Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Full Maintenance Backup3-11
Performing a Full Maintenance Backup3
Before an existing CMS server is incorporated into a new HA system, the 
customer must perform a CMS full maintenance backup within 24 hours 
of starting the HA upgrade process. 
1. Log in as a CMS user and select the Maintenance - Back Up 
Data option  from the main menu.
The Back Up Data window is displayed.  
2. To accept the default backup options, press the Enter key to make 
the action list in the upper right corner of the window active. 
3. Select the Run option and press Enter. 
x 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Maintenance Backup (Administration Data Only)3-12
Performing a Maintenance Backup (Administration Data 
Only) 
3
When the CMS technician arrives onsite, they perform an initial 
maintenance backup on the original server. This backup should include 
only  CMS system administration data, ACD-specific admin data, and 
non-CMS data.
Note:
Once this backup is started, CMS users must not make any new 
administrative changes to the system until the upgrade process is 
finished.
Procedure31. From the CMS main menu, select the Maintenance - Back Up 
Data option.
The Back Up Data window is displayed. Select the following data 
backup options:
•CMS System Administration data
•ACD-specific admin data
•Non-CMS data
Exclude Historical data from this backup
2. Press the Enter key to move the active cursor to the action list in the 
upper right corner of the window active. 
3. Select the Run option and press Enter. 
The HA upgrade entails the use of  multiple backup tapes.  Be 
careful to label these tapes appropriately; use of the wrong tape 
during a migration or restore may result in failure to achieve an initial 
state of synchronization between the two HA servers.  
CAUTION 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Maintenance Backup (Administration Data Only)3-13
 The correct backup option selections are shown in the following 
example: 
After you have selected the appropriate options for the backup, press 
enter to access the action list in the upper right corner of the window, 
cursor to the Run option and press enter to start the backup.
4. Use the following procedure to verify that the backup completed 
without errors:
a. Open a terminal window and enter:
 cms/bin/br_check
The system responds:
Enter device type [q for qtape, f for 
floppy]:
b. Enter: q
The system responds:
Enter device path:
x
x 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-14
c. Enter the device path for the tape drive, for example:
 /dev/rmt/0c
The system displays a list of ACD(s) backed up on the 
volume and prompts:
Enter l to list the tables or v to also 
verify the volume:
d. Enter: l 
 The system displays a list of the database tables included on 
the backup.
 
Setting Up CMS on an HA Server3
Overview3This section refers to procedures which apply to both the new HA server 
purchased by the customer and the original server (after it has been 
upgraded with new disk drives supplied by a Lucent Speed Centre 
facility). 
TSC personnel verify authorizations, set up data storage parameters, 
and set up the CMS application remotely. On-site technicians should call 
the TSC to coordinate this process.
Prerequisites3The TSC should verify that the on-site technicians have completed the 
following tasks:
•Connected the console to the CMS computer
•Connected the CMS computer to the TSC’s Remote Maintenance 
Center (remote console)
•Connected additional terminals and printers to the NTS ports.
•Connected the link between the CMS computer and the switch
If the hardware link or the Automatic Call Distribution (ACD) 
feature and CMS are not properly administered, the CMS 
software cannot communicate with the switch. For switch 
administration procedures, see “
Administering the Switch for 
CMS High Availability Systems” on Page 4-1.
NOTE 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-15
•Connected the NTS and the CMS computer to the network hub unit. 
See 
CentreVu® CMS R3V6 Sun® Enterprise™ 3000 Computer 
Connectivity Diagram
 (585-215-865), CentreVu® CMS Sun® 
Enterprise™ 3500 Computer Hardware Connectivity Diagram
 
(585-215-877), or 
CentreVu® CMS Sun® Ultra™ 5 Computer 
Connectivity Diagram
 (585-215-872).
Setting 
Authorizations
3
Overview3Before setting up CMS, TSC personnel need to set authorizations for 
CMS features purchased by the customer. Authorizations apply to all 
administered ACDs.
You can use the auth_set option in the CMS Services menu (cmssvc) 
to do the following:
•Set the purchased version of CMS
•Authorize the following packages and features, if authorized by the 
customer:
— Forecasting
— Vectoring 
— Graphics
— External Call History
— Expert Agent Selection (EAS) 
— External Application 
— Vector Directory Numbers (VDNs)
—
CentreVu Supervisor
—
CentreVu Report Designer.
•Change the number of agents, ACDs, or Supervisor logins. 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-16
Procedure31. Access the CMS Services menu by entering the following 
command:
cmssvc
The program responds:
2. Enter 2 to select the auth_set option. The program responds:
3. Enter the cms services password. This password is available only to 
authorized personnel.
Some of the following questions may not appear if the 
authorization cannot be changed at this time.
The program responds:
This question occurs the first time you run auth_set on the 
system.
Lucent Technologies CentreVu(R) Call Management System Services
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from 
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
 Password:
NOTE
Is this an upgrade? (y/n):
NOTE 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-17
If this is not an upgrade and you enter n, the program responds:
4. Enter y.
The program uses the above information to populate the 
“Purchased CMS Release” field of the 
System Setup:Switch 
Setup 
screen.
The program continues with the following questions:
5. Enter y if the customer purchased Forecasting; otherwise, press 
Enter. The program responds:
6. Enter y if the customer purchased vectoring; otherwise, press 
Enter. The program responds:
7. Enter y if the customer purchased Graphics; otherwise, press 
Enter. The program responds:
Purchased version is R3V8. Is this correct? (y/n):
NOTE
Authorize installation of forecasting package? (y/n):(default: n)
Authorize installation of vectoring package? (y/n): (default: n)
Authorize use of graphics feature? (y/n): (default: n)
Authorize use of external call history feature? (y/n): (default: n) 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-18
8. Enter y if the customer purchased the External Call History feature; 
otherwise, press Enter. The program responds  (if the vectoring 
package is authorized):
9. Enter y if the customer purchased the Expert Agent Selection 
feature; otherwise, press Enter. The program responds:
10. Enter y if the customer purchased the External Application feature; 
otherwise, press Enter. The program responds:
11 . E n t e r y if the customer needs to use more than 2000 VDNs; 
otherwise, press Enter. The program responds:
12. Enter the number of simultaneous logins purchased. The program 
responds:
13. Enter y if the customer purchased report designer; otherwise, 
press Enter. The program responds:
Authorize use of expert agent selection feature? (y/n): (default: n)
Authorize use of external application feature? (y/n):
(default: n)
Authorize use of more than 2000 VDNs (yes turns off VDN 
permission checking)? (y/n): (default: n)
Enter the number of simultaneous Lucent Technologies CentreVu(R) 
Supervisor logins the customer has purchased 
(2-250): (default: X)
Has the customer purchased Lucent Technologies CentreVu(R) 
Report Designer? (y/n): (default: n)
Enter the maximum number of split/skill members that can be 
administered (1-10000): (default: 1) 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-19
14. Enter the maximum possible number of split or skill members that 
the customer might use based on the switch agent size purchased. 
For R3V8, “split or skill members” are defined as the number of 
CMS-measured agent-split and agent-skill combinations logged in 
at the same time. Each split an agent logs into is an agent-split 
combination. Each skill assigned to an agent while logged in is an 
agent-skill combination. The recommended numbers for Expert 
Agent Selection (EAS) and non-EAS systems are shown in the 
following table.
The minimum size configuration for CMS is 0-25; that is the 
reason groups 0-12 and 0-25 have the same provisioning. You 
should also note that the customer will be able to limit the split or 
skill random access memory (RAM) allocation to the size actually 
needed for the current configuration of agents and splits or skills. 
That is accomplished by the “Total split/skill members summed 
over all splits/skills” field, which is accessed through the setup 
option of the cmssvc command. Switch Agent 
Size Range 
PurchasedNumber of Split or Skill 
Members
Non-EAS EAS
0-12 100 500
0-25 100 500
0-50 200 1000
0-75 300 1500
0-100 400 2000
0-200 800 4000
0-300 1200 6000
0-400 1600 8000
0-500 2000 10000
0-600 2400 10000
0-max. agents 10000 10000
NOTE 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-20
The program responds:
15. Enter the number of ACDs the customer purchased.
The prompt displays and all authorizations have been set.
16. Verify that authorizations were set by entering the following:
tail /cms/install/logdir/admin.log
The admin.log file contains information relating to CMS 
administration procedures. The file should display the following 
message:
You can also verify the authorizations by using the auth_display 
option of the cmssvc command. 
Enter the maximum number of ACDs that can be installed (1-8): 
(default: 1)
Capabilities/capacities authorized