Kyocera FS 1118MFP User Manual

							Troubleshooting 
OPERATION GUIDE6-3
Maintenance and Error Messages
When any of the following messages appears on the message display, perform the 
procedure provided below.
Message Procedure Reference
Add paper to (paper source).The paper has run out. Add paper to the paper source; 
Casset. 1, Casset. 2 (with option paper feeder) or MP 
Tray.
The cassette is not properly closed. Be sure the cassette 
is closed securely.page 2-1
Close Document Processor.The document processor is still open even though an 
original has been inserted.
Close the document processor.—
Close Document Processor 
Cover.The left cover to the document processor is open.
Close the cover securely.—
Close Top Cover.The top cover or the front cover is open.
Close the covers securely.—
Enter address.Enter was pressed without entering a recipient. Enter the 
address.—
Enter destination.Start was pressed without entering a recipient. Enter the 
recipient.—
Enter file name.Enter was pressed without entering a file name. Enter 
the file name.—
Enter host name.Enter was pressed without entering a host name. Enter 
the host name.—
Enter path.Enter was pressed without entering a PC folder path or 
an FTP network path. Enter the PC folder path or FTP 
network path.—
Entry error.
Enter correctly.An invalid character was entered. —
Error occurred.
Call service person.
              C####
Error occurred.
Power switch turn off and on 
again.
              C####Turn the power switch off and then back on again. If this 
message still remains, make a note of the number that is 
displayed together with the letter C. Then, turn the power 
switch off, and contact your service representative or 
authorized service center.—
Exceeded max count. Job is 
canceled.When job accounting is enabled and the current job will 
exceed the account limit, press right Select to cancel the 
print job.—
Illegal account. Job is 
canceled.When job accounting is enabled and the selected 
account is invalid, press right Select to cancel the job.—
Illegal user ID. Job is 
canceled.When user login is enabled and the wrong user ID or 
password is entered, press right Select to cancel the job.—
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							Troubleshooting 
6-4OPERATION GUIDE Insert Cassette1.The paper feeder was selected, but cassette 1 is not 
installed properly.
Push the upper cassette securely into the machine.—
Insufficient memory.
Unable to start job.Memory shortage occurred during processing of other 
jobs.—
KPDL error.
Job is canceled.
               ####Current print processing cannot continue.
If you want to cancel printing, press right Select. If Auto 
Error Clear is set to On, printing will be automatically 
resumed after a preset period of time. Advanced 
Operation 
Guide
Load paper in Cassette1.
Size # Type #
Load paper in Cassette2.
Size # Type #
Load paper in 
MP Tray.
Size # Type #There is no paper in the indicated cassette. Press right 
Select. 
If you have loaded paper in the cassette, select Print 
(Continue) and press Enter.
To switch to another paper feed location, select Paper 
select and press Enter.
The available paper feed locations will be displayed. 
Select the desired paper feed location and press Enter.page 2-1
Memory overflow. 
Part of the job end is printed.The machine’s memory is full. Press left Select to cancel 
the copying procedure. Pressing right Select after a part 
of the job being processed is printed will end the job.
Insert fewer originals and try to copy again.
To add expansion memory, contact your service 
representative or authorized service center.Advanced 
Operation 
Guide
Paper Jam at Cassette1.
Paper Jam at Cassette2.
Paper Jam at MP Tray.
Paper Jam at Document 
Processor.
Paper Jam in Printer.A paper jam has occurred. Press left Select to display 
the online help messages and remove the jammed 
paper.page 6-7
Place original and press Start 
key.The machine will attempt to make copies from any 
originals that remain uncopied.
Reposition the original on the platen or in the document 
feed tray and try to copy again.—
Print overrun.
This page isnt complete.The data transferred to the machine was too complex to 
print on a page.
To continue printing, press right Select. To cancel 
printing, press left Select.
—
Remove original from 
Document Processor.This appears if there is a document in the document 
processor when the power is turned on. It also appears 
when the paper has jammed while being fed from the 
document processor because of the way it was placed.
Remove all the document pages inside the document 
processor, and set them again correctly.page 6-10 Message Procedure Reference
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							Troubleshooting 
OPERATION GUIDE6-5 Replace Toner.Toner has run out so further copying or printing is 
impossible.
Replace the toner container using a new toner kit.page 5-1
Scan memory overflow. Job 
is canceled.Press right Select to cancel the copying procedure.
The total amount of data received by the machine 
exceeds the machine’s internal memory. To verify the 
current amount of memory, print out a Status Page.
To cancel printing, press right Select. If Auto Error Clear 
is set to On, printing will be automatically resumed after a 
preset period of time.
Lower the image quality. page 4-3,
Advanced 
Operation 
Guide
Send error.
               ####An error has occurred during transmission. The possible 
error codes and their descriptions are as follows.
1101: The server name of the SMTP server is not set 
correctly or the host name is incorrect when sending 
scan data to an FTP server. Use COMMAND CENTER 
and register the SMTP server name and the host name 
correctly.Advanced 
Operation 
Guide
1102: The login user name is incorrect or the domain 
name has not been entered. Enter login name, domain 
name and password correctly.page 4-11
1103: The network path name is incorrect or you do not 
have access to the folder specified. Use COMMAND 
CENTER and register the path name correctly.Advanced 
Operation 
Guide
1104: No recipient address. Enter e-mail address 
correctly.page 4-9
1105: E-mail - The SMTP protocol setting is turned off. 
Use COMMAND CENTER and turn on the SMTP 
protocol setting. 
Scan to PC (SMB) - SMB setting is turned off. Use 
COMMAND CENTER and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is turned off. Use 
COMMAND CENTER and turn on the FTP setting. Advanced 
Operation 
Guide
1106: The sender address setting under e-mail: SMTP is 
not registered. Use COMMAND CENTER and register 
the sender address.Advanced 
Operation 
Guide
210#: The network cable is disconnected or the hub that 
it is connected to is not operating properly. Check the 
cable connection or the hub.
The server name or the host name of the SMTP server is 
not set correctly. Use COMMAND CENTER and register 
the SMTP server name and the host name correctly.page 3-1
Advanced 
Operation 
Guide
220#: The network cable has become disconnected 
during transmission or the hub that it is connected to has 
stopped operating. Check the cable connection or the 
hub.page 3-1 Message Procedure Reference
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							Troubleshooting 
6-6OPERATION GUIDE Send error.
               ####3101: SMTP Authentication error. Consult with your 
network administrator to verify that the Login Account 
Name and Login Password required for SMTP 
Authentication are correct.
The SMTP server or FTP server is not operating 
properly. Check with your network administrator.Advanced 
Operation 
Guide
This key is not registered.An unregistered one-touch key was chosen. Select the 
correct one-touch key.—
Toner low.Toner is running low. Replace the toner container using a 
new toner kit as soon as possible.page 5-1
Waste toner near full.Remove the process unit from the machine. Gently 
shake the process unit horizontally a few times. Reinstall 
it into the machine. The machine will stop printing soon, 
contact your service representative or authorized service 
center.—
Waiting to scan.The memory to execute the job is insufficient. The job will 
be automatically resumed, after the memory capacity to 
execute is available. If you want to cancel the job, press 
left Select.—
Wrong account ID.When job accounting is enabled, the account ID was 
already registered. Enter the correct account ID.Advanced 
Operation 
Guide
Wrong password.When user login is enabled, an incorrect job accounting 
password was entered. Enter the correct password.Advanced 
Operation 
Guide
Wrong user ID.When the user management setup (User Login) is 
enabled an incorrect user ID was entered. Enter the 
correct user ID.Advanced 
Operation 
Guide Message Procedure Reference
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							Troubleshooting 
OPERATION GUIDE6-7
Paper Jam
If a paper jam occurs, a message will be displayed about the jam and copying or 
printing will stop.
Leave the power switch on and to remove the jammed paper refer to MP Tray and 
Inside Machine on page 6-7.
Jam Location Indicators
WARNING: High voltage is present in the charger section. Take sufficient care 
when working in this area, as there is a danger of electrical shock.
CAUTION: The fixing unit is extremely hot. Take care when working in this area.
Online Help Messages
When Paper Jam is displayed, press left Select (Help) to display the procedure to 
clear the jam.
Press S to display the next step or press T to display the previous step.
Press Enter to exit the online help message display.
MP Tray and Inside Machine
Remove any prints on the output tray before performing this procedure.
1Open the top cover. Indicator Meaning Reference
Original jam in the optional document 
processor.page 6-10
Paper jam inside the machinepage 6-7
Paper jam in the MP tray.page 6-7
Paper jam in the upper cassette.page 6-9
Paper jam in the optional paper feeder.page 6-9
1
2
4
5
3
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							Troubleshooting 
6-8OPERATION GUIDE
2Open the front cover.
3Take the process unit out of the machine.
4If the leading edge of the jammed paper is 
visible, pull it out towards you.
If the paper is not visible, perform the 
Cassette procedure.
If the paper has been fed to the rear of the 
machine but the leading edge is not visible, 
perform the Face-up Tray procedure.
5Replace the process unit by aligning the 
pins on both sides with the guides inside the 
machine, and slide it into the machine until 
it stops.
6Close the front cover.
7Close the top cover.
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							Troubleshooting 
OPERATION GUIDE6-9
Cassette
1Pull out the cassette that is in use.
2Remove the jammed paper.
If a paper jam occurs in the optional paper 
feeder, the procedure is the same as for the 
cassette.
3Push the cassette back in securely. The 
misfeed indications will disappear.
Face-up Tray
1Open the rear cover.
2Remove the jammed paper.
CAUTION: The fixing unit is extremely 
hot. Take care when working in this 
area.
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							Troubleshooting 
6-10OPERATION GUIDE
3Close the rear cover.
4Open and then close the top cover. The jam 
indications will disappear.
Optional Document Processor
1Remove all of the originals from the 
document feed tray.
2Open the left cover of the document 
processor.
3Remove the jammed original.
If the original is caught in the rollers or 
difficult to remove, proceed to the next step.
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							Troubleshooting 
OPERATION GUIDE6-11
4Open the document processor.
5Remove the jammed original.
6Close the document processor.
7Place the originals.
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							Troubleshooting 
6-12OPERATION GUIDE
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