Northern Telecom Flash Reference Guide

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P0908431 01 Flash Reference Guide
Listening to your messages
After you select the Play option, your messages will begin playing auto-
matically. One set of options is available while a message is playing, 
and another set is available after a message has ended.
Options while a message is playing 
While you are listening to a message, you can:
Ú
 ÚReplay  This option rewinds the message to the beginning and 
plays it again. Press  
  > >>  on the display.
ÜForward  This option advances the message nine seconds 
and continues playing from that point. Press  > >>
  on the 
display. A message can be forwarded as many times as 
required.
ÝPrevious  This option stops playing the current message and 
begins playing the previous one. This option is not shown on 
the display.
ÞCopy  This option allows you to send a copy of the message 
to one or more mailboxes.  When you record an introduction to 
a message, the introduction must be more than three seconds 
long. This option is not shown on the display.
ßNext  This option stops playing the current message and 
begins playing the next message in your mailbox. This option 
is not shown on the display. You can also press  £
  £  to 
listen to the next message. 
						

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àEnvelope  This option plays the information on the message’s 
envelope. The envelope information is similar to that on a letter 
sent through the postal service. It includes the date and time 
the message was sent and, if the message was internal, the 
directory name of the sender. This option is not shown on the 
display.
à
 àSave Message  This option saves the message being played. 
This option is not shown on the display.
 ¡Erase  This option deletes the message being played. If you 
do not delete a message, it is automatically saved. Since your 
mailbox has limited message storage space, you should 
delete any messages you no longer need.
áReply  This option allows you to reply to the message. Your 
reply to the sender can be either a message to the sender’s 
mailbox, or a telephone call. Flash automatically sends your 
message to the sender’s mailbox or dials the sender’s exten-
sion.
If your company subscribes to the Calling Line Identification 
service from your local telephone company, you can reply to 
an outside caller. This option is not shown on the display. 
¥Volume Control  This option adjusts the volume of the 
message that is playing. The volume increases each time you 
press ¥  After three consecutive presses, the volume returns 
to the lowest level. This option is not shown on the display. 
Volume control does not apply to voice prompts.
Note: After listening to the messages left in your mailbox and exiting 
Flash, all messages you do not erase are automatically saved.
To end the Flash session, press  ¨ 
						

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P0908431 01 Flash Reference Guide
Options at the end of a message
After a mailbox message has played, you can:
ÚReplay  This option rewinds the message to the beginning and 
plays it again. This option is not shown on the display.
ÝPrevious  This option plays the previous message. This option 
is not shown on the display.
ÞCopy  This option allows you to send a copy of the message 
to one or more mailboxes. When you record an introduction to 
a message, the introduction must be more than three seconds 
long. This option is not shown on the display when the 
message is from an inside caller.
ßNext  This option plays the next message in your mailbox.
àEnvelope  This option plays the information on the message’s 
envelope. The envelope information is similar to that on a letter 
sent through the postal service. It includes the date and time 
the message was sent and, if the message was internal, the 
directory name of the sender. This option is not shown on the 
display.
ààSave Message  This option saves the message being played.   
This option is not shown on the display.
¡Erase  This option deletes the message that just played. If you 
do not delete a message, it stays in your mailbox indefinitely.  
Since your mailbox has limited message storage capacity, you 
should delete messages you no longer need.
áReply  This option allows you to reply to the message that just 
played. Your reply to the sender can be either a message to 
the sender’s mailbox or a telephone call. Flash automatically 
sends your message to the sender’s mailbox or dials the 
sender’s extension.
If your company subscribes to the Calling Line Identification 
service from your local telephone company and  Flash 
answers the call after two rings, you can reply to an outside 
caller. This option is not shown on the display.
£Next Message  This option plays the next message in your 
mailbox. This option does not appear on the display.
¥Quit  This option stops playing the message and replays the 
Mailbox Main Menu Options. 
						

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Flash Reference Guide P0908431 01
Copy option
When you select the option to forward a copy of a message to a 
mailbox, you are first asked if you want to record an introduction to the 
message. When the message is listened to at the other end, your intro-
duction is played first, followed immediately by the message.
You should record an introduction to a copied message. The message 
introduction you record must be at least three seconds long. You cannot 
forward a message with an introduction that is shorter than three 
seconds.
When recording an introduction, you use options to indicate you have 
finished recording, or to erase what you have recorded so far and start 
over. After you finish recording the introduction, you have options to 
erase and re-record, play, or accept the introduction and send it, with 
the message, to a mailbox.
When you select Send, you can choose a Delivery Option to mark a 
message Certified, Urgent, or Private.  You can also enter the mailbox 
number of the person you want to send the copy to. If you do not know 
the mailbox number, you can find the mailbox owner in the Company 
Directory.  If you change your mind about forwarding the message, you 
can select the Quit option.  This returns you to the End of Message 
Options.
When you enter the mailbox number, your introduction and a copy of 
the message are automatically sent to the mailbox you selected. You 
then have options to send an additional copy of the introduction and the 
message to another mailbox, or to quit and return to the Listen to 
Messages menu. You can forward copies to as many mailboxes as you 
want.
Note: Messages marked Private cannot be forwarded to another 
mailbox. 
						

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P0908431 01 Flash Reference Guide
Reply options
The Reply option allows you to reply to a message sent by an internal 
or external caller. You reply to a message using the  CALL
  option. When 
you select this, Flash dials the message sender’s extension or number 
for you.
Replying to an internal message sender
When you are replying to an internal message, you must first indicate 
how you want to reply to the message. You can reply by calling the 
message sender, or by sending a message of your own to the message 
sender’s mailbox. If you change your mind, you can quit and return to 
the end of messages options.
To reply to a message by calling the message sender, you must first 
open the mailbox and listen to the message. After the message has 
played:
1. Press  á
The display shows:
2. Press  CALL  to call the message sender.
Note: To call a message sender, they must have a registered 
Flash Mailbox and an operating Norstar extension. Once you press  
CALL
  you are transferred to the message sender’s extension. 
To reply to a message by leaving a message you must select the  MSG
  
option and begin recording your reply at the tone. While recording the 
message, you can:
RETRY
Retry  This option erases what you have recorded so far and 
starts the recording session again. This option is not available 
on a Norstar single-line display telephone.
PAUSE
Pause/Continue  Selecting Pause temporarily stops the 
recording session. When you are ready to continue recording, 
select Continue. You can pause and continue as many as five 
times. If you are using a Norstar single-line display telephone, 
press  Û
£OK  This option ends the recording session. 
						

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When you have finished recording your reply, you can:
ÚPlay  This option plays your recorded reply. As it plays, you 
can select options to retry the recording, play it again, or 
send it.
ÛRetry  This option erases your recorded reply and starts the 
recording session again.
£Accept  When you select this option, Flash accepts your reply 
message.
ÜDelivery Options  This option allows you to mark your 
messages Certified, Urgent, or Private before sending them. 
For more information about Delivery Options, refer to 
Section 5, Assigning Message Delivery Options.
£Send  When you select this option, Flash automatically 
delivers your reply to the message sender’s mailbox.
QUIT
Erases the message and replays the Mailbox Main Menu 
Options.
Replying to an external message sender
Before you can reply to an external caller, your mailbox must be 
assigned an outdial route and you must be using a two-line display 
phone. You cannot reply to an external caller from a single-line display.
To reply to an external message, you must first open the mailbox and 
listen to the message. After the message has played:
1. Press  á
The display shows:
2. Press  DIAL  to call the message sender.
Note: Press  TRIM
  to remove digits from the beginning of the 
caller’s telephone number. This automatically removes the area 
code from an incoming long distance call. If you want to return the 
call, you must add more digits to the beginning of the telephone 
number. Simply press the digits required. For example, if you want 
to put 1403 in front of the number, press 1403 and the number 
becomes 1-403-291-7777.
After you call the message sender, your session with Flash ends.  
						

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P0908431 01 Flash Reference Guide
Record a message
When you open your mailbox, the Record a Message option is available 
on the Mailbox Main Menu. When you select this option, record your 
message at the tone. While recording, you have three options:
RETRY
Retry  This option erases what you have recorded and starts 
the recording session again. This option is not available on a 
Norstar single-line display telephone.
PAUSE
Pause/Continue  Selecting Pause temporarily stops the 
recording session. When you are ready to continue recording, 
select Continue. You can pause and continue as many as five 
times. On a Norstar single-line display telephone, you can 
press  Û  to Pause and  Û  to Continue.
£OK  Select this option to tell Flash you have finished recording 
your message.
When you have finished recording your message, you can:
ÚPlay  This option plays your recorded message. As it plays, 
you can select options to retry the recording, play it again, or 
send it.
ÛRetry  This option erases your recorded message and starts 
the recording session again.
£Accept  This option accepts your message. You must enter 
the mailbox number of the person(s) you want to send the 
message to or use the Company Directory Option.
ÜDelivery Options  This option allows you to mark your 
messages Certified, Urgent, or Private before sending them.
£Send  When you select this option, Flash automatically 
delivers your message to a mailbox.
¥Quit  This option erases the message and replays the Mailbox 
Main Menu options.
After you have sent your message, you can send a copy of the message 
to another mailbox, or you can quit and select another option from the 
Mailbox Main Menu.  If you choose to send a copy of the message you 
recorded to another mailbox, you are asked to enter the mailbox 
number, as before. 
						

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Mailbox Administration
There are four Mailbox Administration options:
•Directory name  This option is used to record or re-record your 
name in the Company Directory. The option does not appear on 
your display.
•Greetings  This option is used to record your Primary and Alternate 
Greetings, and to choose which greeting you want played.
•Password  This option allows you to change your mailbox 
password.
•Off-premise Message Notification  This option allows Flash to 
notify you at another Norstar extension, a remote telephone 
number or pager when a message is left in your mailbox.
Changing a name in the Company Directory
This option allows you to change your name in the Company Directory.  
To use this option, you must open your mailbox using the Open Mailbox 
feature.
To record your Company Directory name:
1. Press  Ä
 á ¡ Ú
2. Enter  
3. Press  OK
  or  £      
The display shows:
4. Press  ADMIN  or  ¡ 
The display shows:
5. Press  Ú
Note: This is a voice prompt option. It does not appear on the 
option line of a Norstar two-line display telephone.
6. At the tone, record your name.
Note: It is a good idea to include your mailbox extension number 
in your recording. 
						

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7. Press  OK  or  £  to end your recording.
8. Press  OK
  or  £  to accept your recording.
While recording your Company Directory name, you can:
RETRY
Retry  This option erases what you have recorded so far and 
starts the recording session again. This option is not available 
on a Norstar single-line display telephone.
£OK  Select this option to tell Flash you have finished recording 
your name.
When you have completed recording your name, you can:
ÚPlay  This option plays your recorded name. As it plays, you 
can select options to retry the recording, play it again, or 
accept it.
ÛRetry  This option erases your recorded name and starts the 
recording session again.
£OK  This option tells Flash you are satisfied with the recorded 
name. If the System Coordinator has assigned your name to 
appear in the Company Directory, the recording is automati-
cally placed in the Company Directory.
¥Star  This option erases your recorded name and replays the 
Mailbox Administration menu options.
To end this Flash session, press  ¨ 
						

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Greeting Options
You have two Greeting Options:
ÚRecord This option allows you to record your Primary or 
Alternate, or Personalized Greeting.
ÛChoose This option is used to tell Flash which greeting to play. 
If you do not choose a greeting, Flash plays your Primary 
Greeting to incoming callers.
Note: When you record your personalized greeting, it only plays for the 
incoming number that you specify.
Record option
When you select the Record option, indicate whether you want to record 
your Primary or Alternate Greeting.
If you have a recorded greeting, it begins to play.
After the greeting has played, or if you have no recorded greeting, you 
are given options for recording a new greeting:
ÚYes  Selecting this option tells Flash to begin a recording 
session.
NO
No  This option returns you to the Greetings menu. This option 
is not available on a Norstar single-line display telephone.
QUIT
Quit  This option returns you to the Mailbox Administration 
menu options.
¥Star  This option erases your newly recorded greeting and 
replays the Mailbox Administration menu options.
When you have finished recording your greeting, you can:
ÚPlay  This option plays your recorded greeting. As it plays, you 
can select options to retry the recording, play it again, or 
accept it.
ÛRetry  This option erases your recorded greeting and starts 
the recording session again.
£OK  Selecting this option tells Flash you are satisfied with the 
recorded greeting. After you accept a recording, you are 
returned to the Mailbox Administration menu.