Nortel Bcm 2 0 Attendant Console Instructions Manual

P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Understanding Enterprise Edge Attendant 
Console
Enterprise Edge Attendant Console is a client/Enterprise Edge server software 
application that consists of three interrelated components:
• Server component
• Client component
• Reports component
Server component
The Server component communicates with your Enterprise Edge server initiating 
Enterprise Edge telephone functions such as transferring calls, placing calls on hold 
and parking...

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Reports component
The Reports component provides information about incoming calls. Reports can 
help you identify trends and find answers to questions before they become 
problems. You can request a report from any PC with a Client component and view 
the report in the Reports window or print it on an attached printer.
Enterprise Edge Attendant Console features
There are many features...

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PC compatibility
Enterprise Edge Attendant Console combines telecommunications with personal 
computing to make the attendant’s job easier, faster and more efficient.
Attendant types
Each PC that has the Client component installed is set up to handle calls either as a 
main attendant, overflow attendant, backup attendant or assistant attendant. Each 
attendant type gives you flexibility...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Getting started
After your Enterprise Edge Attendant Console system is set up and checked by the 
installer or System Administrator, you can use the Enterprise Edge Attendant 
Console components. Before you handle calls, make sure you know how to start and 
quit Enterprise Edge Attendant Console on your PC. For information on starting the 
components for the first time, refer to Initializing and configuring the Client 
component on page...

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Quitting the Client component
To quit the Client component:
1. On the File menu click Exit
or
on the title bar click the Close box.
A message appears asking if you want to quit Enterprise Edge Attendant 
Console.
2. Click the Yes button.
You can also shut down the Client component from the Windows taskbar by right-
clicking the Enterprise Edge Attendant Console taskbar button and clicking the 
Close button....

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5. Click the Close button to see the Enterprise Edge Attendant Console window.
When the setup is complete, the Directory list displays the Enterprise Edge 
extensions connected to the Enterprise Edge server.
Types of attendant setups
Each PC that has the Client component installed must be set up to handle calls either 
as a main attendant, overflow attendant, backup attendant or assistant attendant.
Full-time main...

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To set or change the attendant’s extension number:
1. On the To o l s  menu click Options.
The Options dialog box appears with the Options tab open.
2. In the Attendant option, in the My Extension box, type the extension number 
of the attendant’s telephone.
3. Click the OK button.
Part-time main attendant setup
The part-time main attendant can answer incoming calls and performs tasks on the 
PC such as word...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User GuideOverflow attendant setup
An overflow attendant receives calls that are redirected from another attendant 
position where there are more incoming calls than Loop buttons. For example, if a 
main attendant is already handling six incoming calls, the next call is redirected to 
the overflow attendant until one of the main attendant’s six Loop buttons is 
available.
The overflow attendant can also operate as a main...

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To add or remove an assistant attendant’s assigned extensions:
1. On the Tools menu, click Options.
The Options dialog box appears with the Options tab open.
2. Click the Assigned tab.
To add an extension, click the extension you want in the All extensions box and 
click 
>> to copy it to the Assigned extensions list.
To remove an extension from the Assigned extensions list, click the extension 
number in the Assigned...