Northern Telecom Flash Reference Guide
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P0908431 01 Printed in Canada Norstar and Flash are trademarks of Northern Telecom © Copyright Northern Telecom 1999 Flash Reference Guide
P0908431 01 Flash Reference Guide Table of contents How to use this guide 1-1 Introduction 1-1 How this guide is organized 1-1 Other documents 1-2 Knowing the different symbols 1-2 Prerequisites 1-3 Learning about Flash 2-1 Introduction 2-1 How Flash works 2-2 Who can use Flash 2-3 About the Flash Feature Codes 2-3 Determining Flash Feature Codes 2-4 Feature Code descriptions 2-5 About the Automated Attendant 2-7 About the Company Directory 2-8 About the mailboxes 2-8 Special Mailboxes 2-9 Personal Mailboxes 2-10 Information Mailboxes 2-10 Mailbox rules 2-10 Using the Norstar dialpad 2-11 Using Flash with a two-line display 2-11 Using Flash with a single-line display 2-12 Using Flash with an Analog Terminal Adapter 2-12 Entering characters into the command line 2-13 About the Flash voice prompts 2-14 Interrupting a voice prompt 2-14 Programming a memory button 2-15 Exiting from Flash 2-16 Information Mailboxes 3-1 Introduction 3-1 Using Information Mailboxes 3-1 Where to begin 3-2 Recording the Information Mailbox Greeting 3-2
Flash Reference Guide P0908431 01 ii - Table of contents Your Personal Mailbox 4-1 Introduction 4-1 Personalizing your mailbox 4-2 Initializing your mailbox 4-2 Your Personal Mailbox Greetings 4-4 Recording your mailbox greetings 4-6 Selecting a Personal Greeting 4-9 Mailbox Options 4-10 Listening to your messages 4-11 Copy option 4-14 Reply options 4-15 Record a message 4-17 Mailbox Administration 4-18 Changing a name in the Company Directory 4-18 Greeting Options 4-20 Changing your mailbox password 4-21 Off-premise Message Notification 4-23 Enabling and Disabling Off-premise Message Notification 4-28 Changing Off-premise Message Notification 4-29 The Leave Message feature 5-1 Introduction 5-1 Using the Leave Message feature 5-2 Assigning Message Delivery Options 5-3 Using the Company Directory Option 5-4 Selecting the Company Directory Option 5-4 Leaving a message from a Norstar telephone 5-5 Opening your mailbox after leaving a message 5-7 Transferring a caller to a Flash Mailbox 5-7 The different types of Flash Messages 5-7 The Flash Group Message 5-8 Broadcast Messages 5-8 Telephone etiquette 6-1 Introduction 6-1 Telephone etiquette 6-1
Table of contents - iii P0908431 01 Flash Reference Guide Troubleshooting 7-1 Introduction 7-1 The Automated Attendant seems to transfer some callers to the General Delivery Mailbox. 7-1 My telephone cannot be forwarded to Flash. 7-1 Feature 981 produces a LOG prompt on my Norstar display. 7-2 My mailbox is not accepting messages. 7-2 I have forgotten my mailbox password. 7-2 My name is not played in the Company Directory. 7-2 Flash Timeout 7-3 Messages are cut off 7-3 Mailbox full too often 7-3 Wrong prompt language 7-3 Off-premise Message Notification does not work 7-3 Appendix A: Default values and tone commands A-1 Glossary Glossary-1 Index Index-i
Flash Reference Guide P0908431 01 iv - Table of contents
P0908431 01 Flash Reference Guide 1 How to use this guide Introduction This guide is designed to assist you in using the Norstar Business Communication Flash voice system. The information contained in this guide describes the features accessible to a user. This section tells you what to expect as you read through this guide, and how information contained in this guide is presented. How this guide is organized The Flash Reference Guide is organized according to sections that cover: How to use this guide – provides a brief overview, identifying the orga- nization of this guide and the conventions used for describing features and their operation. Learning about Flash – provides an overview of how Flash works. This section defines the Flash terms that are used in explaining the features. Information Mailboxes – provides a description of the Information Mailboxes and how to use them. Your Personal Mailbox – provides an outline of the steps you perform to set up a Personal Mailbox, and describes the options accessible from a mailbox. The Leave Message feature – provides information about the options that can be selected from the Leave Message feature. Telephone etiquette – provides a list of suggestions for operating Flash. Troubleshooting – provides diagnostic and recovery procedures for problems that might occur while operating Flash.
1 - 2 How to use this guide Flash Reference Guide P0908431 01 Glossary – defines the terms used in this guide. Index – provides a list of everything contained in this guide and where the information is located. The index is in alphabetical order. If you cannot find a term, try looking for your item according to its task. Other documents For more information about Flash, ask your System Coordinator or refer to the Flash Quick Reference Guide . Knowing the different symbols As you work through this guide, you will notice that conventions have been used to represent the words that appear on the Norstar display. Display command line text Any word or prompt that is part of the first line of the display appears in a different text. For example: Pswd: When you see a word in a different text, it represents the action you must take to proceed. Display button options text Options in the second line of a two-line display telephone appear in an underlined text. For example: Press MBOX When you see an underlined word, you can press the button directly below the option on the display to proceed. Buttons This guide uses dialpad button representations. Any button that appears in the text or instruction steps indicates the dialpad button that selects an option. For example: Press £
How to use this guide 1 - 3 P0908431 01 Flash Reference Guide When you see a dialpad button, it represents the button you must press to proceed. Angled brackets Descriptive information, entered using the dialpad, is always enclosed in angled brackets. For example: Enter The information in angled brackets describes what you should enter. In the example above, you would enter a user’s last name and first initial by pressing the corresponding dialpad buttons on your Norstar tele- phone. Prerequisites Before you attempt to use Flash, ensure you are familiar with how the Norstar one-line and two-line display telephones operate. We recom- mend you read your Norstar telephone user card before proceeding.
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