LG G6 User Guide
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Appendix140 Anti-Theft Guide Set up your device to prevent other people from using it if it's been reset to factory settings without your permission. For example, if your device is lost, stolen, or wiped, only someone with your Google account or screen lock information can use the device. All you need to make sure your device is protected is: • Set a screen lock: If your device is lost or stolen but you have a screen lock set, the device can't be erased using the Settings menu unless your screen is unlocked. • Add your Google account on your device: If your device is wiped but you have your Google account on it, the device can't finish the setup process until your Google account information is entered again. After your device is protected, you'll need to either unlock your screen or enter your Google account password if you need to do a factory reset. This ensures that you or someone you trust is doing the reset. • Do not forget your Google account and password you had added to your device prior to performing a factory reset. If you can't provide the account information during the setup process, you won't be able to use the device at all after performing the factory reset.
Appendix141 Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http://opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to [email protected]. This offer is valid for three (3) years from the date on which you purchased the product. Regulatory information (FCC ID number, etc.) For regulatory details, go to Settings General Regulatory & Safety. Trademarks • Copyright ©2017 LG Electronics, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Group and its related entities. • Google™, Google Maps™, Gmail™, YouTube™, Duo™ and Google Play™ store are trademarks of Google, Inc. • Bluetooth ® is a registered trademark of Bluetooth SIG, Inc. worldwide. • Wi-Fi ® and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. • All other trademarks and copyrights are the property of their respective owners.
Appendix142 DOLBY AUDIO Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories. DOLBY VISION Dolby, Dolby Vision, and the double-D symbol are trademarks of Dolby Laboratories. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2013-2015 Dolby Laboratories. All rights reserved. Dolby Vision supports 4 modes for the best experience. • Cinematic: Stays closest to cinema, best in dark environments. • Bright: Offers the best video quality in brighter environments. • Standard: Balances power saving and video quality. • Vivid: Boosts brightness and colors for a bolder picture.
Appendix143 More information Tempered glass parts Tempered glass parts of this device are not permanent and they may wear out over time. • If you drop your device on a hard surface or subject it to severe impact, the tempered glass may be damaged. If this happens, stop using your device immediately and contact an LG Customer Service Centre. • You can purchase protective cases to protect your device from damage on the market. Note that these protective cases are not covered under the warranty service provided by LG Electronics and safety is not guaranteed. Aspect ratio This device uses a 18:9 aspect ratio. • Some downloaded apps may not support the 18:9 aspect ratio. • In this case, select the most optimal screen ratio for the app or consult the app provider for more information.
Appendix144 FAQ This chapter lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most are easy to fix yourself. MessagePossible causes Possible corrective measures SIM card error There is no SIM card in the phone or it is inserted incorrectly. Make sure the SIM card is correctly inserted. No network connection/ Dropped network Signal is weak or you are outside the carrier network. Move toward a window or into an open area. Check the network operator coverage map. No applications can be set Not supported by service provider or registration required. Contact your service provider. Downloaded application causes a lot of errors. Remove the application. 1. Tap Settings. 2. Tap General Apps. 3. Tap the app Uninstall. Calls not available Dialing error New network not authorized. New SIM card inserted. Check for new restrictions. Device cannot be turned on Battery is not charged. Charge battery. Check the charging indicator on the display.
Appendix145 MessagePossible causes Possible corrective measures Charging error Battery is not charged. Charge battery. Outside temperature is too hot or cold. Make sure device is charging at a normal temperature. Contact problem Check the charger and its connection to the device. No voltage Plug the charger into a different outlet. Charger defective Replace the charger. Wrong charger Use only original LG accessories. Number not allowed. The Fixed dialing number function is on. Check the Settings menu and turn the function off. Files do not open Unsupported file format Check the supported file formats. The screen does not turn on when I receive a call. Proximity sensor problem If you use a protection tape or case, make sure it has not covered the area around the proximity sensor. Make sure that the area around the proximity sensor is clean. No sound Vibration mode Check the settings status in the sound menu to make sure you are not in vibration or no interruptions mode.
Appendix146 MessagePossible causes Possible corrective measures Hangs up or freezes Intermittent software/ hardware problem Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. Performing a boot-up Press and hold the Power/Lock key and the Volume Down (-) key for about 10 seconds to restart your device. Resetting the device If the methods above do not solve your problem, perform a factory data reset. On the settings screen, tap General Backup & reset Factory data reset. * Reset all settings for the device and delete data. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. * If you regist ered a Google account to the device, you must sign in to the same Google account after resetting the device.
For Your Safety148 Important Information This user guide contains important information on the use and operation of this phone. Please read all the information carefully for optimal performance and to prevent any damage to or misuse of the phone. Any changes or modifications not expressly approved in this user guide could void your warranty for this equipment. Any changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Before You Start Violation of the instructions may cause serious injury or death. WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or reproductive harm. Wash hands after handling. • Never place your phone in a microwave oven as it will cause the battery to explode. • When riding in a car, do not leave your phone or set up the hands-free kit near the air bag. If wireless equipment is improperly installed and the air bag is deployed, you may be seriously injured. • Do not dispose of your phone near fire or with hazardous or flammable waste. You should dispose of your phone in accordance with all applicable laws. • Do not use the phone in areas where its use is prohibited. (For example: aircraft) • Do not expose the battery charger or adapter to direct sunlight or use it in places with high humidity, such as a bathroom.
For Your Safety149 • Do not use harsh chemicals (such as alcohol, benzene, thinners, etc.) or detergents to clean your phone. This could cause a fire. • Do not drop, strike, or shake your phone severely. It may harm the internal circuit boards of the phone. • Do not use your phone in high explosive areas as the phone may generate sparks. • Do not damage the power cord by bending, twisting, pulling, or heating. Do not use the plug if it is loose as it may cause electric shock or fire. • Do not place any heavy items on the power cord. Do not allow the power cord to be crimped as it may cause electric shock or fire. • Do not handle the phone with wet hands while it is being charged. It may cause an electric shock or seriously damage your phone. • Do not disassemble the phone. • Do not place or answer calls while charging the phone as it may short-circuit the phone and/or cause electric shock or fire. • Do not attempt to repair or modify the device yourself. Your device is equipped with an internal rechargeable battery which should be replaced only by LG or an authorized LG repair center. • You should never attempt to open or disassemble this device yourself and doing so may cause damage that voids your warranty.