Mitel Superconsole 2000 Quick Start Guide

							Handling RecallsCalls transferred to an extension but not answered 
within a specifi ed time return to the console.To answer a recall:• Press the [Recall] softkey.
 OR
•  Press   ANSWER   on the keypad.
 
  You are now connected and may ask if the caller 
  wants to continue waiting or wants you to ring 
 another extension.
•  Depending on what the caller wants, you have 
  several options at this point:
 – Press the [Redial DEST] softkey if the 
    caller wants to continue waiting.
 –  Dial another extension.
 –  Press   RELEASE   on the keypad to 
    disconnect the call.TRANSFERRING RECALLS TO VOICEMAILWhen a call you transferred to an unanswered 
extension recalls, you can press   VOICEMAIL  key to 
transfer the caller to the extension’s voice mailbox.Setting up a Conference CallTo set up a conference call:•  With the two parties connected to the console - 
  one in the Source area and the other in the Des-
  tination area - press the [Conference] softkey.To split a conference to speak privately to 
either caller:•  Press either the [Source] or [Destination] softkey.To add more parties to a conference:•  Dial the number of the next party.
• Press the [Conference] softkey.If the line is busy or unanswered or the 
person is unavailable:•  Press   CANCEL   on the keypad to reconnect to
  the conference. You may continue dialing to add
  more parties   to the conference.
To release the console from the conference:
•  Press   RELEASE   on the keypad.
Once you release the conference, you cannot 
re-enter it.
Answering a Call•  Lift the handset.
•  Press   ANSWER   on the keypad
 OR
• Press the [F1] to [F7] softkey to answer a 
 specifi c call.MULTIPLE INCOMING CALLSThe Call Waiting indicators (       ) on the screen tell 
you additional calls are waiting. You must transfer 
or disconnect the current call, or put it on hold, 
before answering a new call.
Note:  Pressing   ANSWER   automatically
transfers the current call to the dialed destination 
and answers the fi rst call in the call-waiting queue.Transferring a Call•  Dial the destination number.
•  Press  RELEASE  on the keypad to complete the
   transfer and disconnect the call from the console.Correcting a Misdialed Number•  Press   CANCEL   on the keypad, and then 
  redial the number.Recovering the Last CallYou can recover a call you transferred to an exten-
sion by mistake.
•  Press   RECOVER   immediately after 
  completing the transfer.
 Putting Calls On Hold•  Inform the caller that you are placing him or her 
 on hold
•  Press   HOLD   on the keypad.
 Retrieving Held Calls•  Press   RETRIEVE   and then dial the position
  number of the call (1-6) you want to retrieve.
 OR
•  Press   RETRIEVE   and then the star key (✱)
  on the keypad to retrieve the longest held call.
Command Summary         = Menu Command                         = Console keypad key      [Fn] =  Console Softkey                  = Computer keyboard keyAccount Codes
Answer Call
Call Forward — Cancel on Extension
Call Forward — Cancel on All Extensions
Call Park
Clear All Extension Features
Conference Call — Setup
Conference Call — Add more parties
Day/Night Service
DND — Set/Cancel 
DND — Cancel on all Extensions
Handset/Headset - Enable/Disable
Hold — Place
Hold — Retrieve 
Last Number Redial
Make Internal Call 
Make External Call
Message Waiting — Set/Cancel
Message Waiting — Check Status
Microphone Mute
Operator Absent/Present
Override (Interrupt Busy Extension)
Paging
Phone Book
Recalls - Answering
Recover Last Call
Ringer Mute
Serial Call — Setup
Serial Call — Extend
Serial Call — End
Tone Signaling
Traf c Monitoring (Trunk Status)
Transfer Call
Transfer Recall to Voicemail 
Volume — Handset/Headset
Volume — Ringer
Dial Account Code Access Code     dial Account Code      press #     continue dialing
 ANSWER   (First Call Waiting) 
OR
 [F1]
 to 
[F7]
 (Selective Answer)
    
Program
 > Cancel Station CFWD or Cancel Station CFFM             Enter extension number      Click 
Ye s
      Click 
Quit
     
Program 
> Cancel All CFWD
      Click 
Yes
Put call
 on Hold      PAGER      Dial zone code (if required)     Announce Call Park Retrieve code and Hold position number
     
Program
 > Cancel Station Feature
              Enter extension number      Click 
Ye s
      Click 
Quit
With 2 parties connected to the console, select 
[Conference]
Dial number      
[Conference]
 after the called party answers
Select Day, Night Service 1 or Night Service 2 from
     
Program
 > Set Station DND
 or 
Cancel Station DND
              Enter extension number      Click 
Ye s
     
Program
 > Cancel All DND
      Click 
Ye s
Plug handset/headset into       keypad      Select Using Handset or Using Headset from
 HOLD
 RETRIEVE        dial the position number of the call (1-6) or   RETRIEVE        ✱  to retrieve longest held call
Dial Last Number Redial code
Dial number 
OR
 use Phone Book
Dial 9      telephone number
 MESSAGE        [Set MSG Waiting]
 OR 
[Clear MSG Waiting
]      Dial extension number        CANCEL   
OR
   RELEASE 
 MESSAGE       
[Check MSG Waiting]
      Dial extension number        CANCEL
Press the button above the  
     key on the console keypad
Select Operator Absent or Operator Present from
[Override]
 (Following Override, press  RELEASE  to disconnect busy extension or   CANCEL   to reconnect to Source)
 PAGER        Dial zone code (if required)      Announce        CANCEL   to end page
 PHONE BOOK        Type entry       
[Search]
 (if necessary, press               to select entry       
[Call]
 to call selected entry
 ANSWER  
OR [Recall]
 RECOVER   immediately after releasing the call
Select Ringer 
On or Ringer 
Off from
While connected to requesting party, 
[Set Serial Call]
      Dial extension number       RELEASE
When requesting party recalls,  ANSWER   Dial extension number       RELEASE
After transferring the requesting party to the last extension, 
[Cancel Serial]
 While on a call, press   TONES        Dial digits. Press   TONES   again to turn off tone signaling.
TRUNK STATUS                  
Select Trunk Groups OR Digits Dialed
       [Search]
Dial destination number       RELEASE   
OR
 Wait for answer       RELEASE
Answer the Recall       VOICEMAIL
While on a call, press 
    key on keypad
While console is ringing, press 
    key on keypad
Call Handling
 MITEL
Superconsole
™
                           2000Quick Start Guide 
						

							Displays an electronic notepad where 
you can type messages from callers, 
reminders, questions, or anything else 
you would write on note paper. You can 
also use the Scratch Pad to store tele-
phone numbers for speed dialing.
Displays an area where you can type 
messages that can be viewed by all other 
Superconsole 2000s on the system.
Displays room status information and 
softkeys for managing guest services in 
a Hotel/Motel installation.
Accesses paging equipment for making 
announcements.
Opens Help, which provides informa-
tion to help you accomplish your tasks.
Redisplays the main console screen.
Allows you to fi nd and call an extension 
by typing the user’s name.
Starts another application that extends 
the capabilities of the Superconsole 
2000. Your communications department 
selects the application.
Displays information about trunk (outside 
line) usage.
Displays softkeys for setting or clearing 
the Message Waiting indicator on the 
dialed extension.
Sends subsequently dialed digits as 
tones (used when dialing into voicemail 
systems.)
Transfers a recall to an extension user’s 
voicemail box.
SCRATCH
PAD
BULLETIN
BOARD
GUEST
SERVICES
PAGER
HELP
OPERATOR
MODE
PHONE
BOOK
APPL
TRUNK
STATUS
MESSAGE
TONES
VOICE
MAIL
ScreenThe Console Status area shows 
you at a glance what state the 
console and the system are in  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
– for example whether the 
console ringer is on or off and 
whether the system is in Day or 
Night Service.
The Application area is divided into 
four sections: The top left section 
displays information about calls on 
hold; the top right, a Phone Book 
for fi nding users on the system and 
other tools such as an electronic 
scratch pad for taking notes. The 
bottom two areas display information 
on the Source (calling party) and 
Destination (called party) of all calls 
handled by the console.
The information displayed includes 
the name of the party, extension 
or trunk number or trunk label, 
type of extension (e.g., Superset), 
status of call (e.g., ringing), privi-
leges assigned to the trunk or exten-
sion, and the type of call (e.g., 
Conference, Recall, Serial).
The Call Waiting  area displays an 
icon (        ) as a visual indication 
of incoming calls. The icon appears 
above the softkey that’s used to 
answer the call.The Softkey areas at the bottom of 
the screen and above the Destina-
tion area display the Softkey labels. 
The labels correspond to the Func-
tion keys on the computer keyboard. 
See the next section for more infor-
mation about the Softkeys.
The Response area at the bottom 
of the screen displays the date and 
time, the number of calls waiting 
to be answered, and messages 
received from the system.
Keypad
FIXED FUNCTION KEYS
Press...   To...  ANSWER
     answer calls on either a “fi rst 
  come, fi rst serve” basis (the 
    default) or according to priori-
    ties assigned using the Options 
    command in the Tools menu
  
RELEASE
 complete a call transfer.
    
HOLD
    put a call on hold. 
 
RECOVER
        return a call you transferred to the 
    wrong extension to the console. 
  RETRIEVE
   takes a call off Hold.
  
CANCEL
    clear misdialed numbers
Checking In and Checking Out Guests•  Press  GUEST SERVICE  on the keypad.
•  Press the room. (How? See Searching for Rooms.)
• Press the [Check-in] or [Check-out] softkey.
• Press the [Save] softkey to save the changes.Searching for Rooms•  Press  GUEST SERVICE  on the keypad.
•  Do one of the following:
 –  To display information for a specifi c room, use the 
    computer keyboard to type the room number in the 
  Room Number box.
 – To  fi nd rooms by occupancy and condition status, 
   click Room Status, and then select states from the
  Occupancy and Condition lists.
 –  To begin searching from a particular room, type the 
    number of the room in the Starting at room box.
 – To  fi nd a guest’s room, click Last Name of Guest, 
    and then type the guest’s last name.
• Press the [Search] softkey.
  To view information for a room, click to select it, and then 
 press the [Select] softkey.Blocking Room-to-Room CallsTo control whether Call Blocking affects a room•  Press  GUEST SERVICE  on the keypad.
•  Enter the room number using the computer keyboard.
• Press the [Search] softkey.
• In the Call Block list, select the option you want.
• Press the [Save] softkey.To turn Call Blocking on or off for the entire system• Select Guest Services on the Tools menu.
• Select Toggle Call Block.
 The Call Block indicator in the Console Status area 
  appears dimmed when Call Blocking is turned off.
9133-000-018-NA, Rev A
™ ® registered trademarks of MITEL Corporation. 
© 2001, Mitel Corporation. All rights reserved. Printed in Canada.
If the console is connected to a room, 
press the [Guest Service] softkey, and then...
Changing Room Occupancy and Condition Status
•    Select the required states from the Occupancy
  and Condition lists.
•   Press the [Save] softkey to save the changes.
Setting and Canceling Wake-up Calls
•    Click in the Wake-up box, and then type the 
    hour and minutes in 24-hour format. You must 
  enter four digits – for example 0630 for 6:30 AM 
  (or 1830 for 6:30 PM)
•    To cancel a wake-up call, delete the time from 
  the Wake-Up box.
•   Press the [Save] softkey to save the changes.
Setting and Canceling Do Not Disturb
•   Select Set Station DND or Cancel Station DND 
  on the Program menu.
•    Type the room number using the computer key
  board.
•   Click Ye s, and then Quit.
Setting and Canceling Message Waiting
•    Press   MESSAGE   on the keypad.
•   Press the [Set MSG Waiting] or 
  [Clear MSG Waiting] softkey.
Setting Room Calling Restrictions
•   From the Call Restriction list, choose one of the  
 
 
 
 
 
 
 
  following:
  –   Internal to allow internal calls only.
  –   Local to allow internal and local calls.
  –   Long Distance to allow internal, local, and long 
         distance calls
  –   Option 1, Option 2, Option 3 to impose special
         call restrictions determined by system 
         programming.
•   Press the [Save] softkey to save the changes.
You can do all of the following from an idle console or while connected to a guest room.
•    Press  GUEST SERVICE  on the keypad
•    Type the room number in the Room Number box.
Console ComponentsHotel/Motel Features
If the console is idle, 
start here
PROGRAMMABLE KEYS
FirmkeysMute 
Ringer
Call-
processing
keysRinger/
headset/
handset 
volume
adjustment
Console 
Status Area
Application
Area
Call Waiting 
Area
Softkey Area
Response Area