Konica Minolta magicolor 1600W User Manual

							Solving Problems with Media Misfeeds 7-18
Solving Problems with Media Misfeeds
Frequent misfeeds in any area indicate that area should be checked, 
repaired, or cleaned. Repeated misfeeds may also happen if you’re 
using unsupported print media.
SymptomCauseSolution
Several 
sheets go 
through the 
printer 
together.The front edges of 
the media are not 
even.Remove the media and even up the 
front edges, then reload it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Media mis-
feed mes-
sage stays 
on.
Some media remains 
misfed in the printer.Recheck the media path and make 
sure that you have removed all of the 
misfed media.
Media is  
misfeeding.
The media is not cor-
rectly positioned in 
the tray.
Remove the misfed media and reposi-
tion the media properly in the tray.
The number of sheets 
in the tray exceeds 
the maximum 
allowed.Remove the excess media and reload 
the correct number of sheets in the 
tray. 
The media guides are 
not correctly adjusted 
to the media size.Adjust the media guides in the Tray 1 
to match the size of the media.
Warped or wrinkled 
media is loaded in the 
tray.Remove the media, smooth it out, and 
reload it. If it still misfeeds, do not use 
that media.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
The recommended 
label sheet is facing 
the wrong way in Tray 
1.Load the label sheets according to the 
manufacturer’s instructions.
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							Solving Problems with Media Misfeeds7-19
Media is  
misfeeding.
Envelopes are facing 
the wrong way in Tray 
1.Load the envelopes in Tray 1 so the 
flaps are facing down.
If the flaps are on the long edge 
(Envelope C6 and Envelope DL), load 
the envelopes with the flap edge 
toward the machine and the flap side 
facing down.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Print Media” on page 4-2.
Also, refer to http://printer.konicami-
nolta.com for a complete list of cur-
rently approved media.
The media feed roller 
is dirty.Clean the media feed roller.
For more details, refer to “Interior” on 
page 6-5. 
Symptom Cause Solution
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							Solving Other Problems 7-20
Solving Other Problems
To order KONICA MINOLTA consumables, go to www.q-shop.com.
SymptomCauseSolution
Printer 
power is not 
on.The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
Something is wrong 
with the outlet con
-
nected to the printer.
Plug another electrical appliance into 
the outlet and see whether it operates 
properly.
The power switch is 
not correctly turned 
on (I position).Turn the power switch off (O position), 
then turn it back to the on (I position). 
The printer is con-
nected to an outlet 
with a voltage or fre
-
quency that does not 
match the printer 
specifications.
Use a power source with the specifica-
tions listed in appendix A, “Technical 
Specifications.”
Printing 
takes too 
much time.The printer is set to a 
slow printing mode 
(for example, thick 
stock).It takes more time to print with special 
media. When using regular paper, 
make sure that the media type is set 
properly in the driver.
The printer is set to 
power saving mode.It takes time for printing to start in 
power saving mode.
The job is very com-
plex.
Wait. No action needed.
A toner cartridge for a 
different region or an 
unapproved toner 
cartridge is installed.Install a KONICA MINOLTA toner 
cartridge approved for your specific 
printer.
Blank pages 
are printed.One or more of the 
toner cartridges are 
defective or empty.Check the toner cartridges. The image 
will not print correctly or not at all, if the 
cartridges are empty.
The wrong media is 
being used.Check that the media type set in the 
driver matches the media loaded in the 
printer.
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							Solving Other Problems7-21
Not all pages 
print.The Clear key was 
pressed.Make sure no one pressed the Clear 
key while your job was printing.
The tray is empty.Check that the trays are loaded with 
media, in place, and secure.
A document is printed 
with an overlay file 
which has been cre
-
ated by an unsuit-
able printer driver.
Print the overlay file using a suitable 
printer driver.
Printer 
resets or 
turns off fre
-
quently.
The power cord is not 
correctly plugged into 
the outlet.Turn off the printer, confirm that the 
power cord is correctly plugged into the 
outlet, and then turn on the printer.
A system error 
occurred.Contact Technical Support with the 
error information.
With N-up on 
multiple 
prints, the 
output is 
incorrect.Both the driver and 
the application have 
been set for collation.For N-up on multiple prints, choose 
Collate only in the driver’s Basic Tab. 
Do not set collation in the application.
You hear 
unusual 
noises.The printer is not 
level.Put the printer on a flat, hard, level sur-
face.
There is a foreign 
object stuck inside 
the printer.Turn off the printer and remove the 
object. If you cannot remove it, contact 
Technical Support. 
Media is 
wrinkled.The media is moist 
from humidity or hav
-
ing water spilled on it. 
Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec
-
tive.
Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Print Media” on page 4-2.
Also, refer to http://printer.konicami-
nolta.com for a complete list of cur-
rently approved media.
Symptom Cause Solution
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							Solving Problems with Printing Quality 7-22
Solving Problems with Printing Quality
SymptomCauseSolution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis
-
matches the media 
loaded in the printer.
Load the correct media in the printer.
The power source 
does not match the 
printer specifications.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media, and replace it in 
the tray.
Media is not set prop-
erly in the tray.
Remove the media, tap it to straighten 
it out, return it to the tray, and realign 
the media guides.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
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							Solving Problems with Printing Quality7-23
Image is too 
light; there is 
low image 
density.The print head win-
dow is dirty.
Clean the print head window.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car
-
tridge.
Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or letterheads, spec-
ify the appropriate media type in the 
printer driver.
Image is too 
dark.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Symptom Cause Solution
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							Solving Problems with Printing Quality 7-24
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The printer is not 
level.Place the printer on a flat, hard, level 
surface.
Irregular 
print or mot
-
tled image 
appears.
The media is moist 
from humidity.Adjust the humidity in the media stor-
age area. 
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Print Media” on page 4-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick
-
ness, type, etc.) is 
being used.
Use KONICA MINOLTA-approved 
media. See 
“Print Media” on page 4-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Media type is set 
incorrectly.When printing envelopes, labels, post-
cards, thick stock, or letterheads, spec-
ify the appropriate media type in the 
printer driver.
Symptom Cause Solution
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							Solving Problems with Printing Quality7-25
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The print head win-
dow is dirty.
Clean the print head window.
A toner cartridge may 
be defective.Remove the toner cartridges with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Symptom Cause Solution
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							Solving Problems with Printing Quality 7-26
Image 
defects.The print head win-
dow is dirty.
Clean the print head window.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Lateral lines 
or bands 
appear on 
image.The printer is not 
level.Place the printer on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
Colors are 
not register
-
ing properly; 
colors are 
mixed or 
have page-
 
to-page vari-
ation.
The imaging cartridge 
is not correctly 
seated.Remove the imaging cartridge and 
reinstall it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
Symptom Cause Solution
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							Solving Problems with Printing Quality7-27
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance Sheet.
The color 
has a poor 
reproduction 
or has poor 
color density.The imaging cartridge 
is defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Symptom Cause Solution
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