Kyocera KM 8030 User Manual

							Troubleshooting
6-3
Copies are not clear.Did you choose appropriate Image 
Quality mode for the original?Select an appropriate Image Quality 
mode.page3-4
Copies are dirty.Is the platen or document processor 
dirty?Clean the platen or the document 
processor.page5-2
Images are skewed.Are the originals placed correctly? When placing originals on the platen, 
place them face-down and flush 
against the original size indicator 
plates.page2-18
When placing originals in the 
document processor, align the original 
width guides securely before placing 
the originals.page2-16
Is the paper loaded correctly? Check the position of the paper width 
guides.page2-2
The paper often jams.Is the paper loaded correctly? Load the paper correctly. page2-2
Is the paper of the supported type? Is 
it in good condition?Remove the paper, turn it over, and 
reload it.page2-2
Is the paper curled, folded, or 
wrinkled?Replace the paper with new paper. page2-2
Are there any loose scraps or jammed 
paper in the copier?Remove any jammed paper. page6-9
Copies from the 
document processor 
have black lines.Are the slit glasses dirty?Clean the slit glasses. page5-2
Follow the procedure for correcting 
black lines. This may remove the 
black lines.Advanced 
Operation 
Guide, 
Chapter 3
Copies from the 
document processor 
have white lines.Are the document processor roller 
dirty?Clean the roller of the document 
processor.page5-2 Symptom Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-4
Responding to Error Messages
If the touch panel displays any of these messages, follow the corresponding procedure.
Error Messages Checkpoints Corrective Actions Reference 
Page
Close ### cover.Is the indicated cover open? Close all covers securely. —
Check the cover.Are any covers open? Close all covers securely. —
Close Document 
Processor.Is the document processor open? Close the document processor. —
Set drawer #. 
(Close paper cassette #.)Is one of the cassettes not fully 
closed?Pull out the cassette and push in 
securely.—
Reset Side Paper Deck. 
(Reset side feeder.)Is the optional side feeder installed 
correctly on the copier?Install the side feeder securely to the 
copier.—
Reset feeding unit for 
paper drawer.
(Reset feeding unit for pap. 
cassette.)Is the paper feeder securely pushed 
into the copier?Pull out the paper feeder and securely 
push it all the way into the copier.page6-12
Add paper in drawer #. 
(Add paper cassette #.)Is the indicated cassette out of paper? Load paper. If the same type of paper 
is loaded in another cassette in the 
same orientation, you can press either 
one of paper selection keys on the left 
of the touch panel to switch to that 
cassette for copying.—
Low on paper.Is the optional side feeder, cassette 1 
or cassette 2 running out of paper?Load paper in cassette 1, cassette 2 
or the side feeder.page2-2
page2-6
Paper capacity exceeded. 
Remove paper from Side 
Paper Deck.
(Paper capacity exceeded. 
Remove paper from side 
feeder.)Is the maximum storage capacity of 
the optional side feeder exceeded?Remove paper from the side feeder 
so that it becomes less than the 
maximum capacity.page2-6
Add paper in the 
Multipurpose tray. 
### size
(Place paper on the 
Multipurpose tray.
### size)Is paper of the specified size loaded in 
the MP tray?Load paper of the size indicated in the 
MP tray.page2-5
Add paper in the 
Multipurpose tray. 
(Add paper on the 
Multipurpose tray.)Is the MP tray running out of paper? Load paper in the MP tray. page2-5
Place transparency in the 
Multipurpose tray.
(Place transparencies on 
the Multipurpose tray.)Are any transparencies loaded in the 
MP tray?Load transparencies in the MP tray. —
Check paper size.Is the copier loaded with any paper of 
a size that cannot be used under the 
current settings?Load paper of a size that can be used. —
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-5
Reposition original.Is the orientation of the specified 
paper different from that of the 
original?Change the orientation of the original. 
If you press the Start key without 
changing the original, the original will 
be copied at the current size.—
Check paper size. Copy 
paper is not the same size 
as original.
(Paper size in cassette 
differs from actual size. 
Check paper size in 
cassette.)Is the specified paper loaded? Or are 
the settings incorrect?Load the specified paper. Adjust any 
settings that are incorrect.—
Reposition original or 
change drawer.
(Reset original or select 
another paper cassette.)Is the orientation of the specified 
paper different from that of the 
original?Change the orientation of the original. —
Reset originals in 
processor.— Remove originals from the document 
processor, stack them uniformly, and 
place them.page2-16
Reset all originals in 
processor.
(Reset originals in 
processor.)— Remove originals from the document 
processor, put them in the original 
order, and place them. page2-16
Reset all originals in 
Document Processor.
(Reset originals in 
Document Processor.)Are there any originals left in the 
document processor?Remove any originals from the 
document processor.—
Cannot copy this paper 
type.Can the specified copy functions be 
used with the selected paper type?Select another type of paper. —
Cannot staple this paper 
type.Did you select a paper type that 
cannot be stapled?Select another type of paper. —
Cannot punch this paper 
type.Did you select a paper type that 
cannot be punched?Select another type of paper. —
Cannot offset this paper 
size.
(Cannot group this paper 
size.)Is stacking or sorting available for the 
size of the loaded paper (11 × 17, 
8
1/2×14, 5 1/2×8 1/2, A3, B4, A5R, 
B6R, A6R, Folio, 8K)?Change the paper size. —
Cannot staple this size. 
(Cannot staple this paper 
size.)Is stapling available for the size of the 
loaded paper? For further details, 
refer to the document finisher 
Operation Guide.Change the paper size. —
Cannot punch this size. 
(Cannot punch this paper 
size.)Is punching available for the size of 
the loaded paper? For further details, 
refer to the document finisher 
Operation Guide.Change the paper size. —
Cannot staple. 
##: maximum capacity 
(Staple)
(Cannot staple.
##: Max. staples)Is the maximum page quantity for 
stapling exceeded? For further 
details, refer to the document finisher 
Operation Guide.Reduce the number of pages to staple 
to be maximum capacity or less.— Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-6
The left tray exceeds 
capacity. Remove paper, 
and press Start key.
(Too much paper in left 
tray. Remove paper, and 
press Start key.)Is the maximum storage capacity of 
the output tray exceeded?Remove paper from the output tray 
and press the Start key to resume 
copying.—
The left tray exceeds 
capacity. Remove paper, 
and press Continue key.
(Too much paper in left 
tray. Remove paper, and 
press Continue key.)Is the maximum storage capacity of 
the output tray exceeded while using 
printer functions?Remove paper from the output tray 
and press [Continue] to resume 
copying.—
Finisher paper capacity 
exceeded. (Tray #)
Remove paper, and press 
Start key.Is the maximum capacity of the 
optional document finisher exceeded?Remove paper from the document 
finisher tray and press the Start key to 
resume copying.—
Finisher paper capacity 
exceeded. (Tray #)
Remove paper, and press 
Continue key.Is the maximum capacity of the 
optional document finisher exceeded 
while using printer functions?Remove paper from the document 
finisher tray and press [Continue] to 
resume copying.—
These functions cannot be 
combined.Have you selected functions that 
cannot be used together?Check the settings. —
Exceeds pre registered 
copying quantity.
(Copy limit for this ID-code 
has been reached. No 
copying possible.)Is the maximum limit for copying as 
specified in Job Accounting mode 
exceeded?The copy volume has been reached 
the set limit of your department. No 
additional copying is possible. Use the 
copy management function to clear 
the copy count.Advanced 
Operation 
Guide, 
Chapter 4
Insert key counter. Is the key counter inserted correctly? Insert the key counter securely and 
completely.—
Memory full.— The memory buffer is full. Print or 
delete the scanned data so far. No 
further copying or scanning is 
possible until either operation has 
been executed.—
Memory full. Delete the 
registered data in the box.
(Memory full. Delete the 
registered data from box.)— The data box for document 
management functions has been 
reached the permissible capacity. 
When assigning new originals to the 
boxes, delete unnecessary data.Advanced 
Operation 
Guide, 
Chapter 2
Toner will be empty soon.— Prepare the replacement toner 
container.page5-4
Ready to copy. Add toner.— The copier is running low on toner; 
only one page may be copied at a 
time. Prepare a replacement toner 
container.page5-4
Add toner to resume 
copying.— Replace the toner container. page5-4
Image Cycle.
(Now adding toner.)— Toner replenishment is in progress. 
Wait until the process is completed.— Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-7
Now restoring stored data 
in HDD.
(Please wait. Now 
maintaining stored data.)— Performing hard disk maintenance. 
Wait until the process is completed.—
The waste toner box 
almost full. Call service. 
(The waste toner container 
is almost full. Call service.)— Contact your Service Representative 
or Authorized Service Center.—
The waste toner box is full. 
Call service. 
(The waste toner container 
is full. Call service.)
Check the waste punch 
box.
(Check Punch Hole box.)Is the container for hole punch waste 
paper in the optional document 
finisher full?Refer to the document finisher 
Operation Guide and dispose of the 
punch waste paper in the box.—
Out of staples. Add 
staples.
(Stapler empty. Add 
staples.)Is the optional document finisher out 
of staples?Refer to the document finisher 
Operation Guide and replace the 
staple cartridge.—
Time for maintenance.— Periodic maintenance is required to 
keep your copier in good condition. 
Contact your Service Representative 
or Authorized Service Center 
promptly.—
Paper misfeed. Remove 
paper.— If a paper jam occurs, the location of 
the jam will be indicated on the touch 
panel and the copier will stop. Leave 
the copier on (| position) and follow 
the instruction to remove the jammed 
paper.page6-9
Open drawer #, check and 
remove paper from inside 
of the machine.
(Open cassette #, check 
and remove paper from 
inside of machine.)Is there a paper jam in the cassette?Remove any jammed paper from the 
cassette.page6-9
Remove paper from inner 
tray of Finisher.Is there any paper left in the optional 
document finisher?Remove all paper left in the document 
finisher.—
Staple jam. Remove 
staples.
(Staple jam. Remove 
staple(s).)Is a staple jammed in the optional 
document finisher?Refer to the document finisher 
Operation Guide and remove the 
jammed staple.—
Call service.Is this message displayed even after 
opening and closing the front cover?Make a note of this message (C 
followed by a number), turn off the 
copier ({ position), unplug the power 
cord, and contact your Service 
Representative or Authorized Service 
Center.— Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-8
Paper drawer is out of 
order. Select another 
paper drawer.
(Paper cassette is out of 
order. Select other paper 
cassette.)— The cassette in use has a problem 
and is temporarily unavailable. 
Contact your Service Representative 
or Authorized Service Center 
promptly. To continue copying, use 
the other cassette.—
Side Paper Deck is out of 
order. select another paper 
drawer.
(Side feeder is out of order. 
Select another paper 
cassette.)— The optional side feeder has a 
problem and is temporarily 
unavailable. Contact your Service 
Representative or Authorized Service 
Center promptly. To continue copying, 
use the other cassette.—
Multipurpose tray cannot 
be used. Select another 
paper drawer.
(Multipurpose tray cannot 
be used. Select a paper 
cassette.)— The MP tray has a problem and is 
temporarily unavailable. Contact your 
Service Representative or Authorized 
Service Center promptly. To continue 
copying, use the other cassette.—
System error. Main switch 
off / on.— A system error has occurred. Turn the 
main power switch off and on again.—
HDD error. Cannot activate 
Job Accounting mode.— A hard disk error has occurred. 
Contact your Service Representative 
or Authorized Service Center.— Error Messages Checkpoints Corrective Actions Reference 
Page
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-9
Clearing Paper Jams
If a paper jam occurs, the touch panel 
will display Paper misfeed and the 
copier will stop. Refer to these 
procedures to remove the jammed 
paper.
Jam Location Indicators
If a paper jam occurs, the location of the jam will be displayed by an alphabet, which corresponds to 
the specific component in the copier as the following figure with clearing instructions.
After you remove the jam, the copier will warm up again and the error message will be cleared. The 
copier resumes with the page which jam has occurred.
Paper misfeed.
3. R emov e paper.
4. C los e the c over and res et the drawer. 2. Open paper drawer 1. 1.Open right c over, and remove paper.
Paper Jam 
Location 
IndicatorPaper Jam Location Reference 
Page
ACassette 1 page6-10
BCassette 2 page6-11
CCassettes 3 or 4 page6-13
DMP tray page6-15
EInside the right cover page6-15
FOptional side feeder page6-16
GPaper conveyor page6-18
HDuplex unit page6-21
IDocument processor page6-22
JOptional document finisher page6-24
G
GGH
HH
GGGJ
J
B
D
F
I
B
J
J
A
C
C
J
E
E
J
Paper misfeed.
3. R emov e paper.
4. C los e the c over and res et the drawer. 2. Open paper drawer 1. 1. Open right  c ov er,  and remov e paper.
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-10
Precautions of the Paper Jam
• Do not reuse jammed paper. 
• If the paper tears during removal, be sure to remove any loose scraps of paper from the copier 
inside. Scraps of paper left in the copier could cause subsequent jamming. 
• Discard the paper that jammed in the optional document finisher. The page which jam has 
occurred will be copied again.
Cassette 1
Follow the steps as below to clear paper 
jams in the cassette 1.
1Open the right cover and remove the jammed paper.
2Push the indicated position to close the right cover.
Warning
High voltage is present in the charger section. Take sufficient care when working in this 
area, as there is a danger of electrical shock.
Caution
The fixing unit is extremely hot. Take sufficient care when working in this area, as there 
is a danger of getting burned.
Paper misfeed.
3. R emov e paper.
4. C los e the c over and res et the drawer. 2. Open paper drawer 1. 1. Open right c over,  and remove paper.
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-11
3Pull out the cassette 1.
4Remove the jammed paper.
If the paper tears, remove every loose scraps from the 
copier inside.
5Push the cassette 1 back in securely.
Cassette 2
Follow the steps as below to clear paper 
jams in the cassette 2.
1Open the right cover and remove the jammed paper.
2Push the indicated position to close the right cover.
Paper misfeed.
2.Close right cover.
3.Pul l out Cassette 2.
4.Remove the paper.
5.Pul l out Cassette 1 and open front cov
e6.Pull out Feed Unit C1, open cover C2
  and r emove the paper.   r emov e any  paper  that i s i nsi de. 1.Ope n the  r i ght co v e r  o f the  ma chi ne  a
n
7 .Re se t F e e d  U ni t C1  a nd  Ca sse tte
Downloaded From ManualsPrinter.com Manuals 
						

							Troubleshooting
6-12
3Pull out the cassette 2.
4Remove the jammed paper.
If the paper tears, remove every loose scraps from the 
copier inside.
5While the cassette 2 is out, pull out cassette 1.
6Open the front cover.
7Pull the lever C1 and remove the paper feeder.
Downloaded From ManualsPrinter.com Manuals