Motorola 800 Hgv B Manual
Have a look at the manual Motorola 800 Hgv B Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 249 Motorola manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
i Contents Contents i 3 800HGV-B Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Connect the Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Choose a Computer and Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Wireless Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Non-2Wire Wireless Adapter Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Locating the Serial Number and Wireless Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Configuring the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 USB to PC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Install the 2Wire Gateway USB Driver - Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Install the 2Wire Gateway USB Driver - Macintosh . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connect the Broadband Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Connecting to VDSL via CoAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Connect to IPTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Setting Up IPTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Gateway User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Gateway (System) Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Viewing Your System Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Setting a System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Changing Your Time Zone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Viewing System Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Broadband Link Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Viewing Your Broadband Link Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Viewing Broadband Link Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Using Broadband Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Viewing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Using Broadband Link Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Home Network Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Viewing Your Home Network Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Local Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Status at a Glance Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Monitoring Your Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Customizing Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Configuring Additional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Configuring Advanced Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Editing Address Allocation Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Firewall Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Viewing Your Firewall Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Configuring Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 8 Configuring Advanced Firewall Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Enabling Advanced Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Allowing Inbound and Outbound Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Disabling Attack Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Access the Management and Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Contents ii Accessing the Management and Diagnostic Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32System Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Broadband Link - Summary Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Broadband Link - Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Broadband Link - Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Local Network - Status Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Local Network - Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Local Network - Device List Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Local Network - Wireless Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Local Network - Configuration Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Enabling Router Behind Router Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Local Network - Address Allocation Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Local Network - Configure the MoCA Network Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Local Network - MoCA Statistics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Firewall - Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Firewall - Detailed Information Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Firewall - Advanced Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Troubleshooting - DSL Diagnostics Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Analyzing General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Reviewing Training History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Reviewing Bitloading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Troubleshooting - Event Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Troubleshooting - Network Tests Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Troubleshooting - Upgrade History Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Troubleshooting Resets Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Advanced - Syslog Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Advanced - Provisioning Info Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Advanced - Configure Time Services Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Advanced - Configure Services Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Advanced - DNS Resolve Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Advanced - Link Manager States Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Advanced - Detailed Log Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Upgrade the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Configuring Multiple Static IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Step 1: Enable Public Network Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Step 2: Allocate Public IP Addresses to the LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Step 3: Configure Firewall Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Sample Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 LED overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
1 3800HGV-B Overview The 3800HGV-B is a residential gateway used to connect to the Lightspeed network. It has many of the features of an advanced broadband router as well as some additional features. Following are some of the major features of the 2Wire gateway. Advanced modem technology. 2Wire’s modem technology features enhanced bridge tap, long loop, and disturber performance. Super-fast router. The 2Wire gateway’s router provides the fastest data transfer speeds available between the network and the Internet. The high-performance rout er distributes data seamlessly to all of the computers on the network, without a dr amatic loss of performance or speed. Professional-grade firewall. The 2Wire gateway firewall includes both standard NAT/PAT security and Stateful Packet Inspection to defend against Denial of Service Internet attacks . Flexible networking. The 2Wire gateway includes a variety of home networking technologies in one box: Ethernet, direct USB, HyperG wireless, 1 and MoCA. Figure 1. 3800HGV-B, Rear View Note: The Phones Lines 1&2/Aux Line por ts are reser ved for connecting to VoIP service, and are not currently active. Ethernet. Ethernet is a local area network (LAN) technolog y that transmits information between computers at speeds of 10 or 100 Mbps. The 3700HGV-B has 4 Ether net ports for directly connecting computers or devices. If the home or office is wired for Ethernet, use the Ethernet interface(s) on the gateway to create a broadband network. USB. The 2Wire gateway’s USB 1.1 por t allows users to directly connect a computer or other network-ready device. 1. Some interfaces are not available on specific models.
Networking Technology Over view 2 Wireless. The 2Wire gateway includes an integrated wireless access point, which allows users to roam wirelessly throughout the home or office. 2Wires high -powered wireless technology virtually eliminates wireless “coldspots” in the home. The 2Wire gateway’s high power 400mW transmitter ensures that users benefit from increased wireless bandwidth throughout t he coverage area. In addition, the 2Wire gateway employs a special triple antenna design. The third ant enna is used only for transmitting packets, thus mitigating the power loss associated with switch ing the antenna use back and for th between transmit and receive. This results in greater a ccess point sensitivity, as antenna placement can be better optimized with a dedicated set of receive-only antennas. MoCA. MoCA technology allows users to easily share di gital enter tainment throughout the home using the existing coax cable infrastructure to distribute co ntent such as video (SDTV and HDTV), music, games, and images. MoCA provides the following benefits: Multi-room HDTV DVR. Allows users to record and share digital videos simultaneously in ever y room. Multi-room gaming. Allows users to access games from various locations in the home and play simultaneously. PC to TV. Allows users to merge data and video-centric networks throughout the home. 802.1X Authentication. 802.1X Authentication provides port- based authentication using cer tificates. These cer tificates reside in the RADIUS authenticat ion ser ver and the 3700HGV-B gateway, and are signed by a Cer tificate Authority (CA). W hen the RADIUS server and the gateway successfully exchange cer tificates, access to the network is allowed. Prior to authentication, only limited security traffic (Layer 1 and Layer 2) is allowed on por ts. After authentication, por ts open up for all other traffic (such as DHCP , IP, or Layer 3 and above). The VDSL DSLAM is the authenticator between the 3700H GV-B and the RADIUS ser ver. The RADIUS server provides authentication and authorizat ion for the 3700HGV-B, and decides if the VDSLAM will open the port for upper layer traffic. The 3700HGV-B and RADIUS serv er will exchange certificates to provide mutual authentication. They will ensure that the cer tificate was issued from a trusted CA and that the cer tificates are valid, and other related information. If the VDSL DSLAM por t is not configured for 802.1X, t he 3700HGV-B attempts to authenticate 3 times. If it cannot authenticate, it bypasses 802.1X authentication. This does not mean that the 3700HGV-B will be allowed on the network, just that it does not atte mpt the authentication again until power cycled or the network requests it . 802.1x Setup RADIUS VDSL DSLAM (Authenticator) VDSL HomePor tal (Supplicant) RADIUS Server (Authentication Ser ver ) EAP/T LS EAP to Radius
Networking Technology Over view 3 VDSL. VDSL (ver y high bit-rate DSL) operates over t he copper wires in a phone line in a manner similar to ADSL, but at much faster speeds. VDSL can achiev e speeds as high as 52 Mbps downstream and 16 Mbps upstream, as opposed to ADSL (up to 8 Mbps downstream and 800 Kbps upstream).
4 Installation Requirements Before you begin installation, review the 3800HGV-B package contents and ensure that you have available the items shown in Figure 21. Figure 2. 2Wire and Ser vice Provider Installation Components Note: Ver tical orientation is the preferred met hod for mounting the 3700HGV-B gateway. Please use the mounting stand included with the 3700HGV-B gateway. 1. Additional components may be provided by your ser vice provider.
5 Connect the Computer to the Gateway Note: Any equipment or devices that must be installed at the NID are outside the scope of this document. Choose a Computer and Connection Type If the customer has ordered IPTV and High Speed In ternet, the preferred location for installing the 3700HGV-B is by the first video set top box. In this ca se, the first PC may or may not be located in the same room. If the customer ordered High Speed In ternet access only, then the 3700HGV-B should be installed near the first PC. Computers can be connected to the 3700HGV-B via Ethernet, wireless, USB, or MoCA. The first computer you connect to the network is us ed to configure the 3700HGV-B for proper operation. If the customer has not ordered High Speed Internet, then the techni cian must use their assigned laptop to configure the 3700HGV-B. Choose one of the following methods to connect the fi rst computer to the 3700HGV-B. Save and close all open programs before you begin connecting the 3700HGV-B. Connection Type Page Ethernet page 6 Wireless page 7 USB page 9
Connect the Computer to the Gateway 6 Ethernet Connection 1.Connect the provided power adapter from the 3700HGV-Bs POWER por t to an electrical outlet. After the 3700HGV-B has completed its star t up process, the POWER light on the front of the 3700HGV-B should be green. 2.Connect the yellow Ethernet cable provided with the 3700HGV-B from any available ETHENET port on the 3700HGV-B to the computer’s Ethernet por t. 3.If the VDSL signal is carried over the phone line , connect the provided gray phone cable from the gateways PHONE LINE por t to telephone wall jack. If the VDSL signal is carried over coax, refer to page 11.
Connect the Computer to the Gateway 7 Wireless Connection Requires wireless-enabled notebook or a computer with an 802.11b/g wireless network adapter installed. Wireless adapters can be purchased from the ser vice provider. 1.Connect the provided AC power adapter from the 3700HGV-B’s POWER port to an electrical outlet. After the 3700HGV-B has completed its start up process, the POWER light on the front of the 3700HGV-B should be green. 2.If the VDSL signal is carried over the phone li ne, connect the provided gray phone cable from the 3700HGV-Bs PHONE LINE por t to telephone wall jack. If the VDSL signal is carried over coax, refer to page 11. 3.Install the wireless adapter according to t he manufacturer’s instructions (see note below). Note: If you use a 2Wire wireless adapter (PCI, PC card, or USB adapter) for wireless networking, the 2Wire gateway Setup Wizard CD automatically configures it to communicate with the gateway during setup. If you are NOT using a 2Wire wireless adapter, y ou must manually configure your adapter to communicate with the gateway using the information on page 8.
Connect the Computer to the Gateway 8 Non-2Wire Wireless Adapter Configuration Locating the Serial Number and Wireless Encr yption Key A por tion of the serial number of your 3700HGV-B is used as the network name (SSID). Beneath the serial number is a ten- digit number which is used as the encr yption key. These are located on the bottom of your 3700HGV-B (shown in ver tical orientation). You will need this information to configure your wireless adapter. Configuring the Adapter 1.Install and configure your wireless adapter according to the manufacturer’s instructions. 2.Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA). a.The network name is the word “2WIRE” (in all capital letters), followed by the last three digits of the gateway serial number (for example, 2WIRE110). b. The encryption key is a 64-bit hex value, located beneath the bar code on the bottom of the 2Wire gateway. In the example, it is 4119627022. c. For Mac OS X users, you may need to enter the “$” character at the beginning of the encr yption key (for example, $4119627022). Note: The above instructions are for users configur ing their adapter with WPA. If the user’s wireless adapter doesnt support WPA they should us e WEP; however, this decreases the level of security provided for wireless traffic.