LG G6 User Guide

							LIMITED WARRANTY STATEMENT180
(5)  Upon request from LG, the consumer must provide information to reasonably 
pr
ove the date of purchase.
(6) 
 The customer shall bear the c

ost of shipping the product to the Customer 
Service Department of LG. LG shall bear the cost of shipping the product back 
to the consumer after the completion of service under this limited warranty.
2. WHAT THIS WARRANTY DOES NOT COVER:
(1) Defects or damages resulting from use of the product in other than its normal 
and customary manner.
(2) 
 Defects or damages fr

om abnormal use, abnormal conditions, improper storage, 
exposure to moisture or dampness, unauthorized modifications, unauthorized 
connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, 
improper installation, or other acts which are not the fault of LG, including 
damage caused by shipping, blown fuses, spills of food or liquid.
(3) 
 Breakage or damage t

o antennas unless caused directly by defects in material 
or workmanship.
(4) 
 That the Customer Ser

vice Department at LG was not notified by consumer of 
the alleged defect or malfunction of the product during the applicable limited 
warranty period.
(5) Products which have had the serial number removed or made illegible.
(6) 
 This limited w

arranty is in lieu of all other warranties, express or implied either in 
fact or by operations of law, statutory or otherwise, including, but not limited to 
any implied warranty of marketability or fitness for a particular use.
(7) Damage resulting from use of non LG approved accessories.
(8) 
 All plastic surfac

es and all other externally exposed parts that are scratched or 
damaged due to normal customer use.
(9) Products operated outside published maximum ratings.
(10) Products used or obtained in a rental program.
(11) Consumables (such as fuses).  
						

							LIMITED WARRANTY STATEMENT181
3. WHAT LG WILL DO:
LG will, at its sole option, either repair, replace or refund the purchase price of any 
unit that is covered under this limited warranty. LG may choose at its option to 
use functionally equivalent re-conditioned, refurbished or new units or parts or 
any units. In addition, LG will not re-install or back-up any data, applications or 
software that you have added to your phone. It is therefore recommended that you 
back-up any such data or information prior to sending the unit to LG to avoid the 
permanent loss of such information.
4. STATE LAW RIGHTS:
No other express warranty is applicable to this product. THE DURATION OF ANY 
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY 
OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED TO 
THE DURATION OF THE EXPRESS WARRANTY HEREIN. LG SHALL NOT BE LIABLE 
FOR THE LOSS OF THE USE OF THE PRODUCT, INCONVENIENCE, LOSS OR ANY 
OTHER DAMAGES, DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OF, 
OR INABILITY TO USE, THIS PRODUCT OR FOR ANY BREACH OF ANY EXPRESS OR 
IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTY OF MARKETABILITY 
OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE APPLICABLE 
TO THIS PRODUCT.
Some states do not allow the exclusive limitation of incidental or consequential 
damages or limitations on how long an implied warranty lasts; so these limitations 
or exclusions may not apply to you. This warranty gives you specific legal rights and 
you may also have other rights which vary from state to state.
5. HOW TO GET WARRANTY SERVICE:
To obtain warranty service, please call or fax to the following telephone numbers 
from anywhere in the continental United States:
Tel. 1-800-793-8896 or Fax. 1-800-448-4026
Or visit 
http://www.lg.com/us/support. Correspondence may also be mailed to:
LG Electronics Service- Mobile Handsets, P.O. Box 240007, Huntsville, AL 35824
DO NOT RETURN YOUR PRODUCT TO THE ABOVE ADDRESS. Please call or 
write for the location of the LG authorized service center nearest you and for the 
procedures for obtaining warranty claims.  
						

							LIMITED WARRANTY STATEMENT182
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY 
WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED 
EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF 
GENERAL JURISDICTION. BINDING ARBITRATION MEANS THAT YOU AND LG ARE 
EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN 
A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG 
Electronics MobileComm U.S.A., Inc., its parents, subsidiaries and affiliates, and each 
of their officers, directors, employees, agents, beneficiaries, predecessors in interest, 
successors, assigns and suppliers; references to “dispute” or “claim” shall include any 
dispute, claim or controversy of any kind whatsoever (whether based in contract, 
tort, statute, regulation, ordinance, fraud, misrepresentation or any other legal 
or equitable theory) arising out of or relating in any way to the sale, condition or 
performance of the product or this Limited Warranty.
Agreement to Binding Arbitration and Class Action Waiver. You and LG agree to 
resolve any claims between us only by binding arbitration on an individual basis, 
unless you opt out as provided below. Any dispute between you and LG shall not 
be combined or consolidated with a dispute involving any other person’s or entity’s 
product or claim. More specifically, without limitation of the foregoing, any dispute 
between you and LG shall not under any circumstances proceed as part of a class 
or representative action. Instead of arbitration, either party may bring an individual 
action in small claims court, but that small claims court action may not be brought 
on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you or LG 
must make a written demand for arbitration. The arbitration will be administered 
by the American Arbitration Association (AAA) and will be conducted before a 
single arbitrator under the AAA’s Consumer Arbitration Rules that are in effect 
at the time the arbitration is initiated (referred to as the “AAA Rules”) and under 
the procedures set forth in this section. The AAA Rules are available online at 
www.adr.org/consumer. Send a copy of your written demand for arbitration, as 
well as a copy of this provision, to the AAA in the manner described in the AAA 
Rules. You must also send a copy of your written demand to LG at LG Electronics, 
USA, Inc.Attn: Legal Department- Arbitration1000 Sylvan AvenueEnglewood 
Cliffs, NJ 07632. If there is a conflict between the AAA Rules and the rules set 
forth in this section, the rules set forth in this section will govern. This arbitration 
provision is governed by the Federal Arbitration Act. Judgment may be entered on 
the arbitrator’s award in any court of competent jurisdiction. All issues are for the   
						

							LIMITED WARRANTY STATEMENT183
arbitrator to decide, except that issues relating to the scope and enforceability of 
the arbitration provision and to the arbitrability of the dispute are for the court to 
decide. The arbitrator is bound by the terms of this provision.
Governing Law: The law of the state of your residence shall govern this Limited 
Warranty and any disputes between us except to the extent that such law is 
preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon receipt 
of your written demand for arbitration, LG will promptly pay all arbitration filing 
fees to the AAA unless you seek more than $25,000 in damages, in which case 
the payment of these fees will be governed by the AAA Rules. Except as otherwise 
provided for herein, LG will pay all AAA filing, administration and arbitrator fees 
for any arbitration initiated in accordance with the AAA Rules and this arbitration 
provision. If you prevail in the arbitration, LG will pay your reasonable attorneys’ 
fees and expenses to the extent required by applicable law. If the arbitrator finds 
either the substance of your claim or the relief sought in the demand is frivolous 
or brought for an improper purpose (as measured by the standards set forth in 
Federal Rule of Civil Procedure 11(b)), then the payment of all arbitration fees will 
be governed by the AAA Rules. In such a situation, you agree to reimburse LG for all 
monies previously disbursed by it that are otherwise your obligation to pay under 
the AAA Rules.
Except as otherwise provided for, LG waives any rights it may have to seek 
attorneys’ fees and expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may choose to 
have the arbitration conducted solely on the basis of (1) documents submitted to 
the arbitrator, (2) through a telephonic hearing, or (3) by an in-person hearing as 
established by the AAA Rules. If your claim exceeds $25,000, the right to a hearing 
will be determined by the AAA Rules. Any in-person arbitration hearings will be held 
at a location within the federal judicial district in which you reside unless we both 
agree to another location or we agree to a telephonic arbitration.  
						

							LIMITED WARRANTY STATEMENT184
Opt Out. You may opt out of this dispute resolution procedure. If you opt out, 
neither you nor LG can require the other to participate in an arbitration proceeding. 
To opt out, you must send notice to LG no later than 30 calendar days from the 
date of the first consumer purchaser’s purchase of the product by either: (i) sending 
an e-mail to 
[email protected], with the subject line: “Arbitration Opt Out” or (ii) 
calling 1-800-980-2973. You must include in the opt out e-mail or provide by 
telephone: (a) your name and address; (b) the date on which the product was 
purchased; (c) the product model name or model number; and (d) the IMEI or MEID 
or Serial Number, as applicable (the IMEI or MEID or Serial Number can be found (i) 
on the product box; (ii) on a label on the back of the product beneath the battery, 
if the battery is removable;or (iii) from the settings menu via the following path: 
Settings 
  General  About phone  Status).
You may only opt out of the dispute resolution procedure in the manner described 
above (that is, by e-mail or telephone); no other form of notice will be effective to 
opt out of this dispute resolution procedure. Opting out of this dispute resolution 
procedure will not affect the coverage of the Limited Warranty in any way, and 
you will continue to enjoy the full benefits of the Limited Warranty. If you keep 
this product and do not opt out, then you accept all terms and conditions of the 
arbitration provision described above.