NEC Conference 911 User Guide

NDA-30132 Revision 1.0Page 5
Conference 911 User Guide Getting Started
Chapter 2 Getting Started
The hardware required for any OAI application includes the Private Branch 
Exchange system (PBX) and the OAI Telephony Server. In order for the 
Conference 911 system to operate properly, your operating environment must meet 
the following requirements.
What is Included in the Conference 911 Package?
C911 package should include the following:
C911 Server Disk
C911 Client Disks (2 disks)
AddClient Utility...

Page 6NDA-30132 Revision 1.0
Getting Started Conference 911 User Guide
Software
SCO UNIX OpenServer 5.x or higher
APM (Applications Manager) 3.x or higher
Security dongle connected to a parallel port of the UAP. The dongle looks 
similar to a null modem or DB25 gender changer.
Note:The dongle is only for this UAP and should be included with the UAP 
packaging. The dongle from a different UAP will not work.
Registration serial number for the security dongle
C911 Client 
RequirementsHardware
Pentium...

NDA-30132 Revision 1.0Page 7
Conference 911 User Guide Getting Started
The Conference 911 Client Window
The Conference 911 Client window is the main window of C911 and is used for all 
emergency call processing. This window displays a graphical representation of the 
status of each 911 route and trunk, as well as the status of the communications 
between the client workstation, the Agent Server, and the PBX.
Figure 2-1   Conference 911 Client window
The Log Viewer window contains the following...

Page 8NDA-30132 Revision 1.0
Getting Started Conference 911 User Guide
Ta b s
The Conference 911 window contains the Main tab and the Station Information 
tab. 
Main Tab
The Main tab contains the messaging feature of C911 Client. The Main tab is 
displayed when C911 Client is started and is the only tab displayed unless an 
emergency call is made.
Figure 2-2   Main Tab
The Main tab contains the following:
Message Text Area
Displays the messages sent between C911 agents using the Messaging feature. (See...

NDA-30132 Revision 1.0Page 9
Conference 911 User Guide Getting Started
Station Information Tab
The Station Information tab contains information about the individual extensions 
calling the emergency number. C911 displays a Station Information tab for each 
station that is calling the emergency number. 
Figure 2-3   Station Information Tab
The Station Information tab contains the following:
Station Number
Shows the extension calling the emergency number on the Station Information tab.
Ta b s
Contains the...

Page 10NDA-30132 Revision 1.0
Getting Started Conference 911 User Guide
Basic Tab
The Basic tab contains the detailed information about the emergency call, such as 
the caller’s information, the route and trunk information, and the information about 
the C911 agent conferenced in to the call.
Figure 2-4   Basic tab
Call Information
Displays information about the emergency call, including the caller’s information, 
the 911 Route and Trunk information, and, while conferenced, the information 
about the...

NDA-30132 Revision 1.0Page 11
Conference 911 User Guide Getting Started
ALI Tab
The ALI tab contains the detailed information about the emergency call found in 
the ALI table. The ALI table contains information found in the Automatic Location 
Information system used by the PSAPs to track down the origin of an emergency 
call. The information found on the ALI tab allows the C911 agent to quickly 
identify the physical location of the emergency caller’s origin for the PSAP and 
internal authorities....

Page 12NDA-30132 Revision 1.0
Getting Started Conference 911 User Guide
Indicators
Because the C911 Client may often run for long periods of time between 
emergency calls, the Conference 911 Client window contains indicators to verify 
that all necessary connections between the components of the C911 system are 
active.
The Conference 911 Client window contains the following indicators:
Connection Indicator
Shows the status of the connections between the C911 Client and the network, 
C911 Agent Server,...

NDA-30132 Revision 1.0Page 13
Conference 911 User Guide Using the Conference 911 Client
Chapter 3 Using the Conference 911 Client
Overview
C911 allows callers to place an emergency call directly to the PSAP authorities, but 
notifies the designated parties internally of the emergency situation, enabling them 
to conference into the call with the emergency caller and the PSAP. C911 can 
notify internal authorities of the presence of an emergency situation via the D
term, 
pagers, an audible alarm from the...

Page 14NDA-30132 Revision 1.0
Using the Conference 911 Client Conference 911 User Guide
7. Click OK.
The Configuration dialog box closes and the Conference 911 Login dialog 
box is displayed.
Logging On to the C911 Client Application
Each time you work with the C911 Client, log in with your user ID and password. 
When you have finished using the C911 Client, you can log out or quit the 
application completely. 
Use the following steps to log in to the C911 Client application:
1. From the workstation...