Lucent Technologies GuestWorks Issue 6 Technician Handbook

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
221 Switch-to-PMS Link Translations 
Housekeeping Status Testing
To verify that the housekeeping status is updated, do the following:
1. Using a telephone in the test room, update the housekeeping status. If the 
PMS confirms the status change within 4 seconds, you will hear confirma-
tion tone. If the status was not accepted, you will hear reorder tone. If you 
dialed an invalid code, you will hear intercept tone.
2. Verify that the status changed at the PMS terminal. You can also check the 
housekeeping status from the attendant console.
3. Use the list pms-down command to display any PMS messages that may 
help you troubleshoot link problems. The meanings of the PMS messages 
are found in “
Appendix C — List PMS Down Events” on Page 239.
4. At a telephone designated for housekeeping updates, update the house-
keeping status for the test room. If the PMS confirms the status change 
within 4 seconds, you will hear confirmation tone. If the status was not 
accepted, you will hear reorder tone. If you dialed an invalid code, you will 
hear intercept tone.
5. Verify that the status changed at the PMS terminal. You can also check the 
housekeeping status from the attendant console.
Provide a list of feature access codes and housekeeping status codes to the 
customer and the PMS vendor. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
222 Journal/PMS Log and System Printer Translations (Switch) 
Journal/PMS Log and System Printer
Translations (Switch)
To administer a printer, you must assign a data module, and then assign the data 
module extension to the hospitality parameters screen or the system parameters 
screen. In the example below, the same printer is used for journal/schedule print-
ing and log printing. If you have two different printers, you must administer two dif-
ferent data modules, and you will assign a different extension for each printer.
NOTE:
A log printer must be administered if the “list PMS down” feature is to log 
errors. If an actual log printer is not being installed, you should administer 
an X in the Port field (administration without hardware) to represent the 
log printer assignment.
add data-module 7850
                               DATA MODULE
  Data Extension: 7850 Name: JOURNAL PRT BCC: 2
            Type: pdm              COS: 15   Remote Loop-Around Test? n
            Port: 01B0101  COR: 50 Secondary data module? n
ITC: restricted TN: 1               Connected to: dte
ABBREVIATED DIALING
  List1:
SPECIAL DIALING OPTION:
ASSIGNED MEMBER ( Station with a data extension button for this data module )
         Ext     Name
      1: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
223 Journal/PMS Log and System Printer Translations (Switch) 
Enter the extensions of the printers in the Extension of PMS Log Printer 
and Extension of Journal/Schedule Printer field.
For a system printer, enter the data module extension in the System Printer 
Extension field. If you are connecting the system printer to the DCE EIA port 
(instead of using that port for call accounting), enter eia in this field.
change system-parameters hospitality  Page   1 of   3
                              HOSPITALITY
                       Message Waiting Configuration: act-nopms
               Controlled Restrictions Configuration: act-pms
               Housekeeper Information Configuration: act-pms
                     Number of Housekeeper ID Digits: 0
                        Extension of PMS Log Printer: 7850
               Extension of Journal/Schedule Printer: 7850
             Client Room Coverage Path Configuration: act-nopms
              Default Coverage Path for Client Rooms: 1
Forward PMS Messages to Intuity Lodging? y
                              PMS LINK PARAMETERS
                                    Extension of PMS: 7899
                                   PMS Protocol Mode: transparent ASCII mode? y
Seconds before PMS Link Idle Timeout: 20
Milliseconds before PMS Link Acknowledgement Timeout: 500
                    PMS Link Maximum Retransmissions: 5
            PMS Link Maximum Retransmission Requests: 5
                    Take Down Link for Lost Messages? y
change system-parameters features Page 4 of 10
FEATURE-RELATED SYSTEM PARAMETERS
SYSTEM PRINTER PARAMETERS
System Printer Extension: 7860Lines Per Page: 60
EIA Device Bit Rate: 9600 
SYSTEM-WIDE PARAMETERS
Switch Name:
MALICIOUS CALL TRACE PARAMETERS
Apply MCT Warning Tone? n  MCT Voice Recorder Trunk Group:
SEND ALL CALLS OPTIONS
Send All Calls Applies to: station
Auto Inspect on Send All Calls? n
UNIVERSAL CALL ID
Create Universal Call ID (UCID)? n  UCID Network Node ID: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
224 Journal/PMS Log and System Printer Translations (Switch) 
Use the change system-parameters maintenance command to enter the time 
of day when you want the scheduled repor ts to print.
!CAUTION:
Do not set the time for these reports at the same time when the switch starts 
its scheduled maintenance tests (usually at 1 a.m.). See the change sys-
tem-parameters maintenance screen to verify the time and to coordinate 
this administration so the times do not overlap.
change system-parameters hospitality  Page   2 of   3
                              HOSPITALITY
Dual Wakeups? y  Daily Wakeup? y  VIP Wakeup? y
VIP Wakeups Per 5 Minutes: 5
Room Activated Wakeup With Tones? y
                    Time of Scheduled Wakeup Activity Report: 12:00:am
                     Time of Scheduled Wakeup Summary Report: 12:30:am
           Time of Scheduled Emergency Access Summary Report: 12:45:am
                                           Announcement Type: silence
          Length of Time to Remain Connected to Announcement: 30
             Extension to Receive Failed Wakeup LWC Messages: 399
            Routing Extension on Unavailable Voice Synthesis:
                    Display Room Information in Call Display? n
Automatic Selection of DID Numbers? y
                                  Number of Digits from PMS:
PMS Sends Prefix? n
                      Number of Digits in PMS Coverage Path: 3
Digit to Insert/Delete: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
225 Journal/PMS Log and System Printer Translations (Switch) 
Testing the Journal/PMS Log or System Printer
Using the RS232 Mini-Tester (see the Note on Pa ge 1 1), check the status of the 
printer connection. The leads marked with an asterisk are controlled by the switch, 
and the printer controls the other leads. If any of the switch leads are dark, there is 
no connection.
!CAUTION:
After using a mini-tester to check data leads, you MUST remove the 
mini-tester from the connection. DO NOT leave the mini-tester in-line during 
actual operation.
If the link is active, the mini-tester should show the following:
The following three test results occur if the link is idle, but the reason for each 
result is different.
The following will display if the link is not up; try the test journal pms command to 
start the link. The printer could also be busied out; try the release journal pms 
command to release the printer.
TD
RTS
DTR RD*
CTS*
DSR*
CD*
green
green
red
green
red
green
green
TD
RTS
DTR RD*
CTS*
DSR*
CD*
red
red
green
red
red
green
red 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
226 Journal/PMS Log and System Printer Translations (Switch) 
The following will display if the printer is turned off; turn on the printer power.
NOTE:
RTS will be lit on the front panel of the 7400A or 7400B. The CTS lead 
shows green when used with an 8400B.
The following will display if the printer is off-line; press the on-line button on the 
printer.
Another way to test the log printer connection is to create an Automatic Wakeup 
call for the test room. If the printer is working, an Automatic Wakeup call request 
message prints on the log printer.
TD
RTS
DTR RD*
CTS*
DSR*
CD*
red
dark
red
red
reddark
dark
TD
RTS
DTR RD*
CTS*
DSR*
CD*
red
red
green
green
greenred
green 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
227 Parallel Printer Translations (INTUITY) 
Parallel Printer Translations 
(INTUITY)
For R4.4, use the Customer/Services Administration, System Management, 
UNIX Management, Printer Administration, Install Printer Software command 
to set up the parallel printer on the INTUITY system. This command enables the 
printer port (lp1) for parallel printer operation.
For R5, use the UNIX Management, Printer Administration command to set up 
the parallel printer on the INTUITY system. This command enables the printer 
port (lp1) for parallel printer operation. You can select from Install Okidata 320 
Printer Software or Install Okidata Laser Printer Software. Use the option that 
best matches your printer model. 
Customer Logins (Switch)
Customer logins cannot be added using the craft login, but you can change pass-
words for existing customer logins (use list login to display the logins). If cus-
tomer logins exist, use the following screen to change the passwords to the 
switch. The passwords must be three to six characters long using any combina-
tion of 0-9, a-z, and A-Z. You should change only the logins that the customer 
requests. Instruct the customer that the logins and passwords must be kept 
secure to avoid security issues.
Customer Logins (INTUITY)
Use the Customer/Services Administration, System Management, Password 
Administration, Assign/Change Password command to create a password for 
the customer. The customer will use the “sa” login. Remind the customer to 
change the password as soon as the system is turned over, and to change it fre-
quently. You can also set the password aging option using the Customer/Ser-
vices Administration, System Management, Password Administration, 
Assign/Change Password Aging command.
change password staff1 Page 1 of  1
PASSWORD ADMINISTRATION
Password of Login Making Change:
LOGIN BEING CHANGED
Login Name: staff1
LOGIN’S PASSWORD INFORMATION
Login’s Password:
Reenter Login’s Password: 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
228 Security Notification (Switch) 
Security Notification (Switch)
Use the change system security-parameters command to add security 
notification to the switch for login, remote access, authorization code, or station 
security code violations. You must enter y in the highlighted fields before the other 
entry fields will display.
change system security-parameters Page 1 of 2
SECURITY-RELATED SYSTEM PARAMETERS
SECURITY VIOLATION NOTIFICATION PARAMETERS
SVN Login Violation Notification Enabled? y
Originating Extension: Referral Destination:
Login Threshold: Time Interval:
Announcement Extension:
SVN Remote Access Violation Notification Enabled? y
Originating Extension: Referral Destination:
Barrier Code Threshold: Time Interval:
Announcement Extension:
SVN Authorization Code Violation Notification Enabled? y
Originating Extension: Referral Destination:
Authorization Code Threshold: Time Interval:
Announcement Extension:
change system security-parameters Page 2 of 2
SECURITY-RELATED SYSTEM PARAMETERS
SECURITY VIOLATION NOTIFICATION PARAMETERS
SVN Station Security Code Violation Notification Enabled? y
Originating Extension: Referral Destination:
Station Security Code Threshold: Time Interval:
Announcement Extension:
STATION SECURITY CODE VERIFICATION PARAMETERS
Minimum Station Security Code Length: 4
Station Security Code for Terminal Self-Administration Required? y
Translation-ID Mismatch Interval (days): 5 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
229 Save Translations (Switch) 
Save Translations (Switch)
After you have finished all translations, tested the translations, and verified them 
with the customer, save the announcements using the save announcements 
command. When that is finished, save translations using the save translation 
command. After saving translations, log off using the logoff command.
Create Backup (INTUITY)
Use the Customer/Services Administration, Backup/Restore, Backup com-
mand to create a backup tape for the INTUITY. Follow the instructions displayed 
on the screen. 
						

							GuestWorks Issue 6 Technician Handbook  555-231-109  Issue 1
April 2000
Translations and Testing 
230 Create Backup (INTUITY)