Nortel Callpilot Fax User Guide

Part No. P0919427 02
CallPilot
Fax User Guide 

P0919427 02
CallPilot Fax User Guide
Copyright © 2001 Nortel Networks
All rights reserved. 2001.
The information in this document is subject to change without notice. The statements, configurations, technical data, and 
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied 
warranty. Users must take full responsibility for their applications of any products specified in this document. The information 
in this document is proprietary to...

3
CallPilot Fax User Guide
CallPilot Fax User Guide
About CallPilot Fax
This guide explains how to use CallPilot Fax with your personal mailbox. It explains how to 
receive, print and send fax messages.
To use this guide, you must determine which phone interface you use, and follow the procedures 
for that interface. For information about determining which interface you use, refer to “Checking 
which mailbox interface you use” on page 5.
Learning about Fax
With CallPilot Fax you can access Fax features...

4CallPilot Fax User Guide
P0919427 02
Telephone buttons
All one line and two line display telephones provide CallPilot voice prompts. On telephones with 
display buttons, the voice prompts are delayed for five seconds. If you do not see an option on your 
telephone display, wait for the voice prompt to announce the additional options.
To use Fax features, press the display buttons or the dialpad buttons on your telephone.
When you see a display button like this: PLAY
, or a dialpad button like this: ¤,...

CallPilot Fax User Guide5
CallPilot Fax User Guide
Checking which mailbox interface you use
CallPilot supports two interfaces: Norstar Voice Mail and CallPilot. The System Administrator 
determines which interface is assigned to your mailbox.
Use this procedure to check which mailbox interface you use, then follow the procedures in the 
guide that apply to the interface you use.
Some procedures apply to both interfaces.
To check which mailbox interface you use
1Press ≤·°⁄.
Follow the voice prompts or the...

6CallPilot Fax User Guide
P0919427 02
Telling callers about fax in your mailbox greeting
In your mailbox greeting, tell callers that they can leave fax messages in your mailbox. Tell callers 
that they must call from a fax machine telephone to send you a fax message. The caller must press 
START/SEND on the fax machine. CallPilot automatically receives and stores the fax message in 
your mailbox. This is an example Personal mailbox greeting:
“Hello. You have reached Brian Purdy with Ideal Office...

CallPilot Fax User Guide7
CallPilot Fax User Guide
7Press OK or £ to accept the recording
or
press PLAY
 or ⁄ to listen to the greeting
or
press RETRY
 or ¤ to re-record the greeting.
8Press ® to end the session.
Accept greeting?
RETRY        PLAY       OK 

8CallPilot Fax User Guide
P0919427 02
Receiving a fax message
Fax messages can contain a voice message that a caller records to introduce the fax message, or 
they can contain just the fax message.
A caller can send a fax message to your personal mailbox by using the autosend feature on their 
fax machine. If the call is answered by the Automated Attendant, the call transfers to the 
designated Fax answering extension. If the call is answered by a mailbox, the fax message is 
placed in the mailbox. If...

CallPilot Fax User Guide9
CallPilot Fax User Guide
Opening your mailbox
To open your mailbox - Norstar Voice Mail
To open your mailbox - CallPilot
1Press ≤·°⁄.
2Enter your mailbox password and press OK
 or £
or
if you are at another extension, or if you are using a Guest 
mailbox, press OTHR
 or • to display the Log: prompt. When 
this prompt appears, enter your mailbox number and password. 
Your mailbox number is usually the same as your extension.
3After you open your mailbox, the telephone display...

10CallPilot Fax User Guide
P0919427 02
Printing fax messages
You can print the fax messages in your mailbox on any fax machine. You can print all of your fax 
messages at once or individually.
An average text fax message uses 10 seconds of mailbox message time per page. A fax message 
that contains graphics can use as much as two minutes of mailbox message time per page. Because 
fax messages can be take up a lot of mailbox space, after you print or forward your fax messages, 
delete them from your...