Nitsuko 124i/384i Software Manual
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Table 1-5, Function Key Codes by Number To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). Use this key... For this feature... When you are... Key Lamp StatusAlso see Srvc Code Code: 1050 Operation: Press keyAutomatic Call Distribution (ACD)Out of Service Taking an ACD Group out of Service (for Group Supervisors only), or Taking all ACD Groups out of service (for System Supervisors only)-- Code: 1051 Operation: Press keyTerminal Speech Monitor Monitoring an ACD Agent’s conversationOn red while monitoring. Off when not monitoring- Code: 1052 Operation: Press keySupervisor Split Swtiching (splitting) between an ACD Agent and their outside caller after an emergency callOn during Split - Code: 1053 Operation: Press keyWo r k T i m e Enabling/disabling Work TimeOn if Work Time enabled, Flashing while on a call if Auto Work Time enabled Off when Work Time disabled- Code: 1054 Operation: Press key and dial Account CodeAccount Codes Entering Account Codes None * Code: 1056 + dest. ext. Operation: Press and hold keyReverse Voice Over Initiating Reverse Voice Over Full BLF red - Code: 1057 Operation: Hear Off-Hook Signaling tones + Press keyVoice Over Initiating or responding to Voice Over On red when responding Hold Flash red when listening6 Code: 1058 + dest. ext. Operation: Press keyHotline Placing a call to your Hotline partnerFull BLF (red) for covered ext. - Automatic Call Distribution (ACD)Displaying an Agents status using BLF keysOff when idle, on when busy, double wink when logged off or not installed, and double wink on when logged on. Code: 1059 In 384i 3.07.10 or higher, enter 1059 followed by extension or Message Center number. Operation: Press keyVoice Mail Calling Voice Mail or leaving a messageNone *8 or 8 Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 31
Table 1-5, Function Key Codes by Number To program a key, press CALL, dial 851, press the key and enter the code (e.g., 1057 for Voice Over). Use this key... For this feature... When you are... Key Lamp StatusAlso see Srvc Code Code: 1060 Operation: Set up call + Press keyVoice Mail (cont.) Using Voice Mail Record Slow Flash red when active- Code: 1073 Operation: Press key + 2 ( Change), 3 ( Delete) or 6 ( New)Caller ID Changing, deleting or adding new numbers None 146 Code: 1074 Operation: Press keyDepartment Calling Logging in or logging out of your Department Calling GroupOn when removed, Off when installed150 Code: 1075 Operation: Press keyRepeat Redial Activating repeat redial while on a callFast Flash while system waits to redial- Code: 1076 Operation: Press keyPaging, Internal Broadcasting to all Internal Paging ZonesOn red when activated801 + 0 or 00 Code: 1077 Operation: Press keyTransfer Transferring a call (if CONF (TRF) is not set for Transfer)None - Code: 1078 + 0 (Incoming), 1 (Outgoing) or 2 (Both ways) + 000 (All trunk groups incoming or ARS outgoing) or Trunk group (001-128) Operation: Press keyLoop Keys Placing or answering a trunk callFlash red when ringing, On green when in use- Code: 1079 Operation: Press key while on hookAutomatic Call Distribution (ACD) (384i 3.07.18 or higher)Viewi n g th e AC D Qu eu e Status of each ACD groupNone - Code: 1080 Operation: Press keyCall Forwarding Call Forwarding to extension or Voice MailNone *2 Code: 1081 Operation: Press keyCall Forwarding Off-Premise Selectable Display Messaging Voice Announce Unit (Park and Page) Voice Announce Unit (Personal Greeting)Setting up Call Forwarding Off-Premise, Selectable Display Messaging, VAU Park and Page and VAU Personal GreetingNone *4 Code: 1082 Operation: Do not lift handset + Press keyDirectory Dialing (384i 3.06.02 or higher)Using Directory Dialing None 3 (On hook) Introducing the Features Charts and Illustrations 32 FEATURES92000SWG08 Issue 1-0
Table 1-6, System Number Plan/Capacities System Type:384i 124i System Tenant Groups 4 1 Classes of Service 15 per Tenant 10 Toll Restriction Classes 15 per Tenant 8 Caller ID Bins 1000 200 Trunks Trunk Port Numbers 11-128 1-52 Trunk Group Numbers 1-128 1-16 Trunk Access Maps 1-128 1-52 Trunk Routes 1-64 1-36 Ring Groups 1-128 1-16 Caller ID Bins 1000 (0-999) 200 (0-199) DID Translation Tables 8 4 DID Translation Table Entries 1500 200 Tie Line Classes of Service 16 11 Tie Line Toll Restriction Classes 15 per Tenant 8 DISA Classes of Service 15 per Tenant 10 Extensions Telephone Extension Port Numbers 11-256 1-72 Telephone Extension Number Range 2301-799 301-799 Virtual Extension Port Numbers 257-384 73-96 Virtual Extension Number Range 2301-799 301-799 Operator Access Number 0 0 Telephones (total of digital and analog) 256 72 PC Attendant Consoles 2 0 DSS Console Numbers 8 4 DSS Consoles, Maximum Installed 32 8 Door Box Numbers 1-8 1-8 Ringdown Assignments 50 per Tenant 24 Voice Mail Ports 16 16 Voice Mail Master Numbers 200-799 200-799 Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 33
Table 1-6, System Number Plan/Capacities System Type:384i 124i Abbreviated Dialing Abbreviated Dialing Groups 32 8 Abbreviated Dialing Bins 1990 360 Department and Pickup Groups Department (Extension) Group Numbers 1-32 1-8 Department (Extension) Group Number Range200-799 200-799 Group Call Pickup Group Numbers 1-9 or 01-32 1-8 DCIs DCI Software Port Numbers DCI Modules DCI Module Ports (1 port per unit) 3-DCI Units 3-DCI Unit Ports (3 ports per unit)1-288 144 1-144 48 145-2881-72 (Same as ext.) 72 1-72 6 (2 per cabinet) 1-72 DCI Extension Number Range 2301-799 301-799 DCI Department (Pooling ) Group Numbers 1-32 1-8 DCI Toll Restriction Classes 15 8 DCI Hotlines 50 24 DCI Department (Pooling) Group Exten- sion Number Range 2200-799 200-799 ACI s ACI Software Port Numbers 1 3-ACI Units (3 ports per unit)1-192 641-6 2 ACI Extension Number Range 2200-799 200-799 ACI Department (Pooling) Group Numbers 1-32 1-4 ACI Department (Pooling) Group Exten- sion Number Range 2200-799 200-799 Paging and Park Internal Page Group Numbers 0, 1-9 or 00, 01-32 0, 1-8 External Page Group Numbers 0, 1-8 0, 1-8 PGDU Sensors 16 8 Park Group Numbers 1-9 or 01-32 1-8 Introducing the Features Charts and Illustrations 34 FEATURES92000SWG08 Issue 1-0
Table 1-6, System Number Plan/Capacities
System Type:384i 124i
Passwords
User Password for Setting Time and
Date, Music on Hold tone, Night Serv-
ice and Toll Restriction Override0000 0000
Passwords (Cont’d)
Programming Passwords
Level 2 (IN - Tenant 0)
Level 3 (SA - Tenant 1)
Level 4 (SB - Tenant 1)12345678
0000
999912345678
0000
9999
Footnotes
1 Count toward total number of allowed hardware ports (124 or 384 – depending
on the system).
2 These devices share the same pool of extension numbers. Extension numbers
cannot overlap.
Extension numbers can be three or four digits long. See Flexible System Numbering.
Introducing the Features
Charts and Illustrations
92000SWG08 Issue 1-0FEATURES 35
Table 1-7 System Tones Tone Repetitions Frequency Level Pattern Internal, Special and External Dial ToneContinuous 350 Hz + 440 Hz-16 dB Steady Internal Recall Dial Tone 3 350 Hz + 440 Hz-16 dB 100 mS Off, 100 mS On Internal Busy Tone 1 Continuous 480 Hz + 620 Hz-27 dB 500 mS Off - 500 mS On DND Busy Tone Continuous 400 Hz -13 dB 200 mS Off, 200 mS On Internal Reorder Tone Continuous 480 Hz + 620 Hz-27 dB 250 mS Off, 250 mS On Internal Intercept Tone Continuous 350 Hz + 440 Hz-16 250 mS Off, 250 mS On Internal Confirmation Tone 3 350 Hz + 440 Hz-16 dB 100 mS Off, 100 mS On Internal Hold Tone Continuous MOH - - External Hold Tone Continuous BGM - - Internal Audible Ring (Ringback) ToneContinuous 440 Hz + 480 Hz-22 dB 1 Sec On, 3 Sec On Override Tone 1 440 Hz -16 dB 3 Sec On Lock-out Tone Continuous 800 Hz -13 dB 100 mS Off, 100 mS On Clock Alarm Tone Continuous 800 Hz -13 dB 100 mS On, 100 mS Off, 100 mS On, 700 mS Off Background Music Continuous BGM - - Door Chime 1 3 100 mS Off, 100 mS On Door Chime 2 3 Variable: 880 Hz at -10 dB for 200 mS, 880 Hz at -16 dB for 200 mS, 700 Hz at -10 dB for 300 mS, 700 Hz at -16 dB for 400 mS, 700 Hz at -22 dB for 600 mS, 500 mS quiet Door Chime 3 3 Variable: 1050 Hz at -10 dB for 200 mS, 1050 Hz at -16 dB for 200 mS, 700 Hz at -10 dB for 300 mS, 700 Hz at -16 dB for 400 mS, 700 Hz at -22 dB for 600 mS, 500 mS quiet Service Set Tone, Service Clear To n e3 350 Hz + 440 Hz-16 dB 100 mS Off, 100 mS On Talk Back Tone, Paging Tone, Splash Tone 22 800 Hz -13 dB 100 mS Off, 100 mS On Speaker Monitor Tone, Door Relay Tone, Door Call Tone, Splash Tone 11 800 Hz -13 dB 100 mS Off, 100 mS On Splash Tone 3 1 800 Hz -13 dB 100 mS Off, 100 mS On 1 Second Signal Tone 1 800 Hz -13 dB 1 Second On Introducing the Features Charts and Illustrations 36 FEATURES92000SWG08 Issue 1-0
Table 1-7 System Tones Tone Repetitions Frequency Level Pattern Sensor Alarm Tone 1 Continuous 800 Hz -13 dB 200 mS On, 200 mS Off Sensor Alarm Tone 2 Continuous 800 Hz -13 dB 500 mS On, 500 mS Off Sensor Alarm Tone 3 Continuous 800 Hz -13 dB 700 mS On, 700 mS Off Internal Call Waiting Tone 1 440 Hz -16 dB 200 mS On Internal Executive Override To n e1 440 Hz -16 dB 3 Seconds On Conference Tone, Intrusion Tone 2, Internal Special Audible ToneContinuous Variable: 440 Hz + 480 Hz at -22 dB for 1 Second, 440 Hz at -22 dB for 200 mS, 3 Seconds Off External Dial Tone Continuous 350 Hz + 440 Hz-16 dB Steady External Audible Ring Tone Continuous 440 Hz + 480 Hz-16 dB 1 Second On, 3 Seconds Off External Reorder Tone Continuous 480 Hz + 620 Hz-21 dB 250 mS Off, 250 mS On External Busy Tone Continuous 800 Hz -13 dB 500 mS Off, 500 mS On External Special Audible Ring To n eContinuous Variable: 440 Hz + 480 Hz at -16 dB for 1 Second, 440 Hz at -16 dB for 200 mS, 3 Seconds Off External Intercept Tone Continuous Variable: 440 Hz at -14 dB for 250 mS, 620 Hz at -14 dB for 250 mS External Call Waiting Tone 1 440 Hz -14 dB 200 mS On, then Off External Executive Override To n e1 440 Hz -14 dB 3 Seconds On, then Off Trunk Ring Tone Range 1 Combination of... High: 1032 Hz + 865 Hz + 16 Hz Med: 865 Hz + 416 Hz + 16 Hz Low: 421 Hz + 360 Hz + 16 HzSelected in Program 0902 for trunks and Program 1001 Item 2 for extensions Trunk Ring Tone Range 2 Combination of... High: 2667 Hz + 2000 Hz + 8 Hz Med: 2000 Hz + 1600 Hz + 8 Hz Low: 1455 Hz + 1185 Hz + 8 HzSelected in Program 0902 for trunks and Program 1001 Item 2 for extensions Trunk Ring Tone Range 3 Combination of... High: 1778 Hz + 2286 Hz + 25 Hz Med: 889 Hz + 711 Hz + 24 Hz Low: 438 Hz + 360 Hz + 24 HzSelected in Program 0902 for trunks and Program 1001 Item 2 for extensions Trunk Ring Tone Range 4 Combination of... High: 2462 Hz + 2286 Hz + 25 Hz Med: 2000 Hz + 1882 Hz + 25 Hz Low: 1524 Hz + 1455 Hz + 25 HzSelected in Program 0902 for trunks and Program 1001 Item 2 for extensions Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 37
Table 1-7 System Tones Tone Repetitions Frequency Level Pattern Extension Ring Tone Range Combination of... High: 800 Hz + 1032 Hz + 12 Hz Med: 604 Hz + 865 Hz + 12 Hz Low: 400 Hz + 640 Hz + 12 HzSelected in Program 1001 Item 3 for extensions Sensor Ring Tone Range (1-3) Combination of... High: 800 Hz + 1000 Hz Med: 800 Hz + 1000 Hz Low: 800 Hz + 1000 HzSet in Program 0304 for alarm sensors. (Pitch is identical, but pattern is unique for ranges 1-3.) Introducing the Features Charts and Illustrations 38 FEATURES92000SWG08 Issue 1-0
Table 1-8 Multibutton Telephone Displays With this feature... You’ll see this display... When... (Idle telephone) Date and Time Ext (ext name)Your extension is idle and on hook CHECKYou press CHECK to check a function CHECK (ext) (ext name) PORT nn GP-nnYou press CHECK and CALL1 to check extension information, where (ext) is the extension number, (ext name) is the extension name, PORT nn is the port number and GP-nn is the extension group Abbreviated Dialing SET ABB:COMMONYou dial Service Code 853 to store a Common Abbreviated Dialing number SET ABB: GROUPYou dial Service Code 854 to store a Group Abbreviated Dialing number ABB (bin) (digits)You are storing Abbreviated Dialing numbers, where (bin) is the bin number and (digits) is the current stored number (if any) Time and Date ABB:COMMONYou press CALL and DIAL to dial a Common Abbreviated Dialing number Time and Date ABB:GROUPYou press CALL and DIAL to dial a Group Abbreviated Dialing number (trk name) HH:MM:SS (digits) (bin name)You place a call using Abbreviated Dialing PREVIEW ABB:COMMON or GROUPYou press DIAL to preview an Abbreviated Dialing entry, where COMMON or GROUP displays depending on the DIAL key setting PREVIEW (bin name) ABB:(bin) (digits)You press DIAL and select a bin before outdialing Abbreviated Dialing number, where (bin name) is the programmed name, (bin) is the bin number and (digits) is the stored number CHECK ABB(xxxx)You press CHECK and DIAL to check a stored Abbreviated Dialing bin, where (xxxx) is GROUP or COMMON depending on the DIAL key setup CHECK (name) ABB (xxxx) (digits)You press CHECK, DIAL and dial a bin number to check an Abbreviated Dialing entry, where (name) is the bin name, (xxxx) is the bin type/number and (digits) is the stored number Account Codes (trk name) ENTER ACCOUNT CODEYou place a call and the system has Forced Account Codes enabled. Introducing the Features Charts and Illustrations 92000SWG08 Issue 1-0FEATURES 39
Table 1-8 Multibutton Telephone Displays With this feature... You’ll see this display... When... Alarm SET ALARM 1:ALARM1 2:ALARM2You dial 827 to set an alarm SET n ALARM DIAL TIMEYou dial 827 to set an alarm, then dial 1 (to set Alarm 1) or 2 (to set Alarm 2) Date and Time Ext ALARM nYour extension is idle, after setting Alarm n (1 or 2) SET n ALARM TimeYou set an alarm time but do not hang up SET n ALARM CANCELYou dial 827, 1 or 2 to select an alarm type then 9999 to cancel ALARM n HH:MM:SS (digits)You press CHECK, dial 827, then 1 or 2 to check your alarm setting Automated Attendant Time and Date LEAVE (digits)An caller has left their number on your phone LEAVE NUM C:2 E:3 (digits)You dial Service Code 143 to scroll through, call or erase numbers left on your display be the Automated Attendant Background Music Time and Date B.G.M. ONYou dial Service Code 825 to turn Background Music on Time and Date B.G.M. OFFYou dial Service Code 825 to turn Background Music off Barge In BREAK IN (ext name) (ext name)You have Barged-In (speech mode) on a co-worker’s Intercom call (trk name) BREAK IN (ext name)You have Barged-In (speech mode) on a co-worker’s outside call BREAK IN (ext name) (ext name)You have Barged-In (monitor mode) on a co-worker’s Intercom call (trk name) BREAK IN (ext name)You have Barged-In (monitor mode) on a co-worker’s Intercom call Introducing the Features Charts and Illustrations 40 FEATURES92000SWG08 Issue 1-0