    Wipe the document glass with a dry soft cloth. 
    • The document pad is dirty. 
    Clean the document pad with a soft cloth dampened with a mild 
    detergent. 
    • The toner cartridge or drum cartridge may be defective. Re-
    move the cartridges and check them for damage. If the problem 
    persists, replace either or both of the cartridges as indicated. 
    • If you find smudges on the back of the printouts, the transport 
    roller may be dirty. Your machine normally cleans the transport 
    roller automatically. If other solutions fail, please contact your 
    local technical representative.
    • The drum charge wire may be dirty. Open the front cover. To 
    clean the drum charge wire, pull the blue rod toward you, mak-
    ing sure it fully extends. Then return the rod to its original posi-
    tion. See page 16-5.
    ProblemPossible cause
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    B
    B
    B
    B A
    A
    A
    A
    ACDECDE
    CDECDE
    CDECDE
    CDECDE
    CDECDE
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    ABCDE
    ABCDE
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    ABCDE
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    ABCDE
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