Nortec CallPilot Reference Guide
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71 CallPilot Reference Guide Chapter 10 Off-premise Message Notification This chapter describes how to set up and change Off-premise Message Notification and explains: About Off-premise Message Notification Setting up Off-premise Message Notification Changing Off-premise Message Notification Deleting a destination number Adding a destination number Turning Off-premise Message Notification on or off About Off-premise Message Notification You can program CallPilot to call you at a phone number, an extension, or a pager when you have a message. Your System Administrator enables Off-premise Message Notification. If you program CallPilot to call you at a phone, you are prompted to enter your password before you can listen to your messages. You can receive notification of a message at a maximum of five different destination numbers. When the number of retry attempts is reached for each destination number, the next number in the series is called. For example, CallPilot can contact your car phone number first to let you know you have a message. If there is no answer, the call rings at your home number. If there is still no answer, the call rings at your pager number, and so on. The number of retry attempts is assigned by your System Administrator. If the destination type is Phone, you must assign start and stop times. The start and stop times apply to all five notification numbers. Off-premise Message Notification begins at the start time. Set the start time for the time you are at the destination phone number, so you are there to receive your calls. A person who receives a Off-premise Message Notification call can cancel Off-premise Message Notification to their destination number. This is useful if a destination is incorrectly programmed and the wrong person receives the calls. The recipient of an Off-premise Message Notification call hears the following voice prompt: “Message for (name of mailbox owner). To log on press ⁄. If you have received this call by mistake, please press ¤.
72 Chapter 10 Off-premise Message Notification P0919417 02.2 Off-premise Message Notification parameters You can set up the parameters for Off-premise Message Notification from any tone dial phone. The parameters are: destination type (phone, extension or pager) destination number (phone, extension or pager) time range for receiving calls at phone numbers or extensions. Pagers are notified any time there is a qualifying message. types of message you want to receive (all new messages or just urgent messages) Note: The restrictions that apply to your phone line also apply to Off-premise Message Notification numbers. For example, if you cannot dial long distance phone numbers from your phone, you cannot have a long distance Off-premise Message Notification destination number.
Chapter 10 Off-premise Message Notification 73 CallPilot Reference Guide Setting up Off-premise Message Notification Follow these instructions if you are setting up Off-premise Message Notification for the first time. If you have already set up Off-premise Message Notification, refer to the section “Changing Off-premise Message Notification” on page 83. To set up Off-premise Message Notification to a phone number To set up Off-premise Message Notification to refer to a phone numberpage 73 an extensionpage 78 a pagerpage 78 1Press ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2If you use the CallPilot interface: Press °fi to open the Mailbox Tools Press NOTIF or ¤ to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press fl to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or ⁄ to set up Off-premise Message Notification. 4Press PHONE or ⁄ to choose a phone number destination. 5Enter the destination phone number and press OK or £. The destination phone number is a maximum of 30 digits. Msg notify ADMIN SELECT Destination: PHONE EXT PAGER Ph: RETRY OK
74 Chapter 10 Off-premise Message Notification P0919417 02.2 6Press OK or £ to accept the destination phone number represented by or press ADD or ¤ to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or £ to accept the destination number. 7Enter the start time for Off-premise Message Notification. This is a four-digit field. You must precede a single-digit hour and minute with a zero. 8Press AM or ⁄ or PM or ¤. 9Press OK or £ to accept the start time. 10Enter the time when Off-premise Message Notification is to stop. This is a four digit field. You must precede a single-digit hour and minute with a zero. 11Press AM or ⁄ or PM or ¤. 12Press OK or £ to accept the stop time. 13Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 14Press NEXT or £ to accept the start time that you entered or press CHNG or ⁄ to change the start time. 15Press NEXT or £ to accept the stop time that you entered or press CHNG or ⁄ to change the stop time. ADD OK Start hhmm: RETRY OK RETRY AM PM RETRY OK Stop hhmm: RETRY OK RETRY AM PM RETRY OK More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT
Chapter 10 Off-premise Message Notification 75 CallPilot Reference Guide 16Press OK or £ if you want to be notified when you receive a new message or press CHNG or ⁄ if you want to be notified only when you receive an urgent message. 17Press ® to end the session. Msg type: new CHNG OK Msg notify ADMIN SELECT
76 Chapter 10 Off-premise Message Notification
P0919417 02.2
To set up Off-premise Message Notification to an extension
1Press ≤·°⁄.
Follow the voice prompts or the display button options to open
your mailbox.
2If you use the CallPilot interface:
Press
°fi to open the Mailbox Tools
Press
NOTIF or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press
ADMIN or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press
ADMIN or ⁄ to set up Off-premise Message Notification.
4Press
EXT or ¤ to choose an extension as the destination.
5Enter the destination number and press
OK or £.
6Press
OK or £ to accept the destination extension.
The
represents the extension.
7Enter the start time for Off-premise Message Notification. This is a
four-digit field. Any single-digit hour and minute must be preceded
by zero.
8Press
AM or ⁄
or
PM or ¤.
9Press
OK or £ to accept the start time.
10Enter the time when Off-premise Message Notification is to stop.
This is a four digit field. You must precede a single-digit hour and
minute with a zero.
Msg notify
ADMIN
SELECT
Destination:
PHONE EXT PAGER
Ext:
RETRY OK
Accept:
RETRY OK
Start hhmm:
RETRY OK
RETRY AM PM
RETRY OK
Stop hhmm:
RETRY OK
Chapter 10 Off-premise Message Notification 77 CallPilot Reference Guide 11Press AM or ⁄ or PM or ¤. 12Press OK or £ to accept the stop time. 13Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 14Press NEXT or £ to accept the start time that you entered or press CHNG or ⁄ to change the start time. 15Press NEXT or £ to accept the stop time that you entered or press CHNG or ⁄ to change the stop time. 16Press OK or £ if you want to be notified when you receive a new message or press CHNG or ⁄ if you want to be notified only when you receive an urgent message. 17Press ® to end the session. RETRY AM PM RETRY OK More dest? YES NO Start: CHNG NEXT Stop: CHNG NEXT Msg type: new CHNG OK Msg notify ADMIN SELECT
78 Chapter 10 Off-premise Message Notification P0919417 02.2 Setting up Off-premise Message Notification to a pager number Example of a destination pager number If you are assigning a pager destination number from behind a PBX, remember to insert a · (depending on your system) before the £ to access an outside line. There is a combined limit of 30 characters for the pager phone number and the pager message. For example, to reach your pager, enter: £›¤fififi⁄¤‹›£‹ where: £ specifies the next digits are special characters › recognizes dial tone ¤ specifies that the next digits are the numbers to be dialed fififi⁄¤‹› is the pager phone number dialed ‹ inserts a timed pause Depending on the company supplying your paging service, the programming sequence can vary. For more information about setting the destination phone number parameters for your pager, contact your pager company. To set up Off-premise Message Notification to a pager 1Press ≤·°⁄. Follow the voice prompts or the display button options to open your mailbox. 2If you use the CallPilot interface: Press °fi to open the Mailbox Tools Press NOTIF or ¤ to open the Off-premise Message Notification menu Go to step 3 If you use the Norstar Voice Mail interface: Press ADMIN or ° Press fl to open the Off-premise Message Notification menu Go to step 3 3Press ADMIN or ⁄ to set up Off-premise Message Notification.Msg notify ADMIN SELECT
Chapter 10 Off-premise Message Notification 79 CallPilot Reference Guide 4Press PAGER or ‹ to select a pager number destination. 5Enter the destination pager number and press OK or £. 6Press OK or £ to accept the destination pager number represented by or press ADD or ¤ to add special characters and use your dialpad or follow the voice prompts to add characters. After you add special characters, press OK or £. 7Press NEXT or £ to accept the default pager message represented by . The default pager message that CallPilot sends is the CallPilot extension. This is the sequence of digits that is sent after the pager service is dialed, to notify you of who is paging you or press CHNG or ⁄ to change the pager message. The combined limit is 30 characters for the pager phone number and the pager message. 8Press YES or ⁄ if you want to set up another destination number or press NO or £ if you do not want to set up another destination number. 9Press OK or £ to be notified when you receive a new message or press CHNG or ⁄ to change the message type to be notified only when you receive an urgent message. 10Press ® to end the session. Destination: PHONE EXT PAGER Pager: RETRY OK ADD OK Show: CHNG NEXT More dest? YES NO Msg type: new CHNG OK Msg notify ADMIN SELECT
80 Chapter 10 Off-premise Message Notification
P0919417 02.2
To set up Off-premise Message Notification to more than one
destination
You can receive notification of a message at a maximum of five different destination numbers. The
following steps show you how to enter a phone number destination and then add a pager
destination for the first time.
1Press
≤·°⁄.
Follow the voice prompts or the display button options to open
your mailbox.
2If you use the CallPilot interface:
Press
°fi to open the Mailbox Tools
Press
NOTIF or ¤ to open the Off-premise Message
Notification menu
Go to step 3
If you use the Norstar Voice Mail interface:
Press
ADMIN or °
Press fl to open the Off-premise Message Notification
menu
Go to step 3
3Press
ADMIN or ⁄ to set up Off-premise Message Notification.
4Press
PHONE or ⁄ to choose a destination phone number.
5Enter the destination phone number and press
OK or £. The
destination phone number cannot be longer than 30 digits.
6Press
OK or £ to accept the destination phone number,
represented by
or
press
ADD or ¤ to add special characters and use your dialpad or
follow the voice prompts to add characters.
7Enter the start time for Off-premise Message Notification. This is a
four-digit field. You must precede a single-digit hour and minute
with a zero.
8Press
AM or ⁄
or
PM or ¤.
Msg notify
ADMIN SELECT
Destination:
PHONE
EXT PAGER
Ph:
RETRY OK
ADD OK
Start: hhmm:
RETRY OK
RETRY AM PM