Palm Tungsten T Instruction Manual

							Application problems
251
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 17 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.
nCheck the Categories pick list (upper-right corner). Select 
All to display all the records for the application.
nCheck Security and confirm that Private Records is set to 
Show private records.
nIn To Do List, tap Show and see if Show Only Due Items is 
selected.
I’m having problems listing 
memos, notes, or voice memos 
the way I want to see them.
nIf you cannot manually arrange the order of memos, notes, 
or voice memos on the list screen, select Preferences from 
the Options menu and make sure that Sort by is set to 
Manual.
nIf you choose to view your memos, notes, or voice memos 
alphabetically on Palm Desktop software and then perform 
a HotSync operation, the memos on your handheld still 
appear in the order defined in the Preferences setting. In 
other words, the sort settings you use with Palm Desktop 
software are not transferred to your handheld.
I created an event in Date Book, 
but it doesn’t appear in the 
Week View.If you have two or more events with the same start time, the 
first event created appears as a gray bar, and any subsequent 
conflicting events appear as a single red bar. To see the 
overlapping events select the Day View.
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly.Palm Desktop software provides several features that interact 
with e-mail client software on a Windows computer. For these 
features to work correctly, the e-mail client software must be 
properly configured. Follow these steps to check the 
configuration:
1.Click the Windows Start menu, and then select Settings.
2.Select Control Panel.
3.Select Internet Options, and then click the Programs tab.
4.Make sure that the E-mail field is set to the correct e-mail 
client software.  
						

							Appendix B Frequently Asked Questions
252
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly (continued).5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the current date and time may appear incorrect. 
See“Date & Time Preferences” in Chapter 17 for information 
on setting the current location, date, and time.
Problem Solution
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly?nMake sure the HotSync cradle/cable is connected securely.
On a Windows computer try these steps:
1.Check the Windows system tray to make sure the HotSync 
Manager is running. If it is not, click Start on the Windows 
taskbar, and then select Programs. Navigate to the Palm 
Desktop software program group, and select HotSync 
Manager. You should also see“Selecting HotSync setup 
options” in Chapter 16 for instructions on selecting the 
correct HotSync Manager settings.
2.Make sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
3.If you are using the serial cradle/cable, make sure you 
selected the correct serial port on the Local tab in the Setup 
dialog box. It should be set to the port where you connected 
the HotSync cradle/cable. 
						

							HotSync problems
253
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly (continued)?On a Mac computer try these steps:
1.Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and 
enable HotSync Manager on the HotSync Controls tab.
2.If you are using a USB cradle/cable, disconnect the cradle/
cable from your computer, and then reconnect the cradle/
cable and restart your computer.
3.If you are using the optional serial cradle/cable, double-
click the HotSync Manager icon in the Palm folder and then 
click the Connection Settings tab. Make sure the port 
selection matches the port where your HotSync cradle/
cable is attached.
I did a HotSync operation, but 
one of my applications did not 
synchronize.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that the correct conduit is active. 
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, select Conduit Settings. 
Select your user name from the User pop-up menu, and 
check that the correct conduit is active. 
I am using Outlook as my PIM, 
but I cannot do a HotSync 
operation.
nClick the HotSync Manager and select Custom. Check that 
the correct conduit is active.
nCheck that the correct conduit is installed. Reinstall the 
HotSync Manager and make sure that the correct conduit is 
selected.
nReinstall Palm Desktop software and select the option to 
synchronize with Microsoft Outlook.
I cannot launch the HotSync 
Manager.
nIf you are using the optional serial cradle/cable, or if you are 
performing a HotSync operation using a modem, make sure 
you are not running another program, such as America 
Online, that uses the serial port you selected in the Setup 
dialog box.
nMake a backup copy of your Palm Desktop data, and then 
reinstall Palm Desktop software. 
						

							Appendix B Frequently Asked Questions
254
I tried to do a local HotSync 
operation, but it did not 
complete successfully.nMake sure your handheld is seated in the cradle/cable 
correctly.
nCheck the connection between the HotSync cradle/cable 
and the USB or serial port on your computer.
nMake sure the user name you selected in Palm Desktop 
software matches the user name assigned to your handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the user account for which you 
are performing a HotSync operation 
On a Windows computer, try each step in turn:
nMake sure that HotSync Manager is running. If it is running, 
close it and restart it. 
nMake sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
nIf you are using the serial cradle/cable, make sure you 
selected the correct serial port on the Local tab in the Setup 
dialog box. It should be set to the port where you connected 
the HotSync cradle/cable.
nIf you are using the serial cradle/cable, try a lower baud rate 
setting on the Local tab in the Setup dialog box.
nIf you are using the serial cradle/cable, make sure you 
aren’t running a program, such as America Online, that uses 
the serial port you selected in the Setup dialog box.
On a Mac computer, try each step in turn:
nMake sure HotSync Manager is enabled on the HotSync 
Controls tab in the HotSync Software Setup window.
nIf you are using the optional serial cradle/cable, double-
click the HotSync Manager icon in the Palm folder and then 
click the Connection Settings tab. Make sure the port 
selection matches the port where your HotSync cradle/
cable is attached.
nIf you are using the optional serial cradle/cable, try a lower 
Speed setting on the Connection Settings tab
nIf you are using the optional serial cradle/cable, make sure 
you aren’t running a program, such as America Online, fax 
or telephony software, or AppleTalk networking, that uses 
the serial port you selected in the Connection Settings tab. 
						

							HotSync problems
255
I tried to do a modem HotSync 
operation, but it did not 
complete successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
nMake sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
nMake sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a 
modem that has an auto-off feature.
nMake sure the modem is connected properly to your 
computer and is connected to the incoming phone line.
On a Windows computer, check the following:
nMake sure that Modem is selected in the HotSync Manager 
menu.
nConfirm that the Setup String in the Setup dialog box 
configures your modem correctly. You may need to select a 
different Modem Type or enter a custom setup string. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can use these sounds to 
check the modem connection.
nConfirm that the Speed setting in the Setup dialog box 
works for your modem. If you have problems using the As 
Fast As Possible option or a specific speed, try using a 
slower speed.
nMake sure you are not running another program, such as 
WinFax, CompuServe, or America Online, that uses the 
serial port you selected in the Setup dialog box.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.) 
						

							Appendix B Frequently Asked Questions
256
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).On a Mac computer, check the following:
nMake sure that Internal Modem is selected on the 
Connection Settings tab in the HotSync Software Setup 
window.
nYou may need to select a different modem type or enter a 
custom setup string from the Connection Settings tab. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can turn on the Modem 
Speaker option and use these sounds to check the modem 
connection.
nMake sure you are not running another program, such as 
America Online, fax or telephony software, or AppleTalk 
networking, that uses the serial port you selected in the 
Connection Settings tab.
nMake sure your modem resets before you try again. (Turn 
off your modem, wait a minute, and then turn it back on.)
Check the following on your handheld:
nConfirm that the telephone cable is securely attached to 
your modem.
nMake sure the dialing instruction specifies the correct phone 
number. 
nIf you need to dial an outside line prefix, make sure you 
selected the Dial Prefix option on your handheld and 
entered the correct code.
nIf the telephone line you are using has Call Waiting, make 
sure you selected the Disable call waiting option under 
Modem Sync Phone Setup on your handheld and entered 
the correct code.
nMake sure the telephone line you are using is not noisy, 
which can interrupt communications.
nCheck the batteries in your modem, and replace them if 
necessary. 
						

							HotSync problems
257
I can’t perform an IR HotSync 
operation.nOn a computer running Windows 98, be sure that the 
HotSync Manager is running, that Infrared is selected on the 
HotSync Manager menu, and that the Serial Port for local 
operations is set to the simulated port for infrared 
communication. See“Conducting IR HotSync operations” 
in Chapter 16 for details.
nOn a computer running Windows 2000/ME/XP, select IR in 
the HotSync Manager. See“Preparing your computer for 
infrared communication” in Chapter 16 for details. 
nOn a Mac computer, make sure the infrared 
communications extensions have been installed in the 
Extensions folder inside the System folder. Next, open the 
HotSync Software Setup window, and be sure that HotSync 
Manager is enabled and that the Local Setup Port is set to 
Infrared Port. See“Conducting IR HotSync operations” in 
Chapter 16 for more information.
nOn your handheld, be sure the HotSync application is set to 
Local, with the option IR to PC/Handheld.
nBe sure the IR port of your handheld is aligned directly 
opposite to, and within a few inches of, the infrared device 
of your computer.
nIR HotSync operations do not work after you receive a low 
battery warning. Check the battery power of your 
handheld. Recharge the internal battery.
My handheld appears to freeze 
when I place it near my 
computer.Move your handheld away from the computer ’s infrared port.
When I press the HotSync 
button on the cradle/cable, 
nothing happens on Palm 
Desktop software, and my 
handheld times out.
nMake a copy of your Palm folder. Uninstall, and then 
reinstall Palm Desktop software.
nTurn on your handheld, and tap the Home icon  . Select 
the HotSync icon ™
, and then tap Local. 
						

							Appendix B Frequently Asked Questions
258
When I perform a HotSync 
operation, my information does 
not transfer to Palm Desktop 
software.nIf you have performed a HotSync operation successfully but 
you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
user name selected for viewing data.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that all conduits are set to synchronize 
files.
nOn a Mac computer, double-click the HotSync Manager 
icon. From the HotSync menu, select Conduit Settings. 
Select your user name from the User pop-up menu, and 
check that the correct conduit is active. 
My handheld displays the 
message “Waiting for sender” 
when it’s near my computer ’s 
infrared port.
nYour computer ’s infrared port may be set to search 
automatically for the presence of other infrared devices. 
Consult the documentation for your operating system for 
information about turning off this option.
nIn some cases simply moving your handheld away from the 
computer ’s infrared port solves the problem.
I want to synchronize my 
computer with more than one 
handheld.
nIf the computer running Palm Desktop software 
synchronizes with more than one handheld, each handheld 
must have a unique name. Assign a user name to your 
handheld the first time you perform a HotSync operation.
nBe aware that synchronizing more than one handheld with 
the same user name causes unpredictable results and, 
potentially, loss of your personal information.
I can’t perform a Bluetooth 
HotSync operation.
nMake sure that Bluetooth communication is enabled on both 
your handheld and your computer.
nWhen you perform a Bluetooth HotSync operation, your 
handheld attempts to connect to a Bluetooth virtual serial 
port on your computer. First it looks for a Bluetooth serial 
HotSync port. If it cannot find that port, it then looks for a 
generic Bluetooth serial port. However, some generic 
Bluetooth serial ports do not support HotSync operations. 
nYour handheld may not be able to recognize the virtual 
serial port on your Windows computer. Try validating the 
virtual serial port you’re using, or create a different virtual 
port and change the HotSync Manager settings to use the 
new virtual port. Refer to the documentation that came with 
your computer operating system for instructions. 
						

							Beaming and sending problems
259
Beaming and sending problems
I can’t perform a Bluetooth 
HotSync operation (continued).nSome computers have a dedicated virtual serial port 
number, such as COM5, and other computers enable you to 
choose a port number such as COM8 or COM12. Refer to the 
documentation that came with your computer for 
information on dedicated versus flexible virtual ports.
nIf the virtual serial port you want to use is used by other 
applications, exit those applications before setting up your 
computer for a Bluetooth HotSync operation.
I receive an authentication error 
when I try to perform a 
HotSync operation using 
Bluetooth and a wireless LAN 
access point.
nMake sure you entered the correct user name and password 
for the selected network service profile in the Network 
Preferences screen. See“Network preferences” in 
Chapter 17 for details.
When I try to perform a 
HotSync operation using 
Bluetooth and a wireless LAN 
access point, it connects but 
nothing happens.
nMake sure that Network is selected on the HotSync 
Manager menu on your computer.
nContact your system administrator to make sure you 
network computer is properly set up.
Problem Solution
I cannot beam data to another 
device with an IR port.nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4) and one meter 
(approximately 39) apart and that the path between the two 
handhelds is clear of obstacles. Beaming distance to other 
devices with an IR port may be different.
nMove your handheld closer to the receiving device.
When someone beams data to 
my handheld, I get a message 
telling me it is out of memory.
nYour handheld requires at least twice the amount of 
memory available as the data you are receiving. For 
example, if you are receiving a 30KB application, you must 
have at least 60KB free.
nPerform a soft reset. See“Performing a soft reset” in 
Appendix A for more information.
I cannot send data to another 
Bluetooth-enabled device.
nMake sure that Bluetooth communication is enabled on both 
your handheld and the other device.
nMake sure that the receiving device has a compatible, 
Bluetooth-enabled application installed. 
						

							Appendix B Frequently Asked Questions
260
Phone connection problems
Problem Solution
My passkey is rejected when I 
attempt to pair (or bond) my 
mobile phone with my 
handheld.nSome mobile phones require that you enter the passkey 
within a specific timeframe. Make sure you have a passkey 
in mind and that you enter it immediately when prompted.
nIf your passkey is rejected, your phone may have a 
preassigned passkey; see the documentation included with 
your phone for information. The documentation might 
refer to a Bluetooth connection as a Bluetooth pair or a 
Bluetooth link. 
nIf you need additional information about pairing your 
phone and handheld, refer to the Phone Pairing Handbook for 
Palm™ Tungsten™ T Handheld at 
www.palm.com/support.
My handheld cannot connect to 
my mobile phone.
nUse the following steps to test the connection:
1.Tap the Home icon  .
2.Select the Phone Link icon  .
3.Tap Connect.
4.If the connection is successful, open the application that 
requires the connection and complete the desired task.
If the connection is not successful, try the steps that follow.
nIf you have a Bluetooth-enabled phone, you may need to go 
through the pairing process on both your handheld and 
your phone. See“Setting up a phone connection” in 
Chapter 12 for information on completing the pairing 
process on your handheld. See the documentation included 
with your phone for assistance with completing the pairing 
process on your phone. If you need additional information 
about connecting your phone, refer to the Phone Pairing 
Handbook for Palm™ Tungsten™ T Handheld at 
www.palm.com/support.
nMake sure the Connection for your mobile phone is 
selected in the Connection Preferences screen and the 
Phone Preferences screen.
nIf you are using a Bluetooth connection, make sure that 
your phone is equipped with Bluetooth technology, that 
Bluetooth is enabled, and that the power is on.