Lucent Technologies CentreVu Call Management System Release 3 Version 5 Manual

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
Start-Up Tasks1-9
Start-Up Tasks1
You will need to complete the following forecast administration before you 
can run a forecast report:
lDefine the Data Storage Allocation.
lDefine Call Handling Profiles as needed for splits/skills.
lDefine a Current Day Configuration for each split/skill.
lDefine Costs Profiles as needed for splits/skills.
lDefine Trunk Group Profiles for each trunk group.
lRun the Forecast Manager every night.
lDefine Special Days...

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
How to Use the Forecast Subsystem1-10
How to Use the Forecast Subsystem1
You should set up your forecast conditions in Administration windows 
prior to accessing reports or creating hypothetical scenarios. This 
document is organized in the sequence of how you would most typically 
use the Forecast subsystem. 
On the 
CentreVuCMS Forecast menu, the Reports and Hypothetical 
menu options are listed before Administration so that you can bypass the...

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
How to Use the Forecast Subsystem1-11
Figure 1-4:  Forecast System and Document Organization
ForecastAdministration
Reports
Hypothetical
  Data Storage Allocation
Call Handling Profile
Current Day Configuration
Cost Profiles
Trunk Group Profiles
Forecast Manager
Special Days
Current Day
Longterm
Financial
Intraday
Special Day
Agent Positions Required
Trunks Required
Trunk Performance
Data
Copy Historical Data
Edit Values
Report
Financial Report 

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
Forecast Menus1-12
Forecast Menus1
To run or administer forecasts, you must select the Forecast MainMenu 
option, and then select the appropriate submenu options. Figure 1-5
 
through Figure 1-8
 illustrate the menu options of the Forecast subsystem.
Figure 1-5:  Administration Forecast Submenu
Figure 1-6:  Report Forecast Submenu 

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
Forecast Menus1-13
Figure 1-7:  Hypothetical Forecast Submenu
Figure 1-8:  Hypothetical Data Forecast Submenu 

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
Relationships to Other Subsystems1-14
Relationships to Other Subsystems1
User Permissions1Permissions for the Forecasting subsystem are assigned using the User 
Permissions: Feature Access window. See Chapter 9, “User 
Permissions,” in the 
CentreVu CMS R3V5 Administration 
(585-215-820) document for more information.
Read Permission1You must have read permission for the Forecasting subsystem to run 
reports. If you have read permission for...

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
Relationships to Other Subsystems1-15
Dictionary1You can find all database items, split/skill, and trunk group names in the 
Dictionary Subsystem. Also see Chapter 6, “Dictionary,” in the 
CentreVu CMS R3V5 Administration (585-215-820) document for more 
information and procedures.
Timetables/ 
Shortcuts
1
You can place any forecasting window on a timetable. Use shortcuts for 
any reports or windows you may view frequently. See Chapter 5,...

  Introduction CentreVu CMS R3V5 Forecast  585-215-825
Relationships to Other Subsystems1-16 

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
General Information2-1
2 Forecast Administration
General Information2
Table 2-1 lists the start-up administration tasks you must do before you can 
run forecast reports. In addition to the tasks listed, you must complete the 
appropriate forecast input window when you actually run a Forecast report.
Table 2-1:  Summary of Forecast Administration Start-Up Tasks
Task Purpose When to Do It
Define the Data Storage 
Allocation.Tell...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Data Storage Allocation Administration2-2
Data Storage Allocation Administration2
Purpose2Use the Forecast Data Storage to specify how long CentreVu CMS 
should store historical data in the forecast input tables. When you order a 
forecast, 
CentreVu CMS uses, as input, the data from these tables to 
calculate forecast calls carried.
Things to Know 
Before You Start
2
lCentreVu CMS stores forecast input data separately, because only 
a few...