Lucent Technologies CentreVu Call Management System Release 3 Version 5 Manual

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Costs Profile Administration2-23
Get Contents 
Window
2
When you select Get contents on the Costs Profiles window, the 
following Get Contents window displays.
Figure 2-9:   Get Contents Window
Field/Action List 
Usage
2
Add
To add costs/revenues for one interval, complete all fields, and select 
Add. Intervals may only be added one at a time.
Delete
To delete costs/revenues for one or more intrahour intervals, complete 
the Interval start...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Costs Profile Administration2-24
Field Descriptions2Interval start time:
Enter a time of day in hh:mm format, either as military time (for example, 
13:30) or with am or pm appended (for example, 10:15am).
lThis time is the start time of the interval whose costs/revenues you 
want to view, add, modify, or delete.
lWhen viewing, modifying, or deleting costs, you may specify 
multiple intervals with:
— A range (for example, 7:00am -12:00pm)...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Trunk Group Profile Administration2-25
Trunk Group Profile Administration2
Purpose2You define a trunk group profile to specify a targeted blocking percentage 
for the trunks in a trunk group.
Things to Know 
Before You Start
2
lA blocking percentage is the percentage of time that incoming 
calls to an ACD will fail to connect to the ACD because all trunks in a 
trunk group are busy. When a call is blocked, it typically receives a 
busy...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Trunk Group Profile Administration2-26
Trunk Group 
Profile Window
2
Use the Trunk Group Profile window (Figure 2-10) to specify a blocking 
percentage objective for a trunk group.
Figure 2-10:   Trunk Group Profile Window
Field/Action List 
Usage
2
Add
To add trunk group blocking objectives for one or more trunk groups, 
complete all fields, and select Add.
Delete
To delete a blocking objective for one or more trunk groups, complete the...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Trunk Group Profile Administration2-27
Field Descriptions2Trunk group(s):
Enter the number(s) or name(s) of the trunk group(s) whose blocking 
objective you want to view, add, modify, or delete.
You can view and modify trunk group profiles only one trunk group at a 
time.
When adding or deleting profiles, you can enter the following:
lA range (for example, 18-24)
lA series (for example, 18;24;32)
lA series of ranges (for example,...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-28
Forecast Manager Administration2
Purpose2You run the Forecast Manager to collect data from the CentreVu CMS 
historical tables and to put the data in the forecast input tables. See 
Figure 2-12
. CentreVu CMS can then use the data to generate forecasts. 
Figure 2-11
 illustrates the process of collecting input data for forecasts.
Figure 2-11:  Collecting Forecast Input Data
You can also set the Forecast...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-29
Things to Know 
Before You Start
2
lYou should schedule the Forecast Manager in Timetable to run 
every night after the Data Summarizing window has compiled and 
saved daily historical data.
By running the Forecast Manager via Timetable, you ensure that the 
Forecast Manager collects input data every day. You also ensure 
that current day forecast data is put into the database every day.
lThe Forecast...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-30
Prerequisite 
System 
Administration
2
lYou must create a current day configuration for each split/skill for 
which you want current day forecast data. Without a current day 
configuration for a split/skill, the Forecast Manager will not generate 
current day forecast data on that split/skill.
lYou must have write permission for the Forecast subsystem.
lThe Data Summarizing window must run to summarize a...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-31
Forecast Manager 
Window
2
For CentreVu CMS to generate forecasts, you must run the Forecast 
Manager to collect data from the 
CentreVu CMS historical tables and to 
put the data in the forecast input tables. See Figure 2-12
.
Figure 2-12:   Forecast Manager Window
Field/Action List 
Usage
2
Get status
To check the time, date, and status of the data (success or failure) for the 
last three times the...

  Forecast Administration CentreVu CMS R3V5 Forecast  585-215-825
Forecast Manager Administration2-32
Date (mm/dd/yy or -n):
Enter a relative day as a negative number (for example, -1 for 
yesterday) or a date in mm/dd/yy format to specify the day from which the 
Forecast Manager should collect data.
If you are going to schedule the Forecast Manager in Timetable to run 
daily, use -1.
Run current day report (y/n):
lEnter y to generate current day forecast data and store it in the 
CMS database. You must...