Konica Minolta bizhub 190f User Manual

							Maintenance and Troubleshooting16
bizhub 131f/190f 16-23
Please Supply Paper  The paper cassette or bypass tray is out of paper. Supply paper to the 
cassette and/or the bypass tray. 
Please Wait  Your machine’s printer is either warming up or busy. Please wait until 
the machine is finished printing and then re-try your command or oper-
ation 
Polling  In Use  You tried to store the regular polling document in your machine, where 
one already had been stored. Wait for the machine to complete the reg-
ular polling operation or delete the stored document. 
Printer In Use  The command you are trying to enter requires the use of the printer, 
which is already in use. Wait for the machine to f nish printing. 
Protect  Doc.  Stored  A received document was in your machine’s memory when you tried to 
turn off the security reception passcode. Print the received document 
from your machine’s memory, then retry the desired operation. 
Protect is ON When the user authentication is active, the machine rejects operation 
by a user with limited access registration. To cancel the restriction, re-
set the user authentication setting to Off. (See “Security features 
[CD]” on page 13-3.)
Replace Drum Soon  Your drum will need to be replaced soon. Please contact your local 
dealer to purchase a new drum cartridge if you don’t already have one. 
Replace Drum Unit 
Printer Not Usable Your drum cartridge doesn’t work. Your machine cannot print until it is 
replaced with a new drum cartridge. 
Remove Bypass Pa-
per Open&Close-
FrontCover A paper is not properly fed into the machine through the bypass tray. 
Pull up the f apper release lever and pull the paper out of the machine. 
Then open and close the front cover to reset the printer. 
Scanner In Use  The command you are trying to enter requires the use of the scanner, 
which is already in use. Wait for the machine to complete the scan, then 
re-try the desired command. 
SecurityRx is Off  You tried to turn the security reception on by pressing a soft key as-
signed to Security, but the security reception setting is not set to on. 
To set the security reception setting to on, see “Security features [CD]” 
on page 13-3. 
Select Paper Size  You tried to make a copy in the following conditions:
• Paper size selection is set to Auto. 
• The bypass tray has the paper other than A4, A5 or F4. 
• Paper cassette runs out of paper. 
Press [Paper Size/Next Doc.] to select your desired paper. 
Sub-address In Use  You tried to enter a subaddress identical to one already being used in 
another F-code box. Enter a different subaddress. 
Toner Almost Empty  Your machine is almost out of toner. Please contact your local dealer 
soon to purchase a new toner cartridge if you don’t already have one. 
Toner Empty Printer 
Not Usable Your toner cartridge is empty. Replace the toner cartridge. Your ma-
chine cannot print until it is replaced with a new toner cartridge. 
Too Many Characters  You attempted to enter too many numbers or other characters in the 
current operation. Press [Cancel] to delete the extra characters, then try 
again. 
Message on the LCDWhat it means/What to do
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							16Maintenance and Troubleshooting
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Too  Many  Locations  You tried to enter too many numbers for a broadcast. You can enter up 
to 200 autodialer number and up to 30 numbers entered through the 
numeric keys. Press [Cancel] to delete the extra numbers. 
Too Many Steps  You tried to enter too many steps for a macro. You can enter up to 60 
steps into a macro key. 
Unable to Reduce  In the reduction copy using the ADF, if the calculated ratio is smaller 
than minimum reduction ratio (25%), this message will appear and you 
cannot make the reduction copy. Use the document glass, however 
parts of the image might not be copied. 
Unable to Sort Start/
Stop In PC printing, the data is too large to sorting. Press [Start] and the ma-
chine makes a print without collation. Press [Stop] and the current PC 
printing job will be cancelled. 
Use  FBS  Glass  You tried to enlargement copy using the ADF. Your machine cannot en-
largement copy from the ADF. Please set your document on the docu-
ment glass to make the enlargement copy. 
Message on the LCDWhat it means/What to do
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-25
16.2.4 Check Message printouts
When there is a problem with a fax call and your machine detects an error, it 
produces an error printout headed by the words Check Message. This 
printout lists the follow-ing information about the fax transaction:
-The resulting error code (See “Error code” on page 16-26.)
-A communications error message (See What error messages can 
mean, below.)
-The TTI (or phone number) of the fax machine with which your machine 
had attempted to communicate.
What error messages can mean
The error messages on Check Message printouts can mean a variety of 
things. Here is a brief summary:
Error messagePossible meanings
Check condition of remote fax.  • Remote  machine  malfunctioned
• No Handshake signals from remote fax
• Wrong phone number reached 
Repeat transmission.  • Poor phone line conditions No Handshake signals from re-
mote fax Document misfeed or miscount 
Unable to reach remote machine after attempting specifed 
number of redial tries 
Line is busy. • Remote machine line was busy
• Remote machine line didn’t answer 
Check received documents.  • Remote confirmation signal not received from remote fax 
• Poor line conditions caused a poor image 
Memory full. • Remote fax memory is full 
Dialing number is not set.  • Stored phone number failed to dial properly 
Stopped. • Someone pressed [Stop] at the remote fax in the 
• middle of the Handshake 
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							16Maintenance and Troubleshooting
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16.2.5 Error code
Dialing errors
D.0.3, The remote unit didn’t respond, the call couldn’t be completed or 
stop was
D.0.8 pressed during dialing. Re-try the call. If your machine repeats the 
message, call the remote fax unit’s operator and verify that unit is 
operating properly.
D.0.2 The remote unit is busy. Try the call again.
D.0.6, Either the remote unit didn’t respond, the call somehow didn’t go 
through or
D.0.7 [Stop] was pressed during dialing. Try the call again.
Reception errors
R.1.1 The calling fax machine didn’t respond to your fax machine. This 
can happen if someone dials a wrong number or if the remote ma-
chine restricts access through use of a passcode.
R.1.2 The two fax machines were incompatible. Your machine sends 
and receives only ITU-T Group 3 fax communication, the industry 
standard since the early 1980s.
R.1.4 Someone pressed [Stop] at the receiving fax machine.
R.2.3 Poor phone line conditions made fax communication impossible. 
Call someone at the remote machine’s location.
R.3.1 The sending fax machine detected too many errors from the re-
ceiving fax machine.
R.3.3 The sending fax machine is incompatible or had a document fee-
der problem during transmission.
R.3.4 Poor phone line conditions may have prevented your fax machine 
from properly printing some or all of the pages it received.
R.4.1 The machine received too large length data that over your machi-
ne’s limit. 
R.4.2 Either the line disconnected before transmission or the transmit-
ting fax machine needs maintenance.
R.4.4 The machine has reached its memory capacity.
R.5.1, R.5.2 ECM reception failed (perhaps due to line noise).
R.8.1 A compatibility error occurred.
R.8.10 Line noise or other problems prevented line probing.
R.8.11 The fax machine timed out while waiting for the retrain signal.
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-27
Transmission errors
T.1.1 The remote fax machine didn’t respond to your machine. Call so-
meone at the remote machine’s location.
T.1.4 [Stop] was pressed during transmission.
T.2.1 Either the phone line disconnected during transmission or fax 
communication became impossible due to bad phone line condi-
tions. Try the call again.
T.2.2 The two fax machines were incompatible. Your machine sends 
and receives only ITU-T Group 3 fax communication, the industry 
standard since the early 1980s.
T.2.3 Bad phone line conditions made fax communication impossible. 
Conditions can change rapidly, so try the call again later.
T.3.1 The page counter in your fax machine detected a document fee-
der error during transmission. Carefully re-insert the document 
into the feeder and re-try the call.
T.4.1 The telephone line disconnected during transmission because of 
excessive modem errors or because remote unit ran out of paper. 
Try the call again.
T.4.2 After transmission began, poor line conditions developed. Try the 
call again.
T.4.4 Poor line conditions prevented transmission. Try the call again.
T.5.1, ECM transmission failed (perhaps due to line noise). Conditions 
can change
T.5.2, T.5.3 rapidly, so try the call again later.
T.8.1 A compatibility error occurred.
T.8.10 Line noise or other problems prevented line probing.
T.8.11 The remote fax machine didn’t complete the equalizer training 
phase.
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							16Maintenance and Troubleshooting
16-28 bizhub 131f/190f
16.2.6 Machine problems
16.2.7 Faxing problems
Symptom Suggested solutions 
The LCD shows nothing, 
and the keys are not work-
ing. Check that the power switch is turned on. 
The machine is not activat-
ed when the power switch is 
turned on. Check that the power cord is connected properly. 
The machine beeps and 
shows an error message. See “LCD error messages” on page 16-20. 
Frequently document jams  • Check for the ADF cover is closed properly. 
• If there is a foreign matter in the ADF, remove it. 
• Ensure that the document is the proper weight. (See “Docu-
ment handling” on page 4-7.) 
• Clean the ADF rollers (see page 16-4.) 
Frequently paper jams  • Ensure that the paper is the proper paper weight. (See “Paper 
handling” on page 4-10.) 
Symptom Suggested solutions 
Cannot sending  • Check that the phone line is connected properly.
• Check that the number stored in your autodailler is correctly.
• Make sure that the machine is in fax mode. If not, change to 
the mode to the fax mode by pressing [CopyFaxScan]. 
Cannot stop  the sending  • Your machine cannot cancel a sending by pressing [Stop]. To 
cancel a sending, press [Fax Cancel] and select a job you want 
to cancel, then press [Enter]. (See “Reviewing or cancelling 
commands [CD]” on page 9-12 for more details.) 
Cannot receive automatical-
ly • Check that the phone line is connected properly. 
• Check that the machine is in the automatic receiving mode 
(page 10-3). 
• The memory may be full. If there is no paper in the cassette, 
set a paper to print the received document stored in the mem-
ory. 
Cannot  receive  manually  • Make sure that the external phone is attached to your machine 
to receive a fax manually. 
• In manual receive mode, you must press [Start] before you 
hang up the phone. 
• The memory may be full. If there is no paper in the cassette, 
set a paper to print the received document stored in the mem-
ory. 
Cannot store a document 
into the memory • Make sure that the machine is in fax mode. If not, change to 
the mode to the fax mode by pressing [CopyFaxScan].
• The memory may be full. If there is no paper in the cassette, 
set the paper to print the received document stored in the 
memory. 
• The number of document can be stored in the current opera-
tion is full. Delete unnecessary document. 
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-29
16.2.8 Copying problems
16.2.9 Problems printing from your computer
Symptom Suggested solutions 
Cannot make a copy  • Make sure that the machine is in copy mode. If not, change to 
the mode to the copy mode by pressing [Copy_Fax_Scan]. 
• Make sure that the document is loaded correctly. 
If placing the document on the platen glass, the side to be 
copied should be face down. If placing the document in the 
ADF, the side to be copied should be face up. 
Copy quality is poor  See “Print quality problems” on page 16-31
Symptom Suggested solutions 
Cannot print from your com-
puter • The USB cable or IEEE-1284 parallel cable is not connected 
properly. Check the cable connection. 
• The port setting is incorrect. 
Check the printer port setting in the Windows Control Panel.
• The printer driver may not be installed properly. 
Reinstall the printer driver. 
• Check the parallel port mode settings in the BIOS (Basic Input/
Output System) of your computer. If the parallel port mode is 
set to ECP (Extended Compatibilities Port) change it to Stand-
ard and Bidirectional mode. (The BIOS of your computer may 
list the Standard setting as Normal.)
Printing is too slow  • Computer may not have enough memory. 
Install more RAM in your computer. 
• The print job is large or complex. 
The machine takes a lot of times when printing a large print 
jobs. Please wait the machine finish the job. 
Print quality is poor  See “Print quality problems” on page 16-31
The printing option does not 
effect for the printouts. Some software applications overwrite the option set on the print-
er property page. 
Choose your printing options from the application. 
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							16Maintenance and Troubleshooting
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16.2.10 Scanner problems
Symptom Suggested solutions 
Cannot scan a document  The TWAIN driver may not be installed properly. 
Reinstall the printer driver. 
KONICA MINOLTA 131f/
190f scanner does not ap-
pear in the list of the availa-
ble scanner device on your 
application software. The TWAIN driver may not be installed properly. 
Reinstall the printer driver. 
Cannot retrieve the scanned 
document from the scan 
box. • Make sure a scanning application is installed on your compu-
ter. 
• The USB cable or IEEE-1284 parallel cable is not connected 
properly. 
Check the cable connection. 
• The TWAIN driver may not be installed properly. Reinstall the 
printer driver. 
Scanned image looks dirty  • The document glass or ADF glass may be dirty. Clean the 
glass (see page 16-3).
• Change the scanning contrast by pressing [Contrast]. 
• Change the scanning resolution by pressing [Doc. Resolution]. 
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							Maintenance and Troubleshooting16
bizhub 131f/190f 16-31
16.2.11 Print quality problems
ProblemPossible cause
Pages are blank  • The document is loaded incorrectly. Set the document face up 
on the ADF or face down on the document glass. 
• The toner cartridge may be defective. Remove the toner car-
tridge and check it for damage. If the problem persists, replace 
the toner cartridge. 
Pages are black  • The toner cartridge may be defective. Remove the toner car-
tridge and check it for damage. If the problem persists, contact 
your local technical representative. 
• The drum charge wire may be dirty. Open the front cover. To 
clean the drum charge wire, pull the blue rod toward you, mak-
ing sure it fully extends. Then return the rod to its original posi-
tion. See page 16-5.
Printouts are too light  • A scanning contrast setting that is too light is selected. Select a 
darker contrast setting. 
• The toner cartridge may be out of toner, or the toner may be 
very low. Remove the toner cartridge and shake it a few times 
to redistribute the toner inside. If the problem persists, replace 
the toner cartridge. 
• The paper is damp. Replace the paper. 
Printouts are too dark  A scanning contrast setting that is too dark is selected. Select a 
lighter contrast setting. 
Printouts have a blurred 
background • The document glass or ADF glass is dirty. Wipe the glass with a 
dry soft cloth. 
• The toner cartridge may be defective. Remove the toner car-
tridge and check it for damage. If the problem persists, replace 
the toner cartridge. 
• The drum charge wire may be dirty. Open the front cover. To 
clean the drum charge wire, pull the blue rod toward you, mak-
ing sure it fully extends. Then return the rod to its original posi-
tion. See page 16-5.
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDEABCDE
ABCDEABCDE
ABCDEABCDE
ABCDEABCDE
ABCDEABCDE
ABCDE
ABCDE
ABCDE
ABCDE
ABCDE
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							16Maintenance and Troubleshooting
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Printouts are of uneven 
density • The toner may be unevenly distributed inside the toner car-
tridge. Remove the toner cartridge and shake it a few times to 
redistribute the toner inside. 
• The drum cartridge may be defective. Remove the drum car-
tridge and check it for damage. If the problem persists, replace 
the drum cartridge. 
Printouts have irregulari-
ties The paper you are using may have absorbed moisture, perhaps 
due either to high humidity or water having been spilled on the pa-
per supply. Toner will not adhere well to wet paper. 
Replace the paper with dry paper. 
Printouts have white and/
or black lines • The ADF glass or rollers of the ADF may be dirty. 
• Clean the ADF glass and/or the rollers of the ADF. (See 
page 16-3.) 
• The drum charge wire may be dirty. Open the front cover, then 
gently pull and push back the blue rod to clean the drum charge 
wire. (See page 16-5.) 
• The toner cartridge or drum cartridge may be defective. Re-
move the cartridges and check them for damage. If the problem 
persists, replace either or both of the cartridges as indicated. 
• The drum charge wire may be dirty. Open the front cover. To 
clean the drum charge wire, pull the blue rod toward you, mak-
ing sure it fully extends. Then return the rod to its original posi-
tion. See page 16-5.
Printouts have toner 
smudges • The document glass is dirty. 
Wipe the document glass with a dry soft cloth. 
• The document pad is dirty. 
Clean the document pad with a soft cloth dampened with a mild 
detergent. 
• The toner cartridge or drum cartridge may be defective. Re-
move the cartridges and check them for damage. If the problem 
persists, replace either or both of the cartridges as indicated. 
• If you find smudges on the back of the printouts, the transport 
roller may be dirty. Your machine normally cleans the transport 
roller automatically. If other solutions fail, please contact your 
local technical representative.
• The drum charge wire may be dirty. Open the front cover. To 
clean the drum charge wire, pull the blue rod toward you, mak-
ing sure it fully extends. Then return the rod to its original posi-
tion. See page 16-5.
ProblemPossible cause
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