Nortec CallPilot Reference Guide

Chapter 6  Accessing your messages    41
CallPilot Reference Guide
Screening your calls
With Call Screening you can determine who is calling before you accept the call. Call Screening 
applies only to external calls transferred from the Automated Attendant or from Custom Call 
Routing (CCR). See your System Administrator for information on CCR.
You can use Call Screening if:
Caller ID (CLID) is not available
Caller ID is not a reliable indication of the caller identity
your telephone does not have...

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Interrupting a caller
With the Interrupt feature (≤·°‡) you can intercept a caller who is listening to your 
mailbox greeting or leaving a message. You can program the Interrupt feature to a memory button 
with an indicator on your Nortel Networks telephone. For more information about programming a 
feature to a memory button, refer to “Programming a memory button with a feature code” on page 
24.
When you interrupt a caller who is leaving a message...

43
CallPilot Reference Guide
Chapter 7
Sending messages
This chapter describes how to send messages and explains:
Recording and sending messages
Searching the Company Directory
Assigning message delivery options
Sending a message to more than one recipient
Replying to messages
Placing a call with Thru-Dial
Recording and sending messages
The messages you record must be longer than three seconds. The system times out after five 
seconds of silence.
You can record and send messages using:
the Open...

44    Chapter 7  Sending messages
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To record and send a message using the Open Mailbox feature - 
Norstar Voice Mail
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2Press
 REC or ‹ and record your message at the tone.
3Record your message.
Press 
PAUSE or ¤ to pause your message.
When you wish to resume recording, press 
CONT or ¤ to continue 
recording your message.
Press 
OK or £ to end your recording
or
press 
RETRY to erase...

Chapter 7  Sending messages    45
CallPilot Reference Guide
To record and send a message using the Open Mailbox feature - 
CallPilot
1Press ≤·°⁄.
Follow the voice prompts or display options to open your mailbox.
2Press 
COMP or ‡fi to enter the Compose Message option.
3Enter the mailbox number or Group List address
and press 
£
or
press 
NAME or ⁄⁄ to search the Company Directory and go to 
step 5.
(The default to search the Company Directory is 
⁄⁄. The 
System Administrator can change this number.)...

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To record and send a message using the Leave Message feature - 
Norstar Voice Mail
To record and send a message using the Leave Message feature - 
CallPilot
1Press ≤·°‚.
2Enter the mailbox number or Group List number. If you do not 
know the mailbox number, press 
DI R or £ to use the Company 
Directory.
3When you hear the tone, record your message.
You can press  
PAUSE or ¤ to stop your recording and
press 
CONT or ¤ to continue recording your message
or...

Chapter 7  Sending messages    47
CallPilot Reference Guide
6Press PLAY or ¤ to listen to your message
or
press 
SEND or ‡· to send the message now with the Normal 
delivery option
or
press 
DEL or ‡fl to erase and re-record your message.
Rec stopped
P L AY         D EL          S E ND 

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Searching the Company Directory
If you know the name but not the mailbox number of someone you want to send a message to, you 
can search the Company Directory. You can find any initialized mailbox by searching the 
Company Directory. By default, you can press 
⁄⁄ to search the Company Directory, but the 
System Administrator can change the dialpad buttons.
If the Company Directory is not enabled:
the 
DI R display option for Norstar Voice Mail does not...

Chapter 7  Sending messages    49
CallPilot Reference Guide
Assigning message delivery options
Use the procedure for the interface you use:
“To assign message delivery options - Norstar Voice Mail” on page 50
“To assign message delivery options - CallPilot” on page 51
Message delivery options
The Certified/Acknowledge and Timed delivery options are available only if you call from a 
telephone that has a mailbox associated with it. Messages sent with the Timed delivery option are 
delivered at the time...

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To assign message delivery options - Norstar Voice Mail
1Record your message using
“To record and send a message using the Open Mailbox feature - 
Norstar Voice Mail” on page 44
or
“To record and send a message using the Leave Message feature - 
Norstar Voice Mail” on page 46.
2Press 
OPTS for delivery options.
3Press 
CERT for Certified delivery and go to step 9
or
press 
URGENT for Urgent delivery and go to step 9
or
press 
OTHR for Timed or Private...