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Palm Tungsten T Instruction Manual

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    							Recharging problems
    261
    Recharging problems
    My phone connection drops 
    before I finish using it.nYou need to increase the Idle timeout setting on the 
    Network Preferences Details screen. See“Adding detailed 
    information to a network service profile” in Chapter 17 for 
    instructions.
    I get an error message when I try 
    to dial a phone number using 
    my handheld.
    nMake sure that the proper phone driver is installed on your 
    handheld. See“Updating the phone files on your 
    handheld” in Chapter 12 for instructions.
    nYou may need to go through the pairing process on both 
    your handheld and your phone. See“Connection 
    Preferences” in Chapter 17 for information on completing 
    the pairing process on your handheld. See the 
    documentation included with your phone for assistance 
    with completing the pairing process on your phone.
    nCheck the Phone Preferences screen and make sure the 
    correct phone connection is selected. 
    Problem Solution
    When I place my handheld in 
    the cradle/cable, the indicator 
    light does not go on.nConfirm that your handheld is well seated in the cradle/
    cable.
    nConfirm that your recharger cable is properly connected to 
    the back of the cradle/cable’s USB or serial port connector 
    that plugs into your computer.
    nConfirm that your recharger is plugged into an AC outlet 
    that has power.
    nIf you have not used your handheld for a long period, such 
    as an extended vacation, the battery may not contain 
    enough charge to power the indicator light. After your 
    handheld has recharged, the indicator light will function 
    normally. 
    						
    							Appendix B Frequently Asked Questions
    262
    Password problems
    Problem Solution
    I forgot the password, and my 
    handheld is not locked.nFirst, use the password hint to try and remember the 
    password. If this doesn’t help or if you do not have a 
    password hint, you can use Security to delete the password, 
    but your handheld deletes all entries marked as private. 
    However, if you perform a HotSync operation before you 
    delete the password; the HotSync process backs up all 
    entries, whether or not they are marked private. Then you 
    can follow these steps to restore your private entries:
    a.Use the Palm Desktop software and the cradle/cable or 
    infrared communication to synchronize your data.
    b.Tap Forgotten Password in Security to remove the 
    password and delete all private records.
    c.Perform a HotSync operation to synchronize your data 
    and restore the private records by transferring them from 
    your computer to your handheld.
    I forgot the password, and my 
    handheld is locked.
    nFirst, use the password hint to try and remember the 
    password. If this doesn’t help or if you do not have a 
    password hint, you must perform a hard reset to continue 
    using your handheld. See“Performing a hard reset” in 
    Appendix A for more information. 
    						
    							Technical support
    263
    Technical support
    If, after reviewing the sources listed at the beginning of this appendix, you cannot 
    solve your problem, go to 
    www.palm.com/support or send an e-mail to your 
    regional technical support office. 
    Before requesting support, please experiment a bit to reproduce and isolate the 
    problem. When you do contact support, please provide the following information:
    nThe name and version of the operating system you are using
    nThe actual error message or state you are experiencing
    nThe steps you take to reproduce the problem
    nThe version of handheld software you are using and available memory
    To find version and memory information:
    1.Tap the Home icon  . 
    2.Tap the Menu icon  . 
    3.Select Info from the App menu.
    NOTEPalm works with developers of third-party add-on applications to 
    ensure the compatibility of these applications with your new Palm™ handheld. 
    Some third-party applications, however, may not have been upgraded to be 
    compatible with your new Palm handheld. 
    If you suspect that a third-party application is adversely affecting the operation 
    of your handheld, contact the developer of the application. In addition, Palm, 
    Inc. has information about some applications compatibility with your 
    handheld. To find this information, do one of the following:
    –Go to www.palm.com/support. Click the link for information about your 
    handheld, and then find the information on compatibility of third-party 
    applications.
    – Read the readme file for your handheld. After you install Palm Desktop 
    software on your computer, open the Palm folder. The readme file is located 
    in the Helpnote folder.
    4.Tap Version to see version numbers, and tap Size to see the amount of free 
    memory in kilobytes. 
    						
    							Appendix B Frequently Asked Questions
    264 
    						
    							265
    Product Regulatory Information
    FCC Statement
    This device complies with part 15 of the FCC rules. Operation is subject to the following two 
    conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
    interference received, including interference that may cause undesired operation.
    NOTE
    This equipment has been tested and found to comply with the limits for a Class B digital device, 
    pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against 
    harmful interference in a residential installation. This equipment generates, uses, and can radiate radio 
    frequency energy and, if not installed and used in accordance with the instructions, may cause harmful 
    interference to radio communications. However, there is no guarantee that interference will not occur in a 
    particular installation. If this equipment does cause harmful interference to radio or television reception, 
    which can be determined by turning the equipment off and on, the user is encouraged to try to correct the 
    interference by one or more of the following measures:
    nReorient or relocate the receiving antenna.
    nIncrease the separation between the equipment and receiver.
    nConnect the equipment into an outlet on a circuit different from that to which the receiver is connected.
    nConsult the dealer or an experienced radio/TV technician for help.
    The use of shielded I/O cables is required when connecting this equipment to any and all optional 
    peripheral or host devices. Failure to do so may violate FCC rules.
    CAUTION
    Changes or modifications not covered in this manual must be approved in writing by the 
    manufacturer’s Regulatory Engineering Department. Changes or modifications made without written 
    approval may void the user ’s authority to operate this equipment.
    Palm™ Tungsten™ T Product Family
    Tested to Comply 
    With FCC Standards
       FOR HOME OR OFFICE USE
    Responsible Party:
    Palm, Inc. 
    400 N. McCarthy Boulevard
    Milpitas, California 95035
    United States of America
    (408) 878-9000 
    						
    							Product Regulatory Information
    266
    MPE (Maximum Permissible Exposure) Statement
    RF Exposure Compliance:
    In order for this device to comply with FCC rules, under the provision of Part 15.247(b)(c), it must 
    operate in a manner that ensures that the public is not exposed to radio frequency energy levels in 
    excess of the Maximum Permissible Limits (MPE).
    It is recommended that the antenna of this device be placed at 20 cm or more from its user and any 
    nearby persons, during continuous and extended data transmission. The users of this device should 
    ensure that the operation of this device is in compliance with these provisions.
    Canadian IC Notice
    Certification No: 3905-550007A
    To prevent radio interference to the licensed service, this device is intended to be operated indoors 
    and away from windows to provide maximum shielding. Equipment that is installed outdoors is 
    subject to licensing.
    Canadian ICES-003 Statement
    This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
    Equipment Regulations.
    Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel 
    brouilleur du Canada.
    FAA Statement
    Whenever you use the wireless features of your handheld, please observe the guidelines or 
    prohibitions on the use of wireless devices in your current location. For example, when you are on an 
    airplane, do not use the Bluetooth communication features of your handheld at times when 
    government or airline regulations prohibit the use of cellular phones. You can, of course, use all other 
    applications on your handheld in accordance with airline regulations for electronic devices.
    Electrical Transmission Statement
    This product has been certified as conforming to technological standards for a wireless device as a 
    small electrical data transmission under electrical transmission law. Therefore, you do not need a 
    license from a government agency to operate this product.
    This product has been certified as conforming to technological standards. Therefore, the following 
    action are punishable by law:
    Disassembly or modification of this product.
    Removal of identification labels on the back of this product.
    ARIB STD-T66 Statement (Japan)
    This product uses a radio wave in the 2.4 GHz bandwidth. This frequency is also used by the 
    microwave ovens industry, scientific and medical devices, in addition to wireless transmitters for 
    motion detectors, such as those requiring licenses used on manufacturing lines or similar radio 
    transmitters. It is also used in specified amateur radio stations or small radio stations not requiring 
    licenses (all these wireless devices will be called “other wireless transmitters” below). 
    						
    							Product Regulatory Information
    267
    1. Before using this product, confirm that other wireless transmitters are not in use nearby.
    2. In the unlikely event that there is electronic interference between this product and other wireless 
    transmitters, quickly change the operating frequency of this product, change the location of 
    operation, or stop operating the product (cease transmission of a signal).
    3. If other electrical interference or related problems should occur, contact the responsible party.
    Europe R&TTE Directive (Europe)
    Declaration of Conformity
    Application of Council Directive(s):1999/5/EEC, R&TTE EU Directive
    Standards to which Conformity is Declared:
    EMC standard ETSI 300 826
    Radio standard ETSI 300 328-2
    Safety standard EN69950
    Manufacturer’s Name: Palm, Inc.
    Manufacturer’s Location: 400 N. McCarthy Boulevard
    Milpitas, CA 95035
    USA
    Importer’s Name: Palm Germany GmbH
    Importer’s Location: Landsberger Strasse 155
    D-80687 Munchen, Germany
    Type of Equipment: Palm handheld with Bluetooth capability
    Model Number: m550
    Year of Manufacture: 2002
    Applicable countries complying with this declaration: Austria, Belgium, Denmark, Finland, France, 
    Germany, Greece, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, 
    Switzerland, Holland, UK.
    I, the undersigned hereby declare that the equipment specified above conforms to the above 
    Directive(s) and Standard(s)
    Place: Milpitas, CA
    Signature: _____________________________
    Date: June, 29, 2002
    Typed Name: David Woo
    Title: Global Compliance Manager 
    						
    							Product Regulatory Information
    268
    Taiwan Statement
    Article 14: Unless approved, for any model accredited low power radio frequency electric machinery, 
    any company, trader, or user shall not change the frequency, increase the power, or change the 
    features and functions of the original design.
    Article 17: Any use of lower power radio frequency electric machinery shall not affect the aviation 
    safety and interfere with legal communications. In even that any interference is found, the use of such 
    electric machinery shall be stopped immediately, and reusing of such products cannot be resumed 
    until no interference occurs after improvement.
    The legal communications mentioned in the above item refer to radio communications operated in 
    accordance with telecommunication laws and regulations.
    Low power radio frequency electric machinery shall resist against interference from legal 
    communications or from industrial, scientific, and medical radio electric machinery.
    Battery Warning
    Do not mutilate, puncture, or dispose of batteries in fire. The batteries can burst or explode, releasing 
    hazardous chemicals. Discard used batteries according to the manufacturer’s instructions and in 
    accordance with your local regulations.
    Va r n i n g 
    Eksplosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som 
    rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion.
    Advarsel! 
    Lithiumbatteri—Eksplosionsfare ved fejlagtig håndtering. Udskiftning må kun ske med batteri af 
    samme fabrikat og type. Levér det brugte batteri tilbage tilleverandøren.
    Va r o i t u s 
    Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan valmistajan 
    suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti.
    Advarsel 
    Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type 
    anbefait av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
    Waarschuwing! 
    Bij dit produkt zijn batterijen geleverd. Wanneer deze leeg zijn, moet u ze niet weggooien maar 
    inleveren als KCA. 
    						
    							Product Regulatory Information
    269
    Uwaga 
    						
    							Product Regulatory Information
    270 
    						
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