Nortec CallPilot Reference Guide

Chapter 2  Using CallPilot    11
CallPilot Reference Guide
Using CallPilot with an analog terminal adapter or an analog 
station module
One or more analog single-line sets can be connected to telephone system using an Analog 
Terminal Adapter (ATA) or an Analog Station Module (ASM). This type of set works with 
Dual-Tone MultiFrequency (DTMF) tones to allow access to CallPilot options through the dialpad 
only. Rotary dials cannot be used internally with CallPilot.
To access CallPilot features such as...

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An example of a display with fewer than 16 characters, where the command line prompt remains 
on the display is the 
Pswd: command line prompt.
The prompt disappears for these command line prompts:
Name:
Log:
Dest ph:
This display shows the 
Name: command line prompt:
When you begin to enter the last name, the 
Name: command line prompt disappears. For example, 
if you enter the name Partridge, you press the dialpad button 
‡ for P, and the display drops...

Chapter 2  Using CallPilot    13
CallPilot Reference Guide
Automated Attendant
The Automated Attendant acts as a receptionist for incoming calls. When it is enabled, the 
Automated Attendant answers your company’s incoming phone lines depending on the time of 
day. If callers know which option they want, they can interrupt the Automated Attendant by 
entering their selection on the dialpad of any tone-dial phone.
The Automated Attendant provides callers with the voice prompts associated with:
entering a...

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Types of mailboxes
A mailbox is a storage place for messages. There are three types of mailboxes:
Subscriber mailboxes, which include Guest mailboxes
Information mailboxes
Special mailboxes, which include the General Delivery Mailbox and the System Administrator 
Mailbox
Other types of mailboxes are available on your system if you have the Network Messaging or the 
Fax option installed.
Subscriber mailbox
Most users have Subscriber mailboxes. A Subscriber...

Chapter 2  Using CallPilot    15
CallPilot Reference Guide
Special mailboxes
Special mailboxes are set up automatically when CallPilot is initialized.
The Special mailboxes include:
General Delivery Mailbox
System Administrator Mailbox
General Delivery Mailbox
The General Delivery Mailbox stores messages:
from callers who use a rotary dial phone
for people in your company who do not have Subscriber mailboxes
The System Administrator, Receptionist or designated Operator can access the messages in the...

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17
CallPilot Reference Guide
Chapter 3
Setting up your mailbox
This chapter describes how to set up your mailbox and explains:
Initializing your mailbox
Checking which mailbox interface you use
Opening your mailbox
Changing your mailbox password
Recording your name in the Company Directory
Assigning a Target Attendant
Initializing your mailbox
Initializing your mailbox prepares your mailbox to receive messages. Your mailbox cannot receive 
and store messages until it is initialized.
Initializing...

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After you initialize your mailbox, record your mailbox greetings.
Refer to “Recording a Primary or Alternate mailbox greeting” on page 29 for more information. If 
you do not record a Personal greeting, your Company Directory name plays to callers who reach 
your mailbox.
Checking which mailbox interface you use
CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator 
determines which interface is assigned to...

Chapter 3  Setting up your mailbox    19
CallPilot Reference Guide
Opening your mailbox
After you initialize your mailbox you can open it from:
your own extension
another CallPilot extension
an outside tone dial phone
To open an initialized mailbox - Norstar Voice Mail
To open an initialized mailbox - CallPilot
Opening your mailbox remotely
To open your CallPilot mailbox from an outside tone dial phone
1Press •• during your greeting to open your mailbox. If you are in Europe or Australia 
press 
°°....

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Changing your mailbox password
You can change your mailbox password at any time. A password must be from four to eight digits 
long and cannot start with zero. It is recommended that you change your password every 30 days.
Keep your mailbox secure by choosing an uncommon password, not a predictable password like 
1234 or 1111. Avoid giving your password to your co-workers. If someone else knows your 
password, they can access your mailbox and listen...