Lexmark E120n User Manual
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Changing the long-life photoconductor kit 71 Supplies information Changing the long-life photoconductor kit Warning:When replacing the long-life photoconductor kit, do not touch the blue drum. Touching the drum will contaminate the long-life photoconductor kit and affect print quality. 1Open the rear cover by sliding the release button to the right. 2Remove the long-life photoconductor kit by pulling out on the extended tabs. Warning:When rear door is open, be careful not to touch the attached roller. Touching the roller can cause contamination and affect print quality. Downloaded From ManualsPrinter.com Manuals
Changing the long-life photoconductor kit 72 Supplies information 3Unpack the new long-life photoconductor kit, being careful not to touch the blue drum when removing the foam covering. Handle the long-life photoconductor kit by the tabs only. Warning:Touching the blue drum will cause contamination and affect print quality. Note:For information about recycling the old long-life photoconductor kit, see Recycling Lexmark products on page 74 4Carefully install the long-life photoconductor kit by inserting it into the guides marked with green arrows. Downloaded From ManualsPrinter.com Manuals
Changing the long-life photoconductor kit 73 Supplies information 5Push the tabs firmly with your thumbs until the long-life photoconductor kit clicks into place. 6Close the rear door. Warning:Do not leave the rear door open longer than necessary. Extended light exposure can damage the blue photoconductor drum and cause print quality problems. 7Open the front cover and hold the Cancelbutton until all lights begin to cycle to reset the long-life photoconductor kit counter and warning. 8Close the front cover. The warning will be cleared and the counter will be reset to zero. 9Press Continueto resume printing. Downloaded From ManualsPrinter.com Manuals
Lexmark Return Program 74 Supplies information Lexmark Return Program The Lexmark Return Program is an environmental program in which Lexmark sells new toner cartridges at a special price with the agreement that the cartridge will be returned, at no cost, only to Lexmark for recycling. Regular toner cartridges without this agreement are also available. Note:Regular toner cartridges can also be returned, at no cost, to Lexmark using the Lexmark Cartridge Collection Program. To learn how to return a cartridge at no cost, visit the Lexmark web site at www.lexmark.com/recycle. Refilled toner cartridge notice Lexmark Return Program toner cartridges cannot be refilled. Lexmark does not recommend the use of third-party remanufactured cartridges. Lexmark cannot assure the excellent print quality and reliability of its toner cartridges after a toner cartridge has been refilled. A substantial reduction in long-life photoconductor kit life is also likely if refilled toner cartridges are used. Warning:Toner cartridge leaks due to refilling can cause failure in several areas of a printer. Printer failures caused by third-party remanufactured toner cartridges are not covered by the Lexmark printer warranty, extended warranty, or service agreement. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1Visit our Web site: www.lexmark.com/recycle 2Follow the instructions on the computer screen. Downloaded From ManualsPrinter.com Manuals
3 Contents Chapter 1: Overview ........................................................................................................... 5 Chapter 2: Using the operator panels ............................................................................... 8 O. Und O. O...... Und O.... Us. Pri..... Res..... Chapter 3: Print media tasks and tips ............................................................................. 45 Ty. Cho..... Pa.. Pre.... Tr.. En..... L.. Car..... Sto... L. L.. Pre... Cl..... Chapter 4: Printing tasks ................................................................................................. 58 Pri... Fr.... Fr.... Pri...... Pri. Fr.... Fr.... Pri.. Fr.... Fr.... Can.. Fr.. Fr.... Fr.... Downloaded From ManualsPrinter.com Manuals T gu Sli ba F b F 5 O T T f Pr ad P Downloaded From ManualsPrinter.com Manuals 2Using the operator panels SectionPage Overview of the Lexmark E120 operator panel 9 Understanding the Lexmark E120 operator panel lights 10 Operator panel codes for the Lexmark E120 12 Overview of the Lexmark E120n operator panel 25 Understanding the Lexmark E120n operator panel lights 26 Operator panel codes for the Lexmark E120n 28 Using the printer resident Web page 43 Printing the menu settings and network setup page 44 Restoring factory defaults44 Downloaded From ManualsPrinter.com Manuals SectionPage Types of print media46 Choosing appropriate print media 46 Storing print media48 Loading print media into Tray 1 48 Loading print media into the priority feeder 51 Preventing jams52 Clearing jams53 Downloaded From ManualsPrinter.com Manuals SectionPage Printing from the priority feeder 59 Printing on both sides of the paper (manual duplex) 61 Printing multiple page images on one page (N-up printing) 62 Printing on letterhead63 Canceling a print job64 Downloaded From ManualsPrinter.com Manuals SectionPage Supply items needed66 Ordering supplies66 Storing supplies67 Conserving supplies67 Assessing supply needs67 Checking toner cartridge and long-life photoconductor kit levels 67 Changing the toner cartridge 68 Changing the long-life photoconductor kit 71 Lexmark Return Program74 Recycling Lexmark products 74 Downloaded From ManualsPrinter.com Manuals SectionPage General problems76 Print quality problems78 Downloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com ManualsDownloaded From ManualsPrinter.com Manuals
General problems 76 Troubleshooting General problems ProblemSolution / Answer Lights begin blinking. See Understanding the Lexmark E120 operator panel lights on page 10. Characters missing when printing to envelopesCheck printer driver settings to make sure Envelope has been selected from the Paper Type menu. If Envelope is selected, try selecting a rougher texture setting. Sometimes toner does not adhere well to smooth-textured envelopes. From the printer driver, select Custom 6- Rough Env from Paper Type menu. To change Custom 6 back to its default settings for Paper Type, Paper Texture, and Paper Weight, use Local Printer Setup Utility on the Software and Documentation CD. If you have installed printer drivers and utilities, skip to step 7. 1Insert the Software and Documentation CD into the computer. 2Click Printer Software. 3Click Agree. 4Select Local Printer Install, then click Next. 5Select the printer and port, and check Local Printer Setup Utility. 6Click Finish. The Utility will be installed on the computer under Program Files (unless a different directory is chosen). 7Open Local Printer Setup Utility. 8From the Paper Menu, scroll through the menu items for the Custom menu setting. 9Click Custom. 10Scroll down to Custom 6 Paper Type. 11Select envelope for Custom 6 paper type, heavy for Custom 6 paper weight, and rough for Custom 6 paper texture. 12From the tool bar, click Actions. 13Click Apply to save changes. 14Click File Æ Exit to close. Follow these instructions from a Macintosh: 1From Applications, click Utilities. 2Select Lexmark Utilities, and double-click Printer Settings. 3Click Edit Printer List (if the printer is not displayed in the pop-up). 4Choose Edit Printer List. 5Select appropriate printer from the list. 6Click Add. 7Click Done. 8Click Edit Printer List again and choose appropriate printer. 9Select envelope for Custom 6 paper type, heavy for Custom 6 paper weight, and rough for Custom 6 paper texture. 10Click Quit Printer Settings. Jam occurs1Open the top door. Remove any paper caught in the fuser unit. 2Open the rear door by sliding the door release button to the right. Remove any paper caught in the paper path. Do not leave the rear door open for an extended length of time. Extended exposure to light can damage the blue photoconductor drum and cause print quality problems. 3Open the front door by sliding the door release button to the left. Pull door up until it clicks into an open position. Remove any paper caught in the paper path. Removal of the toner cartridge may be necessary to remove paper caught behind the toner cartridge. To remove the toner cartridge, grasp the handle and pull straight out. 4Place the toner cartridge on a flat, clean surface. Replace the toner cartridge by sliding along the guides into the printer. 5Close all the doors, and press the Continuebutton to resume the print job. Downloaded From ManualsPrinter.com Manuals
General problems 77 Troubleshooting Toner low light sequence comes onTo extend toner cartridge life somewhat, remove the cartridge. Gently shake the toner cartridge from side to side and front to back several times to redistribute the toner, and reinsert it. Repeat this procedure multiple times. If the print remains faded, replace the toner cartridge. See Changing the toner cartridge on page 68 for help. Paper stacks poorly in output bin1Turn the loaded paper stack over. 2Extend paper support on the output bin. 3If using legal size print media, contact technical support. Log onto www.lexmark.com for a technical support phone number in your area. ProblemSolution / Answer Downloaded From ManualsPrinter.com Manuals
Print quality problems 78 Troubleshooting Print quality problems To solve many print quality problems, replace supply or maintenance items that have reached the end of intended life. Use the following table for solutions. SymptomCauseSolution White linesEither the toner cartridge or the fuser is defective.Replace the toner cartridge or the fuser*, as needed. Streaked horizontal linesIf the lines are parallel to lines that are supposed to be there, see “Ghost Images” The toner cartridge or the fuser may be defective, empty, or worn.Replace the toner cartridge or the fuser*, as needed. Streaked vertical lines The toner is smeared before fusing to the paper. The toner cartridge is defective. If paper is stiff, try feeding from the priority feeder. Replace the toner cartridge. Print irregularities The paper has absorbed moisture due to high humidity. The paper being used does not meet printer specifications. The fuser is worn or defective. Load paper from a fresh package. Avoid textured paper with rough finishes. Make sure the printer driver paper type setting matches the type of paper being used. Replace the fuser *. *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh). See Software and Documentation CD for additional information. ABCDE ABCDE ABCDE ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals
Print quality problems 79 Troubleshooting Light print The Toner Darkness setting is too light. The paper being used does not meet printer specifications. The toner cartridge is low. The toner cartridge is defective. Select a different Toner Darkness setting from the printer driver before sending the job to print. Load paper from a new package. Avoid textured paper with rough finishes. Make sure paper loaded in the tray is not damp. Replace the toner cartridge. Dark print The Toner Darkness setting is too dark. The toner cartridge is defective. Select a different Toner Darkness setting from the printer driver before sending the job to print. Replace the toner cartridge. Poor transparency print quality (Print has inappropriate light or dark spots, toner is smeared, or horizontal or vertical light bands appear.) The transparencies being used do not meet printer specifications. The Form Type setting in the printer driver is set to a media other than transparency. Use only transparencies recommended by the printer manufacturer (use care not to touch transparency surfaces with your fingers). Make sure the Form Type setting is set to transparency. Toner specks The toner cartridge is defective. The fuser is worn or defective. Toner is in the paper path. The long-life photoconductor kit is exhausted. Replace the toner cartridge. Replace the fuser *. Call for service. Replace the long-life photoconductor kit. Toner rubs off paper easily when sheets are handled The Paper Texture setting is wrong for the type of paper or specialty media being used. The Paper Weight setting is wrong for the type of paper or specialty media being used. The fuser is worn or defective. Change the Paper Texture † from Normal to Smooth or Rough. Change the Paper Weight † from Plain to CardStock (or other appropriate weight). Replace the fuser *. Gray background The Toner Darkness setting is too dark or too light. The toner cartridge is defective. The long-life photoconductor kit is exhausted. Select a different Toner Darkness setting from the printer driver before sending the job to print. First, remove and reset the toner cartridge. If problem persists, replace the toner cartridge. Replace the long-life photoconductor kit. SymptomCauseSolution *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh). See Software and Documentation CD for additional information. ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals
Print quality problems 80 Troubleshooting Uneven print densityThe toner cartridge is defective. First, remove and reset the toner cartridge. If problem persists, replace the toner cartridge. Ghost ImagesThe Form Type setting in the printer driver is incorrectly set.Make sure the Form Type setting is correct for the paper or specialty media used. Specifically located ghost imagesThe long-life photoconductor kit is exhausted.Replace the long-life photoconductor kit. Grouped streaks along the left side of the printed pageThe long-life photoconductor kit is exhausted.Replace the long-life photoconductor kit. SymptomCauseSolution *To replace the fuser, call a service technician. †This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh). See Software and Documentation CD for additional information. ABCDE ABCDE ABCDE Downloaded From ManualsPrinter.com Manuals