NEC Electra Multiline Telephone User Guide
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![Page 6
GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
b Instructions are provided for Electra Professional and Electra Elitetelephones. When using an Electra Professional telephone, note that
ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf,
FNC=Feature,
LNR/SPD=Redial.
F All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephone\
s, a
Call Appearance and Call Arrival key has been assigned...](http://img.usermanuals.tech/thumb/54/84131/w64_nec-electra-pro-level-ii_d-5.png "Page 6
GENERAL INFORMATION
The following should be considered when reviewing this User Guide:
b Instructions are provided for Electra Professional and Electra Elitetelephones. When using an Electra Professional telephone, note that
ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf,
FNC=Feature,
LNR/SPD=Redial.
F All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephone\
s, a
Call Appearance and Call Arrival key has been assigned...")
![Page 7
ANSWERING CALLS
l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
RINGING CALLS
b Lift handset
b Converse
NOTE : When assigned the Delayed Ringing feature, incoming calls will first r\
ing at a primary
station. If the call is unanswered after a preprogrammed time interval, \
calls will also ring at the
assigned secondary station.
RINGING CALLS TO A CALL ARRIVAL KEY
b Lift handset
b Converse
NOTE 1 : A Call Arrival key must be assigned to appear and ring at a Line Key/FeatureAccess Key.
NOTE 2 : A Call Appearance...](http://img.usermanuals.tech/thumb/54/84131/w64_nec-electra-pro-level-ii_d-6.png "Page 7
ANSWERING CALLS
l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
RINGING CALLS
b Lift handset
b Converse
NOTE : When assigned the Delayed Ringing feature, incoming calls will first r\
ing at a primary
station. If the call is unanswered after a preprogrammed time interval, \
calls will also ring at the
assigned secondary station.
RINGING CALLS TO A CALL ARRIVAL KEY
b Lift handset
b Converse
NOTE 1 : A Call Arrival key must be assigned to appear and ring at a Line Key/FeatureAccess Key.
NOTE 2 : A Call Appearance...")
![Page 8
PLACING CALLS
INTERNAL CALLS
F Lift handset
F Dial station number or “0” for the attendant
OR Press Feature Access Key or One Touch Key programmed for Direct
Station Selection
F Voice announce after tone burst or wait for ringing call to be answered\
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will changeringing to voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number.
OUTSIDE CALLS
F Lift handset
F Dial...](http://img.usermanuals.tech/thumb/54/84131/w64_nec-electra-pro-level-ii_d-7.png "Page 8
PLACING CALLS
INTERNAL CALLS
F Lift handset
F Dial station number or “0” for the attendant
OR Press Feature Access Key or One Touch Key programmed for Direct
Station Selection
F Voice announce after tone burst or wait for ringing call to be answered\
NOTE 1: When calling a multiline telephone, dialing 1 after the station number will changeringing to voice or voice to ringing.
NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number.
OUTSIDE CALLS
F Lift handset
F Dial...")
![Page 10
TRANSFERRING CALLS
l eeeeee*eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
USING MANUA,L DIALUSING DIRECT STATION
With a call in progress:SELECTION (DSS)
b Press Transfer
b Dial station number
b Announce call (optional)
b Replace handset
With a call in progress:
b Press Transfer
b Press programmed DSS
b Announce call (optional)
b Replace handset
NOTE 1: If the called station is busy replace handset to initiate a camp-on. Unans\
wered camp-ons and unscreened transfers will recall to the attendant telephone. Aft\
er...](http://img.usermanuals.tech/thumb/54/84131/w64_nec-electra-pro-level-ii_d-9.png "Page 10
TRANSFERRING CALLS
l eeeeee*eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
USING MANUA,L DIALUSING DIRECT STATION
With a call in progress:SELECTION (DSS)
b Press Transfer
b Dial station number
b Announce call (optional)
b Replace handset
With a call in progress:
b Press Transfer
b Press programmed DSS
b Announce call (optional)
b Replace handset
NOTE 1: If the called station is busy replace handset to initiate a camp-on. Unans\
wered camp-ons and unscreened transfers will recall to the attendant telephone. Aft\
er...")
ELECTRA PROFESSIONAL TELEPHONES 8 Line Non Display 16 Line Display 16 Line Non Display with 20 DSS/BLF One Touch Keys 24 Line Display with 12 DSS/BLF One Touch Keys 1. Speaker 2. Line Keys/Feature Access Keys 3. Dialpad/Dedicated Function Keys 4. Microphone 5. Volume Control 6. Large LED 7. Alphanumeric Display 8. One Touch Keys 9. Hookswitch
8 Line Non Display 16 Line Non Display 16 Line Display
16 Line Non Display with 16 DSS/BLF One Touch Keys 1. Speaker 2. Line Keys/FeatureAccess Keys 3. Dialpad/Dedicated Function Keys 4. Microphone 16 Line Display with 16 DSS/BLF One Touch Keys 5.Volume Control 6.Large LED 7.Alphanumeric Display 8. One Touch Keys 9.Hookswitch 10. Built-in Headset Jack
Table of Contents l e*e*eeee*eeeeeeeee**eeeeee*eeee Placing Callsb Microphone Control Speakerphone Calls Holding Calls Pages6&7 l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee Transferring Callsb Conference Call Park - System. Station Busy/No Answer Options Pagesa& l eeeeeeeee.eeeeeeeeeeeeeeeeeeeeee CO/PBX Dialing Optionsb PageslO&ll l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee Call Pickupb Paging Background Music Call Forwarding Pages12&13 l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee Customized Messageb Station Outgoing Lockout Account Code Entry Account Code Forced/Verified DISA Password Pages14&15 l eeeeeeeeeeeeeeeeeeeeeeeeeeeeee ACD/UCD Volume Control Programming Character Entry Codes and Quick Reference Guide
GENERAL INFORMATION The following should be considered when reviewing this User Guide: b Instructions are provided for Electra Professional and Electra Elitetelephones. When using an Electra Professional telephone, note that ANS=Answer, TRF=Transfer, SPKR=Speaker, CNF=Conf, FNC=Feature, LNR/SPD=Redial. F All operational instructions assume Prime Line Pickup is assigned to intercom dial tone, Ringing Line Preference is assigned to all telephone\ s, a Call Appearance and Call Arrival key has been assigned to all multiline telephones and only a single tenant has been assigned in the system. F All access codes listed are standard; some may vary based on system assignment. b Access to many features is based on system assignments. Not all feature\ s may be available from your telephone. b Telephones equipped with displays will provide useful call processinginformation such as digits dialed, recall indications, feature confirmat\ ion, etc. LED INDIC ATIONS FUNCTION ’ CO LINE KEYS:Incoming CallHeld Call -Your Telephone Held Call - Other Telephone Call in Progress Your Telephone Other Telephone Hold Recall LARGE LED:Incoming CO/PBX, DIT or ANA Call Incoming Intercom, TIE Line or DID Call Message from Attendant Voice Mail Message Feature (FNC) KEY:DND Set Call Forward Set Callback Request ICM LED:Incoming CallCall in Progress Held Call LAMP STATUS Rapid Flashing RedSlow Flashing Green Slow Flashing Red Steady Green Steady Red Intermittent Flashing Green Rapid Flashing Green Rapid Flashing Red Slow Flashing Green Slow Flashing Red Intermittent Flashing Red Intermittent Flashing Red Slow Flashing Red Flashing Red Steady Red Flashing Red Conf LED
ANSWERING CALLS l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee RINGING CALLS b Lift handset b Converse NOTE : When assigned the Delayed Ringing feature, incoming calls will first r\ ing at a primary station. If the call is unanswered after a preprogrammed time interval, \ calls will also ring at the assigned secondary station. RINGING CALLS TO A CALL ARRIVAL KEY b Lift handset b Converse NOTE 1 : A Call Arrival key must be assigned to appear and ring at a Line Key/FeatureAccess Key. NOTE 2 : A Call Appearance key must be available to answer an incoming outside call VOICEANNOUNCE CALLS b Ensure MIC LED is lit b Adjust Speaker volume (V or A) as needed b Respond handsfree NOTE: The handset may be used at any time during the conversation. CAMP-ON (CALL WAITING) Receive camp-on tone while on another call: F Replace handset to disconnect present call OR Press Hold and press the Hookswitch to converse with second party CALL ALERT NOTIFICATION With a call in progress: b Receive Call Alert Notification b Press Hold, converse with second party NOTE 1 : The second call may be placed on Hold if the CO Line appearance is ass\ igned or if aCall Appearance key is available. NOTE 2 : Press flashing Line Key, Call Appearance key or Conf key to return to the first call.
PLACING CALLS INTERNAL CALLS F Lift handset F Dial station number or “0” for the attendant OR Press Feature Access Key or One Touch Key programmed for Direct Station Selection F Voice announce after tone burst or wait for ringing call to be answered\ NOTE 1: When calling a multiline telephone, dialing 1 after the station number will changeringing to voice or voice to ringing. NOTE 2: To directly access a personal voice mailbox, dial 7 after dialing the station number. OUTSIDE CALLS F Lift handset F Dial trunk access code i e 9- OR Press idle Outside Line Key F Dial telephone number b Converse LAST CO/PBX NUMBER REDIAL F Lift handset b Press Redial (LNR/SPD) F Dial Last Number Redial code 5 b Converse STATION/SYSTEM SPEED DIAL F Lift handset b Press Redial (LNR/SPD) and dial Speed Dial Memory location: D Station Speed Dial80-99 D System Speed Dial00-79 OR Press Feature Access Key or One Touch Key programmed for Station Speed Dial F Converse TRUNK QUEUING After dialing trunk access code or pressing a busy Line Key and receiving trunk busy indication: F Dial Trunk Queue set code 78- b Replace handset NOTE: When a line is available, your telephone will ring; lift handset and place call.
MICROPHONE CONTROL b Press Feature (FNC) b Dial MIC On/Off code 1 NOTE 1: Lit MIC LED indicates M/C on. NOTE 2: MIC ON/OFF key may be assigned to a Feature Access Key or One Touch Key. SPEAKERPHONE CALLS ä Press Speaker; LED lights F Ensure MIC LED is lit b Place internal or outside call b Converse b Press Speaker to disconnect call NOTE: The handset may be used at any time during the conversation.To resume handsfree operation or to monitor a call, press Speaker (LED lights) and replace handset. HOLDING CALLS NON-EXCLUSIVE HOLD With a call in progress: b Press Hold EXCLUSIVE HOLD With a call in progress: b Press Feature (FNC) b Press Hold NOTE 1: To retrieve a held call, press the flashing Line Key, Call Appearance key or Conf key(internal calls). NOTE 2: Calls on Non-Exclusive Hold can be retrieved from any multiline telep\ hone with the held line appearance or Call Appearance key NOTE 3: After a preprogrammed time, the held call will recall to the originat\ ing station. Once in a recall condition, Exclusively Held calls can be retrieved from any stati\ on with the held line appearance or Call Appearance key.
TRANSFERRING CALLS l eeeeee*eeeeeeeeeeeeeeeeeeeeeeeeeeeeeee USING MANUA,L DIALUSING DIRECT STATION With a call in progress:SELECTION (DSS) b Press Transfer b Dial station number b Announce call (optional) b Replace handset With a call in progress: b Press Transfer b Press programmed DSS b Announce call (optional) b Replace handset NOTE 1: If the called station is busy replace handset to initiate a camp-on. Unans\ wered camp-ons and unscreened transfers will recall to the attendant telephone. Aft\ er answering the recall, pressing Feature (FNC) 86 will transfer the call to the personal voice mailbox of the station number dialed. NOTE 2: To return to the original party, press flashing Line Key, Call Appearancekey or Conf key. NOTE 3: A Feature Access Key or One Touch Key may be assigned for DSS. NOTE 4: Jo transfer a call directly to a personal voice mailbox, dial 7 after dialing thestation number. CONFERENCE l eeeee*eeeeeee*‘*eeeee*eeeeeeeeeeee*ee*e With a call in progress: b Press Conf b Place second call (internal or external) b Announce conference b Press Conf to establish conference NOTE 1: Repeat above procedure to add an additional party. (Maximum 2 outside p\ arties.) NOTE 2: An unsupervised conference may be established by pressing the Conf key again, after the conference has been established. The parties may continue to convers\ e in private. Press the flashing Conf key to return to the conversation. CALL PARK - SYSTEM l eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee SET With a call in progress: b Press Transfer b Dial Call Park Set code 4* b Dial Call Park location O-9 b Replace handset RETRIEVE From any station: b Lift handset b Dial Call Park Retrieval code 4# b Dial Call Park location 0-9 b Converse NOTE: If the dialed Call Park location is busy, dial another Call Park locatio\ n (O-9).