Home
>
Mitel
>
Communications System
>
Mitel Attendant Console For Sx-200 El/ml Superconsole 1000 User Guide
Mitel Attendant Console For Sx-200 El/ml Superconsole 1000 User Guide
Have a look at the manual Mitel Attendant Console For Sx-200 El/ml Superconsole 1000 User Guide online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 55 Mitel manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
![Page 10
*HWWLQJ6WDUWHG
4
Console Components
7KHLOOXVWUDWLRQEHORZVKRZVWKHPDLQSDUWVRIWKHFRQVROH1RWHWKHWZRMDFNV
RQWKHOHIWVLGH2QHLVIRUWKHKDQGVHWRUKHDGVHWWKDW\RXXVH WKHRWKHULVIRU
WKHKDQGVHWRUKHDGVHWXVHGE\WKHSHUVRQWUDLQLQJRUPRQLWRULQJQHZ
DWWHQGDQWV
7KHFDEOLQJUHTXLUHGWRFRQQHFWWKHFRQVROHWRWKHWHOHSKRQHV\VWHPLVORFDWHG
DWWKHUHDURIWKHFRQVROH7KHFDEOHVVKRXOGEHFRQQHFWHGE\DTXDOLILHGV\VWHP
LQVWDOOHUDQGVKRXOGQRWEHDGMXVWHGE\XQDXWKRUL]HGSHUVRQQHO...](http://img.usermanuals.tech/thumb/3284/84073/w64_mitel-superconsole-1000-attendant-console-user-guide_d-9.png "Page 10
*HWWLQJ6WDUWHG
4
Console Components
7KHLOOXVWUDWLRQEHORZVKRZVWKHPDLQSDUWVRIWKHFRQVROH1RWHWKHWZRMDFNV
RQWKHOHIWVLGH2QHLVIRUWKHKDQGVHWRUKHDGVHWWKDW\RXXVH WKHRWKHULVIRU
WKHKDQGVHWRUKHDGVHWXVHGE\WKHSHUVRQWUDLQLQJRUPRQLWRULQJQHZ
DWWHQGDQWV
7KHFDEOLQJUHTXLUHGWRFRQQHFWWKHFRQVROHWRWKHWHOHSKRQHV\VWHPLVORFDWHG
DWWKHUHDURIWKHFRQVROH7KHFDEOHVVKRXOGEHFRQQHFWHGE\DTXDOLILHGV\VWHP
LQVWDOOHUDQGVKRXOGQRWEHDGMXVWHGE\XQDXWKRUL]HGSHUVRQQHO...")
![Page 13
$ERXWWKH&RQVROH
7
6RIWNH\V
6RIWNH\VKDYHIXQFWLRQVWKDWFKDQJHGHSHQGLQJRQWKHVWDWHRIWKHFDOO\RXDUH
KDQGOLQJRUWKHIHDWXUH\RXDUHXVLQJ)RUH[DPSOHZKHQ\RXFDOODEXV\
H[WHQVLRQWKHGLVSOD\ZLOOVKRZWKHVRIWNH\IXQFWLRQVWKDWDUHDYDLODEOHIRU
KDQGOLQJWKHFDOO2QHRIWKHVHIXQFWLRQVLV2YHUULGHDQRWKHULV0VJ:DLWLQJ
7KH>)!WR>)!ODEHOVRQWKHGLVSOD\FRUUHVSRQGWRWKH>)!WR>)!NH\VRQ
WKHFRQVROHV7RXVHDVRIWNH\IXQFWLRQSUHVVWKH>)!WR>)!NH\WKDW...](http://img.usermanuals.tech/thumb/3284/84073/w64_mitel-superconsole-1000-attendant-console-user-guide_d-12.png "Page 13
$ERXWWKH&RQVROH
7
6RIWNH\V
6RIWNH\VKDYHIXQFWLRQVWKDWFKDQJHGHSHQGLQJRQWKHVWDWHRIWKHFDOO\RXDUH
KDQGOLQJRUWKHIHDWXUH\RXDUHXVLQJ)RUH[DPSOHZKHQ\RXFDOODEXV\
H[WHQVLRQWKHGLVSOD\ZLOOVKRZWKHVRIWNH\IXQFWLRQVWKDWDUHDYDLODEOHIRU
KDQGOLQJWKHFDOO2QHRIWKHVHIXQFWLRQVLV2YHUULGHDQRWKHULV0VJ:DLWLQJ
7KH>)!WR>)!ODEHOVRQWKHGLVSOD\FRUUHVSRQGWRWKH>)!WR>)!NH\VRQ
WKHFRQVROHV7RXVHDVRIWNH\IXQFWLRQSUHVVWKH>)!WR>)!NH\WKDW...")
$ERXWWKH&RQVROH 5 &RQVROH.H\V 7KHFRQVROHKDVWKUHHW\SHVRINH\V LDOSDGNH\V6RIWNH\VDQG)L[HG.H\V LDOSDGNH\V 7KHGLDOSDGRQWKHULJKWVLGHRIWKHFRQVROHKDVNH\VLQFOXGLQJWKHVWDQGDUG GLDOLQJNH\V 5LQJHU9ROXPHNH\V 7KH9ROXPH ÁDQG9ROXPHÂNH\VLQFUHDVHRU GHFUHDVHWKHORXGQHVVRIWKHFRQVROHULQJHU 7KHWZRXQODEHOHGNH\VQH[WWRWKH9ROXPHNH\VDUHUHVHUYHGIRUIXWXUHV\VWHP HQKDQFHPHQWV &XUVRU&RQWURONH\V 7KH DQG NH\VDUHXVHGLQWKH IROORZLQJFLUFXPVWDQFHV %DFNVSDFH 3UHVVWKLVNH\WRFRUUHFWPLVWDNHVZKHQGLDOLQJH[WHQVLRQ RUWUXQNQXPEHUVRUZKHQHQWHULQJ)XQFWLRQNH\LQIRUPDWLRQ 7KHRWKHUFXUVRUFRQWURONH\VDUHXVHGDORQJZLWKWKH NH\IRUDSSOLFDWLRQV VXFKDV+RWHO0RWHOJXHVWVHUYLFHDQG&XVWRPHUDWD(QWU\ 9109-090-005-NA.book : 9109-090-005-NA_getstart.fm Page 5 Thursday, April 1, 1999 12:21 PM
*HWWLQJ6WDUWHG 6 )L[HG.H\V 7KH)L[HGNH\VDUHDUUDQJHGLQWZRURZVRIVHYHQNH\V
$ERXWWKH&RQVROH 7 6RIWNH\V 6RIWNH\VKDYHIXQFWLRQVWKDWFKDQJHGHSHQGLQJRQWKHVWDWHRIWKHFDOO\RXDUH KDQGOLQJRUWKHIHDWXUH\RXDUHXVLQJ)RUH[DPSOHZKHQ\RXFDOODEXV\ H[WHQVLRQWKHGLVSOD\ZLOOVKRZWKHVRIWNH\IXQFWLRQVWKDWDUHDYDLODEOHIRU KDQGOLQJWKHFDOO2QHRIWKHVHIXQFWLRQVLV2YHUULGHDQRWKHULV0VJ:DLWLQJ 7KH>)!WR>)!ODEHOVRQWKHGLVSOD\FRUUHVSRQGWRWKH>)!WR>)!NH\VRQ WKHFRQVROHV7RXVHDVRIWNH\IXQFWLRQSUHVVWKH>)!WR>)!NH\WKDW FRUUHVSRQGVWRWKHGLVSOD\ODEHOIRUWKDWIXQFWLRQ &RQVROHLVSOD\ XULQJFDOOKDQGOLQJWKHXSSHUWZROLQHVLGHQWLI\WKH6285&(RUFDOOLQJSDUW\ DQGWKH(67,1$7,21RUFDOOHGSDUW\ 7KHWZRORZHUOLQHVODEHOHG>)!WR>)!VKRZWKHFXUUHQWVRIWNH\ODEHOV)RU H[DPSOHLI>)!LVODEHOHG>2YHUULGH@SUHVVLQJ>)!OHWV\RXRYHUULGHDEXV\ H[WHQVLRQ·VFRQYHUVDWLRQ$WDQRWKHUWLPHWKHVDPHNH\>)!FRXOGEHODEHOHG >1LJKW@1RZSUHVVLQJ>)!SODFHVWKHFRQVROHLQ1LJKWRSHUDWLRQ 9109-090-005-NA.book : 9109-090-005-NA_getstart.fm Page 7 Thursday, April 1, 1999 12:21 PM
*HWWLQJ6WDUWHG 8 8VLQJWKLV*XLGH 6RPHRIWKHSURFHGXUHVLQWKLVJXLGHLQFOXGHDQLOOXVWUDWLRQRIWKHFRQVROH GLVSOD\7KHLOOXVWUDWLRQVKRZVKRZWKHGLVSOD\ZLOOORRNZKHQ\RXDUH SHUIRUPLQJWKHSURFHGXUH 1RWHWKHDEEUHYLDWLRQVLQWKHXSSHUKDOIRIWKHGLVSOD\7KHIROORZLQJWDEOH H[SODLQVWKHPHDQLQJRIWKRVHDEEUHYLDWLRQV)RUH[SODQDWLRQVRIWKHRWKHU DEEUHYLDWLRQVLQFOXGLQJWKRVHXVHGLQWKHORZHUKDOIRIWKHGLVSOD\VHHSDJH Conventions 7KLVJXLGHXVHVWKHIROORZLQJFRQYHQWLRQVWRGLIIHUHQWLDWHEHWZHHQWKHWZRW\SHV RIFRQVROHNH\V )L[HGNH\VDSSHDULQEROGOHWWHUV³IRUH[DPSOH$QVZHURU+ROG 6RIWNH\VDSSHDULQEROGOHWWHUVZLWKLQEUDFNHWV³IRUH[DPSOH>%(//21@RU >& 21)@ $EEUHYLDWLRQHILQLWLRQ 677KH(67,1$7,21 FDOOHG SDUW\ 65&7KH6285&( FDOOLQJ SDUW\ !!! $SSHDUVRQHLWKHUWKH65&RU67OLQHWRLQGLFDWHZKLFKSDUW\ LVFXUUHQWO\FRQQHFWHGWRWKHFRQVROH &266KRZVWKH&ODVVRI6HUYLFHDVVLJQHGWRWKHH[WHQVLRQRUWUXQN WKDWLVFXUUHQWO\FRQQHFWHGWRWKHFRQVROH &256KRZVWKH&ODVVRI5HVWULFWLRQDVVLJQHGWRWKHH[WHQVLRQRU WUXQNWKDWLVFXUUHQWO\FRQQHFWHGWRWKHFRQVROH &:3UHFHGHGE\DQXPEHUWRLQGLFDWHKRZPDQ\FDOOVDUHZDLWLQJ WREHDQVZHUHG 9109-090-005-NA.book : 9109-090-005-NA_getstart.fm Page 8 Thursday, April 1, 1999 12:21 PM
$GMXVWLQJWKH&RQVROH 9 $GMXVWLQJWKH&RQVROH Adjusting the Ringer Volume % (//2))@RU>%(//21@ Switching to Night/Day Service ,QFRPLQJFDOOVWKDWQRUPDOO\ULQJWKHFRQVROHGXULQJWKHGD\FDQULQJDQRWKHU DQVZHULQJSRLQWDWQLJKW1 ,*+7@>1,*+7@RU>$
*HWWLQJ6WDUWHG 10 Setting the Console Language 7KHFRQVROHFDQGLVSOD\FDOOKDQGOLQJLQIRUPDWLRQDQGVRIWNH\SURPSWVLQ (QJOLVK)UHQFKRU6SDQLVK 7RFKDQJHODQJXDJHV 3UHVV)XQFWLRQ 3UHVV>/ $1*8$*(@ 3UHVVWKHVRIWNH\WKDWFRUUHVSRQGVWRWKHODQJXDJH\RXZDQW Attendant Console Lockout
&DOO+DQGOLQJ 9109-090-005-NA.book : 9109-090-005-NA_callhandling.fm Page 11 Thursday, April 1, 1999 12:21 PM
9109-090-005-NA.book : 9109-090-005-NA_callhandling.fm Page 12 Thursday, April 1, 1999 12:21 PM
$QVZHULQJ&DOOV 13 $QVZHULQJ&DOOV 5LQJLQJDQGDIODVKLQJ$QVZHUNH\LQGLFDWHWKHDUULYDORIDFDOO7KHQXPEHU QH[WWR&:LQWKHGLVSOD\LQGLFDWHVKRZPDQ\FDOOVDUHZDLWLQJWREHDQVZHUHG 7KHLQIRUPDWLRQGLVSOD\HGQH[WWRWKHVRIWNH\V)WR)LQGLFDWHWKHDFWLRQV\RX FDQWDNHE\SUHVVLQJWKHFRUUHVSRQGLQJVRIWNH\ )RUH[DPSOH\RXFDQDQVZHUDQRXWVLGH WUXQN FDOOE\SUHVVLQJ>/ 1 @ /LVWHG LUHFWRU\1XPEHU RUDQLQWHUQDO H[WHQVLRQ FDOOE\SUHVVLQJ> ,$/@ 7KHIROORZLQJVRIWNH\SURPSWVFDQDFFRPSDQ\DQLQFRPLQJFDOO >5(&$//@ >,17(51$/@ >,$/@ >35,25,71,*+7$16@ >/1@>/1@>/1 @ RUDQ\SUHSURJUDPPHGFXVWRPHUVSHFLILFLQIRUPDWLRQ IRUH[DPSOH\RXU FRPSDQ\PD\FKRRVHWRGLVSOD\>/ ,1(@LQVWHDGRI>/1@ 7KH>, 17(51$/@VRIWNH\LQGLFDWHVFDOOVWRDVSHFLILFDWWHQGDQWPDGHE\GLDOLQJ WKHFRQVROH·VLQWHUQDOGLUHFWRU\QXPEHU DVRSSRVHGWRGLDOLQJ´µ 7KHRWKHU SURPSWVDUHH[SODLQHGHOVHZKHUHLQWKHJXLGH 7RDQVZHUFDOOV RRQHRIWKHIROORZLQJ 3UHVV$QVZHUWRDQVZHUWKHILUVWFDOOLQWKHTXHXH 3UHVVDVRIWNH\ )²) WRDQVZHUDVSHFLILFW\SHRIFDOO 7KHILUVWOLQHRIWKHGLVSOD\VKRZV!!!65&IROORZHGE\DQH[WHQVLRQQXPEHU DQGQDPHIRUDQLQWHUQDOFDOORUDWUXQNQXPEHUIRUDQH[WHUQDOFDOO7KH67 OLQH WKHVHFRQGOLQH UHPDLQVEODQNXQWLO\RXGLDODGHVWLQDWLRQQXPEHU 9109-090-005-NA.book : 9109-090-005-NA_callhandling.fm Page 13 Thursday, April 1, 1999 12:21 PM
&DOO+DQGOLQJ 14 New Call Indication :KHQ\RXDUHHQJDJHGLQDFDOODVLQJOHEXUVWRIULQJLQJVLJQDOVWKHQH[W LQFRPLQJFDOO6XEVHTXHQWFDOOVGRQRWULQJWKHFRQVROHEXWWKH&:LQGLFDWRU RQWKHGLVSOD\OHWV\RXNQRZWKDWFDOOVDUHZDLWLQJ 7KHFRQVROHFDQEHSURJUDPPHGDWWKHV\VWHPOHYHOWRSURYLGHDVLQJOHEXUVWRI WRQHDWUHJXODULQWHUYDOVZKHQFDOOVDUHZDLWLQJ When Multiple Calls are Waiting