Nitsuko Ds2000 Multibutton Telephone Feature Handbook

							Your phone may be in a group
with co-workers that share
responsibility for answering calls.
Each call into the group cycles
through the group until you or one
of your co-workers picks it up.
There are three types of hunting:

Circular Hunting
With this type of hunting, a call unanswered at one member’s
extension rings the next extension in the list. If still unan-
swered, the call will continue to cycle through the group until
all members are rung.

Terminal Hunting
In Terminal Hunting, a call unanswered by one member rings
the next extension in the list. Unlike Circular Hunting, how-
ever, the call will not cycle back to the top of the list. It rings
from the point at which it entered the list — and stops at the
last extension.

Uniform Call Distribution (UCD) Hunting
With UCD, the system routes calls according to the frequency
of use of the member extensions. The first extension rung is
the member that has been idle the longest. The last extension
rung is the extension that has been idle the shortest. If you are
part of a Call Center, you may be in a UCD hunting group.
To  temporarily install or remove your extension from your
UCD Group:
1. Press and dial  .
2. Dial  to return your extension to your group, or
Dial  to remove your extension from your group.
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Extension Hunting
Your system can
automatically route calls
to co-workers that work
closely together. 
						

							While on a call, Flash lets you get
dial tone for a new call without
losing your line. You may also be
able to use Flash to access unique
features on your outside lines.
Check with your Communications
Manager to find out if your outside lines offer any unique features.
To  Flash the line you are on:
1. Press .
After a brief interruption, you’ll hear dial tone for
a new call.
2. Dial your new call.
You may also be able to dial codes that let you
use unique features provided by your outside lines.
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Flash
Make a new call without
losing your line, or access
unique features from your
phone company. 
						

							Forced Trunk Disconnect allows
you to disconnect (release) anoth-
er extension’s active outside call.
This is a powerful feature that
lets you access a busy line in an emergency — when no other
outside lines are available. Normally, Forced Trunk Disconnect is
reserved only for attendants and supervisors.
!!  CAUTION  !!
Forced Trunk Disconnect abruptly terminates the active call on
the outside line. Only use this feature in an emergency — when
no other outside lines are available.
To  disconnect a busy outside line:
1. Press line key for busy outside line.
Line keys are red when busy.
OR
Press  and dial the line’s Line Access Code (e.g.,
401 for line 1.
2. Dial  to disconnect the line.
OR
Press + .
The line key goes out and you hear Intercom
dial tone.
To  place a call after using Forced Trunk Disconnect:
You hear Intercom dial tone after step 2 above.
1. Hang up.
2. Press the line key and dial your number.
DISCMORE
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Forced Trunk Disconnect
Disconnect a co-worker’s
outside call in an
emergency. 
						

							You and some of your co-workers
may be in a Pickup Group so you
can easily answer each other’s
calls. If you hear a co-worker’s
phone ringing, for example, you
can intercept their call by dialing
a code or pressing your Group Call Pickup key. Ask your
Communications Manager if you are in a Pickup Group, and if
you have any Group Call Pickup keys.
Group Call Pickup can answer the following types of ringing calls:

Intercom calls

Transferred outside calls

Direct Inward Lines

Calls on lines assigned to the Pickup Group
To  answer a call ringing a phone in your Pickup Group:
1. Lift handset.
2. Press flashing Group Pickup key.
OR
Dial .
User Programmable Feature
Universal Slot:# R A P
Fixed Slot:# R G
Change the ringing mode of your Group Pickup keys. See User
Programmable Featuresat the end of this guide for more.
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Group Call Pickup
Easily answer a call
ringing a Pickup Group,
even if you don’t know
which phone is ringing. 
						

							Group Listen permits you to talk
on the handset and have your
caller’s voice broadcast over your
telephone speaker. This lets others
in your work area listen to the
conversation. Group Listen turns
off your phone’s Handsfree microphone so the caller does not
hear your co-worker’s voices during a Group Listen.
To  initiate Group Listen:
1. Place or answer call using the handset.
2. Press  twice (but do not hang up).
SPKflashes slowly while Group Listen is active.
You can talk to the caller through your handset.
You and your co-workers hear your caller’s voice
over your phone’s speaker.
Your Handsfree microphone and handset receiver
are off.
To  talk Handsfree after initiating Group Listen:
1. Press twice.
2. Hang up.
To  cancel Group Listen and return to your handset:
1. Do not hang up.
2. Press flashing  .
You can talk to your caller over your handset. Your
co-workers can no longer hear your caller’s voice.
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Group Listen
Talk to an important client
or customer and have
your co-worker’s listen in
on the meeting. 
						

							If you are in a Ring Group with
some of your co-workers, all your
phones will ring simultaneously for
new calls into the group. Anyone in
the group can answer the Ring
Group call just by lifting the handset. The following types of calls
can ring your Ring Group:

Direct Inward Lines (DILs) into the Ring Group

An outside call transferred into the Ring Group

An Intercom call into your Ring Group
Check with your Communications Manager to find out if you are
in a Ring Group with some of your co-workers.
To  answer a call ringing into your Ring Group:
1. Lift handset.
40
Set up a multiple-party
telephone meeting
without leaving the office.
Group Ring
Calls can ring a group of
co-workers simultaneously. 
						

							Handsfree
Handsfreeallows you to process
calls using the speaker and micro-
phone in your telephone (instead
of the handset). Handsfree is a
convenience when you don’t have
a free hand to pick up the handset
(for example, when you’re typing
on your computer).
Handsfree Answerback
Handsfree Answerbacklets you
answer a voice-announced
Intercom call by speaking toward
your phone (without lifting the handset). Like Handsfree, this is
also a convenience when you don’t have a free hand to pick up
the handset.
To  activate Handsfree instead of lifting the handset:
1. Press .
To  talk on a Handsfree call:
1. Speak toward your phone.
To temporarily turn off the Handsfree micro-
phone, see the Microphone Mute feature.
To  hang up a Handsfree call:
1. Press   .
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Handsfree
Talk over your phone
Handsfree, using the
built-in speaker and
microphone.
—
With Handsfree
Answerback, answer an
intercom call by just
speaking toward your
phone. 
						

							To  change a handset call into a Handsfree call:
1. Press .
2. Hang up the handset.
To  change a Handsfree call into a handset call:
1. Lift handset.
User Programmable Feature
Universal Slot:# V A
Fixed Slot:# I V or # I R
Enable voice-announce or ringing for your incoming Intercom calls.
See User Programmable Featuresat the end of this guide for more.
Using Your Soft Keys
+ + 
Handsfree Answerback  On
(Forced Intercom Ringing Off)
Handsfree Answerback  Off
(Forced Intercom Ringing On)
VAOFF
VAON
VANNMOREPGM
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Handsfree 
						

							Automatic Handsfree
With Automatic Handsfree, you can place or answer a call
Handsfree just by pressing a key. You don’t have to press 
SPK
first. Use Automatic Handsfree when you don’t have a free hand
to answer a call or use a feature.
Automatic Handsfree is available for:

Call Coverage and Hotline Keys

Central Office Calls (line and loop keys)

Dial Number Preview

Directory Dialing

Group Call Pickup Keys

ICMkey (Intercom)

LND(Last Number Redial)

Paging keys

Park keys

Personal Speed Dial bin keys

Personal and System Speed Dial keys
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Handsfree 
						

							You can use a customer-provided
headset on your phone in place of
the handset. Like using Handsfree,
the headset frees up your hands for
other work (like typing on  your computer). However, the headset
provides privacy not available with Handsfree.
Ask your Communications Manager what types of headsets you
can use with your phone.
To  enable the headset mode:
1. Unplug the telephone handset but leave it in the cradle.
2. Plug in the headset.
When in the headset mode:

Press a line key to place or answer a trunk call.
OR

Press  to get Intercom dial tone.
OR

If on a call, press  to hang up.
User Programmable Feature
Universal Slot:# H S
Fixed Slot:Not available.
Enable or disable the headset mode at your phone. See User
Programmable Featuresat the end of this guide for more.
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Have the privacy of a
handset call without having
to hold the handset.
Headset Compatibility