Kyocera KM C2525E User Manual

							Troubleshooting
6-15
Clearing Paper Jams
If a paper jam occurs, the touch panel 
will display Paper misfeed and the 
copying will stop. Refer to these 
procedures to remove the jammed 
paper.
Jam Location Indicators
When a paper jam occurs, the jam location indicators and corrective action are displayed. Jam 
location indicators indicate the paper jam position, as shown below. 
After clearing the jam, the machine will warm up again and the error message will be cleared. The 
machine resumes from the page on which the jam occurred.
Paper misfeed.
r emove any paper that is inside.
3.Open cassette 1.
4.Remov e pa per .
5 .Re se t the  ca sse tte  a nd cl ose  the  co v e r
.
2.Open duplex unit A1 and 1.Remov e pa per .
JAM 00
Jam Location 
IndicatorsPaper Jam Location Reference 
Page
ACassette 1 page6-16
BCassette 2 page6-18
CCassette 3, 4 (option) page6-19
DMP Tray page6-20
ELeft Cover 1 Interior page6-23
FLeft Cover 2 Interior page6-24
GFixing Unit page6-25
HDocument Processor (option) page6-27
IDocument Finisher (option) page6-28





















Paper misfeed.
remove any paper that is inside.
3.Open cassette 1.
4.Remov e pa per .
5 .Re se t the  ca sse tte  a n d cl ose  the  co v e r . 2.Open dupl ex uni t A1 and 1.Remov e pa per .
JAM 00
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							Troubleshooting
6-16
Paper Jam Precautions
• Do not reuse paper cleared from a jam. 
• If the paper was torn during removal, be sure to remove any loose scraps of paper from the 
machine inside. Scraps of paper left in the machine may cause subsequent jamming.
• Jammed paper from the document finisher (option) or 3000 sheet document finisher (option) 
will be fed out again. Do not return this paper to the document finisher tray. 
Cassette 1
Follow the steps below to clear Cassette 
1 jams. 
1Open left cover 1.
2Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
3Open duplex unit A1. 
Caution: The fixing unit of this product is extremely hot. Take sufficient care when 
working in this area, as there is a danger of getting burned.
Paper misfeed.
remove any paper that is inside.
3.Open cassette 1.
4.Remov e paper.
5 .Re se t the  ca sse tte  a nd  cl o se  the  cov e r
.
2.Open dupl ex uni t A1 and 1.Remov e paper.
JAM 00
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							Troubleshooting
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4Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
5Pull out Cassette 1. 
6Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
7Gently push Cassette 1 back in all the way.
8Set duplex unit A1 securely to the original position and 
close left cover 1. 
IMPORTANT: Push the indicated position to close left 
cover 1 securely.
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							Troubleshooting
6-18
Cassette 2
Follow the steps below to clear Cassette 
2 jams. 
1Open left cover 2.
2Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
3Pull out Cassette 2. 
4Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
5Gently push Cassette 2 back in all the way.
6Close left cover 2.
Paper misfeed.
2.Open cassette 2.
3.Remov e paper.
4 .Re se t the  ca sse tte  a nd cl o se  the  cov e r
.
and r emov e a ny  pa per  tha t i s i nsi de. 1.Open left cover 2 of the machine
JAM 00
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							Troubleshooting
6-19
Cassette 3, 4 (option)
Follow the steps below to clear paper 
jams when using the optional paper 
feeder or 3000 sheet paper feeder and a 
jam occurs in Cassettes 3 or 4. 
1Open left cover 3.
2Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
3Pull out the cassette in use.
4Remove any jammed paper.
5Gently push the cassette back in all the way.
6Close left cover 3.
Paper misfeed.
2.Open cassette 3.
3.Remov e pa per .
4 .Re se t the  ca sse tte  a nd cl ose  the  co v e r
.
and remove any paper. 1.Open the left cover 3 of the machine
JAM 00
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							Troubleshooting
6-20
MP Tray
Follow the steps below to clear paper 
jams in the MP tray.
1Open left cover 1.
2Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
3Open duplex unit A1. 
4Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
Paper misfeed.
guide B1 to remove any paper.
3.Remove any paper from
the multi purpose tray.
4 .Op e n ca sse tte  1 . F o l l o w the  g ui d a nce . 2.Open dupl ex uni t A1 and paper feed 1.Remov e paper.
JAM 00
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							Troubleshooting
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5Open feed guide B1. 
6Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
7Remove all paper from the MP tray.
8Pull out Cassette 1. 
9Rotate Handle B2 to the left at least 10 times. Jammed 
paper will be fed inside the left cover.
Caution: The fixing unit of this product is extremely hot. Take sufficient care when 
working in this area, as there is a danger of getting burned.
B1
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							Troubleshooting
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10Remove any jammed paper. Follow the steps below if 
unable to remove jammed paper.
11Pull out paper feed unit B3. 
12Open the cover B4 and remove the jammed paper. 
13If the paper tears, pull paper feed unit B3 out fully, lift 
upward and remove.
14Pull Cassette 1 out fully, lift upward and remove. 
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							Troubleshooting
6-23
15Remove any jammed paper.
16Return Cassette 1 and paper feed unit B3 to their original positions.
17Set feed guide B1 and duplex unit A1 securely to each 
original position and close left cover 1. 
IMPORTANT: Push the indicated position to close left 
cover 1 securely.
18Reload the paper in the MP tray.
Left Cover 1 Interior
Follow the steps below to clear jams 
occurring inside left cover 1. 
1Open left cover 1.
2Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
Paper misfeed.
3.Open duplex unit A1 and
r emove any paper that is inside.
4.Close the cover. 2.Remov e pa per . 1.Open left cover 1.
JAM 00
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							Troubleshooting
6-24
3Open duplex unit A1. 
4Remove any jammed paper.
If the paper tears, remove any loose scraps from the 
machine.
5Set duplex unit A1 securely to the original position and 
close left cover 1. 
IMPORTANT: Push the indicated position to close left 
cover 1 securely.
Left Cover 2 Interior
Follow the steps below to clear jams 
occurring inside left cover 2. 
Follow the steps below at left cover 3 to 
clear paper jams when using the 
optional paper feeder or 3000 sheet 
paper feeder and a jam occurs in 
Cassette 3. 
1Open left cover 2.
Paper misfeed.
3.Close the cover . 2.Remov e the paper . 1.Open left cover 2 of the machine.
JAM 00
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