Mitel Sx-100, Sx-200 Superset 3, Superset 4 User Guide

UCD Agent 
I .____ --- 
Incoming calls 
If you are part of an agent group, calls will arrive at 
your set automatically. 
You can assign an account code to a call. 
To stop receiving calls temporarily use the Do Not 
Disturb feature. 
1-18  

Sub-attendant 
As a sub-attendant, you may be required to store and take messages 
for SUPERSET 3 or regular telephone users. 
To store messages 
Press PROGRAM 
Press MSG 
Dial message number (01-15) 
Note: 01 to 08 are already programmed for you. 
Each message can be up to 13 characters 
long including spaces. 
You can create messages using the letters on the 
keypad. 
Press the key associated with the first 
letter of your message 
Since each key is associated with three letters, press 
the key up to...

Sub-attendant (cont’d) 
Note: Press . . . 
NEXT to leave a space 
* to store Q, Z, ‘, . 
c 
to backspace and erase an error 
EXIT to clear the display and start over 
0 not used 
# not used 
Press SAVE 
If a call is forwarded to your prime line 
Answer the call 
If the caller wishes to leave a message, take the 
message and finish the call. 
To leave an indication at the user’s set 
Dial extension number 
Press SEND MSG  

Sub-attendant (cont’d) 
The message indication is automatically cancelled 
when the station user calls any SUPERSET 4. 
message indication for a station 
Dial the extension number 
Press MSG 
:., 
To cancel a 
If the caller 
The indication is cancelled. 
wishes to speak to someone else 
Press TRANWCONF 
Note: If there is no answer or the extension is 
busy, the call will recall to your set. 
1-21  

And More! 
The And More! reference section is a summary, arranged in alphabetical 
order, of the features appearing in the display area. 
Only the features you have access to will be displayed on your set. 
ADD HELD 
To add a held call to a conversation on a different 
line, 
Press ADD HELD 
Press line with held call 
You are now in a conference. 
BACKGROUND MUSIC 
To hear background music from your SUPERSET 
speaker. 
Press I 
To turn music off 
Press & again 
Note: 
Adjust volume by the speaker volume...

And More! 
CALLBACK 
To be called back when a busy extension or outside 1: 
line becomes free. 
Press CALLBACK 
Replace handset 
CALL FWD 
Redirect your incoming calls to another extension, 
group or outside number. 
There are four types of call forwarding: 
l ALWAYS FORWARD - all your incoming calls are 
redirected. 
l NO ANSWER - your unanswered calls are 
redirected. 
l BUSY FORWARD - your calls are redirected 
whenever your set is busy. 
l BUSY/NO ANSWER FORWARD - your busy or 
unanswered calls are...

9nd More! 
Press CALL FWD 
Press YES or NO 
to select the required type of call forwarding. 
Enter destination 
Either dial number manually, or press a 
speed call key 
The number you want your calls redirected to may 
be a different extension, or an outside number (if 
permitted with your set). 
Press t to backspace and erase an error, 
Press EXIT to clear the display and start over again. 
‘4  

And More! ,--.~. ~. 
, 
Press SAVE 
Call forwarding is now activated and FWD is 
displayed as a reminder. 
To cancel or reactivate call forwarding 
Press select features key 
Dial 1 
Call forwarding is feature number 1. 
Press OFF or ON to cancel or reactivate. 
I. FM/D 
1-25  

tnd More! 
:AMP ON 
Used to signal a busy extension that you wish to 
speak with the user. 
Listen for busy tone 
Press CAMP ON 
,..., ,..., ,/ :... : : ,.... : : 
.:... ‘.... ..:.. :,~: ~,._. . . . . . : 
Remain off-hook. You may hear music. When the 
extension becomes free, you are connected. 
:ANCEL 
Used to drop your current party and recover a party 
from temporary hold. 
Press CANCEL 
CANCEL is also used to cancel a callback message 
after the message is displayed. 
/~,,Zj i 
/ / I / .._ 
16  

And More! 
CONF 
Used to set up a conference. 
To add a party on temporary hold to your 
current call 
Press CONF 
You now have a conference. 
HANG-UP 
Used to finish a call. 
Press HANG-UP 
::I: 
. . . . 
1-27